Cassena Care at Norwalk

Cassena Care at Norwalk is an Assisted Living Home in Connecticut

Cassena Care at Norwalk is an Assisted Living Home in Connecticut

Cassena Care at Norwalk

23 Prospect St, Norwalk, CT 06850 View Map

Cassena Care at Norwalk is an Assisted Living Home in Connecticut

Cassena Care at Norwalk is an Assisted Living Home in Connecticut

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Overview of Cassena Care at Norwalk

Cassena Care at Norwalk is a beautiful community in Connecticut that offers a comprehensive range of services, including short-term rehabilitation, long-term rehabilitation, and 24-hour skilled nursing home care. Here, residents are welcomed into a nurturing environment, where a highly skilled team and state-of-the-art facilities ensure their utmost comfort and well-being.

No matter the stage or age, Cassena Care at Norwalk is committed to providing the best possible care for seniors. With round-the-clock skilled nursing care and access to physician services, residents receive continuous medical attention tailored to their individual needs. The community also offers specialized services such as occupational, speech, and physical therapy, respiratory therapy, and postoperative care, ensuring that residents have access to the therapies they require. The community also offers IV therapy and a range of other services, ensuring that residents have access to the highest quality of care.

(203) 853‑0010

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 3.78/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
1/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
1/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
3/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
4/5

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 150

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Connecticut average
Occupancy rate 84.2%
Residents per day (avg) 124
Occupancy rate
84.2%
Residents per day (avg)
124

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

36% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

32% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

32% of new residents, often for long-term daily care.

Typical stay 9 - 10 months

Finances and operations

Proprietary home
Corporation
Home revenue
$28.6M
Operating loss
-$95.5K
Proprietary home Corporation
Home revenue
$28,611,345.00
Operating loss
$-95,544.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$7.3M
25.5% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$21.4M
Total costs $28.7M

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Private Rooms / Semi-Private Rooms

Building type icon
Building type icon

Building Type: Two-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Cassena Care at Norwalk

Assisted Living Nursing Home
Contact Cassena Care at Norwalk

Comparison Chart

The information below is reported by the Connecticut Department of Public Health, Facility Licensing and Investigations Section.
Compare Assisted Living around Norwalk
Cassena Care at Norwalk
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Norwalk
150
No
-
76
LEE, YONG
84.2%
$28,511,130.00
$7,291,512.00
25.6%
123.70
1/5
3.7777
1/5
3/5
4/5
2
Private Rooms / Semi-Private Rooms
Autumn Lake Healthcare at Norwalk
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Norwalk
150
No
A+
13
NORWALK OPERATIONS LLC
88.9%
$23,221,289.00
$2,949,066.00
12.7%
140.20
3/5
3.3060
3/5
3/5
4/5
1
Private Rooms / Semi-Private Rooms
Atria Senior Living Darien
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Darien
-
Yes
-
30
-
-
-
-
-
-
-
-
-
-
-
-
Private Rooms / Semi-Private Rooms
Brightview on New Canaan
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Norwalk
-
No
-
54
-
-
-
-
-
-
-
-
-
-
-
-
Private Rooms / Semi-Private Rooms
The Residence at Selleck‘s Woods
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Darien
-
No
-
49
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed

