CareOne at The Highlands
CareOne at The Highlands is a Nursing Home in New Jersey
CareOne at The Highlands
CareOne at The Highlands is a Nursing Home in New Jersey
CareOne at The Highlands, located in Edison, New Jersey, is a beautiful community offering an ideal environment for enhanced well-being. Beyond providing essential support, this long-term care facility ensures the comforts of home by offering a range of amenities that elevate the overall resident experience. The community provides a comprehensive array of services, including stroke recovery, orthopedic rehab, cardiac care management, pulmonary rehab, and medical specialization. With physician-led programs tailored to each patient, they also excel in diabetes management and offer complex medical care for chronic conditions.
In addition to its specialized medical services, CareOne at The Highlands recognizes the need for respite care, providing a well-rounded approach to meet diverse healthcare needs. Residents and their families can trust this community for a supportive and enriching experience. As reflected in nursing home reviews, CareOne at The Highlands senior living emerges as a top choice, ensuring a comforting and comprehensive approach to long-term care.
Home Information
CareOne at The Highlands
Bed Count (Facility Capacity)
This is the number of people who can stay here (Facility Capacity).
This is the number of people who can stay here (Facility Capacity).
122
Facility Overview
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Facility ID
Unique ID assigned by the state regulatory authority for this licensed facility.
NJ61202
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Facility Type
Indicates the state license category — e.g., RCFE (Residential Care Facility for the Elderly).
Long Term Care Facility
-
Licensee / Operator
Entity or organization legally responsible for managing this facility.
CARE ONE AT BIRCHWOOD LLC
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License Number
State-issued license number for this facility.
061202
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License Expires
Date when the facility's license expires and must be renewed.
April 30, 2026
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Administrator
Name of the facility administrator.
Ms. VICKI HAYES
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Bed Count Breakdown
Facility bed capacity breakdown by service type.
- Long Term Care: 122
Inspection & Compliance
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Total Inspections
Total count of all inspections conducted at this facility.
16 inspections
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Complaint Inspections
On-site inspections conducted in response to complaints.
5 inspections
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Routine Inspections
Number of routine inspections conducted by the state regulatory authority.
11 inspections
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Routine Deficiencies
Number of deficiencies found during routine inspections.
37 deficiencies
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Routine Scope & Severity
Deficiency rating from A to L. A-C: No actual harm, potential for minimal harm. D-F: No actual harm, potential for more than minimal harm. G-I: Actual harm that is not immediate jeopardy. J-L: Immediate jeopardy to resident health or safety.
E
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BBB Rating
BBB ratings (A+ to F) reflect how reliably a business handles customer interactions and complaints. They're based on complaint history, transparency, licensing, and time in business — not on customer reviews. NR (No Rating) means the BBB doesn't have enough information yet or the business is under review.
Rated A+
-
Inspection Reports
View archived inspection reports for this facility.
View Inspection Reports
Types of Care at CareOne at The Highlands
Skilled Nursing
Respite Care
CareOne at The Highlands Reviews
Share your thoughts and experiences about CareOne at The Highlands. Let’s celebrate the stories that make a difference!
Terrencia Smith
My mother attended this Care One facility for about 4 weeks. Upon enetering her room, there was a foul smell of mildew that grew stronger when the bathroom door was opened. The water was leaking through the wall and there were various tiles missing in the shower, exposing a black substance growing near the faucet. The paint is discolored as well (water damage), throughout the room and the molding was dirty. There was even an incident where her room flooded and all of her belongings got wet. Also, she was placed in a broken bed that was supposed to be replaced but never was replaced throughout her stay. Additionally, the receptionist frequently had her small dog at the reception counter, even occassionally on the counter. The dog was not wearing any signage indicating he was a service or therapy dog. Also, my mother was placed on a low sodium diet but was never given a menu of options, however she was fed pizza and hotdogs throughout her stay.
The facility is grossly understaffed. My mother was undressed and left naked for over a half an hour. When complaints were made, the attitude of the staff, towards us, got worse, so my mother did not want us to complain any further.What do you like most about living here?
Answer: 20% of the staff
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: No
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: No
How would you rate the quality and variety of the meals? (1-5)
Answer: 2
Are special diets handled well?
Answer: No
Is the dining schedule flexible enough to meet your preferences?
Answer: No
How do you feel about the level of social interaction available with other residents?
Answer:
How was the units offered in this community?
Answer: Terrible. Smelled like mildew due to water leakage and damage
Do you feel safe living in this community?
