Inspection Reports for
Carlton Senior Living San Jose

The complaint alleged the facility did not provide a refund to the resident and that staff were not communicating with the responsible party regarding the resident's care. The investigation concluded the allegations were unfounded.

The investigation found the allegations to be unfounded after reviewing documents, interviewing staff and the administrator, and observing the facility. The facility refunded the appropriate amount as per the deposit receipt terms, and staff communicated with the responsible party and emergency contact regarding the resident's condition and care.

No deficiencies were cited during the visit. The Licensing Program Analyst toured the memory care unit and the proposed expansion with the Director of Resident Services and reviewed the report with her.

The complaint alleged that facility staff were not properly addressing a resident's behaviors and did not ensure the resident received an updated medical assessment after a change of condition. The investigation concluded the allegations were unfounded.

The investigation found the allegations to be unfounded after interviews and record reviews. The resident's behavioral changes were documented as occurring after hospitalization, and the facility staff worked with the resident's family and physician. No new medical orders were provided by the physician, and no deficiencies were cited.

No deficiencies were cited during the visit per California Code of Regulations Title 22. Two technical violations were issued related to procedural matters. The facility was found to have proper food storage, locked hazardous areas, functioning safety equipment, and adequate resident room and bathroom conditions, though water temperatures exceeded regulatory limits and the dining area was under remodeling without prior notification.

No deficiencies were cited during the inspection per California Code of Regulations Title 22. Two technical violations were issued related to the remodeling of the resident dining area and water temperature exceeding regulatory limits.

The previous complaint investigation on 2025-08-05 resulted in a Type A deficiency citation related to complaint 26-AS-20240812112833, with a POC due date of 2025-08-06. The deficiency was cleared during this visit.

No deficiencies were cited during the POC visit. The facility provided a plan of correction with staff training and a Letter of Deficiencies Cleared was issued.

The complaint alleged that staff failed to prevent harm between residents. The investigation included interviews with residents, staff, and review of surveillance footage and physician reports. The allegation was found unsubstantiated due to insufficient evidence to prove the claim.

The investigation found that the allegation was unsubstantiated. The incident involved residents R1 and R2 in the memory care unit hallway, where R1 grabbed R2, R2 pushed R1, causing R1 to fall and be sent to the hospital. Staff responded promptly, and this was the first incident between the two residents.

The complaint alleged that staff failed to prevent harm between residents R1 and R2. The investigation included interviews with residents, staff, and review of surveillance footage and reports. The allegation was found unsubstantiated.

The investigation found that on 06/04/2024, residents R1 and R2 had an incident in the memory care unit hallway where R1 grabbed R2, R2 pushed R1 away causing R1 to fall and be sent to the hospital. Staff responded promptly. The allegation was determined to be unsubstantiated due to insufficient evidence to prove the claim.

The complaint alleged that the 30-day eviction notice issued to resident R1 was without foundation or merit. The investigation included interviews with staff and the resident, review of incident and fire reports, and facility inspection. The allegation was found to be unfounded.

The investigation found that the allegation was unfounded. The resident was accused of making threatening comments and causing a fire that activated the sprinkler system, resulting in water damage. Interviews, document reviews, and facility tours confirmed the events occurred as reported. The resident later moved out with family agreement. No citations were issued.

The complaint alleged that the 30 day eviction notice facts were without foundation or merit. The investigation included interviews with staff and the resident, review of incident and fire reports, and facility inspection. The resident denied the accusations. The Department found the allegation unfounded and no citations were issued.

The investigation found the allegation to be unfounded after interviews, document reviews, and facility tour. The resident was accused of inappropriate behavior and causing a fire, but the Department concluded the allegation was false or without reasonable basis.

The complaint alleged that staff were not administering resident's medication per physician's order. After interviews with the Executive Director, Director of Resident Service, Executive Assistant, Medication Manager, resident, and family member, and review of medication records, the Department found the allegation to be unfounded.

