Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
225
104 employees · 121 contractors · 74 on an average day Cassena Care at Norwalk
Nursing Home, Hospice Care, Memory Care, Palliative Care, Respite Care & Skilled Nursing · Norwalk, CT
ALM Inspection Grade
D-
ALM's inspection grade is 61 / 100, a D- — 22 points below the Connecticut average for CMS-certified facilities (83/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
ALM's inspection grade is 61 / 100, a D- — 22 points below the Connecticut average for CMS-certified facilities (83/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
CMS overall rating
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Cassena Care at Norwalk
Nursing Home, Hospice Care, Memory Care, Palliative Care, Respite Care & Skilled Nursing · Norwalk, CT
ALM Inspection Grade
D-
ALM's inspection grade is 61 / 100, a D- — 22 points below the Connecticut average for CMS-certified facilities (83/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
ALM's inspection grade is 61 / 100, a D- — 22 points below the Connecticut average for CMS-certified facilities (83/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
CMS overall rating
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Cassena Care at Norwalk accepts Medicare, Medicaid, and private pay.
Cassena Care at Norwalk is a nursing home in Norwalk, CT, offering skilled nursing, memory care, hospice care, palliative care, and respite care. Skilled nursing provides licensed nursing care on site around the clock, while memory care provides a secured setting with supervision for residents at risk of wandering. Hospice care supports residents nearing the end of life, palliative care focuses on comfort and symptom relief, and respite care provides a short stay for someone whose usual caregiver needs temporary relief.
The home has 150 beds and a 90% occupancy rate, meaning most of its beds are currently occupied. Private rooms accommodate one resident, while semi-private rooms are shared. Total nurse staffing is 3h 34m per resident/day, representing the daily nursing time allocated to each resident.
Medicare, Medicaid, and private pay are accepted, giving families those payment options for care. A Walk Score of 76/100 means the area is very walkable, with most errands possible on foot, so a resident who no longer drives can still get out independently. The combination of skilled nursing, memory care, and respite care may be a good fit for a resident who needs ongoing nursing support or a short-term stay while a regular caregiver is unavailable.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing
Data period: Q4 2025 (October 1 – December 31, 2025).
Nursing care per resident per day and state rankings: CMS Provider Information.
Headcount, shifts and contractors: CMS Payroll-Based Journal (PBJ).
Resident count: CMS Long-Term Care Facility Characteristics (data as of Jun 2026).
Total nursing care per resident / day
This nursing home is ranked 38th out of 63 nursing homes we track in Connecticut for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 34m
This nursing home is ranked 38th out of 63 nursing homes we track in Connecticut for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 34m6 of 6 metrics below Connecticut average
Daily care time per resident, by role
Registered nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 22 total: 7 of the facility's own employees and 15 agency contractors.
22 staff · 8.4-hour shifts
29m
↓ 34% · CT 44mThis facility: 29m per resident per day, 34% below the Connecticut average of 44m (among Connecticut facilities reporting a recent figure).
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 22 total: 7 of the facility's own employees and 15 agency contractors.
22 staff · 8.4-hour shiftsUS average: 43m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 43m
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 61 total: 19 of the facility's own employees and 42 agency contractors.
61 staff · 7.3-hour shifts
49m
↓ 8% · CT 53mThis facility: 49m per resident per day, 8% below the Connecticut average of 53m (among Connecticut facilities reporting a recent figure).
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 61 total: 19 of the facility's own employees and 42 agency contractors.
61 staff · 7.3-hour shiftsUS average: 52m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 52m
Certified nursing assistant
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 108 total: 64 of the facility's own employees and 44 agency contractors.
108 staff · 7.7-hour shifts
2h 16m
↓ 5% · CT 2h 23mThis facility: 2h 16m per resident per day, 5% below the Connecticut average of 2h 23m (among Connecticut facilities reporting a recent figure).
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 108 total: 64 of the facility's own employees and 44 agency contractors.
