Total staff
225
Employees
104
Contractors
121
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Cassena Care at Norwalk
Nursing Home & Assisted Living · Norwalk, CT
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Cassena Care at Norwalk
Nursing Home & Assisted Living · Norwalk, CT
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Cassena Care at Norwalk accepts Medicare, Medicaid, and private pay.
Cassena Care at Norwalk is a beautiful community in Connecticut that offers a comprehensive range of services, including short-term rehabilitation, long-term rehabilitation, and 24-hour skilled nursing home care. Here, residents are welcomed into a nurturing environment, where a highly skilled team and state-of-the-art facilities ensure their utmost comfort and well-being.
No matter the stage or age, Cassena Care at Norwalk is committed to providing the best possible care for seniors. With round-the-clock skilled nursing care and access to physician services, residents receive continuous medical attention tailored to their individual needs. The community also offers specialized services such as occupational, speech, and physical therapy, respiratory therapy, and postoperative care, ensuring that residents have access to the therapies they require. The community also offers IV therapy and a range of other services, ensuring that residents have access to the highest quality of care.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 28th out of 66 homes in Connecticut. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 28th out of 66 homes in Connecticut. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 47m per day
Rank #28 / 66Nurse hours — State benchmarkedThis home is ranked 28th out of 66 homes in Connecticut. Shows adjusted nurse hours per resident per day benchmarked to the Connecticut average, with a ranking across 66 Connecticut SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs Connecticut avg
-5%
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 15m per day |
Types of Care at Cassena Care at Norwalk
Assisted Living
Nursing Home
Capacity and availability
This home usually has availability
Occupancy lower than 85% suggests more openings may be available.
Occupancy rate
84.2%
Rank #44 / 71Occupancy rate — State benchmarkedThis home is ranked 44th out of 71 homes in Connecticut. Shows this facility's occupancy rate versus the Connecticut average, with its Statewide rank out of 71. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
131 days
Occupancy rate
84.2%
Rank #44 / 71Occupancy rate — State benchmarkedThis home is ranked 44th out of 71 homes in Connecticut. Shows this facility's occupancy rate versus the Connecticut average, with its Statewide rank out of 71. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
131 days
Walk Score: 76 / 100 Rank #6 / 72Walk Score — State benchmarkedThis home is ranked 6th out of 72 homes in Connecticut. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Connecticut SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Staffing Data
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Staff to resident ratio
1.81:1
0% compared with Connecticut average
Avg staff/day
74
Average shift
7.6 hours
0% compared with Connecticut average
Total staff hours (quarter)
51,754
Nursing staff breakdown
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse
Manages medical care and health needs.
RN Staff
22
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
LPN Staff
61
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
CNA Staff
108
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursThis role is partially covered by contractors.
Contractor staffing
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
19.6%
10,164 contractor hours this quarter
Certified Nursing Assistant: 44
Licensed Practical Nurse: 42
Registered Nurse: 15
Feeding Assistant: 3
Respiratory Therapy Technician: 3
Speech Language Pathologist: 2
Physical Therapy Assistant: 2
Qualified Social Worker: 2
Occupational Therapy Assistant: 2
Medical Director: 2
Physical Therapy Aide: 1
Physician Assistant: 1
Occupational Therapy Aide: 1
Other Physician: 1
Staff by category
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 64 | 44 | 108 | 29,093 | 92 | 100% | 7.7 |
| Licensed Practical Nurse | 19 | 42 | 61 | 10,015 | 92 | 100% | 7.3 |
| Registered Nurse | 7 | 15 | 22 | 4,522 | 92 | 100% | 8.4 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 1,836 | 65 | 71% | 7.3 |
| Mental Health Service Worker | 3 | 0 | 3 | 964 | 76 | 83% | 6.7 |
| Other Dietary Services Staff | 2 | 0 | 2 | 936 | 87 | 95% | 7.8 |
| Physical Therapy Assistant | 0 | 2 | 2 | 740 | 61 | 66% | 7.9 |
| Speech Language Pathologist | 0 | 2 | 2 | 588 | 71 | 77% | 8 |
| Occupational Therapy Aide | 0 | 1 | 1 | 488 | 65 | 71% | 7.5 |
| Administrator | 2 | 0 | 2 | 480 | 64 | 70% | 7.5 |
| Qualified Social Worker | 0 | 2 | 2 | 470 | 64 | 70% | 6.6 |
| Dietitian | 1 | 0 | 1 | 427 | 57 | 62% | 7.5 |
| Feeding Assistant | 0 | 3 | 3 | 362 | 62 | 67% | 5.2 |
| Physical Therapy Aide | 0 | 1 | 1 | 314 | 37 | 40% | 8.5 |
| Nurse Practitioner | 1 | 0 | 1 | 160 | 22 | 24% | 7.3 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 130 | 22 | 24% | 5.6 |
| Medical Director | 0 | 2 | 2 | 104 | 24 | 26% | 4.3 |
| Occupational Therapy Assistant | 0 | 2 | 2 | 63 | 30 | 33% | 1.8 |
