Occupancy rate
91%
In line with Delaware averageMix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
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Nursing Home in Wilmington
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Complete Care at Hillside LLC
Nursing Home in Wilmington
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Complete Care at Hillside LLC
Complete Care at Hillside offers post-acute rehabilitation programs and long-term care services in Wilmington, DE. The facility provides a range of specialized care including skilled nursing, orthopedic care, cardiac care, and palliative care. Their focus is on delivering compassionate and comfortable care to support patients' recovery and quality of life.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
106
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
90.6%
Residents per day (avg)
96
Occupancy rate
90.6%
Residents per day (avg)
96
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
29% of new residents, usually for short-term rehab.
Typical stay
30 days
Private pay
59% of new residents, often for short stays.
Typical stay
25 days
Medicaid
12% of new residents, often for long-term daily care.
Typical stay
2 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$13.8M
Operating loss
-$9.6K
Privately-owned community
Operated by a business corporation.
Home revenue
$13.8M
Operating loss
-$9.6K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$9.7M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$13.8M
106-bed community
A larger shared setting that may offer more common spaces and organized community services.
About this community
Occupancy
In line with Delaware averageOccupied beds
96 / 106
Average residents
86 per day
Facility TypeNursing Home
StatusActive
IssuanceJune 1, 2025
License Number1070
CMS Certification Number085013
Complete Care at Hillside LLC is administrated by Ruth Graziano.
Staffing
Key information about the people who lead and staff this community.
Director of NursingDebra Baich- Pietlock
Rehabilitation Services
Respite Care
Short-Term Rehab
Skilled Nursing
24-Hour Staffing
Post-Acute Care
Email
[email protected]
Specific ProgramsServices, What to Expect, Careers, Contact
Inspection History
In Delaware, the Department of Health and Social Services, Division of Health Care Quality is responsible for the oversight, unannounced inspection, and licensing of all long-term care settings.
5 visits/inspections
Show Inspection Reports
Latest inspection
Date
February 6, 2025
Routine65 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Delaware average: 64 deficiencies
Inspection Report Summary for Complete Care at Hillside LLC
The most recent inspection on February 6, 2025, identified multiple deficiencies across several areas including medication self-administration, call light accessibility, abuse investigation, care planning, staffing, pressure ulcer prevention, respiratory care, psychotropic drug use, infection control, immunizations, and resident call system functionality. Earlier inspections also noted deficiencies related to care planning, infection control, respiratory care, staffing, food safety, and abuse reporting, with substantiated complaints regarding abuse investigations and infection control. The main themes of deficiencies have consistently involved resident care planning, infection prevention, medication management, and staff qualifications. Complaint investigations were substantiated in several surveys, particularly concerning abuse investigations and infection control practices. The inspection history shows ongoing challenges with compliance in multiple care and safety areas, with no clear improvement trend over time.
Health Inspection History
Inspections
Total health inspections
4
Delaware average 4.4
Last Health inspection on Feb 2025
Total health citations
31
Delaware average 38.9
Citations per inspection
7.75
Delaware average 8.72
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
26 of 31 citations resulted from standard inspections; 3 of 31 resulted from complaint investigations; and 2 of 31 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Delaware averageDelaware average: 0.9
Serious Health citations
0
0
100% better than Delaware averageDelaware average: 1.2
0 critical citations
0 serious citations
29 moderate citations
2 minor citations
Citations history (last 3 years)
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Feb 06, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Feb 06, 2025
Corrected
Environmental moderate citation
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Feb 06, 2025
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Feb 06, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Feb 06, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Feb 06, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Feb 06, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Feb 06, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Wilmington The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.