108 staff · 7.7-hour shiftsUS average: 2h 26m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 2h 26m
Physical therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
2m
↓ 66% · CT 5mThis facility: 2m per resident per day, 66% below the Connecticut average of 5m (among Connecticut facilities reporting a recent figure).
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
US average: 4m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 4m
Total nursing, weekends
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
3h 10m
↓ 11% · CT 3h 34mThis facility: 3h 10m per resident per day, 11% below the Connecticut average of 3h 34m (among Connecticut facilities reporting a recent figure).
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–SunUS average: 3h 32m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 3h 32m
RN, weekends
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
17m
↓ 38% · CT 28mThis facility: 17m per resident per day, 38% below the Connecticut average of 28m (among Connecticut facilities reporting a recent figure).
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–SunUS average: 29m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 29m
Headcount
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
225
104 employees · 121 contractors · 74 on an average day
225 total staff / 135 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Jun 2026); staff: CMS Payroll-Based Journal (Q4 2025).Residents and staff come from two different CMS releases, so the two counts can be a few months apart.
1.67 : 1
↓ 10% · CT 1.84This facility: 1.67 staff per resident, 10% below the Connecticut average of 1.84 (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
225 staff ÷ 135 residents
See full Connecticut ranking →
Average hours one staff member works on a day they are on shift, across every role.
7.6 h
≈ 0% · CT 7.6 hThis facility: 7.6 h, level with the Connecticut average of 7.6 h (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
51,754 staff hours this quarter
See full Connecticut ranking →80.4% of staff hours were worked by the facility's own employees
Connecticut average: 89.9% · Contractors this quarter: Certified Nursing Assistant (44), Licensed Practical Nurse (42), Registered Nurse (15), Feeding Assistant (3), Respiratory Therapy Technician (3), Speech Language Pathologist (2), Physical Therapy Assistant (2), Qualified Social Worker (2), Occupational Therapy Assistant (2), Medical Director (2), Physical Therapy Aide (1), Physician Assistant (1), Occupational Therapy Aide (1), Other Physician (1)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
By The Numbers
Community insights.
Bed count
A mid-sized community that may balance personal attention with shared amenities and social activities.
150
Rank #20 / 68Bed count — State benchmarked This nursing home is ranked 20th out of 68 nursing homes we track in Connecticut for bed count. Shows this facility's certified or reported bed count compared to other Connecticut facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
A mid-sized community that may balance personal attention with shared amenities and social activities.
150
Rank #20 / 68Bed count — State benchmarked This nursing home is ranked 20th out of 68 nursing homes we track in Connecticut for bed count. Shows this facility's certified or reported bed count compared to other Connecticut facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Medium-capacity home · Offers a balance of services and community atmosphere.
Walk Score
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Rank #6 / 76Walk Score — State benchmarked This nursing home is ranked 6th out of 76 nursing homes we track in Connecticut for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Connecticut facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Rank #6 / 76Walk Score — State benchmarked This nursing home is ranked 6th out of 76 nursing homes we track in Connecticut for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Connecticut facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
76
/ 100
Occupancy rate
Occupancy between 85% and 95% suggests balanced demand.
Rank #33 / 64Occupancy rate — State benchmarked This nursing home is ranked 33rd out of 64 nursing homes we track in Connecticut for occupancy. Shows this facility's occupancy rate versus the Connecticut average, with its Statewide rank out of 64. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Occupancy between 85% and 95% suggests balanced demand.
Rank #33 / 64Occupancy rate — State benchmarked This nursing home is ranked 33rd out of 64 nursing homes we track in Connecticut for occupancy. Shows this facility's occupancy rate versus the Connecticut average, with its Statewide rank out of 64. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
91.6%
This home usually has limited availability
Based on residents per day and 150 beds.
