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Nursing Home

Complete Care at Brackenville

Nursing Home

Complete Care at Brackenville

100 St Claire Dr, Hockessin, DE 19707 View map
Overview of Complete Care at Brackenville

Located in the charming town of Hockessin, Delaware, Complete Care at Brackenville is a nursing home community that takes great pride in fostering meaningful relationships with both residents and staff. With the mantra “Complete Care. Caring For You Completely!®,” they offer personalized rehabilitation and long-term care programs, connecting residents with the expertise of exceptional medical professionals to ensure each recovery journey is tailored to individual needs.
With a hands-on approach, they create a warm and loyal environment, making everyone feel like family. Their unwavering commitment revolves around one central goal: providing extraordinary care and compassion to improve the lives of those they serve. 

(302) 234-5420

Managed by Ronald Inglis Jr.

Administrator

Ronald Inglis Jr. serves as the Administrator at Complete Care at Brackenville. He leads the community with a focus on establishing strong relationships with residents, supported by a dedicated and long-tenured staff committed to excellence and thoughtful care beyond traditional standards.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
5/5
Delaware average: 3.3/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
4/5
Delaware average: 2.7/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
3/5
Delaware average: 4.0/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
5/5
Delaware average: 4.2/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
3h 32m per day

This home provides 25% less nursing time per resident than the Delaware average.

Delaware average: 4h 43m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 48m per day 1h 2m per day 41m per day
Nurse Aide Info Nurse aide hours per resident per day. 1h 59m per day 2h 28m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 3h 20m per day 4h 2m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 1m per day 9m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 28m per day 43m per day 29m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 104

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Delaware average
Occupancy rate 94.2%
Residents per day (avg) 97
Occupancy rate
94.2%
Residents per day (avg)
97

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

63% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

30% of new residents, often for short stays.

Typical stay 2 - 3 months

Medicaid

7% of new residents, often for long-term daily care.

Typical stay 2 years

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$16.4M
Profit
$1.1M
Privately-owned community Operated by a business corporation.
Home revenue
$16,389,469.00
Profit
$1,142,757.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.2M
25.6% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.0M
Total costs $15.2M
Bed community size
104-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
1 year in operation
A newer community that may feature more recent facilities and programs.
Walk Score
Walk Score: 6 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate
94%
In line with Delaware average
Occupied beds
98 / 104
Average residents 86 per day

License details

Facility type
Nursing Home
Status Active
Issuance January 6, 2025
Expiration May 31, 2026

Additional licensing details

License number: 1118
Awards: CMS Five Star Overall, CMS Five Star Quality, Great Place to Work 2025-2026, Striving for Ten, High 5

Ownership & operating entity

Complete Care at Brackenville is administrated by Ronald Inglis.

Safety & Compliance

Hoyer Lift

Staffing

Key information about the people who lead and staff this community.

Leadership

Director of Nursing: Rebecca Difilippo
Director of Nursing email: [email protected]

Care Services

Nursing Services
Rehabilitation Services
Respite Care
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab

All Levels of Care

Post-Acute Care
Skilled Nursing
Long-Term Care

Programs & Activities

Specific Programs
Post-Acute Care, Skilled Nursing, Long-Term Care, Rehabilitation Program, Primary Care, Cardiac Care, Neuro & Stroke Care, Pulmonary Care, Wound Care, Palliative Care, Bariatric Care, Psychology/Psychiatric Care

Types of Care at Complete Care at Brackenville

Assisted Living Memory Care Nursing Home
Contact Complete Care at Brackenville

Inspection History

In Delaware, the Department of Health and Social Services, Division of Health Care Quality is responsible for the oversight, unannounced inspection, and licensing of all long-term care settings.

10 visits/inspections

Latest inspection

Date:September 15, 2025
Type:Annual Inspection

121 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Inspection Report Summary for Complete Care at Brackenville

The most recent inspection on September 15, 2025, identified deficiencies related to medication administration and care planning for a resident refusing medications. Earlier inspections showed a pattern of issues involving medication management, nursing staffing shortages, resident rights, and care planning, with substantiated complaints including verbal abuse and failure to report and investigate abuse timely. Inspectors cited recurring problems with medication errors, insufficient staffing, and incomplete or inaccurate care plans. Complaint investigations were mostly substantiated, including a notable case of verbal abuse and several findings related to medication and care plan deficiencies. The facility’s inspection history shows ongoing challenges with medication administration and staffing, with no clear sustained improvement over time.

