Occupancy rate
96%
In line with West Virginia averageMostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
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Nursing Home in Charleston
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Complete Care at Oak Ridge LLC
Nursing Home in Charleston
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Complete Care at Oak Ridge LLC
Complete Care at Oak Ridge offers post-acute rehabilitation and long-term care services in Charleston, WV. The facility provides a range of medical and therapy services to support recovery after illness or surgery. Residents receive personalized care in a welcoming environment that prioritizes comfort and dignity.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
74
This home is often near full
That suggests steady demand, but availability may be limited.
Occupancy rate
95.9%
Residents per day (avg)
70
Occupancy rate
95.9%
Residents per day (avg)
70
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
49% of new residents, usually for short-term rehab.
Typical stay
26 days
Private pay
40% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
11% of new residents, often for long-term daily care.
Typical stay
2 - 3 years
Finances and operations
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$12.3M
Profit
$1.4M
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$12.3M
Profit
$1.4M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.5M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$10.9M
74-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
1 year in operation
A newer community that may feature more recent facilities and programs.
About this community
Occupancy
In line with West Virginia averageOccupied beds
71 / 74
Average residents
77 per day
Facility TypeNursing Home (nh)
StatusActive
IssuanceMarch 11, 2025
CountyKanawha
License Number67
CMS Certification Number515174
Complete Care at Oak Ridge LLC is administrated by Jim Triana.
Owner NameComplete Care AT Oak Ridge LLC
Hoyer Lift
Rehabilitation Services
Respite Care
Short-Term Rehab
Skilled Nursing
24-Hour Staffing
Post-Acute Care
Fax(304)347-8526
Specific ProgramsServices, What to Expect, Careers, Contact
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicaid Accepted
This facility is certified for eligible Medicaid services.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In West Virginia, the Department of Health and Human Resources, Office of Health Facility Licensure is responsible for the unannounced inspection and certification of all senior care facilities.
Show Inspection Reports
Latest inspection
Date
March 6, 2025
495 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
West Virginia average: 249 deficiencies
Health Inspection History
Inspections
Total health inspections
3
West Virginia average 4.8
Last Health inspection on Jun 2025
Total health citations
37
West Virginia average 43.1
Citations per inspection
12.33
West Virginia average 9.25
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
36 of 37 citations resulted from standard inspections; and 1 of 37 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than West Virginia averageWest Virginia average: 0.8
Serious Health citations
1
1
100% worse than West Virginia averageWest Virginia average: 0.5
0 critical citations
1 serious citation
34 moderate citations
2 minor citations
Citations history (last 3 years)
Environmental moderate citation
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Jun 05, 2025
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Jun 05, 2025
Corrected
Nutrition minor citation
Issues related to food quality, meal service, and resident's nutritional needs.
Jun 05, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Jun 05, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Jun 05, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Jun 05, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Jun 05, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Jun 05, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Charleston The information below is reported by the West Virginia Department of Health and Human Resources, Office of Health Facility Licensure.
Filter by care type
Complete Care at Oak Ridge LLC
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Charleston
74
95.0%
+6%
3.41
-6%
1
37
12.3
1
70
-
-
-
$12.3M
$3.4M
28.1%
515174
Dunbar Center
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Dunbar
120
96.7%
+8%
2.79
-23%
1
77
12.8
3
111
-
27
-
$19.9M
$5.5M
27.9%
515066
Places of interest near Complete Care at Oak Ridge LLC
3.4 miles from city center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
98
Employees
91
Contractors
7
Staff to resident ratio
1.38:1
7% worse than West Virginia averageWest Virginia average ratio: 1.48:1
Avg staff/day
37
Average shift
8.1 hours
0% compared with West Virginia averageWest Virginia average: 8.4 hours
Total staff hours (quarter)
27,344
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
16
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
15
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.2 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
43
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
6.3%
1,735 contractor hours this quarter
Physical Therapy Aide: 2
Physical Therapy Assistant: 2
Qualified Social Worker: 1
Respiratory Therapy Technician: 1
Speech Language Pathologist: 1
Staff by category
| Certified Nursing Assistant | 43 | 0 | 43 | 12,976 | 91 | 100% | 7.8 |
| Licensed Practical Nurse | 15 | 0 | 15 | 4,024 | 91 | 100% | 9.2 |
| Registered Nurse | 16 | 0 | 16 | 3,418 | 91 | 100% | 8.5 |
| Clinical Nurse Specialist | 7 | 0 | 7 | 1,947 | 65 | 71% | 8 |
| Other Dietary Services Staff | 2 | 0 | 2 | 1,055 | 81 | 89% | 8 |
| Mental Health Service Worker | 2 | 0 | 2 | 672 | 61 | 67% | 8 |
| Nurse Practitioner | 4 | 0 | 4 | 528 | 63 | 69% | 8 |
| Dietitian | 1 | 0 | 1 | 525 | 64 | 70% | 8.2 |
| Qualified Social Worker | 0 | 1 | 1 | 492 | 63 | 69% | 7.8 |
| Physical Therapy Aide | 0 | 2 | 2 | 470 | 59 | 65% | 8 |
| Administrator | 1 | 0 | 1 | 464 | 59 | 65% | 7.9 |