Higher than the Connecticut average: 86.2%
Residents per day (avg)
The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
137
Source: CMS Provider Information, average daily residents
Avg. Length of Stay
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
129
days
About This Community
Resident Council
Transportation
Pets not allowed
Building TypeTwo-story
Room Types
Private Rooms
Semi-Private Rooms
CMS Health Inspection History
ALM Inspection Grade
61 / 100
Calculated from CMS inspection data for this community's nursing-home beds
How it compares
22 points below the Connecticut average for CMS-certified facilities (83/100)
Category breakdown
Citations
Concern
126 severity-weighted points (41 deficiencies) · 2× higher than the typical CMS-certified CT facility (median: 70)
Enforcement
Concern
$198,225 in fines · 3 enforcement actions
Persistence
Concern
54 days to fix issues · slower than the typical CMS-certified CT facility (median: 40)
Total health inspections
6
↓ 21% · CT 7.6This facility: 6, 21% below the Connecticut average of 7.6 (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Total health citations
41
Rank #45 / 63Health citations — State benchmarked This nursing home is ranked 45th out of 63 nursing homes we track in Connecticut for health citations. Shows this facility's total health deficiency citations benchmarked to the Connecticut State average, with a ranking across all 63 CT facilities. Lower citation counts earn a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↑ 12% · CT 36.6This facility: 41, 12% above the Connecticut average of 36.6 (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citations per inspection
6.83
Rank #55 / 63Citations per inspection — State benchmarked This nursing home is ranked 55th out of 63 nursing homes we track in Connecticut for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Connecticut mean across 63 facilities with citation data. Lower is better. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↑ 36% · CT 5.04This facility: 6.83, 36% above the Connecticut average of 5.04 (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citation severity
100% corrected
41 of 41 citations corrected
Critical
J–L
1
↑ 150% · CT 0.4This facility: 1, 150% above the Connecticut average of 0.4 (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Immediate jeopardy
Serious
G–I
2
↑ 100% · CT 1This facility: 2, 100% above the Connecticut average of 1 (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Actual harm
Moderate
D–F
37
↑ 13% · CT 32.7This facility: 37, 13% above the Connecticut average of 32.7 (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, more than minimal risk
Minor
A–C
1
↓ 60% · CT 2.5This facility: 1, 60% below the Connecticut average of 2.5 (among Connecticut facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, minimal riskLatest inspection: May 20, 2026 · 1 citation (Resident Rights, moderate), corrected
Most cited category: Quality of Life & Care, 11 of 41 citations · 10 categories in total
Citations history
Most recent first
May 20, 2026
1 citation
Resident Rights moderate citation
Corrected
Corrected
Mar 19, 2025
1 citation
Abuse/Neglect moderate citation
Corrected
Corrected
Oct 09, 2024
13 citations
Abuse/Neglect serious citation
Corrected
Corrected
Abuse/Neglect moderate citation
Corrected
Corrected
Administration minor citation
Corrected
Corrected
Environmental moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Nutrition moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Oct 26, 2023
12 citations
Abuse/Neglect serious citation
Corrected
Corrected
Abuse/Neglect moderate citation
Corrected
Corrected
Abuse/Neglect moderate citation
Corrected
Corrected
Administration moderate citation
Corrected
Corrected
Nursing Services moderate citation
Corrected
Corrected
Nursing Services moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care critical citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Mar 29, 2022
9 citations
Abuse/Neglect moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Sep 19, 2019
5 citations
Pharmacy moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Top deficiency categories
Share of 41 citations
Quality of Life & Care
11 deficiencies (27%)
Abuse, Neglect & Exploitation
7 deficiencies (17%)
Resident Rights
5 deficiencies (12%)
Pharmacy Services
5 deficiencies (12%)
Resident Assessment & Care Planning
4 deficiencies (10%)
Infection Control
3 deficiencies (7%)
Administration
2 deficiencies (5%)
Nursing & Physician Services
2 deficiencies (5%)
Nutrition & Dietary
1 deficiency (2%)
Environmental
1 deficiency (2%)
How citations are counted
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
26 of 41 citations resulted from standard inspections; and 15 of 41 resulted from complaint investigations.
