4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Complete Care at Lehigh Center, nestled in the serene town of Macungie, Pennsylvania, places an unwavering emphasis on holistic health and comprehensive recovery. This nursing home stands out for its hands-on approach to care, where each individual’s well-being is a priority. Rooted in values of loyalty and approachability, this center provides a nurturing environment that fosters healing and rejuvenation across all dimensions of health.
Distinguished by its commitment to excellence, Complete Care at Lehigh Center offers an array of services, including short-term care, long-term care, and specialized cardiac care. The center’s vibrant calendar of activities and amenities caters to residents’ diverse preferences and ensures a fulfilling stay. From wholesome meals thoughtfully customized to dietary needs to on-site amenities like a beauty salon, barbershop, tranquil courtyard, lounges, and guest areas, this community offers a serene and inclusive environment. In every aspect, Complete Care at Lehigh Center embodies the essence of comprehensive care, making it a place where health is valued, nurtured, and celebrated.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 174th out of 207 homes in Pennsylvania for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
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Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
|
38m per day | ▼ 19% State avg: 47m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
|
58m per day | ▲ 5% State avg: 55m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
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1h 52m per day | ▼ 15% State avg: 2h 12m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
|
3h 0m per day | ▼ 15% State avg: 3h 31m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
|
2m per day | ▼ 68% State avg: 6m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
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19m per day | ▼ 42% State avg: 33m per day · National avg: 28m per day |
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
33% fewer staff per resident than Pennsylvania average
0% compared with Pennsylvania average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 11 RN Staff are full-time employees. No contractors work on this role.
11
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hours
Assists with medical care and medications.
All 32 LPN Staff are full-time employees. No contractors work on this role.
32
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hours
Helps with daily care and mobility.
All 65 CNA Staff are full-time employees. No contractors work on this role.
65
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
2,439 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 65 | 0 | 65 | 21,142 | 92 | 100% | 7.6 |
| Licensed Practical Nurse | 32 | 0 | 32 | 9,991 | 92 | 100% | 7.8 |
| Clinical Nurse Specialist | 12 | 0 | 12 | 4,015 | 87 | 95% | 7.8 |
| Registered Nurse | 11 | 0 | 11 | 2,662 | 92 | 100% | 7.8 |
| Other Dietary Services Staff | 2 | 0 | 2 | 909 | 69 | 75% | 8 |
| RN Director of Nursing | 4 | 0 | 4 | 888 | 83 | 90% | 6.9 |
| Mental Health Service Worker | 2 | 0 | 2 | 616 | 64 | 70% | 8 |
| Physical Therapy Aide | 0 | 3 | 3 | 599 | 69 | 75% | 6.9 |
| Dietitian | 3 | 0 | 3 | 586 | 67 | 73% | 7.4 |
| Qualified Social Worker | 0 | 2 | 2 | 580 | 64 | 70% | 7.6 |
| Speech Language Pathologist | 0 | 3 | 3 | 549 | 68 | 74% | 7.6 |
| Nurse Practitioner | 1 | 0 | 1 | 476 | 60 | 65% | 7.9 |
| Administrator | 1 | 0 | 1 | 472 | 59 | 64% | 8 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 360 | 61 | 66% | 5.9 |
| Physical Therapy Assistant | 0 | 4 | 4 | 351 | 67 | 73% | 4.6 |
| Dental Services Staff | 1 | 0 | 1 | 200 | 25 | 27% | 8 |
| Other Social Services Staff | 1 | 0 | 1 | 41 | 6 | 7% | 6.8 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.4
14% better than Pennsylvania average
Pennsylvania average: 11.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
22.9
In line with Pennsylvania average
Pennsylvania average: 22.2
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
15.8%
17% better than Pennsylvania average
Pennsylvania average: 19.0%
Percent of long-stay residents whose ability to move independently worsened
23.7%
12% worse than Pennsylvania average
Pennsylvania average: 21.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
29.3%
10% worse than Pennsylvania average
Pennsylvania average: 26.7%
Percent of long-stay residents experiencing one or more falls with major injury
3.4%
7% worse than Pennsylvania average
Pennsylvania average: 3.2%
Percent of long-stay high risk residents with pressure ulcers
3.2%
42% better than Pennsylvania average
Pennsylvania average: 5.5%
Percent of long-stay residents with a urinary tract infection
2.3%
31% worse than Pennsylvania average
Pennsylvania average: 1.8%
Percent of long-stay residents who lose too much weight
0.9%
87% better than Pennsylvania average
Pennsylvania average: 6.6%
Percent of long-stay residents who have depressive symptoms
9.4%
70% worse than Pennsylvania average
Pennsylvania average: 5.5%
Percent of long-stay residents who received an antipsychotic medication
12.1%
29% better than Pennsylvania average
Pennsylvania average: 17.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.1%
11% better than Pennsylvania average
Pennsylvania average: 86.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
7% better than Pennsylvania average
Pennsylvania average: 93.5%
Number of hospitalizations per 1,000 long-stay resident days.
