Show Inspection Reports
Total health inspections
4
Delaware average 4.4
Last Health inspection on Feb 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Complete Care at Hillside LLC
Nursing Home
Complete Care at Hillside LLC
Nursing Home
Complete Care at Hillside offers post-acute rehabilitation programs and long-term care services in Wilmington, DE. The facility provides a range of specialized care including skilled nursing, orthopedic care, cardiac care, and palliative care. Their focus is on delivering compassionate and comfortable care to support patients' recovery and quality of life.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
LPN / LVN
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
106
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
88.5%
Residents per day (avg)
96
Occupancy rate
88.5%
Residents per day (avg)
96
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
29% of new residents, usually for short-term rehab.
Typical stay
30 days
Private pay
59% of new residents, often for short stays.
Typical stay
25 days
Medicaid
12% of new residents, often for long-term daily care.
Typical stay
2 years
Finances and operations
Proprietary home
Corporation
Home revenue
$13.8M
Operating loss
-$9.6K
Proprietary home
Corporation
Home revenue
$13,809,623.00
Operating loss
$-9,610.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$9.7M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$13.8M
106-bed community
A larger shared setting that may offer more common spaces and organized community services.
About this community
Occupancy Rate
91%
Occupied Beds
96 of 106
Percentage of available beds currently in use by residents.
License Status
ActiveFacility Type
Nursing Home
License Date
June 1, 2025
Additional licensing details
License number:
1070
CMS Certification Number:
085013
Ownership & operating entity
Complete Care at Hillside LLC is administrated by Ruth Graziano.
Staffing
Key information about the people who lead and staff this community.
Leadership
Director of Nursing:
Debra Baich- Pietlock
Care Services
Nursing Services
Rehabilitation Services
Respite Care
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab
All Levels of Care
Contact Information
Email:
[email protected]
Programs & Activities
Specific Programs
Services, What to Expect, Careers, Contact
Inspection History
In Delaware, the Department of Health and Social Services, Division of Health Care Quality is responsible for the oversight, unannounced inspection, and licensing of all long-term care settings.
5 visits/inspections
3 visits/inspections triggered by complaints
Results
5 with issues
0 without issues
Latest inspection
Date:February 6, 2025
Type:Complaint Investigation
32 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Compare Nursing Homes around Wilmington
The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.
Complete Care at Hillside LLC
-7%
-20%
+10%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
DE 19805
106
No
-
PC DE OPCOS LLC
88.5%
$13,155,770.00
$4,106,103.00
31.2%
95.60
3.7115
-
31
-
-7%-20%+10%-
Cardia Healthcare Silverside
-25%
-2%
+9%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Wilmington
128
No
29
-
88.2%
$25,465,230.00
$7,166,724.00
28.1%
97.50
4.5547
1
22
1
-25%-2%+9%Studio / 1 Bed / 2 Bed
Gilpin Hall Nursing Home
-62%
+19%
+1%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
DE 19806
114
No
-
CLARK, STEPHEN
81.8%
$17,952,507.00
$5,224,384.00
29.1%
93.20
5.5628
-
27
-
-62%+19%+1%-
Kentmere Rehabilitation and Healthcare Center
+12%
-8%
+9%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
DE 19806
104
No
-
KENTMERE REHABILITATION AND HEALTHCARE CENTER INC
88.3%
$15,904,930.00
$6,196,136.00
39%
94.10
4.2841
-
40
1
+12%-8%+9%-
Coral Springs Rehabilitation and Healthcare Center
-9%
-20%
+12%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
SNF
Nursing Homes 24/7 care needed
Wilmington
169
No
25
CORAL SPRINGS LLC
90.2%
$46,850,783.00
$7,209,689.00
15.4%
149.60
3.7261
3
59
4
-9%-20%+12%-
Complete Care at Hillside LLC
Type of care:
SNF
AL
Community:
DE 19805
Bed Count:
106
Pets Allowed:
No
Operator:
PC DE OPCOS LLC
CCN:
85013
Occupancy:
88.5%
Home Revenue:
$13,155,770.00
Payroll Costs:
$4,106,103.00
Payroll %:
31.2%
Avg Residents/Day:
95.60
Overall Rating:
Adj Nurse Hours:
3.7115
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
31
RN share vs State Avg:
-7%
-7%
Staffing vs State Avg:
-20%
-20%
Occupancy vs State Avg:
+10%
+10%
Cardia Healthcare Silverside
Type of care:
SNF
AL
Community:
Wilmington
Bed Count:
128
Pets Allowed:
No
CCN:
85056
Occupancy:
88.2%
Home Revenue:
$25,465,230.00
Payroll Costs:
$7,166,724.00
Payroll %:
28.1%
Avg Residents/Day:
97.50
Overall Rating:
Adj Nurse Hours:
4.5547
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
22
Severe Citations:
1
RN share vs State Avg:
-25%
-25%
Staffing vs State Avg:
-2%
-2%
Occupancy vs State Avg:
+9%
+9%
Bed Options:
Studio / 1 Bed / 2 Bed
Gilpin Hall Nursing Home
Type of care:
SNF
AL
Community:
DE 19806
Bed Count:
114
Pets Allowed:
No
Operator:
CLARK, STEPHEN
CCN:
85047
Occupancy:
81.8%
Home Revenue:
$17,952,507.00
Payroll Costs:
$5,224,384.00
Payroll %:
29.1%
Avg Residents/Day:
93.20
Overall Rating:
Adj Nurse Hours:
5.5628
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
27
RN share vs State Avg:
-62%
-62%
Staffing vs State Avg:
+19%
+19%
Occupancy vs State Avg:
+1%
+1%
Kentmere Rehabilitation and Healthcare Center
Type of care:
SNF
AL
Community:
DE 19806
Bed Count:
104
Pets Allowed:
No
Operator:
KENTMERE REHABILITATION AND HEALTHCARE CENTER INC
CCN:
85001
Occupancy:
88.3%
Home Revenue:
$15,904,930.00
Payroll Costs:
$6,196,136.00
Payroll %:
39%
Avg Residents/Day:
94.10
Overall Rating:
Adj Nurse Hours:
4.2841
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
40
Severe Citations:
1
RN share vs State Avg:
+12%
+12%
Staffing vs State Avg:
-8%
-8%
Occupancy vs State Avg:
+9%
+9%
Coral Springs Rehabilitation and Healthcare Center
Type of care:
AL
SNF
Community:
Wilmington
Bed Count:
169
Pets Allowed:
No
Operator:
CORAL SPRINGS LLC
CCN:
85004
Occupancy:
90.2%
Home Revenue:
$46,850,783.00
Payroll Costs:
$7,209,689.00
Payroll %:
15.4%
Avg Residents/Day:
149.60
Overall Rating:
Adj Nurse Hours:
3.7261
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
3
Citations:
59
Severe Citations:
4
RN share vs State Avg:
-9%
-9%
Staffing vs State Avg:
-20%
-20%
Occupancy vs State Avg:
+12%
+12%Places of interest near Complete Care at Hillside LLC
2.3 miles from city center
Wilmington, DE 19805
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
152
Total Staff
91
Employees
61
Contractors
38,058
Total Hours (Quarter)
54
Avg Staff/Day
7.7
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 18 | 8.5 | Yes |
| Licensed Practical Nurse | 30 | 8.1 | Yes |
| Certified Nursing Assistant | 70 | 7.7 | Yes |
Staff by Category
Administration ⓘ
1 staff
8hs shift avg
Nursing Staff ⓘ
120 staff
7.8hs shift avg
Physicians & Practitioners ⓘ
10 staff
7.9hs shift avg
Therapy Services ⓘ
14 staff
6.6hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
3 staff
4.7hs shift avg
Dietary Services ⓘ
1 staff
7.9hs shift avg
Other Services ⓘ
3 staff
7.9hs shift avg
Contractor Analysis
23.6%
of total hours from contractors
8,967 contractor hours this quarter
Certified Nursing Assistant: 19
Licensed Practical Nurse: 17
Respiratory Therapy Technician: 2
Qualified Social Worker: 3
Registered Nurse: 8
Physical Therapy Aide: 5
Physical Therapy Assistant: 3
Speech Language Pathologist: 4
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 51 | 19 | 70 | 19,701 | 91 | 100% | 7.7 |
| Licensed Practical Nurse | 13 | 17 | 30 | 7,718 | 91 | 100% | 8.1 |
| Registered Nurse | 10 | 8 | 18 | 4,153 | 91 | 100% | 8.5 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 1,575 | 64 | 70% | 7.9 |
| Nurse Practitioner | 5 | 0 | 5 | 895 | 64 | 70% | 7.9 |
| Mental Health Service Worker | 2 | 0 | 2 | 776 | 64 | 70% | 8 |
| Physical Therapy Aide | 0 | 5 | 5 | 545 | 65 | 71% | 7.8 |
| Administrator | 1 | 0 | 1 | 480 | 60 | 66% | 8 |
| Other Dietary Services Staff | 1 | 0 | 1 | 467 | 59 | 65% | 7.9 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 461 | 58 | 64% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 461 | 59 | 65% | 7.8 |
| Speech Language Pathologist | 0 | 4 | 4 | 250 | 56 | 62% | 4 |
| Physical Therapy Assistant | 0 | 3 | 3 | 211 | 31 | 34% | 6.8 |
| RN Director of Nursing | 2 | 0 | 2 | 209 | 46 | 51% | 4.1 |
| Qualified Social Worker | 0 | 3 | 3 | 156 | 32 | 35% | 4.7 |
Health Inspection History
Inspections
Total health citations
31
Citations per inspection
7.75
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