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Source
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Enforcement
Penalties and fines
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database · Data as of Aug 2026
3 penalties in the past 3 years
Latest: Oct 9, 2024 · $38,422 civil money penalty
Oct 9, 2024 · $38,422 civil money penalty
Oct 26, 2023 · $159,803 civil money penalty
Oct 26, 2023 · 27-day payment denial
Total fines
$198,225
↑ 376% · CT $42KThis facility: $198,225, 376% above the Connecticut average of $41,646. Average among the 108 Connecticut facilities with a penalty on record.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US avg $67KUS average: $67,417, among the 6,775 US facilities with a penalty on record.Rank #64 / 64Federal fines — State benchmarked This nursing home is ranked 64th out of 64 nursing homes we track in Connecticut for federal fines. Shows this facility's cumulative CMS federal fine dollars versus the Connecticut average among facilities with fines, and where it ranks among 64 facilities in the pool. Lower total dollars mean a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Number of fines
2
↑ 24% · CT 1.61This facility: 2, 24% above the Connecticut average of 1.61. Average among the 108 Connecticut facilities with a penalty on record.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US avg 1.96US average: 1.96, among the 6,775 US facilities with a penalty on record.
Payment denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
27 days
CT avg 0.12Connecticut average: 0.12. Average among the 108 Connecticut facilities with a penalty on record.US avg 0.36US average: 0.36, among the 6,775 US facilities with a penalty on record.
Penalty history · past 3 years
Oct 9, 2024
Civil money penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$38,422
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$38,422
Oct 26, 2023
Civil money penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$159,803
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$159,803
Oct 26, 2023
Payment denial
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
New admissions not paid
27 days
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
New admissions not paid
27 daysFine amount comparison
This facility
$198,225
Connecticut average
$41,646
US average
$67,417
Totals count every penalty on record; the history lists the past 3 years. Connecticut and US averages are among facilities with a penalty on record.
A civil money penalty is a fine for noncompliance, per day or per instance. A payment denial stops Medicare/Medicaid payments for new residents until issues are fixed.
Health Outcomes
Quality of care over time
How residents at this home fare on health outcomes and preventive care, compared with the Connecticut average.
CMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best.
4
/ 5
Above average
CMS star rating for the care of short-stay residents, mostly people recovering after a hospital stay for under 100 days. It is built from the short-stay quality measures below. 5 stars is the best.
3
/ 5
Average
Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.
5.1
Score · lower is better
↓ 47% · CT 9.6This facility: 5.1, 47% below the CT average of 9.6 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.
14.1
Score · lower is better
↓ 28% · CT 19.7This facility: 14.1, 28% below the CT average of 19.7 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.11 long-stay measures: 6 better, 2 worse, 3 near CT average
3 short-stay measures: 3 worse
Long-stay residents
People who live at the home · 11 measures
Daily care & independence
Needed more help with daily activities
Percent of long-stay residents whose need for help with daily activities has increased
8.7%
↓ 51% · CT 18.0This facility: 8.7, 51% below the CT average of 18.0 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose need for help with daily activities has increased
8.7%
↓ 51% · CT 18.0This facility: 8.7, 51% below the CT average of 18.0 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Walking ability worsened
Percent of long-stay residents whose ability to move independently worsened
8.2%
↓ 50% · CT 16.4This facility: 8.2, 50% below the CT average of 16.4 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose ability to move independently worsened
8.2%
↓ 50% · CT 16.4This facility: 8.2, 50% below the CT average of 16.4 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Bowel or bladder incontinence (low-risk residents)
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.5%
↑ 3% · CT 24.7This facility: 25.5, 3% above the CT average of 24.7 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.5%
