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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 17th out of 38 homes in West Virginia.| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 57m per day | ▲ 36% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 31m per day | ▼ 44% State avg: 55m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 59m per day | ▼ 4% State avg: 2h 4m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 6m per day | ▼ 3% State avg: 3h 11m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 4m per day | ▲ 33% State avg: 3m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 21m per day | ▼ 9% State avg: 23m per day · National avg: 29m per day |
Most residents typically stay for a few weeks or months before returning home or moving on.
49% of new residents, usually for short-term rehab.
40% of new residents, often for short stays.
11% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #20 / 38Payroll — state benchmarkedThis home is ranked 20th out of 38 homes in West Virginia.Shows total annual staff payroll benchmarked to the West Virginia average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Higher than the West Virginia average: 89.9%Complete Care at Oak Ridge LLC is administrated by Jim Triana.
Ways to qualify for care at this community, including accepted programs.
This facility is certified for eligible Medicaid services.
This facility is certified for eligible Medicare services.
In West Virginia, the Department of Health and Human Resources, Office of Health Facility Licensure is responsible for the unannounced inspection and certification of all senior care facilities.
The data displayed corresponds to the last 27 years.
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
West Virginia average: 17 inspections
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
West Virginia average: 249 deficiencies
The most recent inspection of Complete Care at Oak Ridge on July 7, 2025, found no deficiencies, indicating correction of prior issues. Earlier inspections showed a pattern of deficiencies related primarily to resident care coordination, dignity and respect during activities, environmental safety hazards, and incomplete medical records, with some concerns about infection control and emergency preparedness. Complaint investigations over time were mostly unsubstantiated, though a few substantiated complaints involved failure to report abuse allegations timely and issues with resident supervision and care. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s inspection history shows improvement, with recent surveys reflecting correction of previously cited deficiencies.
West Virginia average 4.8
Last Health inspection on Jun 2025
West Virginia average 43.1
West Virginia average 9.25
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
36 of 37 citations resulted from standard inspections; and 1 of 37 came from combined inspections (standard and complaint).
100% better than West Virginia averageWest Virginia average: 0.8
1
100% worse than West Virginia averageWest Virginia average: 0.5
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Jun 05, 2025
Corrected
Issues related to food quality, meal service, and resident's nutritional needs.
Jun 05, 2025
Corrected
Issues related to food quality, meal service, and resident's nutritional needs.
Jun 05, 2025
Corrected
Issues related to food quality, meal service, and resident's nutritional needs.
Jun 05, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Complete Care at Oak Ridge LLC is located in CHARLESTON, West Virginia.
Here are the financial assistance programs available to residents in West Virginia.
3.4 miles from city center
Estimated distance in miles from CHARLESTON's city center to Complete Care at Oak Ridge LLC's address, calculated via Google Maps.
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
7% worse than West Virginia averageWest Virginia average ratio: 1.48:1
0% compared with West Virginia averageWest Virginia average: 8.4 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.2 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursNo contractors work on this role.