Answer: No
How well do you think the community handles emergencies or unexpected events?
Answer:
Are there any hidden fees or unexpected charges?
Answer:
Would you recommend this community to others looking for senior living options?
Answer: No
Is there anything you wish you knew before moving in?
Answer:
My mother attended this Care One facility for about 4 weeks. Upon enetering her room, there was a foul smell of mildew that grew stronger when the bathroom door was opened. The water was leaking through the wall and there were various tiles missing in the shower, exposing a black substance growing near the faucet. The paint is discolored as well (water damage), throughout the room and the molding was dirty. There was even an incident where her room flooded and all of her belongings got wet. Also, she was placed in a broken bed that was supposed to be replaced but never was replaced throughout her stay. Additionally, the receptionist frequently had her small dog at the reception counter, even occassionally on the counter. The dog was not wearing any signage indicating he was a service or therapy dog. Also, my mother was placed on a low sodium diet but was never given a menu of options, however she was fed pizza and hotdogs throughout her stay.
The facility is grossly understaffed. My mother was undressed and left naked for over a half an hour. When complaints were made, the attitude of the staff, towards us, got worse, so my mother did not want us to complain any further.What do you like most about living here?
Answer: 20% of the staff
Are there enough caregivers to handle the residents' needs, especially during emergencies?
Answer: No
Are the common areas pleasant and comfortable for socializing or relaxing?
Answer: No
How would you rate the quality and variety of the meals? (1-5)
Answer: 2
Are special diets handled well?
Answer: No
Is the dining schedule flexible enough to meet your preferences?
Answer: No
How do you feel about the level of social interaction available with other residents?
Answer:
How was the units offered in this community?
Answer: Terrible. Smelled like mildew due to water leakage and damage
Do you feel safe living in this community?
Answer: No
How well do you think the community handles emergencies or unexpected events?
Answer:
Are there any hidden fees or unexpected charges?
Answer:
Would you recommend this community to others looking for senior living options?
Answer: No
Is there anything you wish you knew before moving in?
Answer:
Places of interest near CareOne at The Highlands
7.6 miles from city center
1350 Inman Ave, Edison, NJ 08820
Email:[email protected]
Phone:908-754-7100
Email:[email protected]
Phone:908-754-7100
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Guides for Better Senior Living
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Claim What’s Yours: Financial Aid for New Jersey Seniors
Program
State Program Name
Eligibility
Benefits
Managed Long Term Services and Supports
NJ Medicaid MLTSS
Official government program page
- General: Age 65+ or disabled, New Jersey resident, Medicaid- eligible, nursing home-level care need.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- NJ Specifics: High urban demand; managed care model.
- Services: In-home care (5-7 hours/day), assisted living, respite (240 hours/year), medical services.
JACC (Jersey Assistance for Community Caregiving)
NJ JACC
Official government program page
- General: Age 60+, New Jersey resident, at risk of nursing home.
- Income Limits: ~$2,500/month (individual, varies).
- Asset Limits: $40,000 (individual).
- NJ Specifics: Higher asset limit; limited funding.
- Services: In-home care (3-5 hours/week), respite (up to 10 days/year), home modifications (~$1,000 avg.).
Pharmaceutical Assistance to the Aged and Disabled (PAAD)
New Jersey PAAD
Official government program page
- General: Age 65+, NJ resident, enrolled in Medicare Part D or eligible.
- Income Limits (2025): ~$42,142/year (individual), ~$49,209/year (couple).
- Asset Limits: Not assessed.
- NJ Specifics: Copays $5 (generic), $7 (brand); covers Part D premiums up to benchmark.
- Services: Prescription cost reduction ($500-$1,000/year savings), premium assistance ($20/month above benchmark).
Senior Gold Prescription Discount Program
New Jersey Senior Gold
Official government program page
- General: Age 65+, NJ resident, enrolled in Medicare Part D or eligible.
- Income Limits (2025): ~$42,142-$52,142/year (individual), ~$49,209-$59,209/year (couple).
- Asset Limits: Not assessed.
- NJ Specifics: Copays $15 + 50% of remaining cost; no premium assistance.
- Services: Prescription cost reduction (~$300-$800/year savings).
Medicare Savings Program (MSP)
New Jersey Medicare Savings Program
Official government program page
- General: Age 65+ or disabled, NJ resident, Medicare Part A/B.
- Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits: $9,430 (individual), $14,130 (couple).
- NJ Specifics: Three tiers; no waitlist; includes Extra Help for Part D.
