Show Inspection Reports
Total health inspections
3
West Virginia average 4.8
Last Health inspection on Jun 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Complete Care at Oak Ridge LLC
Nursing Home
Complete Care at Oak Ridge LLC
Nursing Home
Complete Care at Oak Ridge offers post-acute rehabilitation and long-term care services in Charleston, WV. The facility provides a range of medical and therapy services to support recovery after illness or surgery. Residents receive personalized care in a welcoming environment that prioritizes comfort and dignity.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
LPN / LVN
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
74
This home is often near full
That suggests steady demand, but availability may be limited.
Occupancy rate
95%
Residents per day (avg)
70
Occupancy rate
95%
Residents per day (avg)
70
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
49% of new residents, usually for short-term rehab.
Typical stay
26 days
Private pay
40% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
11% of new residents, often for long-term daily care.
Typical stay
2 - 3 years
Finances and operations
Proprietary home
Partnership
Home revenue
$12.3M
Profit
$1.4M
Proprietary home
Partnership
Home revenue
$12,270,403.00
Profit
$1,353,390.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.5M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$10.9M
74-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
1 year in operation
A newer community that may feature more recent facilities and programs.
About this community
Occupancy Rate
96%
Occupied Beds
71 of 74
Percentage of available beds currently in use by residents.
License Status
ActiveFacility Type
NURSING HOME (NH)
License Date
March 11, 2025
Additional licensing details
License number:
67
CMS Certification Number:
515174
County:
Kanawha
Ownership & operating entity
Complete Care at Oak Ridge LLC is administrated by JIM TRIANA.
Owner name:
Complete Care AT Oak Ridge LLC
Safety & Compliance
Hoyer Lift
Care Services
Nursing Services
Rehabilitation Services
Respite Care
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab
All Levels of Care
Contact Information
Fax:
(304)347-8526
Programs & Activities
Specific Programs
Services, What to Expect, Careers, Contact
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicaid Accepted
This facility is certified for eligible Medicaid services.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In West Virginia, the Department of Health and Human Resources, Office of Health Facility Licensure is responsible for the unannounced inspection and certification of all senior care facilities.
15 visits/inspections
Latest inspection
Date:March 6, 2025
462 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Compare Nursing Homes around Charleston
The information below is reported by the West Virginia Department of Health and Human Resources, Office of Health Facility Licensure.
Complete Care at Oak Ridge LLC
+68%
-6%
+6%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
WV 25311
74
No
-
95.0%
$12,263,995.00
$3,447,819.00
28.1%
70.10
3.4093
1
37
1
+68%-6%+6%
Dunbar Center
-38%
-23%
+8%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Dunbar
120
No
27
96.7%
$19,872,877.00
$5,544,463.00
27.9%
111.30
2.7850
1
77
3
-38%-23%+8%
Complete Care at Oak Ridge LLC
Type of care:
SNF
AL
Community:
WV 25311
Bed Count:
74
Pets Allowed:
No
CCN:
515174
Occupancy:
95.0%
Home Revenue:
$12,263,995.00
Payroll Costs:
$3,447,819.00
Payroll %:
28.1%
Avg Residents/Day:
70.10
Overall Rating:
Adj Nurse Hours:
3.4093
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
37
Severe Citations:
1
RN share vs State Avg:
+68%
+68%
Staffing vs State Avg:
-6%
-6%
Occupancy vs State Avg:
+6%
+6%
Dunbar Center
Type of care:
AL
IL
MC
SNF
Community:
Dunbar
Bed Count:
120
Pets Allowed:
No
CCN:
515066
Occupancy:
96.7%
Home Revenue:
$19,872,877.00
Payroll Costs:
$5,544,463.00
Payroll %:
27.9%
Avg Residents/Day:
111.30
Overall Rating:
Adj Nurse Hours:
2.7850
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
77
Severe Citations:
3
RN share vs State Avg:
-38%
-38%
Staffing vs State Avg:
-23%
-23%
Occupancy vs State Avg:
+8%
+8%Places of interest near Complete Care at Oak Ridge LLC
3.4 miles from city center
CHARLESTON, WV 25311
Calculate Travel Distance to Complete Care at Oak Ridge LLC
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
98
Total Staff
91
Employees
7
Contractors
27,344
Total Hours (Quarter)
37
Avg Staff/Day
8.1
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 16 | 8.5 | No |
| Licensed Practical Nurse | 15 | 9.2 | No |
| Certified Nursing Assistant | 43 | 7.8 | No |
Staff by Category
Administration ⓘ
1 staff
7.9hs shift avg
Nursing Staff ⓘ
74 staff
8.2hs shift avg
Physicians & Practitioners ⓘ
11 staff
8hs shift avg
Therapy Services ⓘ
6 staff
6.9hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
1 staff
7.8hs shift avg
Dietary Services ⓘ
3 staff
8.1hs shift avg
Other Services ⓘ
2 staff
8hs shift avg
Contractor Analysis
6.3%
of total hours from contractors
1,735 contractor hours this quarter
Physical Therapy Aide: 2
Qualified Social Worker: 1
Physical Therapy Assistant: 2
Respiratory Therapy Technician: 1
Speech Language Pathologist: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 43 | 0 | 43 | 12,976 | 91 | 100% | 7.8 |
| Licensed Practical Nurse | 15 | 0 | 15 | 4,024 | 91 | 100% | 9.2 |
| Registered Nurse | 16 | 0 | 16 | 3,418 | 91 | 100% | 8.5 |
| Clinical Nurse Specialist | 7 | 0 | 7 | 1,947 | 65 | 71% | 8 |
| Other Dietary Services Staff | 2 | 0 | 2 | 1,055 | 81 | 89% | 8 |
| Mental Health Service Worker | 2 | 0 | 2 | 672 | 61 | 67% | 8 |
| Nurse Practitioner | 4 | 0 | 4 | 528 | 63 | 69% | 8 |
| Dietitian | 1 | 0 | 1 | 525 | 64 | 70% | 8.2 |
| Qualified Social Worker | 0 | 1 | 1 | 492 | 63 | 69% | 7.8 |
| Physical Therapy Aide | 0 | 2 | 2 | 470 | 59 | 65% | 8 |
| Administrator | 1 | 0 | 1 | 464 | 59 | 65% | 7.9 |
| Respiratory Therapy Technician | 0 | 1 | 1 | 400 | 53 | 58% | 7.5 |
| Physical Therapy Assistant | 0 | 2 | 2 | 193 | 42 | 46% | 4.6 |
