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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Located in the charming town of Hockessin, Delaware, Complete Care at Brackenville is a nursing home community that takes great pride in fostering meaningful relationships with both residents and staff. With the mantra “Complete Care. Caring For You Completely!®,” they offer personalized rehabilitation and long-term care programs, connecting residents with the expertise of exceptional medical professionals to ensure each recovery journey is tailored to individual needs.
With a hands-on approach, they create a warm and loyal environment, making everyone feel like family. Their unwavering commitment revolves around one central goal: providing extraordinary care and compassion to improve the lives of those they serve.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 37th out of 38 homes in Delaware for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 48m per day | ▼ 23% State avg: 1h 2m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 55m per day | ▼ 10% State avg: 1h 1m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 59m per day | ▼ 20% State avg: 2h 28m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 29m per day | ▼ 13% State avg: 4h 2m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 1m per day | ▼ 89% State avg: 9m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 28m per day | ▼ 35% State avg: 43m per day · National avg: 29m per day |
Higher than the Delaware average: 80.7%Complete Care at Brackenville is administrated by Ronald Inglis.
Key information about the people who lead and staff this community.
In Delaware, the Department of Health and Social Services, Division of Health Care Quality is responsible for the oversight, unannounced inspection, and licensing of all long-term care settings.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Delaware state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | DE Average | vs. DE Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 177 | 64 | This facility has 177% more total deficiencies than a typical Delaware nursing home (177 vs. DE avg 64).↑ 177% worse |
|
Deficiencies per year
Average deficiencies per year since 2021.
| 35.4 | 12.8 | This facility has 177% more deficiencies per year than a typical Delaware nursing home (35.4 vs. DE avg 12.8).↑ 177% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Delaware average 4.4
Last Health inspection on Sep 2025
Delaware average 38.9
Delaware average 8.72
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
20 of 40 citations resulted from standard inspections; 3 of 40 resulted from complaint investigations; and 17 of 40 came from combined inspections (standard and complaint).
100% better than Delaware averageDelaware average: 0.9
67% worse than Delaware averageDelaware average: 1.2
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
6% fewer staff per resident than Delaware average
0% compared with Delaware average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
17 total: 11 full-time employees and 6 contractors.
17
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursAssists with medical care and medications.
29 total: 24 full-time employees and 5 contractors.
29
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursHelps with daily care and mobility.
68 total: 67 full-time employees and 1 contractor.
68
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
3,399 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 67 | 1 | 68 | 18,821 | 92 | 100% | 7.6 |
| Licensed Practical Nurse | 24 | 5 | 29 | 8,832 | 92 | 100% | 8.4 |
| Registered Nurse | 11 | 6 | 17 | 3,171 | 92 | 100% | 7.8 |
| Clinical Nurse Specialist | 9 | 0 | 9 | 3,170 | 86 | 93% | 7.4 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,003 | 85 | 92% | 7.2 |
| Speech Language Pathologist | 0 | 4 | 4 | 945 | 67 | 73% | 7.6 |
| Physical Therapy Aide | 0 | 2 | 2 | 519 | 62 | 67% | 8.2 |
| Qualified Social Worker | 0 | 2 | 2 | 484 | 61 | 66% | 7.9 |
| Physical Therapy Assistant | 0 | 2 | 2 | 479 | 64 | 70% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 464 | 58 | 63% | 8 |
| Dental Services Staff | 3 | 0 | 3 | 446 | 60 | 65% | 5.8 |
| Administrator | 1 | 0 | 1 | 432 | 54 | 59% | 8 |
| Mental Health Service Worker | 2 | 0 | 2 | 279 | 33 | 36% | 8 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 166 | 40 | 43% | 4.2 |
| Dietitian | 4 | 0 | 4 | 76 | 4 | 4% | 7.6 |
| Other Social Services Staff | 1 | 0 | 1 | 36 | 3 | 3% | 11.9 |
| RN Director of Nursing | 1 | 0 | 1 | 4 | 1 | 1% | 4 |
Includes penalties issued in 2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
83% lower than Delaware averageDelaware average: $98K
46% fewer fines than Delaware averageDelaware average: 1.9
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Delaware averageDelaware average: 0.2
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Feb 2, 2024 · $17K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 2, 2024Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.7
12% worse than Delaware averageDelaware average: 9.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
19.5
In line with Delaware averageDelaware average: 19.0
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
11.2%
28% better than Delaware averageDelaware average: 15.4%
Percent of long-stay residents whose ability to move independently worsened
23.3%
17% worse than Delaware averageDelaware average: 19.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.1%
9% worse than Delaware averageDelaware average: 22.1%
Percent of long-stay residents experiencing one or more falls with major injury
5.0%
70% worse than Delaware averageDelaware average: 3.0%
Percent of long-stay high risk residents with pressure ulcers
4.0%
10% better than Delaware averageDelaware average: 4.4%
Percent of long-stay residents with a urinary tract infection
0.7%
68% better than Delaware averageDelaware average: 2.1%
Percent of long-stay residents who lose too much weight
10.2%
77% worse than Delaware averageDelaware average: 5.8%
Percent of long-stay residents who have depressive symptoms
19.7%
227% worse than Delaware averageDelaware average: 6.0%
Percent of long-stay residents who received an antipsychotic medication
7.0%
36% better than Delaware averageDelaware average: 11.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.7%
5% better than Delaware averageDelaware average: 95.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Delaware averageDelaware average: 97.4%
Number of hospitalizations per 1,000 long-stay resident days.
