Complete Care at Brackenville

Complete Care at Brackenville is a Nursing Home in Delaware

Complete Care at Brackenville is a Nursing Home in Delaware

Complete Care at Brackenville

100 St Claire Dr, Hockessin, DE 19707 View Map

Complete Care at Brackenville is a Nursing Home in Delaware

Complete Care at Brackenville is a Nursing Home in Delaware

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Overview of Complete Care at Brackenville

Located in the charming town of Hockessin, Delaware, Complete Care at Brackenville is a nursing home community that takes great pride in fostering meaningful relationships with both residents and staff. With the mantra “Complete Care. Caring For You Completely!®,” they offer personalized rehabilitation and long-term care programs, connecting residents with the expertise of exceptional medical professionals to ensure each recovery journey is tailored to individual needs.
With a hands-on approach, they create a warm and loyal environment, making everyone feel like family. Their unwavering commitment revolves around one central goal: providing extraordinary care and compassion to improve the lives of those they serve. 

(302) 234-5420

Managed by Ronald Inglis Jr.

Administrator

Ronald Inglis Jr. serves as the Administrator at Complete Care at Brackenville. He leads the community with a focus on establishing strong relationships with residents, supported by a dedicated and long-tenured staff committed to excellence and thoughtful care beyond traditional standards.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 3.53/day Delaware avg: 4.66/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
5/5
Delaware avg: 3.3/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
4/5
Delaware avg: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
3/5
Delaware avg: 4.0/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5
Delaware avg: 4.0/5

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 104

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Delaware average
Occupancy rate 92.7%
Residents per day (avg) 97
Occupancy rate
92.7%
Residents per day (avg)
97

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

63% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

30% of new residents, often for short stays.

Typical stay 2 - 3 months

Medicaid

7% of new residents, often for long-term daily care.

Typical stay 2 years

Finances and operations

Proprietary home
Corporation
Home revenue
$16.4M
Profit
$1.1M
Proprietary home Corporation
Home revenue
$16,389,469.00
Profit
$1,142,757.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.2M
25.6% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.0M
Total costs $15.2M
Bed community size
104-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
1 year in operation
A newer community that may feature more recent facilities and programs.
Walk Score
Walk Score: 6 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy Rate
94%
Occupied Beds
98 of 104
Percentage of available beds currently in use by residents.
License Status
Active
Facility Type
Nursing Home
License Date
January 6, 2025
License Expiration
May 31, 2026

Additional licensing details

License number: 1118
Awards: CMS Five Star Overall, CMS Five Star Quality, Great Place to Work 2025-2026, Striving for Ten, High 5

Ownership & operating entity

Complete Care at Brackenville is administrated by Ronald Inglis.

Safety & Compliance

Hoyer Lift

Staffing

Key information about the people who lead and staff this community.

Leadership

Director of Nursing: Rebecca Difilippo
Director of Nursing email: [email protected]

Care Services

Nursing Services
Rehabilitation Services
Respite Care
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab

All Levels of Care

Post-Acute Care
Skilled Nursing
Long-Term Care

Amenities & Lifestyle

Programs & Activities

Specific Programs
Post-Acute Care, Skilled Nursing, Long-Term Care, Rehabilitation Program, Primary Care, Cardiac Care, Neuro & Stroke Care, Pulmonary Care, Wound Care, Palliative Care, Bariatric Care, Psychology/Psychiatric Care

Types of Care at Complete Care at Brackenville

Assisted Living Memory Care Nursing Home
Contact Complete Care at Brackenville

Inspection History

In Delaware, the Department of Health and Social Services, Division of Health Care Quality is responsible for the oversight, unannounced inspection, and licensing of all long-term care settings.

9 visits/inspections

3 visits/inspections triggered by complaints

2 other visits

Results

7 with issues

2 without issues

Latest inspection

Date:September 15, 2025
Type:Complaint Investigation

66 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Compare Nursing Homes around Newark

The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.
Complete Care at Brackenville
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Hockessin
104
No
-
6
-
92.7%
$15,945,781.00
$4,203,602.00
26.4%
97.10
5/5
3.5348
4/5
3/5
5/5
1
40
2
-16%
-24%
+15%
Newark Manor Nursing Home
SNF

Nursing Homes 24/7 care needed

Newark
67
No
-
44
-
-
-
-
-
60.80
2/5
4.5943
2/5
4/5
2/5
-
-
-
-
-1%
-
Cadia Rehabilitation Pike Creek
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Wilmington
177
No
-
49
-
81.1%
$33,586,222.00
$11,145,398.00
33.2%
144.60
2/5
3.0171
2/5
1/5
5/5
4
53
6
-39%
-35%
+1%
Elkton Nursing and Rehabilitation Center
SNF

Nursing Homes 24/7 care needed

Elkton
177
No
B-
43
ELKTON HEALTH HOLDCO LLC
94.9%
$30,328,135.00
$6,730,434.00
22.2%
168.80
1/5
3.1902
1/5
1/5
3/5
3
153
3
-27%
-15%
+15%
Excelcare at Newark LLC
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

DE 19713
101
No
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-

Places of interest near Complete Care at Brackenville

Address 7.8 miles from city center — 5.45 miles to nearest hospital (VA Medical Center- Wilmington)

