Complete Care at Brackenville

Nursing Home, Hospice Care, Palliative Care, Respite Care & Skilled Nursing · Hockessin, DE

CMS overall rating

100 St Claire Dr, Hockessin, DE 19707 View map

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Complete Care at Brackenville accepts Medicare, Medicaid, and private pay.

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Complete Care at Brackenville accepts Medicare, Medicaid, and private pay.

Overview of Complete Care at Brackenville

Located in the charming town of Hockessin, Delaware, Complete Care at Brackenville is a nursing home community that takes great pride in fostering meaningful relationships with both residents and staff. With the mantra “Complete Care. Caring For You Completely!®,” they offer personalized rehabilitation and long-term care programs, connecting residents with the expertise of exceptional medical professionals to ensure each recovery journey is tailored to individual needs.
With a hands-on approach, they create a warm and loyal environment, making everyone feel like family. Their unwavering commitment revolves around one central goal: providing extraordinary care and compassion to improve the lives of those they serve.

Facility Direct Line (302) 234-5420

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to Delaware state averages

Total nursing care / resident

3h 32m per day

This facility Delaware avg (4h 39m per day)

vs Delaware avg

-24%

6 of 6 metrics below state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	45m per day	▼ 27% State avg: 1h 2m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	59m per day	▼ 3% State avg: 1h 1m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 6m per day	▼ 15% State avg: 2h 28m per day · National avg: 2h 21m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 25m per day	▼ 15% State avg: 4h 2m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	1m per day	▼ 88% State avg: 9m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	23m per day	▼ 47% State avg: 43m per day · National avg: 29m per day

Capacity and availability

101 days

104-bed community

A larger shared setting that may offer more common spaces and organized community services.

1 year in operation

A newer community that may feature more recent facilities and programs.

Walk Score: 6 / 100

Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate

94%

Higher than the Delaware average: 80.7%

Occupied beds

98 / 104

Average occupied beds in Delaware homes 86 beds

CMS Five Star Overall

CMS Five Star Quality

Great Place to Work 2025-2026

Striving for Ten

High 5

Facility TypeNursing Home

IssuanceJanuary 6, 2025

License Number1118

Complete Care at Brackenville is administered by Ronald Inglis.

Hoyer Lift

Staffing

Key information about the people who lead and staff this community.

Director of NursingRebecca Difilippo

Director of Nursing Emailrdifilippo@ccbrackenville.com

Rehabilitation Services

Respite Care

Short-Term Rehab

24-Hour Staffing

Post-Acute Care

Pets not allowed

Since 2021 · 5 years of data 177 deficiencies

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Delaware state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Delaware state average

Overall vs. DE average

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	DE Average	vs. DE Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	177	64	This facility has 177% more total deficiencies than a typical Delaware nursing home (177 vs. DE avg 64).↑ 177% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The September 15, 2025 inspection found 4 deficiencies related to medication administration errors and failure to develop person-centered care plans for residents refusing medications.
The February 2, 2024 survey identified 30 deficiencies including substantiated verbal abuse, inadequate supervision causing resident injury, poor infection control, unsafe medication handling, and insufficient nursing staff.
An April 3, 2024 follow-up survey found the facility in substantial compliance with no deficiencies identified after prior corrective actions.

Show Inspection Reports

Inspections since 2022

Total health inspections 4

Delaware average 4.4

Last Health inspection on Sep 2025

Total health citations

Delaware average 38.9

Citations per inspection

Delaware average 8.72

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

20 of 40 citations resulted from standard inspections; 3 of 40 resulted from complaint investigations; and 17 of 40 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 4 years)

Critical health citations

100% better than Delaware average

Delaware average: 0.9

Serious health citations

67% worse than Delaware average

Delaware average: 1.2

0 critical citations Delaware average: 0.9

2 serious citations Delaware average: 1.2

38 moderate citations Delaware average: 35.7

0 minor citations Delaware average: 1

Citations history (last 4 years)