Places of interest near Cassena Care at Norwalk

Address 1.0 miles from city center

Address 23 Prospect St, Norwalk, CT 06850

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

187
Total Staff
113
Employees
74
Contractors
51,323
Total Hours (Quarter)
78
Avg Staff/Day
7.2
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse228.5 Yes
Licensed Practical Nurse267 Yes
Certified Nursing Assistant797.3 Yes
Staff by Category
Administration
2 staff
6.1hs shift avg
Nursing Staff
133 staff
7.3hs shift avg
Physicians & Practitioners
15 staff
6hs shift avg
Therapy Services
24 staff
7.4hs shift avg
Activities & Recreation
1 staff
10.3hs shift avg
Social Services
2 staff
6.8hs shift avg
Dietary Services
4 staff
8hs shift avg
Other Services
6 staff
6.2hs shift avg
Contractor Analysis
22.7%
of total hours from contractors
11,635 contractor hours this quarter
Certified Nursing Assistant: 24 Licensed Practical Nurse: 12 Speech Language Pathologist: 1 Physical Therapy Assistant: 2 Registered Nurse: 10 Diagnostic X-ray Services Staff: 3 Feeding Assistant: 6 Other Physician: 7 Qualified Social Worker: 2 Medical Director: 1 Physician Assistant: 2 Physical Therapy Aide: 1 Respiratory Therapy Technician: 3
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant55247925,65491100%7.3
Licensed Practical Nurse1412267,70691100%7
Registered Nurse1210225,91491100%8.5
Physical Therapist170174,2766167%7.3
Clinical Nurse Specialist5051,3636470%7.4
Other Dietary Services Staff3031,30191100%8.1
Physical Therapy Assistant0229126571%7.5
Mental Health Service Worker3038606673%7.1
Qualified Social Worker0224826976%6.8
Speech Language Pathologist0114545965%7.7
Administrator1014355864%7.5
Nurse Practitioner1013905257%7.5
Therapeutic Recreation Specialist1013313235%10.3
Physical Therapy Aide0113173842%8.3
Feeding Assistant0662564448%2.2
Other Physician0771894651%2.6
Dietitian1011431921%7.5
Respiratory Therapy Technician0331282325%5.3
Medical Director011782629%3
Diagnostic X-ray Services Staff033751314%2.4
Physician Assistant022612123%2.3

Health Inspection History

Source: CMS Health Citations (Sep 2019 – Mar 2025)

6
Inspections
42
Total Citations
1
Critical (J-L)
2
Serious (G-I)
7
Citations/Inspection
Mar 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
1
Moderate (D-F)
38
Serious (G-I)
2
Critical (J-L)
1
What do these levels mean?
Top Deficiency Categories
Quality of Life & Care
12
29% of total
Abuse, Neglect & Exploitation
7
17% of total
Pharmacy Services
5
12% of total
Resident Rights
4
10% of total
Infection Control
3
7% of total
Administration
2
5% of total
Citation Sources
Standard Inspections 26
Complaint Investigations 16
State Comparison (CT)
Citations
42
Connecticut average: 32
Critical Citations
1
Connecticut average: 0.3
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Mar 19, 2025 D Abuse/NeglectF0600 Corrected
Oct 09, 2024 G Abuse/NeglectF0600 Corrected
Oct 09, 2024 E Abuse/NeglectF0603 Corrected
Oct 09, 2024 C AdministrationF0838 Corrected
Oct 09, 2024 E EnvironmentalF0908 Corrected
Oct 09, 2024 E Infection ControlF0880 Corrected
Oct 09, 2024 E Infection ControlF0883 Corrected
Oct 09, 2024 E Infection ControlF0887 Corrected
Oct 09, 2024 E NutritionF0812 Corrected
Oct 09, 2024 D PharmacyF0755 Corrected
Oct 09, 2024 D PharmacyF0761 Corrected
Oct 09, 2024 D Quality of CareF0684 Corrected
Oct 09, 2024 D Care PlanningF0644 Corrected
Oct 09, 2024 E Care PlanningF0657 Corrected
Oct 26, 2023 H Abuse/NeglectF0600 Corrected
Oct 26, 2023 D Abuse/NeglectF0609 Corrected
Oct 26, 2023 D Abuse/NeglectF0610 Corrected
Oct 26, 2023 D AdministrationF0835 Corrected
Oct 26, 2023 D Nursing ServicesF0725 Corrected
Oct 26, 2023 D Nursing ServicesF0726 Corrected
Oct 26, 2023 D PharmacyF0761 Corrected
Oct 26, 2023 D Quality of CareF0677 Corrected
Oct 26, 2023 E Quality of CareF0684 Corrected
Oct 26, 2023 K Quality of CareF0689 Corrected
Oct 26, 2023 D Quality of CareF0695 Corrected
Oct 26, 2023 D Resident RightsF0580 Corrected
May 26, 2023 D Quality of CareF0684 Corrected
May 26, 2023 D Care PlanningF0842 Corrected
Mar 29, 2022 D Abuse/NeglectF0600 Corrected
Mar 29, 2022 D PharmacyF0761 Corrected
Mar 29, 2022 D Quality of CareF0677 Corrected
Mar 29, 2022 D Quality of CareF0684 Corrected
Mar 29, 2022 D Quality of CareF0692 Corrected
Mar 29, 2022 D Care PlanningF0656 Corrected
Mar 29, 2022 D Care PlanningF0657 Corrected
Mar 29, 2022 E Resident RightsF0559 Corrected
Mar 29, 2022 D Resident RightsF0585 Corrected
Sep 19, 2019 D PharmacyF0761 Corrected
Sep 19, 2019 D Quality of CareF0689 Corrected
Sep 19, 2019 D Quality of CareF0697 Corrected
Sep 19, 2019 D Quality of CareF0790 Corrected
Sep 19, 2019 D Resident RightsF0580 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit LLC
Resident Census by Payment Source
124 Total Residents
Medicare 22 (17.7%)
Medicaid 95 (76.6%)
Private Pay/Other 7 (5.6%)
Programs & Services
Residents' Group
Family Member Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
6.3 Score
40% better than avg Connecticut avg: 10.4

