Inspection Reports for
Casa de las Campanas

The complaint alleged that a resident attempted to withdraw a substantial amount of cash to give to a friend believed to be a caregiver at the facility. The investigation revealed the resident was independent, had no cognitive impairment, and preferred to travel with cash. The complaint was found to be unfounded.

The investigation found the complaint to be unfounded after reviewing records, conducting interviews with staff, residents, and outside sources, and assessing the resident's cognitive and financial status. The allegation was dismissed as false and without reasonable basis.

The complaint alleged lack of supervision and that a private caregiver was clocking in for shifts without being physically present for approximately three weeks. The complaint was investigated and found to be unfounded.

The investigation found no evidence supporting the allegation. Records review and staff interviews revealed no matches to the caregiver named in the complaint, and the complaint was determined to be unfounded and dismissed.

The complaint alleged that a resident tried to withdraw a substantial amount of cash to give to a friend believed to be a caregiver at the facility. The investigation revealed the resident was independent, had no cognitive impairment, and preferred to travel with cash. The complaint was found to be unfounded.

The investigation found the complaint to be unfounded after reviewing records, conducting interviews with staff, residents, and outside sources, and assessing the resident's cognitive and financial status. The allegation was dismissed as false and without reasonable basis.

The complaint alleged lack of supervision and that a private caregiver was clocking in for shifts without being physically present for approximately three weeks. The complaint was investigated and found to be unfounded.

The investigation found no evidence to support the allegation. Records review and staff interviews revealed no matches to the caregiver named in the complaint, and the complaint was determined to be unfounded and dismissed.

The facility responded appropriately by arranging prompt medical care for the resident. No licensing or regulatory concerns were identified during interviews and file review, and no deficiencies were cited during the visit.

The complaint involved an incident reported on 11/12/25 regarding a resident who had bruising and multiple rib fractures from falls. The investigation found the facility responded immediately and arranged proper medical care. The complaint was not substantiated with any deficiencies.

The facility responded promptly and appropriately to the incident by arranging medical care for the resident. No violations or deficiencies were observed during the visit.

The visit was triggered by an incident report received on 2025-11-12 regarding a resident who had multiple falls and bruising, resulting in rib fractures. The complaint was investigated and found to be unsubstantiated as the facility responded properly.

The facility responded promptly and appropriately to the incident by arranging medical care for the resident. No violations or deficiencies were observed during the visit.

The facility responded appropriately to the incident by arranging prompt medical care. No licensing or regulatory concerns were identified during interviews and file review, and no deficiencies were cited during the visit.

The visit was triggered by an incident report regarding a fall and injury of a memory care resident. The resident was hospitalized and treated but later passed away from their hospice diagnosis. No substantiation status was provided.

No health and safety concerns were observed during the visit, and no deficiencies were cited. The resident involved in the incident had passed away shortly after due to their hospice diagnosis, and a full determination regarding the case management visit was not completed due to time constraints.

During the visit, no health or safety concerns were observed and no deficiencies were cited. The Licensing Program Analyst was unable to complete a determination due to time constraints, and additional visits may be necessary.

No deficiencies were cited during the visit. Due to time constraints, a return visit is needed to complete the annual inspection.

The complaint alleged that the provider made material misrepresentations about accepted healthcare and unauthorized changes to Continuing Care Contracts. The allegation was found to be unsubstantiated.

The investigation found that the provider's contract required residents to enroll in Medicare Parts A and B and reserved the right to reject Medicare Advantage HMO policies. The Department concluded the allegation was unsubstantiated after reviewing contracts, interviewing involved parties, and examining documentation.

The facility was found to be in substantial compliance with regulations, with clean and sufficient linens, sanitary bathrooms, proper safety equipment, compliant medication storage and administration, and adequate staffing. No deficiencies were issued at the time of the visit.

The complaint alleged staff were drinking while on duty. Interviews and record reviews did not corroborate the allegation. The complaint was unsubstantiated.

The investigation found no preponderance of evidence to prove the alleged violation occurred; therefore, the allegation was unsubstantiated.

The complaint alleged neglect or lack of supervision causing a resident to sustain a suspicious laceration. The investigation included interviews with staff and outside agencies, review of records, and direct observation. The allegation was found unsubstantiated as evidence did not support the claim.

The investigation found the allegation unsubstantiated after observations, record reviews, and interviews. Resident 1 was observed without injuries and appeared content. Staffing levels and supervision were deemed adequate, and the injury was documented and treated according to physician orders.

The complaint alleged inadequate notice of fee increase to residents, violating Health & Safety Code §1771.8(d). After interviews and document review, including letters and memos notifying residents of the increase and implementation dates, the allegation was found unsubstantiated.

The investigation found that the provider did notify residents of the fee increase in compliance with applicable Health & Safety Code requirements. The allegation was determined to be unsubstantiated.

The licensee followed the absentee notification plan as necessary, pertinent resident records were collected, and a health and safety check of residents was conducted. No deficiencies were cited during the visit.

The complaint was unsubstantiated based on interviews, records review, and observations. Allegations included failure to ensure transportation services and failure to serve meals in designated dining areas. Evidence showed the facility had transportation options and dining areas available, with closures only during COVID-19 outbreaks.

The investigation found insufficient evidence to substantiate the allegations. The facility provided various transportation options and maintained active dining services, including designated dining areas and to-go meal options, despite some closures during COVID-19 outbreaks.

The complaint alleged that Resident #1 was financially abused by Resident #2 around August and September 2021. The investigation included interviews, record reviews, and cognitive assessments, all indicating no financial abuse occurred. The allegation was unsubstantiated.

The investigation found no preponderance of evidence that financial abuse occurred between the residents. The licensee safeguarded the resident by reporting and investigating the matter. The allegation was determined to be unsubstantiated.

The Licensing Program Analyst conducted a tour and observation of the facility, staff, and residents, provided technical assistance on COVID-19 mitigation, and found no deficiencies during this inspection.

No deficiencies were cited during the visit. The Licensing Program Analyst and Healthcare Associated Infection nurse toured the facility, interacted with staff, and interviewed the director.

The complaint alleged failure to comply with H&SC section 1771.7 regarding the Resident Satisfaction Survey. The complaint was investigated and found to be unfounded.

The investigation found that although the facility's 2019 resident satisfaction survey focused more on the dining program, it also included questions about overall satisfaction, sense of safety, needs being met, and willingness to recommend the community. The complaint was determined to be unfounded.

During the visit, no deficiencies were issued. The team interviewed the Director of Resident Services and conducted a walk-through of the facility, concluding with a debriefing.