Pharmacy moderate citation Sep 15, 2025

Corrected

Care Planning moderate citation Sep 15, 2025

Corrected

Care Planning moderate citation Sep 15, 2025

Corrected

Nursing Services moderate citation Feb 14, 2025

Corrected

Total staff 151

Employees 127

Contractors 24

Staff to resident ratio 1.53 : 1

6% fewer staff per resident than Delaware average

Avg staff/day 56

Average shift 7.6 hours

0% compared with Delaware average

Total staff hours (quarter) 39,324

Nursing staff breakdown

7.8 hours

8.4 hours

7.6 hours

Contractor staffing

3,399 contractor hours this quarter

Registered Nurse: 6 Licensed Practical Nurse: 5 Speech Language Pathologist: 4 Physical Therapy Assistant: 2 Qualified Social Worker: 2 Physical Therapy Aide: 2 Respiratory Therapy Technician: 2 Certified Nursing Assistant: 1

Staff by category


Certified Nursing Assistant	67	1	68	18,821	92	100%	7.6
Licensed Practical Nurse	24	5	29	8,832	92	100%	8.4
Registered Nurse	11	6	17	3,171	92	100%	7.8
Clinical Nurse Specialist	9	0	9	3,170	86	93%	7.4
Other Dietary Services Staff	3	0	3	1,003	85	92%	7.2
Speech Language Pathologist	0	4	4	945	67	73%	7.6
Physical Therapy Aide	0	2	2	519	62	67%	8.2
Qualified Social Worker	0	2	2	484	61	66%	7.9
Physical Therapy Assistant	0	2	2	479	64	70%	7.5
Nurse Practitioner	1	0	1	464	58	63%	8
Dental Services Staff	3	0	3	446	60	65%	5.8
Administrator	1	0	1	432	54	59%	8
Mental Health Service Worker	2	0	2	279	33	36%	8
Respiratory Therapy Technician	0	2	2	166	40	43%	4.2
Dietitian	4	0	4	76	4	4%	7.6
Other Social Services Staff	1	0	1	36	3	3%	11.9
RN Director of Nursing	1	0	1	4	1	1%	4