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Senior Freeze (Property Tax Reimbursement)
New Jersey Senior Freeze
Official government program page
- General: Age 65+ by Dec 31 prior year, NJ resident, homeowner, paid property taxes.
- Income Limits (2025): ~$150,000/year (combined household, projected).
- Asset Limits: Not assessed; home ownership required.
- NJ Specifics: Combines with ANCHOR/Stay NJ via PAS-1; annual application.
- Services: Tax reimbursement (~$500-$2,000/year) for increases since base year.
ANCHOR (Affordable NJ Communities for Homeowners and Renters)
New Jersey ANCHOR
Official government program page
- General: Age 65+ prioritized, NJ resident, homeowner/renter, paid property taxes/rent.
- Income Limits (2025): ~$150,000/year (homeowners), ~$75,000/year (renters).
- Asset Limits: Not assessed.
- NJ Specifics: Combines with Senior Freeze/Stay NJ; broader than prior Homestead program.
- Services: Tax relief (~$700-$1,500/year homeowners, ~$250-$450 renters).
Stay NJ
New Jersey Stay NJ
Official government program page
- General: Age 65+ by Dec 31 prior year, NJ resident, homeowner, lived in home 10+ years.
- Income Limits (2025): ~$500,000/year (projected, subject to final regs).
- Asset Limits: Not assessed; home ownership required.
- NJ Specifics: Up to 50% tax credit (max $6,500); phased implementation.
- Services: Tax credit (~$3,000-$6,500/year, projected) starting 2026.
Universal Service Fund (USF)
New Jersey Universal Service Fund
Official government program page
- General: Age 65+ prioritized, NJ resident, utility customer, low-income.
- Income Limits (2025): ~$3,970/month (individual, 185% FPL).
- Asset Limits: Not assessed; income-focused.
- NJ Specifics: Must owe >$25 on bill; combines with LIHEAP if eligible.
- Services: Bill credits (~$300-$1,500/year) to cap energy costs at 6% of income.
Home Energy Assistance Program (LIHEAP)
New Jersey LIHEAP
Official government program page
- General: Age 60+ prioritized, NJ resident, low-income household.
- Income Limits (2025): ~$3,970/month (individual, 185% FPL).
- Asset Limits: Not assessed; income-focused.
- NJ Specifics: Covers oil, gas, electric; emergency aid available.
- Services: Heating/cooling aid ($300-$1,000/season), emergency fuel ($450 max).
NJ Family Caregiver Support Program (via NFCSP)
New Jersey Family Caregiver Support Program
- General: Caregivers of 60+ needing care or 55+ caregivers of others; NJ resident; functional needs (2+ ADLs).
- Income Limits (2025): Prioritizes ~$24,980/year (individual); no strict cap.
- Asset Limits: Not assessed; need-based.
- NJ Specifics: 21 AAAs; rural/low-income priority.
- Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
VA Aid and Attendance (A&A) and Housebound Benefits
New Jersey VA Aid and Attendance/Housebound
- General: Age 65+ or disabled veteran/spouse, NJ resident, wartime service, need for ADL help (A&A) or homebound.
- Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits: ~$155,356 (net worth limit).
- NJ Specifics: High veteran demand in urban/rural areas.
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
Claim What’s Yours Financial Aid for New Jersey Seniors
NJ Medicaid MLTSS
Managed Long Term Services and Supports
Requirements:
General:Age 65+ or disabled, New Jersey resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025):~$2,829/month (300% FBR, individual).- Asset Limits:$2,000 (individual), $3,000 (couple).
NJ Specifics:High urban demand; managed care model.
Benefits without Contact:
- Services: In-home care (5-7 hours/day), assisted living, respite (240 hours/year), medical services.
NJ JACC
JACC (Jersey Assistance for Community Caregiving)
Requirements:
- General:Age 60+, New Jersey resident, at risk of nursing home.
- Income Limits:~$2,500/month (individual, varies).
- Asset Limits:$40,000 (individual).
- NJ Specifics:Higher asset limit; limited funding.
Benefits without Contact:
- Services: In-home care (3-5 hours/week), respite (up to 10 days/year), home modifications (~$1,000 avg.).
New Jersey PAAD
Pharmaceutical Assistance to the Aged and Disabled (PAAD)
Requirements:
- General:Age 65+, NJ resident, enrolled in Medicare Part D or eligible.
- Income Limits (2025):~$42,142/year (individual), ~$49,209/year (couple).
- Asset Limits:Not assessed.
