Complete Care at Lehigh Center

Assisted Living Home
Overview of Complete Care at Lehigh Center

Complete Care at Lehigh Center, nestled in the serene town of Macungie, Pennsylvania, places an unwavering emphasis on holistic health and comprehensive recovery. This nursing home stands out for its hands-on approach to care, where each individual’s well-being is a priority. Rooted in values of loyalty and approachability, this center provides a nurturing environment that fosters healing and rejuvenation across all dimensions of health.

Distinguished by its commitment to excellence, Complete Care at Lehigh Center offers an array of services, including short-term care, long-term care, and specialized cardiac care. The center’s vibrant calendar of activities and amenities caters to residents’ diverse preferences and ensures a fulfilling stay. From wholesome meals thoughtfully customized to dietary needs to on-site amenities like a beauty salon, barbershop, tranquil courtyard, lounges, and guest areas, this community offers a serene and inclusive environment. In every aspect, Complete Care at Lehigh Center embodies the essence of comprehensive care, making it a place where health is valued, nurtured, and celebrated.

(610) 366-0500

Managed by Deb Stoneback

Administrator

Deb Stoneback, NHA, serves as the Administrator at Complete Care at Lehigh Center. She leads a dedicated team committed to building strong relationships with residents and providing exemplary care. The community prides itself on the longevity and excellence of its staff under her leadership.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
4/5
Pennsylvania average: 3.0/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
4/5
Pennsylvania average: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
3/5
Pennsylvania average: 3.4/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
4/5
Pennsylvania average: 3.4/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
3h 28m per day

This home provides 16% less nursing time per resident than the state average.

Pennsylvania average: 4h 9m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 128

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Pennsylvania average
Occupancy rate 94.3%
Residents per day (avg) 121
Occupancy rate
94.3%
Residents per day (avg)
121

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

45% of new residents, usually for short-term rehab.

Typical stay 18 days

Private pay

48% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

7% of new residents, often for long-term daily care.

Typical stay 2 - 3 years

Finances and operations

Proprietary home
Corporation
Home revenue
$16.3M
Operating loss
-$168.7K
Proprietary home Corporation
Home revenue
$16,334,420.00
Operating loss
$-168,691.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.7M
40.8% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$9.6M
Total costs $16.3M
Walk Score
Walk Score: 18 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Additional licensing details

Awards: CMS 4 Star Overall, CMS 4 Quality, Great Place to Work 2025-2026, High 5, Striving for Ten

Safety & Compliance

Hoyer Lift

Care Services

Nursing Services
Rehabilitation Services
Respite Care
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab

All Levels of Care

Post-Acute Care
Skilled Nursing
Long-Term Care

Programs & Activities

Specific Programs
Post-Acute Care, Skilled Nursing, Long-Term Care, Rehabilitation Services, Primary Care, Cardiac Care, Neuro & Stroke Care, Pulmonary Care, Wound Care, Palliative Care, Bariatric Care, Psychology/Psychiatric Care, Respite Care

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed: Yes, Pets Allowed

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Complete Care at Lehigh Center

Assisted Living Hospice Care Skilled Nursing
Contact Complete Care at Lehigh Center

Compare Assisted Living around Allentown

The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
Complete Care at Lehigh Center
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

HC

Hospice Care

SNF

Nursing Homes 24/7 care needed

Macungie
128
Yes
18
-
94.3%
$16,191,172.00
$6,667,799.00
41.2%
121.10
4/5
3.4705
4/5
3/5
4/5
11
-27%
-16%
+20%
-
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AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Macungie
100
No
33
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Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

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No
65
JAH-JIREH HOMES OF AMERICA - ALLENTOWN
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-
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Studio / Suite
Briarwood Senior Living
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

RC

Respite Care

Newfoundland
26
Yes
12
GOLDENCARE AT NEWFOUNDLAND LLC
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-
-
-
-
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-
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Private / Deluxe Private / Friendship Suite
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AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Matamoras
-
No
45
-
-
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-
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-
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-
-
-
-
-
-
-
-

Places of interest near Complete Care at Lehigh Center

Address 8.5 miles from city center — 2.85 miles to nearest hospital (Burn Recovery Center)

Address 1718 Spring Creek Rd, Macungie, PA 18062

Calculate Travel Distance to Complete Care at Lehigh Center

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

152
Total Staff
131
Employees
21
Contractors
43,390
Total Hours (Quarter)
64
Avg Staff/Day
7.5
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse137.8 No
Licensed Practical Nurse267.8 No
Certified Nursing Assistant667.5 No
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
112 staff
7.5hs shift avg
Physicians & Practitioners
13 staff
8hs shift avg
Therapy Services
16 staff
6hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
5 staff
7.4hs shift avg
Dietary Services
3 staff
7.9hs shift avg
Other Services
2 staff
8hs shift avg
Contractor Analysis
5.8%
of total hours from contractors
2,514 contractor hours this quarter
Speech Language Pathologist: 2 Respiratory Therapy Technician: 7 Physical Therapy Aide: 3 Physical Therapy Assistant: 4 Qualified Social Worker: 5
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant6606621,34891100%7.5
Licensed Practical Nurse260268,72091100%7.8
Registered Nurse130133,80491100%7.8
Clinical Nurse Specialist120122,6528492%8
Mental Health Service Worker2029766571%8
Other Dietary Services Staff2029647582%8
RN Director of Nursing7079548796%6.5
Physical Therapy Aide0337537684%5.9
Qualified Social Worker0555236167%7.4
Respiratory Therapy Technician0775196673%6.7
Dietitian1015116774%7.6
Administrator1014806066%8
Speech Language Pathologist0224786571%7.3
Nurse Practitioner1014685965%7.9
Physical Therapy Assistant0442415965%3.8