68 Certified Nursing Assistant

% of Days 100%

29 Licensed Practical Nurse

% of Days 100%

17 Registered Nurse

% of Days 100%

9 Clinical Nurse Specialist

% of Days 93%

3 Other Dietary Services Staff

% of Days 92%

4 Speech Language Pathologist

% of Days 73%

2 Physical Therapy Aide

% of Days 67%

2 Qualified Social Worker

% of Days 66%

2 Physical Therapy Assistant

% of Days 70%

1 Nurse Practitioner

% of Days 63%

3 Dental Services Staff

% of Days 65%

1 Administrator

% of Days 59%

2 Mental Health Service Worker

% of Days 36%

2 Respiratory Therapy Technician

% of Days 43%

4 Dietitian

% of Days 4%

1 Other Social Services Staff

% of Days 3%

1 RN Director of Nursing

% of Days 1%

View All Staffing Data in Hockessin

Total fines amount $17K

83% lower than Delaware average

Delaware average: $98K

Number of fines 1

46% fewer fines than Delaware average

Delaware average: 1.9

Payment Denials 0

100% fewer payment denials than Delaware average

Delaware average: 0.2

Fines amount comparison

This facility $17K

Delaware average $98K

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

1 penalty in the past 3 years

Feb 2, 2024 · $17K

Civil Money Penalty Feb 2, 2024

$17K

Last updated: Jan 2026

High-risk clinical events score 10.7

12% worse than Delaware average

Delaware average: 9.6

Functional decline score 19.5

In line with Delaware average

Delaware average: 19.0

Long-stay resident measures

Significantly above average Delaware avg: 3.8

Need for Help with Daily Activities Increased 11.2%

28% better than Delaware average

Delaware average: 15.4%

Walking Ability Worsened 23.3%

17% worse than Delaware average

Delaware average: 19.8%

Low Risk Residents with Bowel/Bladder Incontinence 24.1%

9% worse than Delaware average

Delaware average: 22.1%

Falls with Major Injury 5.0%

70% worse than Delaware average

Delaware average: 3.0%

High Risk Residents with Pressure Ulcers 4.0%

10% better than Delaware average

Delaware average: 4.4%

Urinary Tract Infection 0.7%

68% better than Delaware average

Delaware average: 2.1%

Lost Too Much Weight 10.2%

77% worse than Delaware average

Delaware average: 5.8%

Depressive Symptoms 19.7%

227% worse than Delaware average

Delaware average: 6.0%

Antipsychotic Use 7.0%

36% better than Delaware average

Delaware average: 11.0%

Pneumococcal Vaccine 99.7%

5% better than Delaware average

Delaware average: 95.3%

Influenza Vaccine 100.0%

In line with Delaware average

Delaware average: 97.4%

Hospitalizations per 1,000 days 1.12

39% better than Delaware average

Delaware average: 1.83

ED visits per 1,000 days 0.63

54% better than Delaware average

Delaware average: 1.37

Short-stay resident measures

Significantly above average Delaware avg: 3.4

Pneumococcal Vaccine 91.7%

12% better than Delaware average

Delaware average: 82.1%

Antipsychotic medication increase 0.6%

38% better than Delaware average

Delaware average: 0.9%

Influenza Vaccine 95.6%

15% better than Delaware average

Delaware average: 83.1%

Re-hospitalized after SNF stay 18.4%

14% better than Delaware average

Delaware average: 21.5%

Emergency department visits 8.4%

25% better than Delaware average

Delaware average: 11.2%

Falls with major injury 0.0%

100% better than Delaware average

Delaware average: 0.8%

Ability to care for self at discharge 68.4%

27% better than Delaware average

Delaware average: 53.7%

Successful return to home or community 65.8%

30% better than Delaware average

Delaware average: 50.6%

Breakdown by payment type

Medicare

63% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

30% of new residents, often for short stays.

Typical stay 2 - 3 months

Medicaid

7% of new residents, often for long-term daily care.

Typical stay 2 years

Total residents 99

Medicare

28.3% of residents

Medicaid

52.5% of residents

Private pay or other

19.2% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Family Member Group

Family members meet regularly to discuss policies, care quality, and activities

Active Family Council

Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Complete Care at Brackenville from 2011–2024, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 06/2024.

Occupancy Rate 92.7% ↑ 0.3pp vs 2023

Net Patient Income $699.1K ↑ ~$273.0K vs 2023

Payroll Costs $4.7M ↑ ~$534.4K vs 2023

Operating Margin 4.7% ↑ 1.7pp vs 2023

Metric	2011	2012	2016	2017	2018	2019	2020	2023	2024
Occupancy %	36.7%	80.0%	92.0%	95.5%	95.5%	96.7%	91.5%	92.4%	92.7%
Beds	104	104	104	104	104	104	104	104	104
Net Income	-$2,030,600	-$586,373	-$370,736	$450,821	$1,319,137	-$804,399	-$1,805,651	$446,960	$1,142,757
Gross Revenue	$8,312,080	$9,888,759	$11,547,383	$12,624,786	$13,452,976	$14,312,150	$13,653,404	$15,129,069	$15,945,781
Operating Expenses	$9,694,373	$9,470,155	$10,954,828	$11,146,095	$10,787,164	$13,489,027	$14,478,903	$13,694,929	$14,215,762
Net Patient Income	-$2,126,703	-$628,755	-$395,507	$401,366	$1,239,306	-$856,533	-$2,422,794	$426,088	$699,069
Net Patient Revenue	$7,567,670	$8,841,400	$10,559,321	$11,547,461	$12,026,470	$12,632,494	$12,056,109	$14,121,017	$14,914,831
Payroll Costs	$5,496,572	$5,661,068	$5,469,272	$5,611,066	$5,216,629	$4,482,725	$4,402,613	$4,169,912	$4,704,323
Operating Margin %	-28.1%	-7.1%	-3.8%	3.5%	10.3%	-6.8%	-20.1%	3.0%	4.7%
Medicare %	28.0%	15.7%	10.9%	10.6%	10.8%	13.4%	11.0%	20.9%	21.4%
Medicaid %	0.0%	60.7%	69.4%	68.1%	61.9%	58.5%	62.0%	52.3%	54.1%
Private %	72.0%	23.6%	19.6%	21.3%	27.4%	28.0%	27.0%	26.7%	24.5%
Net Patient Revenue/Day	$543	$291	$302	$319	$332	$344	$346	$403	$423
Cost/Day	$695	$311	$313	$308	$298	$367	$416	$390	$403
Avg Length of Stay	90.5 days	135.3 days	198.9 days	185.9 days	151.1 days	135.0 days	131.4 days	102.0 days	100.9 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 06/2024.