↑ 3% · CT 24.7This facility: 25.5, 3% above the CT average of 24.7 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Safety & clinical stability
Urinary tract infection
Percent of long-stay residents with a urinary tract infection
1.4%
↓ 6% · CT 1.5This facility: 1.4, 6% below the CT average of 1.5 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents with a urinary tract infection
1.4%
↓ 6% · CT 1.5This facility: 1.4, 6% below the CT average of 1.5 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Falls with major injury
Percent of long-stay residents experiencing one or more falls with major injury
3.1%
↓ 10% · CT 3.5This facility: 3.1, 10% below the CT average of 3.5 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents experiencing one or more falls with major injury
3.1%
↓ 10% · CT 3.5This facility: 3.1, 10% below the CT average of 3.5 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Pressure ulcers (high-risk residents)
Percent of long-stay high risk residents with pressure ulcers
2.8%
↓ 31% · CT 4.0This facility: 2.8, 31% below the CT average of 4.0 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay high risk residents with pressure ulcers
2.8%
↓ 31% · CT 4.0This facility: 2.8, 31% below the CT average of 4.0 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Physical & mental health
Lost too much weight
Percent of long-stay residents who lose too much weight
2.7%
↓ 58% · CT 6.5This facility: 2.7, 58% below the CT average of 6.5 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who lose too much weight
2.7%
↓ 58% · CT 6.5This facility: 2.7, 58% below the CT average of 6.5 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Depressive symptoms
Percent of long-stay residents who have depressive symptoms
91.3%
↑ 309% · CT 22.3This facility: 91.3, 309% above the CT average of 22.3 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who have depressive symptoms
91.3%
↑ 309% · CT 22.3This facility: 91.3, 309% above the CT average of 22.3 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Antipsychotic use
Percent of long-stay residents who received an antipsychotic medication
17.8%
≈ 0% · CT 17.8This facility: 17.8, level with the CT average of 17.8 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who received an antipsychotic medication
17.8%
≈ 0% · CT 17.8This facility: 17.8, level with the CT average of 17.8 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
68.9%
↓ 22% · CT 88.6This facility: 68.9, 22% below the CT average of 88.6 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
68.9%
↓ 22% · CT 88.6This facility: 68.9, 22% below the CT average of 88.6 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.2%
↑ 1% · CT 93.5This facility: 94.2, 1% above the CT average of 93.5 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.2%
↑ 1% · CT 93.5This facility: 94.2, 1% above the CT average of 93.5 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Short-stay residents
Rehab and recovery after a hospital stay · 3 measures
Physical & mental health
New antipsychotic medication
Percent of short-stay residents who newly received an antipsychotic medication
1.8%
↑ 24% · CT 1.5This facility: 1.8, 24% above the CT average of 1.5 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents who newly received an antipsychotic medication
1.8%
↑ 24% · CT 1.5This facility: 1.8, 24% above the CT average of 1.5 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
50.6%
↓ 30% · CT 71.8This facility: 50.6, 30% below the CT average of 71.8 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
50.6%
↓ 30% · CT 71.8This facility: 50.6, 30% below the CT average of 71.8 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
62.8%
↓ 10% · CT 69.7This facility: 62.8, 10% below the CT average of 69.7 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
62.8%
↓ 10% · CT 69.7This facility: 62.8, 10% below the CT average of 69.7 (among CT facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
Money and staffing.
Cassena Care at Norwalk’s finances from its CMS cost report for the fiscal year ending September 2024, compared with 59 Connecticut nursing homes that filed a recent report. Includes all financial data for this property, which could include management/ownership changes.
FY Sep 2024
Is it financially stable?
Losing money on care, and more than last year
−3.2% operating margin
−2.1 pts vs prior year
An operating loss in 7 of the last 8 reported years. Other income ($0.0M) trims the net loss to −$0.6M. Watch for cost-cutting that reaches staffing.
Does it invest in staff?
