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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Carmel Hills Wellness and Rehabilitation is a community where residents are sure to thrive during their golden years. The skilled nursing home and rehabilitation center strives to provide all the necessary needs of its residents while striving to balance holistic wellness. The community prides itself on its team of dedicated staff who deliver quality service with compassion and kindness. Carmel Hill’s unique approach to senior nursing is found in the innovative and creative approach while maintaining a sense of community, individuality, and independence.
The Hilltop’s center of excellence is found in the range of healthcare services, activities, and social services; these include wound care and therapy (occupational, physical, and speech). Personalized care is also offered to maximize the potential of its residents by ensuring that their needs are all met.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 236th out of 239 homes in Missouri.| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 14m per day | ▼ 50% State avg: 28m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 31m per day | ▼ 24% State avg: 41m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 59m per day | ▼ 15% State avg: 2h 20m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 26m per day | ▼ 20% State avg: 3h 3m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ■ Avg State avg: 2m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 7m per day | ▼ 65% State avg: 20m per day · National avg: 29m per day |
Most residents stay for extended periods and receive ongoing daily care.
15% of new residents, usually for short-term rehab.
45% of new residents, often for short stays.
40% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #11 / 245Payroll — state benchmarkedThis home is ranked 11th out of 245 homes in Missouri.Shows total annual staff payroll benchmarked to the Missouri average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Higher than the Missouri average: 66.6%Carmel Hills Wellness & Rehabilitation is legally operated by 810 Opco Llc, and administrated by Charmaine Coffman Williams.
In Missouri, the Department of Health and Senior Services, Division of Regulation and Licensure performs the inspections and unannounced surveys required for all long-term care providers.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Missouri state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies are formal regulatory issues recorded during state inspections.
| Metric | This Facility | MO Average | vs. MO Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 73 | 35 | This facility has 109% more total deficiencies than a typical Missouri nursing home (73 vs. MO avg 35).↑ 109% worse |
|
Deficiencies per year
Average deficiencies per year since 2018.
| 9.1 | 4.4 | This facility has 107% more deficiencies per year than a typical Missouri nursing home (9.1 vs. MO avg 4.4).↑ 107% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 8.1 | 5 | This facility has 62% more deficiencies per inspection than a typical Missouri nursing home (8.1 vs. MO avg 5).↑ 62% worse |
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | MO Average | vs. MO Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 9 | 7 | This facility has 29% more total inspections than a typical Missouri nursing home (9 vs. MO avg 7).↑ 29% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on May 21, 2025, identified deficiencies related to notification delays after a resident’s death, inadequate bathing assistance, unsafe smoking supervision, and multiple food service issues including temperature control and sanitation. Earlier inspections showed a pattern of similar concerns, particularly with resident dignity, medication management, discharge planning, and food safety, along with substantiated complaints involving missing narcotics and unsafe resident transfers. Inspectors cited recurring themes of inadequate supervision during smoking, inconsistent personal care, and food service deficiencies, as well as lapses in medication security and care planning. Complaint investigations included substantiated findings of narcotic loss and immediate jeopardy related to unsafe transfers, but enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s inspection history reflects ongoing challenges with resident care and safety, with some issues persisting over time and no clear indication of sustained improvement.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsMissouri average 6.6
Last Health inspection on May 2025
Missouri average 36.5
Missouri average 5.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
56 of 84 citations resulted from standard inspections; 19 of 84 resulted from complaint investigations; and 9 of 84 came from combined inspections (standard and complaint).
43% worse than Missouri averageMissouri average: 0.7
1
In line with Missouri averageMissouri average: 1
Issues related to food quality, meal service, and resident's nutritional needs.
May 21, 2025
Corrected
Issues related to food quality, meal service, and resident's nutritional needs.
May 21, 2025
Corrected
Issues related to food quality, meal service, and resident's nutritional needs.
May 21, 2025
Corrected
Issues related to food quality, meal service, and resident's nutritional needs.
May 21, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Carmel Hills Wellness & Rehabilitation is located in Independence, Missouri.
Here are the financial assistance programs available to residents in Missouri.
1 mile from city center
— 4.1 miles to nearest hospital (Centerpoint Medical Center)
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
38% worse than Missouri averageMissouri average ratio: 1.71:1
0% compared with Missouri averageMissouri average: 8.1 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.3 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.9 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursNo contractors work on this role.