Net patient revenue

$14.9M

Net patient income

$699.1K

For-profit Operated by a single business entity.

Net patient revenue

$14.9M

Net patient income

$699.1K

Other income

$443.7K

Payroll costs

$4.7M 31.5% of net patient revenue

Other operating costs

$9.5M

Total costs

$14.2M

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (63% of admissions), and a typical Medicare stay runs around 1 - 2 months.

Coverage residents most often arrive under.

Medicare 63%

Private pay 30%

Medicaid 7%

Coverage residents most often leave under.

Medicare 58%

Private pay 30%

Medicaid 12%

Managed by Ronald Inglis Jr.

Administrator

ringlis@ccbrackenville.com

1.4 miles from city center Estimated distance in miles from Hockessin's city center to Complete Care at Brackenville's address, calculated via Google Maps. — 5.45 miles to nearest hospital (VA Medical Center- Wilmington)

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Info below is compiled from CMS reports & the DE Dept. of Health & Social Services (DHSS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.


Cokesbury Village	NH AL IL MC SNF	Hockessin (Loveville)	49 Facility 49 DE AVG 101 Rank #61 / 71	-	-	4.72 Facility 4.72 DE AVG 4.66 Rank #7 / 38	+79%	+1%	$0 Facility $0 DE AVG $96.1k Rank #1 / 39	11 Facility 11 DE AVG 38.9 Rank #4 / 37	3.7 Facility 3.7 DE AVG 8.7 Rank #4 / 37	-	3	A+	12 Facility 12 DE AVG 40 Rank #90 / 108	-	$24.6MFiscal year ending 12/2023 Facility $24.6MFiscal year ending 12/2023 DE AVG $19.5M Rank #6 / 35	$10.0MFiscal year ending 12/2023 Facility $10.0MFiscal year ending 12/2023 DE AVG $6.3M Rank #7 / 35	40.5%Fiscal year ending 12/2023 Facility 40.5%Fiscal year ending 12/2023 DE AVG 35.2% Rank #32 / 35	85017
Complete Care at Brackenville	NH HOS PC RC SNF	Hockessin (Saint Claire Drive)	104 Facility 104 DE AVG 101 Rank #32 / 71	94.2% Facility 94.2% DE AVG 81.6 Rank #4 / 34	+16%	3.53 Facility 3.53 DE AVG 4.66 Rank #37 / 38	-10%	-24%	$16.8k Facility $16.8k DE AVG $96.1k Rank #15 / 39	40 Facility 40 DE AVG 38.9 Rank #21 / 37	10.0 Facility 10.0 DE AVG 8.7 Rank #23 / 37	2	98	-	6 Facility 6 DE AVG 40 Rank #97 / 108	-	$14.9MFiscal year ending 06/2024 Facility $14.9MFiscal year ending 06/2024 DE AVG $19.5M Rank #26 / 35	$4.7MFiscal year ending 06/2024 Facility $4.7MFiscal year ending 06/2024 DE AVG $6.3M Rank #32 / 35	31.5%Fiscal year ending 06/2024 Facility 31.5%Fiscal year ending 06/2024 DE AVG 35.2% Rank #21 / 35	85042
Regal Heights Healthcare and Rehabilitation Center	NH MC RC SNF	Hockessin	172 Facility 172 DE AVG 101 Rank #5 / 71	91.9% Facility 91.9% DE AVG 81.6 Rank #8 / 34	+13%	4.21 Facility 4.21 DE AVG 4.66 Rank #21 / 38	-27%	-10%	$140.3k Facility $140.3k DE AVG $96.1k Rank #34 / 39	67 Facility 67 DE AVG 38.9 Rank #31 / 37	16.8 Facility 16.8 DE AVG 8.7 Rank #34 / 37	4	158	-	1 Facility 1 DE AVG 40 Rank #102 / 108	Leah Gelley	$20.7MFiscal year ending 12/2023 Facility $20.7MFiscal year ending 12/2023 DE AVG $19.5M Rank #10 / 35	$9.9MFiscal year ending 12/2023 Facility $9.9MFiscal year ending 12/2023 DE AVG $6.3M Rank #2 / 35	47.7%Fiscal year ending 12/2023 Facility 47.7%Fiscal year ending 12/2023 DE AVG 35.2% Rank #9 / 35	85006

