Complete Care at Westfield

Complete Care at Westfield is a Memory Care Home in New Jersey

Complete Care at Westfield is a Memory Care Home in New Jersey

Complete Care at Westfield

1515 Lamberts Mill Rd, Westfield, NJ 07090 View Map

Complete Care at Westfield is a Memory Care Home in New Jersey

Complete Care at Westfield is a Memory Care Home in New Jersey

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Overview of Complete Care at Westfield

Create meaningful moments with the idyllic senior living community of Complete Care at Westfield settling in the serene residential area of Lamberts Mill Road, Westfield, NJ, that features a wide array of living options. These include memory care, respiratory care, short-term rehabilitation, long-term care, and hospice care. Comfortable and safe private and semi-private accommodations await seniors as they transition into the community. Receive top-notch care and assistance for your every need and aspiration with a competent and highly skilled team.

Gain meaningful experiences through meticulously curated enjoyable programs and fun activities that highlight residents’ interests and strengths. The community also serves delicious and healthy meals to foster comfort and satisfy dietary needs. Complete Care at Westfield strives to provide a haven for seniors to spend their retirement without worries.

(908) 233-9700

Managed by Joe Cohen

Administrator

Joe Cohen serves as the Administrator at Complete Care at Westfield. He leads the community with a focus on establishing strong relationships with residents and fostering a committed, long-tenured staff. His leadership reflects the community’s dedication to providing exemplary, thoughtful care that goes beyond traditional standards.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 3.65/day New Jersey avg: 3.88/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
3/5
New Jersey avg: 3.3/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
2/5
New Jersey avg: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
2/5
New Jersey avg: 3.0/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5
New Jersey avg: 4.3/5

Capacity and availability

High-capacity home

May provide extensive amenities, services and programs.

Total beds 227

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the New Jersey average
Occupancy rate 85.9%
Residents per day (avg) 191
Occupancy rate
85.9%
Residents per day (avg)
191

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

37% of new residents, usually for short-term rehab.

Typical stay 30 days

Private pay

32% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

32% of new residents, often for long-term daily care.

Typical stay 9 - 10 months

Finances and operations

Proprietary home
Other
Home revenue
$26.5M
Profit
$1.4M
Proprietary home Other
Home revenue
$26,491,376.00
Profit
$1,433,179.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$9.8M
37.1% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$15.2M
Total costs $25.1M
Bed community size
227-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Walk Score
Walk Score: 33 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy Rate
59%
Occupied Beds
133 of 227
Percentage of available beds currently in use by residents.
Facility Type
Long Term Care Facility
License Expiration
January 31, 2026

Additional licensing details

License number: 62013
CMS Certification Number: 315122

Ownership & operating entity

Complete Care at Westfield is legally operated by COMPLETE CARE AT WESTFIELD, LLC, and administrated by Mr.. YOSEF COHEN.

Officers

Info Officers are individuals or entities with formal legal or financial responsibility for the organization that owns this facility

LLC Pc Nj 2 Opcos

Type Of Units

Long Term Care
214 units
Ventilator
13 units
Total beds
227 units

Safety & Compliance

Hoyer Lift

Care Services

Nursing Services
Rehabilitation Services
Respite Care
Memory Care
Independent Living
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab

All Levels of Care

Post-Acute Care
Skilled Nursing
Long-Term Care

Amenities & Lifestyle

Programs & Activities

Specific Programs
Services, What to Expect, Careers, Contact

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Private Rooms / Semi-Private Rooms

Building type icon
Building type icon

Building Type: Single-story

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Complete Care at Westfield

Memory Care Hospice Care Nursing Home
Contact Complete Care at Westfield

Inspection History

In New Jersey, the Department of Health, Health Facilities Evaluation and Licensing conducts mandatory unannounced surveys to ensure facilities provide safe and effective resident care.

15 visits/inspections

7 complaint inspections

8 routine inspections

New Jersey average: 8 visits/inspections

New Jersey average: 6 inspections

Routine Scope And Severity F – Moderate Concern

On a scale from A (least severe) to L (most severe).

Latest inspection

Date:November 20, 2025

43 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

New Jersey average: 18 deficiencies

29 deficiencies identified during routine visits

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

New Jersey average: 18 deficiencies

Compare Memory Care around Union County

The information below is reported by the New Jersey Department of Health, Health Facilities Evaluation and Licensing.
Complete Care at Westfield
HC

Hospice Care

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Westfield
227
No
33
PC NJ2 OPCOS LLC
85.9%
$26,450,845.00
$9,817,801.00
37.1%
191.20
3/5
3.6477
2/5
2/5
5/5
1
17
1
-78%
-6%
+12%
Private Rooms / Semi-Private Rooms
Jewish Home Family
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

HC

Hospice Care

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Rockleigh
196
No
17
JEWISH HOME AT ROCKLEIGH
90.7%
$43,137,327.00
$17,631,215.00
40.9%
186.10
4/5
4.6471
3/5
5/5
4/5
-
22
-
+16%
+20%
+18%
Private Rooms / Semi-Private Rooms
AristaCare at Norwood Terrace
MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

RC

Respite Care

Plainfield
120
No
69
GREEN, RIVKA
84.2%
$15,216,153.00
$5,847,447.00
38.4%
102.60
5/5
3.4834
4/5
3/5
5/5
-
12
-
+30%
-10%
+9%
Private Rooms / Semi-Private Rooms
Elizabeth Nursing and Rehabilitation Center
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

SNF

Nursing Homes 24/7 care needed

-
-
No
85
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Private Rooms / Semi-Private Rooms
Lantern Hill Senior Living Community
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

New Providence
-
No
20
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Private Rooms / Semi-Private Rooms

Complete Care at Westfield Reviews

Share your thoughts and experiences about Complete Care at Westfield. Let’s celebrate the stories that make a difference!
Reviewer avatar
Jay Thomas
This facility is not a place for loved ones you which to thrive in life. When visit my friend he is often soiled and I have to locate someone to clean him. Numerous residents are left in one small activity room which is so crowded and noisy you can not think. The administers including the, business office, is non responsive. Please do not send a loved one here.What do you like most about living here? Answer: Not much. