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Hospice Home in Springfield

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Chicopee Rehabilitation and Nursing Center

Hospice Home in Springfield

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Chicopee Rehabilitation and Nursing Center

44 New Lombard Rd, Chicopee, MA 01020 View map
Overview of Chicopee Rehabilitation and Nursing Center

Located in Massachusetts, Chicopee Rehabilitation and Nursing Center has been a pillar of senior care for over 45 years. They provide a range of services, including short-term and long-term care, respite care, IV and antibiotic therapy, hospice care, and more, and they accept various insurances, such as Medicaid, Medicare, and others. Partnering with Mercy Medical Center and Baystate Medical Center, the Chicopee team is experienced in managing various diseases and decreasing symptoms to improve residents’ overall health and well-being.

The center’s clinical capabilities and a wide array of services empower seniors to live their best lives. Beyond medical treatments, they offer activities such as pet therapy and life enhancement to enrich residents’ experiences. Complementary Wi-Fi and satellite TV, as well as outdoor walking paths and garden areas, also help residents stay connected with the outside world.

(413) 592-7738

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
3/5
Massachusetts average: 2.9/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
3/5
Massachusetts average: 2.8/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
2/5
Massachusetts average: 3.0/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
2/5
Massachusetts average: 3.2/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
2h 58m per day

This home provides 24% less nursing time per resident than the Massachusetts average.

Massachusetts average: 3h 56m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 68

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Massachusetts average
Occupancy rate 91.6%
Residents per day (avg) 62
Occupancy rate
91.6%
Residents per day (avg)
62

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

84% of new residents, usually for short-term rehab.

Typical stay 20 days

Private pay

3% of new residents, often for short stays.

Typical stay 1 - 2 years

Medicaid

13% of new residents, often for long-term daily care.

Typical stay 2 years

Finances and operations

Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$11.8M
Profit
$666.0K
Privately-owned community Operated by a partnership between two or more business owners.
Home revenue
$11,765,377.00
Profit
$666,031.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.5M
30.1% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.6M
Total costs $11.1M

Types of Care at Chicopee Rehabilitation and Nursing Center

Skilled Nursing Hospice Care Respite Care
Contact Chicopee Rehabilitation and Nursing Center

Health Inspection History

Inspections
Total health inspections 4

Massachusetts average 4.5


Last Health inspection on Feb 2025

Total health citations 27

Massachusetts average 32.7

Citations per inspection
6.75

Massachusetts average 7.24


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

25 of 27 citations resulted from standard inspections; and 2 of 27 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Massachusetts average

Massachusetts average: 0.3


Serious Health citations More info 2
33% worse than Massachusetts average

Massachusetts average: 1.5

0 critical citations More info Massachusetts average: 0.3

2 serious citations More info Massachusetts average: 1.5

22 moderate citations More info Massachusetts average: 29.7

3 minor citations More info Massachusetts average: 1.3
Citations history (last 3 years)
Administration moderate citation Info Issues related to how the facility is managed, including policies, procedures, and compliance with regulations. Feb 18, 2025
Corrected

Environmental moderate citation Info Issues related to building safety, cleanliness, maintenance, and overall living conditions. Feb 18, 2025
Corrected

Infection Control moderate citation Info Issues related to preventing and controlling infections, including hygiene practices and safety protocols. Feb 18, 2025
Corrected

Pharmacy moderate citation Info Issues related to medication management, including how drugs are stored, administered, and monitored. Feb 18, 2025
Corrected

Compare Hospice Homes around Springfield The information below is reported by the Massachusetts Executive Office of Elder Affairs and Department of Public Health.

Filter by care type
Chicopee Rehabilitation and Nursing Center
HC

Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

Chicopee
68
No
23
-
-
-
No
Beacon Hospice Care, an Amedisys Company
HC

Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.

Springfield (Indian Orchard)
-
No
17
-
-
-
No
Hospice of Western & Central Massachusetts (Main Office)
HC

Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.

Feeding Hills (Feeding Hills)
-
No
54
-
19
A+
No
O‘Connell Care At Home
HC

Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.

HC

Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

Springfield (McKnight)
-
No
78
-
-
-
No
Overlook Hospice & VNA
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

HC

Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.

HC

Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

West Springfield
-
No
48
1 Bed / 2 Bed
-
-
No

Places of interest near Chicopee Rehabilitation and Nursing Center

Address 6.8 miles from city center — 3.65 miles to nearest hospital (Encompass Health Rehabilitation Hospital of Western Mass.)

Address 44 New Lombard Rd, Chicopee, MA 01020

Calculate Travel Distance to Chicopee Rehabilitation and Nursing Center

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 105
Employees 102
Contractors 3
Staff to resident ratio 1.62:1
5% worse than Massachusetts average

Massachusetts average ratio: 1.70:1

Avg staff/day 42
Average shift 7.1 hours
10% worse than Massachusetts average

Massachusetts average: 7.9 hours

Total staff hours (quarter) 27,251
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 8
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.4 hours

This role is partially covered by contractors.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 17
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.4 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 37
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.3 hours

No contractors work on this role.