- NJ Specifics:Copays $5 (generic), $7 (brand); covers Part D premiums up to benchmark.
Benefits without Contact:
- Services: Prescription cost reduction ($500-$1,000/year savings), premium assistance ($20/month above benchmark).
New Jersey Senior Gold
Senior Gold Prescription Discount Program
Requirements:
- General:Age 65+, NJ resident, enrolled in Medicare Part D or eligible.
- Income Limits (2025):~$42,142-$52,142/year (individual), ~$49,209-$59,209/year (couple).
- Asset Limits:Not assessed.
- NJ Specifics:Copays $15 + 50% of remaining cost; no premium assistance.
Benefits without Contact:
- Services: Prescription cost reduction (~$300-$800/year savings).
New Jersey Medicare Savings Program
Medicare Savings Program (MSP)
Requirements:
- General:Age 65+ or disabled, NJ resident, Medicare Part A/B.
- Income Limits (2025):~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits:$9,430 (individual), $14,130 (couple).
- NJ Specifics:Three tiers; no waitlist; includes Extra Help for Part D.
Benefits without Contact:
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
New Jersey Senior Freeze
Senior Freeze (Property Tax Reimbursement)
Requirements:
- General:Age 65+ by Dec 31 prior year, NJ resident, homeowner, paid property taxes.
- Income Limits (2025):~$150,000/year (combined household, projected).
- Asset Limits:Not assessed; home ownership required.
- NJ Specifics:Combines with ANCHOR/Stay NJ via PAS-1; annual application.
Benefits without Contact:
- Services: Tax reimbursement (~$500-$2,000/year) for increases since base year.
New Jersey ANCHOR
ANCHOR (Affordable NJ Communities for Homeowners and Renters)
Requirements:
- General:Age 65+ prioritized, NJ resident, homeowner/renter, paid property taxes/rent.
- Income Limits (2025):~$150,000/year (homeowners), ~$75,000/year (renters).
- Asset Limits:Not assessed.
- NJ Specifics:Combines with Senior Freeze/Stay NJ; broader than prior Homestead program.
Benefits without Contact:
- Services: Tax relief (~$700-$1,500/year homeowners, ~$250-$450 renters).
New Jersey Stay NJ
Stay NJ
Requirements:
- General:Age 65+ by Dec 31 prior year, NJ resident, homeowner, lived in home 10+ years.
- Income Limits (2025):~$500,000/year (projected, subject to final regs).
- Asset Limits:Not assessed; home ownership required.
- NJ Specifics:Up to 50% tax credit (max $6,500); phased implementation.
Benefits without Contact:
- Services: Tax credit (~$3,000-$6,500/year, projected) starting 2026.
New Jersey Universal Service Fund
Universal Service Fund (USF)
Requirements:
- General:Age 65+ prioritized, NJ resident, utility customer, low-income.
- Income Limits (2025):~$3,970/month (individual, 185% FPL).
- Asset Limits:Not assessed; income-focused.
- NJ Specifics:Must owe >$25 on bill; combines with LIHEAP if eligible.
Benefits without Contact:
- Services: Bill credits (~$300-$1,500/year) to cap energy costs at 6% of income.
New Jersey LIHEAP
Home Energy Assistance Program (LIHEAP)
Requirements:
- General:Age 60+ prioritized, NJ resident, low-income household.
- Income Limits (2025):~$3,970/month (individual, 185% FPL).
- Asset Limits:Not assessed; income-focused.
- NJ Specifics:Covers oil, gas, electric; emergency aid available.
Benefits without Contact:
- Services: Heating/cooling aid ($300-$1,000/season), emergency fuel ($450 max).
New Jersey Family Caregiver Support Program
NJ Family Caregiver Support Program (via NFCSP)
Requirements:
- General:Caregivers of 60+ needing care or 55+ caregivers of others; NJ resident; functional needs (2+ ADLs).
- Income Limits (2025):Prioritizes ~$24,980/year (individual); no strict cap.
- Asset Limits:Not assessed; need-based.
- NJ Specifics:21 AAAs; rural/low-income priority.
Benefits without Contact:
- Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
New Jersey VA Aid and Attendance/Housebound
VA Aid and Attendance (A&A) and Housebound Benefits
Requirements:
- General:Age 65+ or disabled veteran/spouse, NJ resident, wartime service, need for ADL help (A&A) or homebound.
- Income Limits (2025):Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits:~$155,356 (net worth limit).
- NJ Specifics:High veteran demand in urban/rural areas.
Benefits without Contact:
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
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