Health Inspection History

Inspections
Total health inspections 4

Delaware average 4.4


Last Health inspection on Sep 2025

Total health citations 40

Delaware average 38.9

Citations per inspection
10

Delaware average 8.72


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

20 of 40 citations resulted from standard inspections; 3 of 40 resulted from complaint investigations; and 17 of 40 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Delaware average

Delaware average: 0.9


Serious Health citations More info 2
67% worse than Delaware average

Delaware average: 1.2

0 critical citations More info Delaware average: 0.9

2 serious citations More info Delaware average: 1.2

38 moderate citations More info Delaware average: 35.7

0 minor citations More info Delaware average: 1
Citations history (last 3 years)
Pharmacy moderate citation Info Issues related to medication management, including how drugs are stored, administered, and monitored. Sep 15, 2025
Corrected

Care Planning moderate citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Sep 15, 2025
Corrected

Care Planning moderate citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Sep 15, 2025
Corrected

Nursing Services moderate citation Info Issues related to the availability and quality of nursing staff and the care they provide. Feb 14, 2025
Corrected

Compare Nursing Homes around Newark The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.

5 facilities compared · CMS & DE Dept. of Health data · Updated Mar 2026

Complete Care at Brackenville
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Hockessin
104
92.7%
+15%
3.53
-16%
-24%
1
40
2
97
-
6
-
$15,9M
$4,2M
26.4%
85042
Newark Manor Nursing Home
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Newark
67
-
-
4.59
-
-1%
0
0
0
61
-
44
-
-
-
-
08A020
Cadia Rehabilitation Pike Creek
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Wilmington
177
81.1%
+1%
3.02
-39%
-35%
4
53
6
145
-
49
-
$33,6M
$11,1M
33.2%
85054
Elkton Nursing and Rehabilitation Center
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Elkton
177
94.9%
+15%
3.19
-27%
-15%
3
153
3
169
B-
43
Elkton Health Holdco Llc
$30,3M
$6,7M
22.2%
215269
Excelcare at Newark LLC
-
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Newark
101
-
-
-
-
-
-
-
-
0
0
0
-
-
-
-
-
-
-
-

Places of interest near Complete Care at Brackenville

Address 7.8 miles from city center — 5.45 miles to nearest hospital (VA Medical Center- Wilmington)

Address 100 St Claire Dr, Hockessin, DE 19707

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 168
Employees 110
Contractors 58
Staff to resident ratio 1.70:1
6% better than Delaware average

Delaware average ratio: 1.61:1

Avg staff/day 55
Average shift 7.7 hours
0% compared with Delaware average

Delaware average: 7.6 hours

Total staff hours (quarter) 38,731
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 18
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.9 hours

This role is partially covered by contractors.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 32
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8 hours

This role is partially covered by contractors.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 79
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8 hours

This role is partially covered by contractors.

Contractor staffing

Total hours from contractors

12%

4,662 contractor hours this quarter

Certified Nursing Assistant: 23 Licensed Practical Nurse: 11 Respiratory Therapy Technician: 8 Registered Nurse: 7 Physical Therapy Aide: 4 Speech Language Pathologist: 3 Physical Therapy Assistant: 1 Qualified Social Worker: 1
Staff by category
Certified Nursing Assistant56237918,21191100%8
Licensed Practical Nurse2111328,38691100%8
Clinical Nurse Specialist9093,3738695%7.4
Registered Nurse117183,02691100%7.9
Other Dietary Services Staff3039988998%7.2
Speech Language Pathologist0339036673%7.6
Nurse Practitioner5056836369%7.9
Physical Therapy Aide0445416571%7.4
Qualified Social Worker0114916268%7.9
Administrator1014725965%8
Mental Health Service Worker1014565763%8
Nurse Aide in Training2024184651%7.8
Physical Therapy Assistant0113795358%7.1
Dental Services Staff1012445156%4.8
Respiratory Therapy Technician0881523842%3.9
79 Certified Nursing Assistant
% of Days 100%
32 Licensed Practical Nurse
% of Days 100%
9 Clinical Nurse Specialist
% of Days 95%
18 Registered Nurse
% of Days 100%
3 Other Dietary Services Staff
% of Days 98%
3 Speech Language Pathologist
% of Days 73%
5 Nurse Practitioner
% of Days 69%
4 Physical Therapy Aide
% of Days 71%
1 Qualified Social Worker
% of Days 68%
1 Administrator
% of Days 65%
1 Mental Health Service Worker
% of Days 63%
2 Nurse Aide in Training
% of Days 51%
1 Physical Therapy Assistant
% of Days 58%
1 Dental Services Staff
% of Days 56%
8 Respiratory Therapy Technician
% of Days 42%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
99 residents
Residents by payment source
Medicare
28 residents (28.3%)
Medicaid
52 residents (52.5%)
Private pay or other
19 residents (19.2%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Family Member Group