| Respiratory Therapy Technician | 0 | 1 | 1 | 400 | 53 | 58% | 7.5 |
| Physical Therapy Assistant | 0 | 2 | 2 | 193 | 42 | 46% | 4.6 |
| Speech Language Pathologist | 0 | 1 | 1 | 181 | 26 | 29% | 7 |
43 Certified Nursing Assistant
% of Days
100%
15 Licensed Practical Nurse
% of Days
100%
16 Registered Nurse
% of Days
100%
7 Clinical Nurse Specialist
% of Days
71%
2 Other Dietary Services Staff
% of Days
89%
2 Mental Health Service Worker
% of Days
67%
4 Nurse Practitioner
% of Days
69%
1 Dietitian
% of Days
70%
1 Qualified Social Worker
% of Days
69%
2 Physical Therapy Aide
% of Days
65%
1 Administrator
% of Days
65%
1 Respiratory Therapy Technician
% of Days
58%
2 Physical Therapy Assistant
% of Days
46%
1 Speech Language Pathologist
% of Days
29%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
71 residents
Residents by payment source
Medicare
12 residents (16.9%)
Medicaid
58 residents (81.7%)
Private pay or other
1 resident (1.4%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.0
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.0
30% better than West Virginia averageWest Virginia average: 11.3
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
15.2
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
15.2
28% better than West Virginia averageWest Virginia average: 21.1
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
11.4%
Percent of long-stay residents whose need for help with daily activities has increased
11.4%
40% better than West Virginia averageWest Virginia average: 18.9%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
11.1%
Percent of long-stay residents whose ability to move independently worsened
11.1%
49% better than West Virginia averageWest Virginia average: 21.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.2%
In line with West Virginia averageWest Virginia average: 22.6%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
5.1%
Percent of long-stay residents experiencing one or more falls with major injury
5.1%
14% worse than West Virginia averageWest Virginia average: 4.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
4.9%
Percent of long-stay high risk residents with pressure ulcers
4.9%
In line with West Virginia averageWest Virginia average: 4.9%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.9%
Percent of long-stay residents with a urinary tract infection
0.9%
55% better than West Virginia averageWest Virginia average: 2.0%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
7.3%
Percent of long-stay residents who lose too much weight
7.3%
11% worse than West Virginia averageWest Virginia average: 6.6%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
13.3%
Percent of long-stay residents who have depressive symptoms
13.3%
117% worse than West Virginia averageWest Virginia average: 6.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
11.1%
Percent of long-stay residents who received an antipsychotic medication
11.1%
16% better than West Virginia averageWest Virginia average: 13.2%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.2%
In line with West Virginia averageWest Virginia average: 96.8%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with West Virginia averageWest Virginia average: 97.6%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
2.72
Number of hospitalizations per 1,000 long-stay resident days.
2.72
46% worse than West Virginia averageWest Virginia average: 1.86
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
3.30
Number of outpatient emergency department visits per 1,000 long-stay resident days.
3.30
72% worse than West Virginia averageWest Virginia average: 1.92
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
82.2%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
82.2%
5% better than West Virginia averageWest Virginia average: 78.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
2.0%
Percent of short-stay residents who newly received an antipsychotic medication
2.0%
96% worse than West Virginia averageWest Virginia average: 1.0%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
82.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
82.8%
In line with West Virginia averageWest Virginia average: 79.4%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
25.4%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
25.4%
10% worse than West Virginia averageWest Virginia average: 23.0%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
19.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
19.0%
53% worse than West Virginia averageWest Virginia average: 12.4%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
3.1%
Percentage of SNF residents who experience falls with major injury during their stay.
3.1%
300% worse than West Virginia averageWest Virginia average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
68.4%
Percentage of residents at or above expected ability to care for themselves at discharge.
68.4%
27% better than West Virginia averageWest Virginia average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
56.5%
Rate of successful return to home or community from a skilled nursing facility.
56.5%
12% better than West Virginia averageWest Virginia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$16K
70% lower than West Virginia averageWest Virginia average: $54K
Number of fines
1
35% fewer fines than West Virginia averageWest Virginia average: 1.5
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than West Virginia averageWest Virginia average: 0.0
Fines amount comparison
Fines amount comparison
This facility
$16K
West Virginia average
$54K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 25, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 25, 2024
$16K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Complete Care at Oak Ridge LLC based on CMS SNF Cost Reports.
Occupancy Rate
95.0%
↓ 0.1pp vs 2022
Net Income
$1.4M
↓ ~$293.8K vs 2022
Total Payroll
$4.3M
↑ ~$96.9K vs 2022
Profit Margin
11.0%
↓ 2.9pp vs 2022
Loading trend charts...
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