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
12.9 Score
39% better than avg Connecticut avg: 21.1

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
8.5%
Lost Too Much Weight
3.5%
Urinary Tract Infection
0.7%
Depressive Symptoms
84.2%
Falls with Major Injury
3.0%
Pneumococcal Vaccine
75.8%
Antipsychotic Use
15.9%
Walking Ability Worsened
9.6%
Influenza Vaccine
94.2%
High Risk Residents with Pressure Ulcers
6.7%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
20.5%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
55.9% 20% worse than avg Connecticut: 70.1%
Short-Stay Residents Who Received a New Antipsychotic Medication
0.9% 41% better than avg Connecticut: 1.5%
Influenza Vaccine
62.8% 10% worse than avg Connecticut: 69.8%

Penalties & Fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total Fines $198K Connecticut avg: $44K 354% worse than avg
Number of Fines 2 Connecticut avg: 1.7
Payment Denials 1 27 total days
Compared to Connecticut Average Facility: $198K | Connecticut Avg: $44K
Penalty History

Showing all 3 penalties (Oct 2023 - Oct 2024)

Oct 9, 2024 Civil Money Penalty
$38K
Oct 26, 2023 Civil Money Penalty
$160K
Oct 26, 2023 Payment Denial
27 days

Guides for Better Senior Living

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Claim What’s Yours: Financial Aid for Connecticut Seniors