Address 100 St Claire Dr, Hockessin, DE 19707

Calculate Travel Distance to Complete Care at Brackenville

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

168
Total Staff
110
Employees
58
Contractors
38,731
Total Hours (Quarter)
55
Avg Staff/Day
7.7
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse187.9 Yes
Licensed Practical Nurse328 Yes
Certified Nursing Assistant798 Yes
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
131 staff
7.9hs shift avg
Physicians & Practitioners
14 staff
7.4hs shift avg
Therapy Services
16 staff
7hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
1 staff
7.9hs shift avg
Dietary Services
3 staff
7.2hs shift avg
Other Services
2 staff
6.5hs shift avg
Contractor Analysis
12%
of total hours from contractors
4,662 contractor hours this quarter
Licensed Practical Nurse: 11 Registered Nurse: 7 Certified Nursing Assistant: 23 Speech Language Pathologist: 3 Physical Therapy Assistant: 1 Physical Therapy Aide: 4 Qualified Social Worker: 1 Respiratory Therapy Technician: 8
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant56237918,21191100%8
Licensed Practical Nurse2111328,38691100%8
Clinical Nurse Specialist9093,3738695%7.4
Registered Nurse117183,02691100%7.9
Other Dietary Services Staff3039988998%7.2
Speech Language Pathologist0339036673%7.6
Nurse Practitioner5056836369%7.9
Physical Therapy Aide0445416571%7.4
Qualified Social Worker0114916268%7.9
Administrator1014725965%8
Mental Health Service Worker1014565763%8
Nurse Aide in Training2024184651%7.8
Physical Therapy Assistant0113795358%7.1
Dental Services Staff1012445156%4.8
Respiratory Therapy Technician0881523842%3.9

Health Inspection History

Total Health inspections 4
9% below Delaware average
Delaware average: 4.4

Last Health inspection on Sep 2025

Total Health citations 40
Near Delaware average
Delaware average: 38.9

10 citations per inspection (avg)

Citations origin

Citations can result from standard inspections or complaint-based investigations.

Standard inspections 37 citations
Complaint investigations 20 citations
Breakdown of citations
Critical Health citations 0
100% below Delaware average
Delaware average: 0.9
Serious Health citations 2
67% above Delaware average
Delaware average: 1.2
Moderate Health citations 38

Minor Health citations 0
Citations history (last 3 years)
Pharmacy moderate citation Sep 15, 2025
Corrected

Care Planning moderate citation Sep 15, 2025
Corrected

Care Planning moderate citation Sep 15, 2025
Corrected

Nursing Services moderate citation Feb 14, 2025
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit LLC
Part of: Complete Care Management
Resident Census by Payment Source
99 Total Residents
Medicare 28 (28.3%)
Medicaid 52 (52.5%)
Private Pay/Other 19 (19.2%)
Programs & Services
Residents' Group
Family Member Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score 10.7
12% worse than Delaware average
Delaware average: 9.6
Functional decline score 19.5
Near Delaware average
Delaware average: 19.0
Long-Stay Resident Measures
Daily care & independence

Need for Help with Daily Activities Increased 11.2%
28% below Delaware average.

Walking Ability Worsened 23.3%
17% above Delaware average.

Low Risk Long-Stay Residents with Bowel/Bladder Incontinence 24.1%
9% above Delaware average.
Safety & clinical stability

Falls with Major Injury 5.0%
70% above Delaware average.

High Risk Residents with Pressure Ulcers 4.0%
10% below Delaware average.

Urinary Tract Infection 0.7%
68% below Delaware average.
Emotional & behavioral wellbeing

Depressive Symptoms 19.7%
227% above Delaware average.

Antipsychotic Use 7.0%
36% below Delaware average.
Preventive care

Pneumococcal Vaccine 99.7%
5% above Delaware average.

Influenza Vaccine 100.0%
3% above Delaware average.
Nutrition & physical health

Lost Too Much Weight 10.2%
77% above Delaware average.
Short-stay resident measures
Pneumococcal Vaccine 91.7%

12% better than Delaware average
Antipsychotic medication increase 0.6%

38% better than Delaware average
Influenza Vaccine 95.6%

15% better than Delaware average

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $17K
This home paid 83% less in fines than the state average.
Delaware average: $98K
Number of Fines 1
This home received 46% fewer fines than the state average.
Delaware average: 1.9
Payment Denials 0
This home had 100% fewer payment denials than the state average.
Delaware average: 0.2
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Feb 2, 2024
$17K

Last updated: Jan 2026

Guides for Better Senior Living

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Financial Aid for Delaware Seniors

Get financial aid guidance

Elderly and Disabled Waiver

Delaware Medicaid E&D Waiver

Age 65+ or disabled, Delaware resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Small state, faster processing in some areas.

Delaware Caregiver Support Program

DE Caregiver Support (NFCSP)

Caregiver of someone 60+, Delaware resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited slots; rural focus.

Program of All-Inclusive Care for the Elderly (PACE)

Delaware Medicaid PACE

Age 55+, Delaware resident, nursing home-level care need, safe with PACE support.

~$2,829/month (300% FBR).

$2,000 (individual), $3,000 (couple).

Limited to specific areas (e.g., New Castle County); few providers.

Medicare Savings Program (MSP)

Delaware Medicare Savings Program

Age 65+ or disabled, Delaware resident, enrolled in Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.

$9,430 (individual), $14,130 (couple).

Three tiers; broader limits than some states.

Senior Community Service Employment Program (SCSEP)

Delaware SCSEP (federally funded, state-administered)

Age 55+, unemployed, low-income, Delaware resident.

~$1,983/month (125% FPL, individual).

Not specified; income-focused.

Priority for veterans, rural residents; ~400 slots/year.

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