1.12
39% better than Delaware averageDelaware average: 1.83
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.63
54% better than Delaware averageDelaware average: 1.37
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.7%
12% better than Delaware averageDelaware average: 82.1%
Percent of short-stay residents who newly received an antipsychotic medication
0.6%
38% better than Delaware averageDelaware average: 0.9%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
95.6%
15% better than Delaware averageDelaware average: 83.1%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
18.4%
14% better than Delaware averageDelaware average: 21.5%
Percentage of short-stay residents who had an outpatient emergency department visit.
8.4%
25% better than Delaware averageDelaware average: 11.2%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Delaware averageDelaware average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
68.4%
27% better than Delaware averageDelaware average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
65.8%
30% better than Delaware averageDelaware average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
63% of new residents, usually for short-term rehab.
30% of new residents, often for short stays.
7% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
99Residents meet regularly to discuss policies, care quality, and activities
Family members meet regularly to discuss policies, care quality, and activities
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Complete Care at Brackenville based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #31 / 35Payroll — State benchmarkedThis home is ranked 31st out of 35 homes in Delaware for payroll. Shows total annual staff payroll benchmarked to the Delaware average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Most residents typically stay for a few weeks or months before returning home or moving on.
Ronald Inglis Jr. serves as the Administrator at Complete Care at Brackenville. He leads the community with a focus on establishing strong relationships with residents, supported by a dedicated and long-tenured staff committed to excellence and thoughtful care beyond traditional standards.
7.8 miles from city center
Estimated distance in miles from Hockessin's city center to Complete Care at Brackenville's address, calculated via Google Maps.
— 5.45 miles to nearest hospital (VA Medical Center- Wilmington)
Add your location
Complete Care at Brackenville is located in Hockessin, Delaware.
Here are the financial assistance programs available to residents in Delaware.
The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.
| Cokesbury Village |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Hockessin (Loveville) | 49
Facility
49
DE AVG
102
Rank
#63 / 73 | 57.1% | -29% | 4.72 | +79% | +1% | $0 | 11 | 3.7 | - | 3 | A+ |
12
Facility
12
DE AVG
40
Rank
#92 / 111 | - | $31.7M | $10.3M | 32.5% | 85017 | ||||
| Complete Care at Brackenville |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Hockessin (Saint Claire Drive) | 104
Facility
104
DE AVG
102
Rank
#33 / 73 | 94.2% | +17% | 3.53 | -10% | -24% | $16.8k | 40 | 10.0 | 2 | 97 | - |
6
Facility
6
DE AVG
40
Rank
#100 / 111 | - | $16.4M | $7.3M | 44.7% | 85042 | ||||
| Regal Heights Healthcare and Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Hockessin | 172
Facility
172
DE AVG
102
Rank
#6 / 73 | 91.9% | +14% | 4.21 | -27% | -10% | $139.8k | 67 | 16.8 | 4 | 158 | - |
1
Facility
1
DE AVG
40
Rank
#105 / 111 | Leah Gelley | $23.9M | $12.6M | 52.6% | 85006 |
Complete Care at Brackenville is in the Saint Claire Drive neighborhood of Hockessin.
Rebecca Difilippo is the Director of Nursing at Complete Care at Brackenville.
Complete Care at Brackenville has a walk score of 6. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to DE state health department records, Complete Care at Brackenville's license number is 1118.
According to DE state health department records, Complete Care at Brackenville's license expires on May 31, 2026.
Complete Care at Brackenville's occupancy is 94%.
Ronald Inglis is the administrator of Complete Care at Brackenville.
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