| Speech Language Pathologist | 0 | 1 | 1 | 181 | 26 | 29% | 7 |
Health Inspection History
Inspections
Total health citations
37
Citations per inspection
12.33
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
36 of 37 citations resulted from standard inspections; and 1 of 37 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than West Virginia averageWest Virginia average: 0.8
Serious Health citations
1
1
100% worse than West Virginia averageWest Virginia average: 0.5
0 critical citations
1 serious citation
34 moderate citations
2 minor citations
Citations history (last 3 years)
Environmental moderate citation
Jun 05, 2025
Corrected
Nutrition minor citation
Jun 05, 2025
Corrected
Nutrition moderate citation
Jun 05, 2025
Corrected
Nutrition moderate citation
Jun 05, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit Corporation
Part of: Complete Care
Resident Census by Payment Source
71
Total Residents
Medicare
12
(16.9%)
ⓘ
Medicaid
58
(81.7%)
ⓘ
Private Pay/Other
1
(1.4%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.0
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.0
30% better than West Virginia averageWest Virginia average: 11.3
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
15.2
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
15.2
28% better than West Virginia averageWest Virginia average: 21.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
11.4%
Percent of long-stay residents whose need for help with daily activities has increased
11.4%
40% better than West Virginia averageWest Virginia average: 18.9%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
11.1%
Percent of long-stay residents whose ability to move independently worsened
11.1%
49% better than West Virginia averageWest Virginia average: 21.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.2%
In line with West Virginia averageWest Virginia average: 22.6%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
5.1%
Percent of long-stay residents experiencing one or more falls with major injury
5.1%
14% worse than West Virginia averageWest Virginia average: 4.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
4.9%
Percent of long-stay high risk residents with pressure ulcers
4.9%
In line with West Virginia averageWest Virginia average: 4.9%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.9%
Percent of long-stay residents with a urinary tract infection
0.9%
55% better than West Virginia averageWest Virginia average: 2.0%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
7.3%
Percent of long-stay residents who lose too much weight
7.3%
11% worse than West Virginia averageWest Virginia average: 6.6%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
13.3%
Percent of long-stay residents who have depressive symptoms
13.3%
117% worse than West Virginia averageWest Virginia average: 6.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
11.1%
Percent of long-stay residents who received an antipsychotic medication
11.1%
16% better than West Virginia averageWest Virginia average: 13.2%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.2%
In line with West Virginia averageWest Virginia average: 96.8%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with West Virginia averageWest Virginia average: 97.6%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
2.72
Number of hospitalizations per 1,000 long-stay resident days.
2.72
46% worse than West Virginia averageWest Virginia average: 1.86
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
3.30
Number of outpatient emergency department visits per 1,000 long-stay resident days.
3.30
72% worse than West Virginia averageWest Virginia average: 1.92
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
82.2%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
82.2%
5% better than West Virginia averageWest Virginia average: 78.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
2.0%
Percent of short-stay residents who newly received an antipsychotic medication
2.0%
96% worse than West Virginia averageWest Virginia average: 1.0%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
82.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
82.8%
In line with West Virginia averageWest Virginia average: 79.4%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
25.4%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
25.4%
10% worse than West Virginia averageWest Virginia average: 23.0%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
19.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
19.0%
53% worse than West Virginia averageWest Virginia average: 12.4%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
3.1%
Percentage of SNF residents who experience falls with major injury during their stay.
3.1%
300% worse than West Virginia averageWest Virginia average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
68.4%
Percentage of residents at or above expected ability to care for themselves at discharge.
68.4%
27% better than West Virginia averageWest Virginia average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
56.5%
Rate of successful return to home or community from a skilled nursing facility.
56.5%
12% better than West Virginia averageWest Virginia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$16K
70% lower than West Virginia averageWest Virginia average: $54K
Number of fines
1
35% fewer fines than West Virginia averageWest Virginia average: 1.5
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than West Virginia averageWest Virginia average: 0.0
Fines amount comparison
Fines amount comparison
This facility
$16K
West Virginia average
$54K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 25, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 25, 2024
$16K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Complete Care at Oak Ridge LLC based on CMS SNF Cost Reports.
Occupancy Rate
95.0%
↓ 0.1pp vs 2022
Net Income
$1,353,390
↓ ~$294K vs 2022
Total Payroll
$4,273,273
↑ ~$97K vs 2022
Profit Margin
11.0%
↓ 2.9pp vs 2022
Loading trend charts...
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