The investigation found that the facility did not receive the doctor's order for the medication before 2023-05-13 and started administering the medication to the resident on 2023-05-13. The allegation was determined to be unfounded with no citations noted.

The complaint alleged inadequate supervision of a resident leading to a fracture. The investigation included interviews with staff and review of incident reports. The allegation was determined to be unsubstantiated due to lack of preponderance of evidence.

Based on interviews, document reviews, and investigation, the allegation that staff failed to adequately supervise the resident resulting in a fracture was found to be unsubstantiated. The resident's fall was unwitnessed, and staff responded promptly by calling 911 and sending the resident to the hospital. No citations were issued.

The complaint alleged that staff were not administering resident's medication per physician's order. After interviews and document review, the allegation was found to be unfounded, meaning it was false or without reasonable basis.

The investigation found that the facility did not receive the doctor's order for the medication before 5/13/2023 and started administering the medication to the resident on 5/13/2023. The allegation was determined to be unfounded with no citations noted during the visit.

The complaint alleged inadequate supervision of a resident leading to a fracture. The investigation included interviews with staff and review of incident reports. The allegation was determined to be unsubstantiated due to insufficient evidence to prove occurrence.

Based on interviews, document reviews, and investigation, the allegation was found to be unsubstantiated. The resident's fall was unwitnessed, staff responded promptly by calling 911, and no citations were issued during the visit.

The complaint investigation was triggered by an incident where resident R1 was found unresponsive in their bedroom. Staff called 911 and police and paramedics responded. Resident R1 was previously in hospice care and had graduated from hospice in January 2024. The complaint was not substantiated as no deficiencies were cited.

No deficiencies were cited during the visit. The Licensing Program Analysts interviewed staff and reviewed incident details including police and paramedic involvement, and requested the resident's physician report and service plan.

The complaint investigation was related to an incident where a resident was found unresponsive in their bedroom. The facility called 911, and paramedics and police responded. The resident had been in hospice care but graduated in January 2024.

No deficiencies were cited during the visit. The facility staff and Executive Assistant reported the resident was normal prior to the incident and had recently graduated from hospice care.

The fire was contained with no major damage except smoke and water damage to several rooms. All residents were safely evacuated with no injuries or hospitalizations reported. The facility took corrective actions including updating the resident's care plan and removing lighters.

The fire was contained with no injuries or hospitalizations reported. Some smoke and water damage occurred in multiple rooms, which were being dried and expected to be restored by 05/13/2024. The resident involved denied causing the fire, and the facility took corrective actions including updating the resident's care plan and removing lighters.

This visit was triggered by an incident involving Resident 1 found unresponsive and deceased. Family members stated they had no complaints against the facility. The case is pending further investigation.

The investigation included interviews with staff, the administrator, and family members, and review of the resident's medical records. The resident was weak due to cancer and on 24-hour oxygen. No complaints were made by family members, and the case requires further investigation.

This visit was complaint-related due to the incident of the resident found unresponsive and subsequent death. Family members stated no complaints against the facility. The case requires further investigation.

The resident was found unresponsive on 11/3/2023 and pronounced dead shortly after paramedic assessment. Staff and family interviews indicated the resident was weak due to cancer and on continuous oxygen. Family members had no complaints against the facility. Further investigation is needed pending the resident's death certificate.

The complaint alleged that staff did not address a resident's change in level of care and did not provide adequate care and supervision. The investigation included interviews with former and current Executive Directors and the Director of Memory Care, review of incident reports, care plans, and physician reports. The allegations were found to be unfounded.

The investigation found that the allegations were unfounded. The facility provided care and supervision to the resident during incidents in May 2021, and the Hospice Care team and responsible party were aware of the resident's declining health. No citations were issued during the investigation.

The complaint alleged that staff did not address a resident's change in level of care and did not provide adequate care and supervision. The investigation included interviews with former and current Executive Directors and the Director of Memory Care, review of incident reports, care plans, and physician reports. The allegations were found to be unfounded.