Health Inspection History

Inspections
Total health inspections 3

Pennsylvania average 6.7


Last Health inspection on Aug 2025

Total health citations 11
Citations per inspection
3.67

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

10 of 11 citations resulted from standard inspections; and 1 of 11 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Pennsylvania average

Pennsylvania average: 0.3


Serious Health citations More info 0
100% better than Pennsylvania average

Pennsylvania average: 0.6

0 critical citations More info Pennsylvania average: 0.3

0 serious citations More info Pennsylvania average: 0.6

11 moderate citations More info Pennsylvania average: 29.5

0 minor citations More info Pennsylvania average: 0.8
Citations history (last 3 years)
Quality of Care moderate citation Aug 21, 2025
Corrected

Quality of Care moderate citation Aug 21, 2025
Corrected

Quality of Care moderate citation Aug 21, 2025
Corrected

Care Planning moderate citation Aug 21, 2025
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Corporation
Part of: COMPLETE CARE
Resident Census by Payment Source
122 Total Residents
Medicare 12 (9.8%)
Medicaid 58 (47.5%)
Private Pay/Other 52 (42.6%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 9.4
14% better than Pennsylvania average

Pennsylvania average: 11.0

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 22.9
In line with Pennsylvania average

Pennsylvania average: 22.2

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 15.8%
17% better than Pennsylvania average

Pennsylvania average: 19.0%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 23.7%
12% worse than Pennsylvania average

Pennsylvania average: 21.1%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 29.3%
10% worse than Pennsylvania average

Pennsylvania average: 26.7%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 3.4%
7% worse than Pennsylvania average

Pennsylvania average: 3.2%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 3.2%
42% better than Pennsylvania average

Pennsylvania average: 5.5%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 2.3%
31% worse than Pennsylvania average

Pennsylvania average: 1.8%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 0.9%
87% better than Pennsylvania average

Pennsylvania average: 6.6%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 9.4%
70% worse than Pennsylvania average

Pennsylvania average: 5.5%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 12.1%
29% better than Pennsylvania average

Pennsylvania average: 17.1%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 96.1%
11% better than Pennsylvania average

Pennsylvania average: 86.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
7% better than Pennsylvania average

Pennsylvania average: 93.5%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 89.3%
30% better than Pennsylvania average

Pennsylvania average: 68.8%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.8%
15% worse than Pennsylvania average

Pennsylvania average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 87.1%
27% better than Pennsylvania average

Pennsylvania average: 68.7%

Guides for Better Senior Living

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Financial Aid for Pennsylvania Seniors

Get financial aid guidance

Community HealthChoices (CHC)

PA Medicaid CHC

Age 65+ or disabled, Pennsylvania resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple) (excludes home, car).

Managed care model; high urban demand (e.g., Philadelphia, Pittsburgh).

Pennsylvania OPTIONS Program

PA OPTIONS

Age 60+, Pennsylvania resident, at risk of nursing home placement.

~$2,000/month (individual, varies by region).

$8,000 (individual).

Cost-sharing required above certain income; rural/urban balance.

Living Independence for the Elderly (LIFE)

Pennsylvania LIFE (PACE)

Age 55+, PA resident (specific counties), NFLOC, safe with LIFE support.

~$2,829/month (Medicaid-eligible); private pay option available.

$2,000 (individual), $3,000 (couple) for Medicaid enrollees.

16 providers in 25 counties (e.g., Allegheny, Luzerne); LIFE branding unique to PA.

Medicare Savings Program (MSP)

Pennsylvania Medicare Savings Program

Age 65+ or disabled, PA resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; includes Extra Help for Part D; no waitlist.

Low-Income Home Energy Assistance Program (LIHEAP)

Pennsylvania LIHEAP

Age 60+ prioritized, PA resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Cash grants and crisis aid; serves ~600,000 households annually.

Family Caregiver Support Program (FCSP)

Pennsylvania Family Caregiver Support Program

Caregivers of 60+ needing care or 55+ caregivers of others; PA resident; functional needs (2+ ADLs).

No strict cap; reimbursements up to $600/month if care recipient income < ~$2,322/month (185% FPL).

Not assessed; need-based.

High demand; includes grandparent caregivers.

Senior Community Service Employment Program (SCSEP)

Pennsylvania SCSEP

Age 55+, unemployed, low-income, PA resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Pennsylvania VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, PA resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran population; supports rural/urban care needs.

Property Tax/Rent Rebate Program (PTRR)

Pennsylvania Property Tax/Rent Rebate Program

Age 65+, PA resident, homeowner/renter (or widow/er 50+, disabled 18+).

~$45,000/year (individual or couple, excludes half of Social Security).

Not assessed; income-focused.

Rebates up to $1,000; ~600,000 eligible annually.

Senior Farmers’ Market Nutrition Program (SFMNP)

Pennsylvania SFMNP

Age 60+, PA resident, low-income.

~$2,322/month (individual, 185% FPL).

Not assessed.

Vouchers (~$50/season) via 52 AAAs; serves ~200,000 annually.

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