| Other Physician | 0 | 1 | 1 | 32 | 8 | 9% | 4 |
| Physician Assistant | 0 | 1 | 1 | 32 | 4 | 4% | 8 |
108 Certified Nursing Assistant
% of Days
100%
61 Licensed Practical Nurse
% of Days
100%
22 Registered Nurse
% of Days
100%
5 Clinical Nurse Specialist
% of Days
71%
3 Mental Health Service Worker
% of Days
83%
2 Other Dietary Services Staff
% of Days
95%
2 Physical Therapy Assistant
% of Days
66%
2 Speech Language Pathologist
% of Days
77%
1 Occupational Therapy Aide
% of Days
71%
2 Administrator
% of Days
70%
2 Qualified Social Worker
% of Days
70%
1 Dietitian
% of Days
62%
3 Feeding Assistant
% of Days
67%
1 Physical Therapy Aide
% of Days
40%
1 Nurse Practitioner
% of Days
24%
3 Respiratory Therapy Technician
% of Days
24%
2 Medical Director
% of Days
26%
2 Occupational Therapy Assistant
% of Days
33%
1 Other Physician
% of Days
9%
1 Physician Assistant
% of Days
4%
Penalties and fines
Includes penalties issued in 2023-2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$198K Rank #68 / 68Federal fines — State benchmarkedThis home is ranked 68th out of 68 homes in Connecticut. Shows this facility's cumulative CMS federal fine dollars versus the Connecticut average among facilities with fines, and where it ranks among 68 skilled nursing facilities in the pool. Lower total dollars mean a better rank.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
354% higher than Connecticut averageConnecticut average: $44K
Number of fines
2
15% more fines than Connecticut averageConnecticut average: 1.7
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
654% more payment denials than Connecticut averageConnecticut average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$198K
Connecticut average
$44K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
3 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 9, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 9, 2024
$38K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 26, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 26, 2023
$160K
Payment Denial
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Oct 26, 2023
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Oct 26, 2023
27 days
Last updated: Jan 2026
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.3
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.3
40% better than Connecticut averageConnecticut average: 10.4
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
12.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
12.9
39% better than Connecticut averageConnecticut average: 21.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
8.5%
Percent of long-stay residents whose need for help with daily activities has increased
8.5%
55% better than Connecticut averageConnecticut average: 18.9%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
9.6%
Percent of long-stay residents whose ability to move independently worsened
9.6%
50% better than Connecticut averageConnecticut average: 19.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.5%
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.5%
18% better than Connecticut averageConnecticut average: 24.9%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.0%
Percent of long-stay residents experiencing one or more falls with major injury
3.0%
12% better than Connecticut averageConnecticut average: 3.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
6.7%
Percent of long-stay high risk residents with pressure ulcers
6.7%
46% worse than Connecticut averageConnecticut average: 4.6%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.7%
Percent of long-stay residents with a urinary tract infection
0.7%
56% better than Connecticut averageConnecticut average: 1.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
3.5%
Percent of long-stay residents who lose too much weight
3.5%
45% better than Connecticut averageConnecticut average: 6.3%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
84.2%
Percent of long-stay residents who have depressive symptoms
84.2%
456% worse than Connecticut averageConnecticut average: 15.2%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
15.9%
Percent of long-stay residents who received an antipsychotic medication
15.9%
7% better than Connecticut averageConnecticut average: 17.2%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
75.8%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
75.8%
13% worse than Connecticut averageConnecticut average: 87.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.2%
In line with Connecticut averageConnecticut average: 93.5%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
55.9%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
55.9%
20% worse than Connecticut averageConnecticut average: 70.1%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.9%
Percent of short-stay residents who newly received an antipsychotic medication
0.9%
41% better than Connecticut averageConnecticut average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
62.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
62.8%
10% worse than Connecticut averageConnecticut average: 69.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Breakdown by payment type
Medicare
36% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
32% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
32% of new residents, often for long-term daily care.