Spends less on payroll than most Connecticut homes
48.6% payroll share of revenue
CT average 66.2%Rank #45 / 59Payroll % of net patient revenue — State benchmarked This nursing home is ranked 45th out of 59 nursing homes we track in Connecticut for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the Connecticut average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Payroll fell $0.7M while revenue rose $1.7M. A low share can mean leaner staffing; check hours per resident in the staffing section.
FY 2024 scorecard
Each row shows the FY 2024 figure, the change since the prior report, the trend, and how it compares with Connecticut homes.
Revenue & profit
Losing money on care
| Metric | FY 2024 | vs prior year | Trend 2017 → 2024Trend | CT median | Compared with CT homesRank in CT | In short |
|---|---|---|---|---|---|---|
| Net patient revenue What the home earns from resident care, after discounts and bad debt. | $19.3M | +$1.7M | Trend 20172024 | CT median $17.1M | Rank in CT Rank #22 / 59Net patient revenue — State benchmarked This nursing home is ranked 22nd out of 59 nursing homes we track in Connecticut for net patient revenue. Shows this facility's net patient revenue compared to the Connecticut average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 64% of homes | Above CT median Higher net patient revenue than 64% of CT homes that filed a recent report. Revenue mostly follows how big a home is. |
| Operating expenses Everything it costs to run the home: staff, supplies, rent, admin. | $20.0M | +$2.1M | Trend 20172024 | CT median — | Rank in CT Not ranked | Exceeds revenue Operating expenses are higher than net patient revenue, so resident care runs at a loss. |
| Net patient income Revenue minus operating expenses. Negative means care loses money. | −$0.6M | −$0.4M | Trend 20172024 | CT median — | Rank in CT Not ranked | Loss, widening Resident care lost money this year, more than in the prior report. |
| Operating margin Net patient income as a share of revenue. The clearest health signal. | −3.2% | −2.1 pts | Trend 20172024 | CT median — | Rank in CT Not ranked | Loss A negative margin means resident care costs more than it earns. |
| Other income Money not from resident care: investments, grants, services. | $0.0M | — | Trend — | CT median — | Rank in CT Not ranked | Offsets part of the loss Income from outside resident care covers part of the loss on care. |
| Net income The bottom line after other income. | −$0.6M | −$0.5M | Trend — | CT median — | Rank in CT Not ranked | Loss The bottom line is below zero even after other income. |
Staffing spend
Spends less of revenue on staff than most Connecticut homes
| Metric | FY 2024 | vs prior year | Trend 2017 → 2024Trend | CT median | Compared with CT homesRank in CT | In short |
|---|---|---|---|---|---|---|
| Payroll costs Salaries and wage-related benefits, not counting contract labor. | $9.4M | −$0.7M | Trend 20172024 | CT median $10.3M | Rank in CT Rank #35 / 59Payroll costs — State benchmarked This nursing home is ranked 35th out of 59 nursing homes we track in Connecticut for payroll costs. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Connecticut average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 41% of homes | Below CT median Higher payroll than 41% of CT homes. Payroll in dollars mostly follows how big a home is, so this compares size, not staffing levels. |
| Payroll share of revenue Payroll divided by revenue. Higher usually means more staff per resident. | 48.6% | −8.3 pts | Trend 20172024 | CT median 59.3% | Rank in CT Rank #45 / 59Payroll % of net patient revenue — State benchmarked This nursing home is ranked 45th out of 59 nursing homes we track in Connecticut for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the Connecticut average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Connecticut that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 24% of homes | 17.6 pts under CT average The CT average is 66.2% of revenue. Within 3 points of it reads as near the average. |
Charts, 2017–2024 2 charts · CT benchmark drawn as a dashed line
Revenue, expenses and income
What the home earned from resident care (net patient revenue), what it cost to run (operating expenses) and the difference between the two (net patient income), for each fiscal year it filed a CMS cost report.