Total hours from contractors
1,735 contractor hours this quarter
| Certified Nursing Assistant | 43 | 0 | 43 | 12,976 | 91 | 100% | 7.8 |
| Licensed Practical Nurse | 15 | 0 | 15 | 4,024 | 91 | 100% | 9.2 |
| Registered Nurse | 16 | 0 | 16 | 3,418 | 91 | 100% | 8.5 |
| Clinical Nurse Specialist | 7 | 0 | 7 | 1,947 | 65 | 71% | 8 |
| Other Dietary Services Staff | 2 | 0 | 2 | 1,055 | 81 | 89% | 8 |
| Mental Health Service Worker | 2 | 0 | 2 | 672 | 61 | 67% | 8 |
| Nurse Practitioner | 4 | 0 | 4 | 528 | 63 | 69% | 8 |
| Dietitian | 1 | 0 | 1 | 525 | 64 | 70% | 8.2 |
| Qualified Social Worker | 0 | 1 | 1 | 492 | 63 | 69% | 7.8 |
| Physical Therapy Aide | 0 | 2 | 2 | 470 | 59 | 65% | 8 |
| Administrator | 1 | 0 | 1 | 464 | 59 | 65% | 7.9 |
| Respiratory Therapy Technician | 0 | 1 | 1 | 400 | 53 | 58% | 7.5 |
| Physical Therapy Assistant | 0 | 2 | 2 | 193 | 42 | 46% | 4.6 |
| Speech Language Pathologist | 0 | 1 | 1 | 181 | 26 | 29% | 7 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
71Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.0
30% better than West Virginia averageWest Virginia average: 11.3
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
15.2
28% better than West Virginia averageWest Virginia average: 21.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
11.4%
40% better than West Virginia averageWest Virginia average: 18.9%
Percent of long-stay residents whose ability to move independently worsened
11.1%
49% better than West Virginia averageWest Virginia average: 21.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.2%
In line with West Virginia averageWest Virginia average: 22.6%
Percent of long-stay residents experiencing one or more falls with major injury
5.1%
14% worse than West Virginia averageWest Virginia average: 4.5%
Percent of long-stay high risk residents with pressure ulcers
4.9%
In line with West Virginia averageWest Virginia average: 4.9%
Percent of long-stay residents with a urinary tract infection
0.9%
55% better than West Virginia averageWest Virginia average: 2.0%
Percent of long-stay residents who lose too much weight
7.3%
11% worse than West Virginia averageWest Virginia average: 6.6%
Percent of long-stay residents who have depressive symptoms
13.3%
117% worse than West Virginia averageWest Virginia average: 6.1%
Percent of long-stay residents who received an antipsychotic medication
11.1%
16% better than West Virginia averageWest Virginia average: 13.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.2%
In line with West Virginia averageWest Virginia average: 96.8%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with West Virginia averageWest Virginia average: 97.6%
Number of hospitalizations per 1,000 long-stay resident days.
2.72
46% worse than West Virginia averageWest Virginia average: 1.86
Number of outpatient emergency department visits per 1,000 long-stay resident days.
3.30
72% worse than West Virginia averageWest Virginia average: 1.92
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
82.2%
5% better than West Virginia averageWest Virginia average: 78.6%
Percent of short-stay residents who newly received an antipsychotic medication
2.0%
96% worse than West Virginia averageWest Virginia average: 1.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
82.8%
In line with West Virginia averageWest Virginia average: 79.4%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
25.4%
10% worse than West Virginia averageWest Virginia average: 23.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
19.0%
53% worse than West Virginia averageWest Virginia average: 12.4%
Percentage of SNF residents who experience falls with major injury during their stay.
3.1%
300% worse than West Virginia averageWest Virginia average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
68.4%
27% better than West Virginia averageWest Virginia average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
56.5%
12% better than West Virginia averageWest Virginia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
70% lower than West Virginia averageWest Virginia average: $54K
35% fewer fines than West Virginia averageWest Virginia average: 1.5
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than West Virginia averageWest Virginia average: 0.0
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Jul 25, 2024 · $16K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 25, 2024Last updated: Jan 2026
| Complete Care at Oak Ridge LLC |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Charleston | 74 | 95.0% | +6% | 3.41 | +68% | -6% | 1 | 37 | 12.3 | 1 | 70 | 2 | - | $12.3M | $3.4M | 28.1% | 515174 | ||||
| Dunbar Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Dunbar | 120 | 96.7% | +8% | 2.79 | -38% | -23% | 1 | 77 | 12.8 | 3 | 111 | 27 | - | $19.9M | $5.5M | 27.9% | 515066 |
Historical financial and operational data for Complete Care at Oak Ridge LLC based on CMS SNF Cost Reports.
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Complete Care at Oak Ridge LLC has a walk score of 2. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to WV state health department records, Complete Care at Oak Ridge LLC's license number is 67.
Jim Triana is the administrator of Complete Care at Oak Ridge LLC.
Complete Care at Oak Ridge LLC has 74 beds.
Yes — there are 4 photos of Complete Care at Oak Ridge LLC in the photo gallery on this page.
Complete Care at Oak Ridge LLC is located at 1000 ASSOCIATION DRIVE.
(304) 347-4372 will put you in contact with the team at Complete Care at Oak Ridge LLC.
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