Filter by care type
Complete Care at Hillside LLC
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Wilmington
106
88.5%
+10%
3.71
-20%
0
31
7.8
0
96
-
Pc De Opcos Llc
$13.2M
$4.1M
31.2%
85013
-
Cardia Healthcare Silverside
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Wilmington
128
88.2%
+9%
4.55
-2%
1
22
5.5
1
98
29
-
$25.5M
$7.2M
28.1%
85056
Studio / 1 Bed / 2 Bed
Gilpin Hall Nursing Home
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Wilmington
114
81.8%
+1%
5.56
+19%
0
27
6.8
0
93
-
Clark, Stephen
$18.0M
$5.2M
29.1%
85047
-
Kentmere Rehabilitation and Healthcare Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Wilmington
104
88.3%
+9%
4.28
-8%
0
40
13.3
1
94
-
Kentmere Rehabilitation And Healthcare Center Inc
$15.9M
$6.2M
39%
85001
-
Coral Springs Rehabilitation and Healthcare Center
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Wilmington
169
90.2%
+12%
3.73
-20%
3
59
19.7
4
150
25
Coral Springs Llc
$46.9M
$7.2M
15.4%
85004
-
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2.3 miles from city center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
152
Employees
91
Contractors
61
Staff to resident ratio
1.58:1
0% compared with Delaware averageDelaware average ratio: 1.61:1
Avg staff/day
54
Average shift
7.7 hours
0% compared with Delaware averageDelaware average: 7.6 hours
Total staff hours (quarter)
38,058
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
18
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
30
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
70
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
23.6%
8,967 contractor hours this quarter
Certified Nursing Assistant: 19
Licensed Practical Nurse: 17
Registered Nurse: 8
Physical Therapy Aide: 5
Speech Language Pathologist: 4
Qualified Social Worker: 3
Physical Therapy Assistant: 3
Respiratory Therapy Technician: 2
Staff by category
| Certified Nursing Assistant | 51 | 19 | 70 | 19,701 | 91 | 100% | 7.7 |
| Licensed Practical Nurse | 13 | 17 | 30 | 7,718 | 91 | 100% | 8.1 |
| Registered Nurse | 10 | 8 | 18 | 4,153 | 91 | 100% | 8.5 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 1,575 | 64 | 70% | 7.9 |
| Nurse Practitioner | 5 | 0 | 5 | 895 | 64 | 70% | 7.9 |
| Mental Health Service Worker | 2 | 0 | 2 | 776 | 64 | 70% | 8 |
| Physical Therapy Aide | 0 | 5 | 5 | 545 | 65 | 71% | 7.8 |
| Administrator | 1 | 0 | 1 | 480 | 60 | 66% | 8 |
| Other Dietary Services Staff | 1 | 0 | 1 | 467 | 59 | 65% | 7.9 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 461 | 58 | 64% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 461 | 59 | 65% | 7.8 |
| Speech Language Pathologist | 0 | 4 | 4 | 250 | 56 | 62% | 4 |
| Physical Therapy Assistant | 0 | 3 | 3 | 211 | 31 | 34% | 6.8 |
| RN Director of Nursing | 2 | 0 | 2 | 209 | 46 | 51% | 4.1 |
| Qualified Social Worker | 0 | 3 | 3 | 156 | 32 | 35% | 4.7 |
70 Certified Nursing Assistant
% of Days
100%
30 Licensed Practical Nurse
% of Days
100%
18 Registered Nurse
% of Days
100%
5 Clinical Nurse Specialist
% of Days
70%
5 Nurse Practitioner
% of Days
70%
2 Mental Health Service Worker
% of Days
70%
5 Physical Therapy Aide
% of Days
71%
1 Administrator
% of Days
66%
1 Other Dietary Services Staff
% of Days
65%
2 Respiratory Therapy Technician
% of Days
64%
1 Dental Services Staff
% of Days
65%
4 Speech Language Pathologist
% of Days
62%
3 Physical Therapy Assistant
% of Days
34%
2 RN Director of Nursing
% of Days
51%
3 Qualified Social Worker
% of Days
35%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
96 residents
Residents by payment source
Medicare
12 residents (12.5%)
Medicaid
69 residents (71.9%)
Private pay or other
15 residents (15.6%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.9
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.9
59% better than Delaware averageDelaware average: 9.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
12.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
12.4
35% better than Delaware averageDelaware average: 19.0
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
2.5%
Percent of long-stay residents whose need for help with daily activities has increased
2.5%
84% better than Delaware averageDelaware average: 15.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
6.0%
Percent of long-stay residents whose ability to move independently worsened
6.0%
70% better than Delaware averageDelaware average: 19.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.6%
30% worse than Delaware averageDelaware average: 22.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.9%
Percent of long-stay residents experiencing one or more falls with major injury
1.9%
36% better than Delaware averageDelaware average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
2.4%
Percent of long-stay high risk residents with pressure ulcers
2.4%
46% better than Delaware averageDelaware average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.3%
Percent of long-stay residents with a urinary tract infection
0.3%
85% better than Delaware averageDelaware average: 2.1%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
6.9%
Percent of long-stay residents who lose too much weight
6.9%
20% worse than Delaware averageDelaware average: 5.8%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
2.8%
Percent of long-stay residents who have depressive symptoms
2.8%
54% better than Delaware averageDelaware average: 6.0%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
13.9%
Percent of long-stay residents who received an antipsychotic medication
13.9%
27% worse than Delaware averageDelaware average: 11.0%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.2%
In line with Delaware averageDelaware average: 95.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Delaware averageDelaware average: 97.4%
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.0%
18% better than Delaware averageDelaware average: 82.1%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Delaware averageDelaware average: 0.9%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
20% better than Delaware averageDelaware average: 83.1%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
24.1%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
24.1%
12% worse than Delaware averageDelaware average: 21.5%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
11.5%
Percentage of short-stay residents who had an outpatient emergency department visit.
11.5%
In line with Delaware averageDelaware average: 11.2%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Delaware averageDelaware average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
75.0%
Percentage of residents at or above expected ability to care for themselves at discharge.
75.0%
40% better than Delaware averageDelaware average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
53.9%
Rate of successful return to home or community from a skilled nursing facility.
53.9%
7% better than Delaware averageDelaware average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Complete Care at Hillside LLC based on CMS SNF Cost Reports.
Occupancy Rate
88.5%
↑ 2.8pp vs 2023
Net Income
-$9.6K
↑ ~$141.2K vs 2023
Total Payroll
$6.5M
↑ ~$135.8K vs 2023
Profit Margin
-0.1%
↑ 1.1pp vs 2023
Loading trend charts...
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