USD, millions
Net patient revenue Operating expenses Net patient income
Where revenue goes
Both lines are a share of net patient revenue. Payroll share is what goes to salaries and wage-related benefits; operating margin is what is left after every operating cost (below 0%, resident care lost money). The dashed line is the Connecticut payroll average.
% of net patient revenue
Payroll share Operating margin CT payroll average
Year-by-year data, 2017–2024 every reported year · latest first, scroll sideways
| Metric | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|---|---|
| Net patient revenue | $15.4M | $14.5M | $16.4M | $17.8M | $14.0M | $15.8M | $17.7M | $19.3M |
| Operating expenses | $15.5M | $18.1M | $16.5M | $16.6M | $17.3M | $15.8M | $17.9M | $20.0M |
| Net patient income | −$0.1M | −$3.6M | −$0.0M | $1.2M | −$3.3M | −$0.0M | −$0.2M | −$0.6M |
| Operating margin | −0.7% | −25.0% | −0.1% | 6.9% | −23.5% | −0.1% | −1.1% | −3.2% |
| Net income | $0.0M | −$0.9M | $2.8M | $1.4M | −$1.3M | −$0.2M | −$0.1M | −$0.6M |
| Payroll costs | $8.5M | $9.1M | $8.5M | $9.1M | $8.6M | $9.4M | $10.1M | $9.4M |
| Payroll share of revenue | 55.0% | 63.1% | 51.6% | 51.1% | 61.6% | 59.5% | 56.9% | 48.6% |
| Beds | 150 | 150 | 150 | 150 | 150 | 150 | 150 | 150 |
| Gross revenue | $23.6M | $23.5M | $26.2M | $26.0M | $22.8M | $24.2M | $28.5M | $30.5M |
| Salaries | $6.1M | $6.3M | $6.2M | $6.8M | $6.4M | $6.9M | $7.3M | $6.9M |
| Wage-related costs | $2.4M | $2.8M | $2.3M | $2.3M | $2.2M | $2.5M | $2.8M | $2.5M |
| Contract labor | $2.0M | $2.2M | $2.2M | $1.8M | $1.5M | $1.1M | $1.9M | $3.0M |
| Other operating costs | $7.0M | $9.0M | $8.0M | $7.5M | $8.7M | $6.4M | $7.8M | $10.6M |
| Net patient revenue per day | $325 | $306 | $331 | $389 | $345 | $392 | $383 | $420 |
| Cost per day | $327 | $382 | $332 | $362 | $426 | $392 | $387 | $433 |
| Average length of stay | 174.2 days | 255.9 days | 197.8 days | 159.2 days | 198.4 days | 156.6 days | 130.6 days | 129.2 days |
Showing 2024–2022 · scroll sideways for 5 earlier years
Earlier and partial years are in the download. Download CSV
Who this home usually serves
Residents split by who pays for their care: Medicare, Medicaid, or private pay and other sources.
Over a year: CMS SNF Cost Report, FY2024
Snapshot: CMS Long-Term Care Facility Characteristics (quarterly), Jun 2026
Arriving
338 admissions · FY2024
Residents admitted during the year.
Medicare
120 · 36%
Medicaid
81 · 24%
Private pay & other
137 · 41%
Resident snapshot
135 residents · Jun 2026
Residents counted on the date of the latest CMS report, which updates quarterly.
Medicare
10 · 7%
Medicaid
121 · 90%
Private pay & other
4 · 3%
Leaving
357 discharges · FY2024
Residents discharged during the year.
Medicare
103 · 29%
Medicaid
136 · 38%
Private pay & other
118 · 33%
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Places of interest near Cassena Care at Norwalk
1.0 miles from city center
Estimated distance in miles from Norwalk's city center to Cassena Care at Norwalk's address, calculated via Google Maps.