Typical stay
9 - 10 months
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
124
Medicare
22
17.7% of residents
Medicaid
95
76.6% of residents
Private pay or other
7
5.6% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for Cassena Care at Norwalk based on CMS SNF Cost Reports.
Occupancy Rate
84.2%
↑ 10.4pp vs 2022
Net Income
-$95.5K
↑ ~$133.6K vs 2022
Total Payroll
$12.0M
↑ ~$1.4M vs 2022
Profit Margin
-0.3%
↑ 0.6pp vs 2022
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$28.6M
Operating loss
-$95.5K
Privately-owned community
Operated by a business corporation.
Home revenue
$28.6M Rank #26 / 72Revenue — State benchmarkedThis home is ranked 26th out of 72 homes in Connecticut. Shows this facility's annual revenue compared to the Connecticut SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Operating loss
-$95.5K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #30 / 72Payroll — State benchmarkedThis home is ranked 30th out of 72 homes in Connecticut. Shows total annual staff payroll benchmarked to the Connecticut average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$12.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #30 / 72Payroll — State benchmarkedThis home is ranked 30th out of 72 homes in Connecticut. Shows total annual staff payroll benchmarked to the Connecticut average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$16.7M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$28.7M
What does this home offer?
Housing Options: Private Rooms / Semi-Private Rooms
Building Type: Two-story
Transportation Services
Fitness and Recreation
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Places of interest near Cassena Care at Norwalk
1.0 miles from city center
Estimated distance in miles from Norwalk's city center to Cassena Care at Norwalk's address, calculated via Google Maps.
— 7.94 miles to nearest hospital (Stamford Hospital)
Calculate Travel Distance to Cassena Care at Norwalk
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Financial Assistance for
Nursing Home in Connecticut
Cassena Care at Norwalk is located in Norwalk, Connecticut.
Here are the financial assistance programs available to residents in Connecticut.
Compare Nursing Home around Norwalk
The information below is reported by the Connecticut Department of Public Health, Facility Licensing and Investigations Section.
Filter by care type
| Autumn Lake Healthcare at Norwalk |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Norwalk (Midrocks Drive) | 150 | 88.9% | +6% | 3.31 | -51% | -17% | $12.8k | 28 | 5.6 | - | 140 | A+ | 13 | Norwalk Operations LLC | $23.2M | $13.4M | 57.6% | 75387 | ||||
| Cassena Care at Norwalk |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Norwalk | 150 | 84.2% | 0% | 3.78 | -11% | -5% | $198.2k | 42 | 7.0 | 3 | 124 | - | 76 | Yong Lee | $28.6M | $12.0M | 41.8% | 75159 |
Frequently Asked Questions about Cassena Care at Norwalk
Is Cassena Care at Norwalk in a walkable area?
Cassena Care at Norwalk has a walk score of 76. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
What is the occupancy rate at Cassena Care at Norwalk?
Cassena Care at Norwalk's occupancy is 84.2%.
What is the phone number of Cassena Care at Norwalk?
(203) 853-0010 will put you in contact with the team at Cassena Care at Norwalk.
Is Cassena Care at Norwalk Medicare or Medicaid certified?
Yes — Cassena Care at Norwalk is a CMS-certified provider of Medicare and Medicaid.
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