1.26
25% better than Pennsylvania average
Pennsylvania average: 1.68
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.88
27% better than Pennsylvania average
Pennsylvania average: 1.20
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.3%
30% better than Pennsylvania average
Pennsylvania average: 68.8%
Percent of short-stay residents who newly received an antipsychotic medication
1.8%
15% worse than Pennsylvania average
Pennsylvania average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
87.1%
27% better than Pennsylvania average
Pennsylvania average: 68.7%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
20.5%
11% better than Pennsylvania average
Pennsylvania average: 23.1%
Percentage of short-stay residents who had an outpatient emergency department visit.
9.8%
In line with Pennsylvania average
Pennsylvania average: 9.8%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Pennsylvania average
Pennsylvania average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
26.4%
51% worse than Pennsylvania average
Pennsylvania average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
54.9%
9% better than Pennsylvania average
Pennsylvania average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
45% of new residents, usually for short-term rehab.
48% of new residents, often for short stays.
7% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
122
Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Complete Care at Lehigh Center from 2012–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #135 / 209Payroll — State benchmarkedThis home is ranked 135th out of 209 homes in Pennsylvania. Shows total annual staff payroll benchmarked to the Pennsylvania average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #73 / 209Payroll % — State benchmarkedThis home is ranked 73rd out of 209 homes in Pennsylvania. Shows payroll as a percentage of revenue versus the Pennsylvania average. Well-run Pennsylvania facilities typically land around 53–61% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Pets Allowed
Transportation Services
Fitness and Recreation
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
New residents most often arrive under private pay (48% of admissions), and a typical private pay stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
Deb Stoneback, NHA, serves as the Administrator at Complete Care at Lehigh Center. She leads a dedicated team committed to building strong relationships with residents and providing exemplary care. The community prides itself on the longevity and excellence of its staff under her leadership.
2.3 miles from city center
Estimated distance in miles from Macungie's city center to Complete Care at Lehigh Center's address, calculated via Google Maps.
Add your location
The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
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| Cedarbrook Senior Care and Rehab |
NH
HC
IL
MC
PC
RC
|
Allentown (South Cedarbrook Road) |
670
Facility
670
PA AVG
94
Rank
#1 / 555
|
75.8%
Facility
75.8%
PA AVG
78.7%
Rank
#208 / 518
| -4% |
4.64
Facility
4.64
PA AVG
4.15
Rank
#70 / 207
| -5% | +12% |
$0
Facility
$0
PA AVG
$61.2k
Rank
#1 / 210
| - |
12
Facility
12
PA AVG
31.3
Rank
#78 / 207
|
4.0
Facility
4.0
PA AVG
4.4
Rank
#115 / 207
| - | 508 | - |
22
Facility
22
PA AVG
46
Rank
#521 / 668
| County Of Lehigh Pennsylvania |
$18.5M
Facility
$18.5M
PA AVG
$32.8M
Rank
#6 / 209
|
$38.7M
Facility
$38.7M
PA AVG
$6.7M
Rank