The investigation found that the allegations were unfounded. The facility provided care and supervision to the resident during incidents in May 2021, and the Hospice Care team and responsible party were aware of the resident's declining health. No citations were issued during the investigation.

Complaint of suspicious death received on 07/13/2022. Investigation included interviews with family members, executive director, and staff, as well as review of medical records and death report. Allegations were determined to be unfounded.

The investigation found no evidence of neglect or lack of supervision related to the suspicious death. The resident was under hospice care with a terminal illness, and the death was determined to be due to heart and neurocognitive disorder. The allegations were found to be unfounded.

The complaint alleged a suspicious death. After interviews with family members, staff, and review of medical records, the Department found the allegations to be unfounded, meaning the allegation was false or without reasonable basis.

The investigation found no evidence of neglect or lack of supervision related to the suspicious death. The resident was under hospice care with a terminal illness, and the death was determined to be due to heart and neurocognitive disorder. The allegations were found to be unfounded.

The facility was inspected thoroughly including resident rooms, common areas, and safety equipment. No citations were issued, and the facility demonstrated sufficient infection control measures and safety compliance, with minor issues noted such as uncovered trash cans and missing handwashing posters, which the Executive Director committed to correcting within three days.

No deficiencies or citations were noted during this unannounced case management visit. Staff received training on resident rights and redirecting dementia residents with behaviors.

No deficiencies or citations were noted during this unannounced case management visit. Staff had completed training on resident rights and redirecting dementia residents with behaviors.

The Executive Director was interviewed and relevant documents were obtained. The facility plans to provide more staff training. No citations were issued during this investigation, and further investigation is needed.

The visit was triggered by an incident requiring further investigation. No citation was issued, and the department indicated the need for further investigation.

The Licensing Program Analyst interviewed the Executive Director and obtained updated incident and resident reports. The facility plans to provide more staff training. No citations were issued during this investigation.

The complaint alleged that staff threatened to hit the resident. Interviews with staff, the administrator, the resident's responsible party, and the resident were conducted. Video footage showed no evidence of abuse. The resident was unable to provide detailed information due to neurocognitive disorder. The allegation was reported to law enforcement but no injuries were reported.

The investigation found the allegations to be unsubstantiated based on interviews, observations, and records reviewed. No deficiencies or citations were noted during the visit.

The complaint alleged that staff threatened to hit the resident. The investigation included interviews with the resident's responsible party, staff, and administrator. The resident was unable to provide detailed information due to neurocognitive disorder. The allegation was reported to law enforcement. The investigation concluded the allegation was unsubstantiated due to lack of preponderance of evidence.

The department investigated the allegation through interviews, observations, and record reviews and found the allegation to be unsubstantiated. No deficiencies or citations were noted during the investigation.

The Licensing Program Analyst toured the facility with the Executive Director, inspected multiple areas including resident rooms and common areas, and reviewed COVID-19 protocols. No citations were issued during this inspection.

The inspection found that all residents were fully vaccinated and about 85% of staff were vaccinated. The facility conducted COVID testing for unvaccinated staff and maintained infection control measures such as hand sanitizers and mask usage. Some trash cans lacked covers, but the facility planned to replace them. No citations were issued during this inspection.

The facility was virtually toured and found to have COVID-19 related posters, hand sanitizer, thermometer, and visitor sign-in logs appropriately placed. Some trash cans lacked lids, but the facility had ordered replacements. Social distancing was observed except in the Memory Care Unit dining room where tables and residents were less than 6 feet apart. Recommendations were given to address these issues. No deficiencies were cited during the tele-visit.

Visit was complaint-related due to a resident fall incident. No deficiencies were cited, indicating no substantiated violations.

The incident involved a resident who fell in their apartment resulting in a left arm fracture. The facility updated the resident's care plan, added a caregiver, and trained staff on fall risk interventions. No deficiencies were cited during the visit.