Family members meet regularly to discuss policies, care quality, and activities

Active Family Council

Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 10.7
12% worse than Delaware average

Delaware average: 9.6

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 19.5
In line with Delaware average

Delaware average: 19.0

Long-stay resident measures
Significantly above average Delaware avg: 4.6 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 11.2%
28% better than Delaware average

Delaware average: 15.4%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 23.3%
17% worse than Delaware average

Delaware average: 19.8%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 24.1%
9% worse than Delaware average

Delaware average: 22.1%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 5.0%
70% worse than Delaware average

Delaware average: 3.0%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 4.0%
10% better than Delaware average

Delaware average: 4.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.7%
68% better than Delaware average

Delaware average: 2.1%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 10.2%
77% worse than Delaware average

Delaware average: 5.8%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 19.7%
227% worse than Delaware average

Delaware average: 6.0%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 7.0%
36% better than Delaware average

Delaware average: 11.0%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 99.7%
5% better than Delaware average

Delaware average: 95.3%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
In line with Delaware average

Delaware average: 97.4%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.12
39% better than Delaware average

Delaware average: 1.83

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 0.63
54% better than Delaware average

Delaware average: 1.37

Short-stay resident measures
Significantly above average Delaware avg: 3.6 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 91.7%
12% better than Delaware average

Delaware average: 82.1%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.6%
38% better than Delaware average

Delaware average: 0.9%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 95.6%
15% better than Delaware average

Delaware average: 83.1%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 18.4%
14% better than Delaware average

Delaware average: 21.5%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 8.4%
25% better than Delaware average

Delaware average: 11.2%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Delaware average

Delaware average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 68.4%
27% better than Delaware average

Delaware average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 65.8%
30% better than Delaware average

Delaware average: 50.6%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $17K
83% lower than Delaware average

Delaware average: $98K

Number of fines 1
46% fewer fines than Delaware average

Delaware average: 1.9

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Delaware average

Delaware average: 0.2

Fines amount comparison
Fines amount comparison
This facility $17K
Delaware average $98K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Feb 2, 2024
$17K

Last updated: Jan 2026

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Financial Aid for Delaware Seniors

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Elderly and Disabled Waiver

Delaware Medicaid E&D Waiver

Age 65+ or disabled, Delaware resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Small state, faster processing in some areas.

Delaware Caregiver Support Program

DE Caregiver Support (NFCSP)

Caregiver of someone 60+, Delaware resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited slots; rural focus.

Program of All-Inclusive Care for the Elderly (PACE)

Delaware Medicaid PACE

Age 55+, Delaware resident, nursing home-level care need, safe with PACE support.

~$2,829/month (300% FBR).

$2,000 (individual), $3,000 (couple).

Limited to specific areas (e.g., New Castle County); few providers.

Medicare Savings Program (MSP)

Delaware Medicare Savings Program

Age 65+ or disabled, Delaware resident, enrolled in Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.

$9,430 (individual), $14,130 (couple).

Three tiers; broader limits than some states.

Senior Community Service Employment Program (SCSEP)

Delaware SCSEP (federally funded, state-administered)

Age 55+, unemployed, low-income, Delaware resident.

~$1,983/month (125% FPL, individual).

Not specified; income-focused.

Priority for veterans, rural residents; ~400 slots/year.

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