26 of 31 citations resulted from standard inspections; 3 of 31 resulted from complaint investigations; and 2 of 31 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Delaware averageDelaware average: 0.9
Serious Health citations
0
0
100% better than Delaware averageDelaware average: 1.2
0 critical citations
0 serious citations
29 moderate citations
2 minor citations
Citations history (last 3 years)
Abuse/Neglect moderate citation
Feb 06, 2025
Corrected
Environmental moderate citation
Feb 06, 2025
Corrected
Infection Control moderate citation
Feb 06, 2025
Corrected
Infection Control moderate citation
Feb 06, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit LLC
Part of: Complete Care Management LLC
Resident Census by Payment Source
96
Total Residents
Medicare
12
(12.5%)
ⓘ
Medicaid
69
(71.9%)
ⓘ
Private Pay/Other
15
(15.6%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.9
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.9
59% better than Delaware averageDelaware average: 9.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
12.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
12.4
35% better than Delaware averageDelaware average: 19.0
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
2.5%
Percent of long-stay residents whose need for help with daily activities has increased
2.5%
84% better than Delaware averageDelaware average: 15.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
6.0%
Percent of long-stay residents whose ability to move independently worsened
6.0%
70% better than Delaware averageDelaware average: 19.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.6%
30% worse than Delaware averageDelaware average: 22.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.9%
Percent of long-stay residents experiencing one or more falls with major injury
1.9%
36% better than Delaware averageDelaware average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
2.4%
Percent of long-stay high risk residents with pressure ulcers
2.4%
46% better than Delaware averageDelaware average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.3%
Percent of long-stay residents with a urinary tract infection
0.3%
85% better than Delaware averageDelaware average: 2.1%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
6.9%
Percent of long-stay residents who lose too much weight
6.9%
20% worse than Delaware averageDelaware average: 5.8%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
2.8%
Percent of long-stay residents who have depressive symptoms
2.8%
54% better than Delaware averageDelaware average: 6.0%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
13.9%
Percent of long-stay residents who received an antipsychotic medication
13.9%
27% worse than Delaware averageDelaware average: 11.0%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.2%
In line with Delaware averageDelaware average: 95.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Delaware averageDelaware average: 97.4%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.0%
18% better than Delaware averageDelaware average: 82.1%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Delaware averageDelaware average: 0.9%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
20% better than Delaware averageDelaware average: 83.1%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
24.1%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
24.1%
12% worse than Delaware averageDelaware average: 21.5%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
11.5%
Percentage of short-stay residents who had an outpatient emergency department visit.
11.5%
In line with Delaware averageDelaware average: 11.2%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Delaware averageDelaware average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
75.0%
Percentage of residents at or above expected ability to care for themselves at discharge.
75.0%
40% better than Delaware averageDelaware average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
53.9%
Rate of successful return to home or community from a skilled nursing facility.
53.9%
7% better than Delaware averageDelaware average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Complete Care at Hillside LLC based on CMS SNF Cost Reports.
Occupancy Rate
88.5%
↑ 2.8pp vs 2023
Net Income
-$9,610
↑ ~$141K vs 2023
Total Payroll
$6,453,559
↑ ~$136K vs 2023
Profit Margin
-0.1%
↑ 1.1pp vs 2023
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