#3 / 209
|
208.9%
Facility
208.9%
PA AVG
40%
Rank
#16 / 209
| 395465 | ||||
| Riverton Enhanced Senior Living |
NH
AL
IL
MC
RC
|
Allentown (Rittersville) |
90
Facility
90
PA AVG
94
Rank
#251 / 555
|
76.7%
Facility
76.7%
PA AVG
78.7%
Rank
#194 / 518
| -3% |
3.51
Facility
3.51
PA AVG
4.15
Rank
#174 / 207
| +19% | -15% |
$0
Facility
$0
PA AVG
$61.2k
Rank
#1 / 210
|
91
Facility
91
PA AVG
83
Rank
#112 / 460
|
7
Facility
7
PA AVG
31.3
Rank
#46 / 207
|
1.4
Facility
1.4
PA AVG
4.4
Rank
#19 / 207
| - | 69 | - |
56
Facility
56
PA AVG
46
Rank
#237 / 668
| Lee-Anne Liberatore |
$16.0M
Facility
$16.0M
PA AVG
$32.8M
Rank
#140 / 209
|
$7.2M
Facility
$7.2M
PA AVG
$6.7M
Rank
#127 / 209
|
45.1%
Facility
45.1%
PA AVG
40%
Rank
#76 / 209
| 395171 | ||||
| ManorCare Health Services-Allentown |
NH
MC
|
Allentown (West End) |
146
Facility
146
PA AVG
94
Rank
#64 / 555
|
94.2%
Facility
94.2%
PA AVG
78.7%
Rank
#23 / 518
| +20% |
3.85
Facility
3.85
PA AVG
4.15
Rank
#141 / 207
| -23% | -7% |
$0
Facility
$0
PA AVG
$61.2k
Rank
#1 / 210
| - |
4
Facility
4
PA AVG
31.3
Rank
#20 / 207
|
1.3
Facility
1.3
PA AVG
4.4
Rank
#12 / 207
| - | 136 | - |
93
Facility
93
PA AVG
46
Rank
#18 / 668
| Diamond Healthcare At West Allen Holdco LLC |
$4.5M
Facility
$4.5M
PA AVG
$32.8M
Rank
#154 / 209
|
$2.5M
Facility
$2.5M
PA AVG
$6.7M
Rank
#117 / 209
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55%
Facility
55%
PA AVG
40%
Rank
#19 / 209
| 395264 | ||||
| Complete Care at Lehigh Center |
NH
HC
PC
RC
|
Macungie (Spring Creek Road) |
128
Facility
128
PA AVG
94
Rank
#98 / 555
|
94.3%
Facility
94.3%
PA AVG
78.7%
Rank
#22 / 518
| +20% |
3.47
Facility
3.47
PA AVG
4.15
Rank
#174 / 207
| -38% | -16% |
$0
Facility
$0
PA AVG
$61.2k
Rank
#1 / 210
| - |
11
Facility
11
PA AVG
31.3
Rank
#72 / 207
|
3.7
Facility
3.7
PA AVG
4.4
Rank
#107 / 207
| - | 123 | - |
18
Facility
18
PA AVG
46
Rank
#548 / 668
| - |
$15.3M
Facility
$15.3M
PA AVG
$32.8M
Rank
#148 / 209
|
$7.4M
Facility
$7.4M
PA AVG
$6.7M
Rank
#135 / 209
|
48.5%
Facility
48.5%
PA AVG
40%
Rank
#73 / 209
| 395939 | ||||
| The Terrace at Phoebe Allentown |
NH
IL
MC
NC
RC
|
Allentown |
343
Facility
343
PA AVG
94
Rank
#4 / 555
|
60.7%
Facility
60.7%
PA AVG
78.7%
Rank
#346 / 518
| -23% |
3.98
Facility
3.98
PA AVG
4.15
Rank
#122 / 207
| -50% | -4% |
$11.1k
Facility
$11.1k
PA AVG
$61.2k
Rank
#158 / 210
| - |
13
Facility
13
PA AVG
31.3
Rank
#82 / 207
|
2.2
Facility
2.2
PA AVG
4.4
Rank
#44 / 207
| 1 | 240 | - |
82
Facility
82
PA AVG
46
Rank
#68 / 668
| Michelle Morton |
$35.8M
Facility
$35.8M
PA AVG
$32.8M
Rank
#12 / 209
|
$21.1M
Facility
$21.1M
PA AVG
$6.7M
Rank
#9 / 209
|
58.8%
Facility
58.8%
PA AVG
40%
Rank
#145 / 209
| 395080 |
Complete Care at Lehigh Center is located in Macungie, Pennsylvania.
Here are the financial assistance programs available to residents in Pennsylvania.
Complete Care at Lehigh Center is in the Spring Creek Road neighborhood.
Complete Care at Lehigh Center has a walk score of 18. Car-dependent. Most errands require a car, with limited nearby walkable options.
Complete Care at Lehigh Center's occupancy is 94.3%.
Complete Care at Lehigh Center is registered as a for-profit.
Yes — there are 5 photos of Complete Care at Lehigh Center in the photo gallery on this page.
Complete Care at Lehigh Center is located at 1718 Spring Creek Rd, Macungie, PA 18062.
(610) 366-0500 will put you in contact with the team at Complete Care at Lehigh Center.
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