Total hours from contractors
3,903 contractor hours this quarter
| Certified Nursing Assistant | 45 | 0 | 45 | 16,900 | 91 | 100% | 8 |
| Medication Aide/Technician | 21 | 0 | 21 | 8,871 | 91 | 100% | 8.7 |
| Physical Therapist | 27 | 0 | 27 | 7,022 | 91 | 100% | 8.2 |
| Licensed Practical Nurse | 15 | 0 | 15 | 5,804 | 91 | 100% | 9.9 |
| Other Dietary Services Staff | 9 | 0 | 9 | 2,341 | 88 | 97% | 7.2 |
| Registered Nurse | 5 | 0 | 5 | 2,128 | 91 | 100% | 9.3 |
| Physical Therapy Aide | 0 | 7 | 7 | 1,433 | 76 | 84% | 6.9 |
| Therapeutic Recreation Specialist | 0 | 5 | 5 | 1,397 | 77 | 85% | 6.8 |
| RN Director of Nursing | 2 | 0 | 2 | 1,178 | 78 | 86% | 9.4 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 990 | 67 | 74% | 7.9 |
| Occupational Therapy Aide | 1 | 0 | 1 | 589 | 71 | 78% | 8.3 |
| Nurse Practitioner | 1 | 0 | 1 | 568 | 64 | 70% | 8.9 |
| Dietitian | 1 | 0 | 1 | 523 | 69 | 76% | 7.6 |
| Qualified Social Worker | 0 | 3 | 3 | 467 | 65 | 71% | 7 |
| Administrator | 1 | 0 | 1 | 460 | 58 | 64% | 7.9 |
| Nurse Aide in Training | 5 | 0 | 5 | 437 | 47 | 52% | 7 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 400 | 68 | 75% | 5.9 |
| Dental Services Staff | 2 | 0 | 2 | 342 | 39 | 43% | 8.1 |
| Physical Therapy Assistant | 0 | 3 | 3 | 126 | 29 | 32% | 4.4 |
| Mental Health Service Worker | 1 | 0 | 1 | 89 | 12 | 13% | 7.4 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 81 | 6 | 7% | 13.5 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
151Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.3
51% better than Missouri averageMissouri average: 10.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
13.6
30% better than Missouri averageMissouri average: 19.5
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
9.2%
54% better than Missouri averageMissouri average: 19.8%
Percent of long-stay residents whose ability to move independently worsened
6.0%
71% better than Missouri averageMissouri average: 20.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.8%
42% worse than Missouri averageMissouri average: 18.1%
Percent of long-stay residents experiencing one or more falls with major injury
3.6%
12% better than Missouri averageMissouri average: 4.0%
Percent of long-stay high risk residents with pressure ulcers
3.3%
35% better than Missouri averageMissouri average: 5.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Missouri averageMissouri average: 2.7%
Percent of long-stay residents who lose too much weight
4.7%
15% better than Missouri averageMissouri average: 5.6%
Percent of long-stay residents who have depressive symptoms
71.3%
455% worse than Missouri averageMissouri average: 12.8%
Percent of long-stay residents who received an antipsychotic medication
8.0%
63% better than Missouri averageMissouri average: 22.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
78.7%
8% worse than Missouri averageMissouri average: 85.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.3%
6% better than Missouri averageMissouri average: 90.9%
Number of hospitalizations per 1,000 long-stay resident days.
2.05
In line with Missouri averageMissouri average: 2.08
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.63
31% better than Missouri averageMissouri average: 2.35
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
22.3%
66% worse than Missouri averageMissouri average: 66.6%
Percent of short-stay residents who newly received an antipsychotic medication
2.3%
In line with Missouri averageMissouri average: 2.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
35.6%
44% worse than Missouri averageMissouri average: 63.5%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
29.8%
18% worse than Missouri averageMissouri average: 25.3%
Percentage of short-stay residents who had an outpatient emergency department visit.
3.0%
78% better than Missouri averageMissouri average: 13.4%
Percentage of SNF residents who experience falls with major injury during their stay.
1.5%
94% worse than Missouri averageMissouri average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
47.5%
12% worse than Missouri averageMissouri average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
41.9%
17% worse than Missouri averageMissouri average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
72% lower than Missouri averageMissouri average: $73K
59% fewer fines than Missouri averageMissouri average: 2.4
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Missouri averageMissouri average: 0.7
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Feb 1, 2024 · $21K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 1, 2024Last updated: Jan 2026
The information below is reported by the Missouri Department of Health and Senior Services, Division of Regulation and Licensure.
| Sunterra Springs Independence |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
N Nursing | Independence | 38 | 86.9% | +30% | 3.37 | +19% | -10% | 0 | 22 | 4.4 | - | 36 | - | 30 | Johnathan Bangerter | $6.5M | $2.5M | 38.2% | 265864 | ||||
| The Rehabilitation Center of Independence |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
N Nursing | Independence | 130 | 75.2% | +13% | 2.85 | -94% | -24% | 2 | 56 | 11.2 | 5 | 117 | A | 18 | Kendel Brooks | $12.2M | $5.1M | 42% | 265693 | ||||
| Maywood Terrace Living Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
N Nursing | Independence (Maywood) | 89 | 51.5% | -23% | 3.14 | +44% | -16% | 1 | 55 | 9.2 | 1 | 42 | - | 46 | Rhonda Moore | $4.6M | $1.5M | 33.8% | 265404 | ||||
| Carmel Hills Wellness & Rehabilitation |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
N Nursing | Independence | 194 | 79.0% | +19% | 2.04 | -60% | -45% | 1 | 84 | 8.4 | 2 | 151 | - | 29 | 810 Opco LLC | $18.8M | $6.3M | 33.4% | 265727 |
Historical financial and operational data for Carmel Hills Wellness & Rehabilitation based on CMS SNF Cost Reports.
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The legal owner and operator of Carmel Hills Wellness & Rehabilitation is 810 Opco Llc.
Carmel Hills Wellness & Rehabilitation has a walk score of 29. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Carmel Hills Wellness & Rehabilitation's occupancy is 74%.
Charmaine Coffman Williams is the administrator of Carmel Hills Wellness & Rehabilitation.
Carmel Hills Wellness & Rehabilitation has 194 beds.
(816) 461-9600 will put you in contact with the team at Carmel Hills Wellness & Rehabilitation.
Carmel Hills Wellness & Rehabilitation is in Jackson County.
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