— 7.94 miles to nearest hospital (Stamford Hospital)
Calculate Travel Distance to Cassena Care at Norwalk
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Compare Nursing Homes around Norwalk
Info below is compiled from CMS reports & the CT Dept. of Public Health (DPH), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. This is a proprietary Assisted Living Magazine grade. It is not a government rating. A dash means we have no inspection data for that facility.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Connecticut average is: 66.2% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Autumn Lake Healthcare at Norwalk | NH HOS MC PC RC SNF | Norwalk | 150
Facility
150
CT AVG
128
Rank
#20 / 68 | B- |
97.3%
Facility
97.3%
CT AVG
86.2%
Rank
#3 / 64 | +13% | 3.12
Facility
3.12
CT AVG
4.00
Rank
#55 / 63 | -50% | -22% | $12.8k
Facility
$12.8k
CT AVG
$41.4k
Rank
#43 / 64 | 41
Facility
41
CT AVG
36.6
Rank
#45 / 63 | 6.8
Facility
6.8
CT AVG
5.0
Rank
#55 / 63 | - | 146 | A+ |
13
Facility
13
CT AVG
38
Rank
#64 / 76 | Norwalk Operations LLC | $23.0MFiscal year ending 12/2024
Facility
$23.0MFiscal year ending 12/2024
CT AVG
$19.8M
Rank
#17 / 59 | $4.0MFiscal year ending 12/2024
Facility
$4.0MFiscal year ending 12/2024
CT AVG
$11.1M
Rank
#55 / 59 | 17.3%Fiscal year ending 12/2024
Facility
17.3%Fiscal year ending 12/2024
CT AVG
66.2%
Rank
#54 / 59 | 075387 | ||||
| Cassena Care at Norwalk | NH HOS MC PC RC SNF | Norwalk | 150
Facility
150
CT AVG
128
Rank
#20 / 68 | D- |
91.6%
Facility
91.6%
CT AVG
86.2%
Rank
#33 / 64 | +6% | 3.57
Facility
3.57
CT AVG
4.00
Rank
#38 / 63 | -9% | -11% | $198.2k
Facility
$198.2k
CT AVG
$41.4k
Rank
#64 / 64 | 41
Facility
41
CT AVG
36.6
Rank
#45 / 63 | 6.8
Facility
6.8
CT AVG
5.0
Rank
#55 / 63 | 3 | 137 | - |
76
Facility
76
CT AVG
38
Rank
#6 / 76 | Yong Lee | $19.3MFiscal year ending 09/2024
Facility
$19.3MFiscal year ending 09/2024
CT AVG
$19.8M
Rank
#22 / 59 | $9.4MFiscal year ending 09/2024
Facility
$9.4MFiscal year ending 09/2024
CT AVG
$11.1M
Rank
#35 / 59 | 48.6%Fiscal year ending 09/2024
Facility
48.6%Fiscal year ending 09/2024
CT AVG
66.2%
Rank
#45 / 59 | 075159 |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other CT nursing home we track that reports that metric, not just the 2 on this page. See how we rank facilities
Financial Assistance for
Nursing Home in Connecticut
Cassena Care at Norwalk is located in Norwalk, Connecticut.
Here are the financial assistance programs available to residents in Connecticut.
Frequently Asked Questions about Cassena Care at Norwalk
Is Cassena Care at Norwalk in a walkable area?
Cassena Care at Norwalk has a walk score of 76. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
What is the occupancy rate at Cassena Care at Norwalk?
Cassena Care at Norwalk's occupancy is 91.6%.
Are pets allowed at Cassena Care at Norwalk?
No, Cassena Care at Norwalk has a no-pet policy.
Does Cassena Care at Norwalk operate as a for-profit or non-profit?
Cassena Care at Norwalk is registered as a for-profit.
What is the overall rating for Cassena Care at Norwalk?
Cassena Care at Norwalk received a 2-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
How many beds does Cassena Care at Norwalk have?
Cassena Care at Norwalk has 150 beds.
Are there photos of Cassena Care at Norwalk?
Yes — there are 4 photos of Cassena Care at Norwalk in the photo gallery on this page.
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