Nursing Home Explorer

Elderly and Disabled Waiver

Delaware Medicaid E&D Waiver

Age 65+ or disabled

General Delaware resident, Medicaid- eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Small state, faster processing in some areas.

Benefits

Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care (~$60/day) Home modifications

Delaware Caregiver Support Program

DE Caregiver Support (NFCSP)

Age Caregiver of someone 60+

General Delaware resident.

Income Limits No strict limit; prioritizes low-income.

Asset Limits Not applicable.

Limited slots; rural focus.

Benefits

In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

Delaware Medicaid PACE

Age 55+

General Delaware resident, nursing home-level care need, safe with PACE support.

Income Limits (2025) ~$2,829/month 300% FBR

Asset Limits $2,000 (individual), $3,000 (couple).

Limited to specific areas (e.g., New Castle County); few providers.

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

Medicare Savings Program (MSP)

Delaware Medicare Savings Program

Age 65+ or disabled

General Delaware resident, enrolled in Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; broader limits than some states.

Benefits

Covers Medicare Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20% of services)

What neighborhood is Complete Care at Brackenville in?

Complete Care at Brackenville is in the Saint Claire Drive neighborhood of Hockessin.

Who is the Director of Nursing at Complete Care at Brackenville?

Rebecca Difilippo is the Director of Nursing at Complete Care at Brackenville.

Is Complete Care at Brackenville in a walkable area?

Complete Care at Brackenville has a walk score of 6. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Complete Care at Brackenville?

According to DE state health department records, Complete Care at Brackenville's license number is 1118.

What is the occupancy rate at Complete Care at Brackenville?

Complete Care at Brackenville's occupancy is 94%.

How long has Complete Care at Brackenville been in business?

Complete Care at Brackenville has been operating for approximately 1 year, based on available licensing and registration records.

Are pets allowed at Complete Care at Brackenville?

No, Complete Care at Brackenville has a no-pet policy.

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Complete Care at Brackenville

Overview of Complete Care at Brackenville

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

Awards

License Details

Ownership & Operating Entity

Safety & Compliance

Staffing

Leadership

Therapy & Rehabilitation

Staffing & Medical

Additional Services

Additional Policies & Features

Amenities & Lifestyle

Contact Complete Care at Brackenville

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Delaware state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2022

Breakdown of citation severity (last 4 years)

Citations history (last 4 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

68 Certified Nursing Assistant

29 Licensed Practical Nurse

17 Registered Nurse

9 Clinical Nurse Specialist

3 Other Dietary Services Staff

4 Speech Language Pathologist

2 Physical Therapy Aide

2 Qualified Social Worker

2 Physical Therapy Assistant

1 Nurse Practitioner

3 Dental Services Staff

1 Administrator

2 Mental Health Service Worker

2 Respiratory Therapy Technician

4 Dietitian

1 Other Social Services Staff

1 RN Director of Nursing

Penalties and fines

Fines amount comparison

Fines amount comparison

Penalty History

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Family Member Group

Active Family Council

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mostly short-term rehab stays

Admissions

Discharges

Managed by Ronald Inglis Jr.

Places of interest near Complete Care at Brackenville

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Financial Assistance for
Nursing Home in Delaware