Contractor staffing

Total hours from contractors

0.1%

18 contractor hours this quarter

Occupational Therapy Assistant: 2 Registered Nurse: 1
Staff by category
Certified Nursing Assistant3703711,36591100%7.3
Licensed Practical Nurse170174,84691100%8.4
Occupational Therapy Aide180184,37991100%6
Registered Nurse7181,4158897%8.4
Dietitian3031,0879099%7.5
Respiratory Therapy Technician4049147279%5.9
Physical Therapy Assistant4045287380%6.7
Clinical Nurse Specialist1014806066%8
Administrator1014736369%7.5
Mental Health Service Worker2024215156%7.5
Nurse Practitioner1014165257%8
RN Director of Nursing1014005055%8
Physical Therapy Aide2023276268%5.2
Speech Language Pathologist3031033640%2.9
Qualified Social Worker101893235%2.8
Occupational Therapy Assistant022101011%0.9
37 Certified Nursing Assistant
% of Days 100%
17 Licensed Practical Nurse
% of Days 100%
18 Occupational Therapy Aide
% of Days 100%
8 Registered Nurse
% of Days 97%
3 Dietitian
% of Days 99%
4 Respiratory Therapy Technician
% of Days 79%
4 Physical Therapy Assistant
% of Days 80%
1 Clinical Nurse Specialist
% of Days 66%
1 Administrator
% of Days 69%
2 Mental Health Service Worker
% of Days 56%
1 Nurse Practitioner
% of Days 57%
1 RN Director of Nursing
% of Days 55%
2 Physical Therapy Aide
% of Days 68%
3 Speech Language Pathologist
% of Days 40%
1 Qualified Social Worker
% of Days 35%
2 Occupational Therapy Assistant
% of Days 11%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
65 residents
Residents by payment source
Medicare
4 residents (6.2%)
Medicaid
45 residents (69.2%)
Private pay or other
16 residents (24.6%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 13.1
29% worse than Massachusetts average

Massachusetts average: 10.2

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 22.4
12% worse than Massachusetts average

Massachusetts average: 20.0

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 29.3%
57% worse than Massachusetts average

Massachusetts average: 18.7%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 20.1%
In line with Massachusetts average

Massachusetts average: 19.3%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 17.7%
20% better than Massachusetts average

Massachusetts average: 22.1%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 2.0%
44% better than Massachusetts average

Massachusetts average: 3.6%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 9.2%
98% worse than Massachusetts average

Massachusetts average: 4.7%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 2.1%
In line with Massachusetts average

Massachusetts average: 2.1%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 5.1%
In line with Massachusetts average

Massachusetts average: 5.2%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 21.0%
96% worse than Massachusetts average

Massachusetts average: 10.7%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 15.6%
23% better than Massachusetts average

Massachusetts average: 20.3%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 99.5%
8% better than Massachusetts average

Massachusetts average: 91.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
5% better than Massachusetts average

Massachusetts average: 94.8%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 95.7%
25% better than Massachusetts average

Massachusetts average: 76.7%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than Massachusetts average

Massachusetts average: 1.3%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 93.9%
21% better than Massachusetts average

Massachusetts average: 77.7%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $8K
89% lower than Massachusetts average

Massachusetts average: $72K

Number of fines 1
42% fewer fines than Massachusetts average

Massachusetts average: 1.7

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Massachusetts average

Massachusetts average: 0.1

Fines amount comparison
Fines amount comparison
This facility $8K
Massachusetts average $72K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Sep 28, 2023
$8K

Last updated: Jan 2026

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Financial Aid for Massachusetts Seniors

Get financial aid guidance

Home Care Program

MassHealth Home Care

Age 60+, Massachusetts resident, at risk of nursing home placement.

~$1,500/month (individual, varies by region).

$2,000 (individual, excludes home, car).

Coordinated through Aging Services Access Points (ASAPs); high demand in urban areas.

Frail Elder Waiver

Massachusetts Medicaid FE Waiver

Age 65+, Massachusetts resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Requires clinical eligibility determination.

Senior Care Options (SCO)

Massachusetts Senior Care Options

Age 65+, Massachusetts resident, eligible for MassHealth (Medicare optional), nursing home-level care need.

~$2,829/month (300% FBR, individual); QIT allowed.

$2,000 (individual), $3,000 (couple) (excludes home up to $713,000, car).

Not available in Dukes/Nantucket Counties; multiple SCO providers (e.g., CCA, Tufts).

Medicare Savings Program (MSP)

Massachusetts Medicare Savings Program (MassHealth Buy-In)

Age 65+ or disabled, Massachusetts resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

National Family Caregiver Support Program (NFCSP) Respite

Massachusetts NFCSP Respite Care

Caregivers of 60+ needing care or 55+ caregivers of others; Massachusetts resident; functional needs (2+ ADLs).

Prioritizes ~$24,980/year (individual); no strict cap.

Not assessed; need-based.

27 ASAPs; prioritizes low-income, rural caregivers.

Prescription Advantage

Massachusetts Prescription Advantage

Age 65+ or disabled, Massachusetts resident, enrolled in Medicare Part D (or ineligible for Medicare).

No strict limit; copays vary by income (~$24,980-$75,000/year individual).

Not assessed.

Supplements Medicare Part D; no enrollment fee for low-income.

Senior Community Service Employment Program (SCSEP)

Massachusetts SCSEP

Age 55+, unemployed, low-income, Massachusetts resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Massachusetts VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, Massachusetts resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand statewide.