Program
State Program Name
Eligibility
Benefits
Connecticut Home Care Program for Elders
CHCPE
  • General: Age 65+, Connecticut resident, at risk of nursing home placement.
  • Income Limits: State-funded: ~$1,600/month; Medicaid: ~$2,829/month (300% FBR).
  • Asset Limits: $1,600 (state), $2,000 (Medicaid, individual).
  • CT Specifics: Two tiers (state and Medicaid); waitlists possible.
  • Services: In-home care (4-6 hours/day), adult day care (~$70/day), meals, respite (up to 14 days/year).
Statewide Respite Care Program
CT Respite Care
  • General: Caregiver of senior with dementia, Connecticut resident.
  • Income Limits: ~$2,500/month (individual, varies).
  • Asset Limits: $40,000 (individual).
  • CT Specifics: Limited to dementia caregivers; capped funding.
  • Services: In-home respite (up to 30 days/year), adult day care (~$70/day).
Congregate Housing Services Program (CHSP)
Connecticut Congregate Housing Services Program
  • General: Age 62+, Connecticut resident, frail but not needing 24/7 care, resides in CHSP-eligible housing.
  • Income Limits (2025): ~$41,000/year (individual, adjusted annually).
  • Asset Limits: Not specified; focus is income-based.
  • CT Specifics: Limited to 14 state-subsidized sites; participants pay 10% of service costs.
  • Services: Personal care (3-5 hours/day), meals ($5-$7/meal), housekeeping, transportation (~5 trips/month).
Medicare Savings Program (MSP)
Connecticut Medicare Savings Program
  • General: Age 65+ or disabled, Connecticut resident, enrolled in Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (individual, QMB); ~$3,380/month (SLMB); ~$3,598/month (ALMB)—adjusted annually.
  • Asset Limits: None since 2023 policy change.
  • CT Specifics: Three tiers (Qualified Medicare Beneficiary, Specified Low-Income, Additional Low-Income); no asset test.
  • Services: Covers Medicare Part B premiums ($174.70/month), deductibles ($240/year), copays (~20% of services).
Senior Community Service Employment Program (SCSEP)
Connecticut SCSEP (federally funded, state-administered)
  • General: Age 55+, unemployed, low-income, Connecticut resident.
  • Income Limits (2025): ~$1,983/month (125% FPL, individual).
  • Asset Limits: Not specified; income-focused.
  • CT Specifics: Priority for veterans, rural residents; limited slots (~500/year).
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.

Claim What’s Yours Financial Aid for Connecticut Seniors

CHCPE

Connecticut Home Care Program for Elders

Requirements:
  • General:
    Age 65+, Connecticut resident, at risk of nursing home placement.
  • Income Limits:
    State-funded: ~$1,600/month; Medicaid: ~$2,829/month (300% FBR).
  • Asset Limits:
    $1,600 (state), $2,000 (Medicaid, individual).
  • CT Specifics:
    Two tiers (state and Medicaid); waitlists possible.
Benefits without Contact:
  • Services: In-home care (4-6 hours/day), adult day care (~$70/day), meals, respite (up to 14 days/year).
CT Respite Care

Statewide Respite Care Program

Requirements:
  • General:
    Caregiver of senior with dementia, Connecticut resident.
  • Income Limits:
    ~$2,500/month (individual, varies).
  • Asset Limits:
    $40,000 (individual).
  • CT Specifics:
    Limited to dementia caregivers; capped funding.
Benefits without Contact:
  • Services: In-home respite (up to 30 days/year), adult day care (~$70/day).
Connecticut Congregate Housing Services Program

Congregate Housing Services Program (CHSP)

Requirements:
  • General:
    Age 62+, Connecticut resident, frail but not needing 24/7 care, resides in CHSP-eligible housing.
  • Income Limits (2025):
    ~$41,000/year (individual, adjusted annually).
  • Asset Limits:
    Not specified; focus is income-based.
  • CT Specifics:
    Limited to 14 state-subsidized sites; participants pay 10% of service costs.
Benefits without Contact:
  • Services: Personal care (3-5 hours/day), meals ($5-$7/meal), housekeeping, transportation (~5 trips/month).
Connecticut Medicare Savings Program

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, Connecticut resident, enrolled in Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (individual, QMB); ~$3,380/month (SLMB); ~$3,598/month (ALMB)—adjusted annually.
  • Asset Limits:
    None since 2023 policy change.
  • CT Specifics:
    Three tiers (Qualified Medicare Beneficiary, Specified Low-Income, Additional Low-Income); no asset test.
Benefits without Contact:
  • Services: Covers Medicare Part B premiums ($174.70/month), deductibles ($240/year), copays (~20% of services).
Connecticut SCSEP (federally funded, state-administered)

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, Connecticut resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL, individual).
  • Asset Limits:
    Not specified; income-focused.
  • CT Specifics:
    Priority for veterans, rural residents; limited slots (~500/year).
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
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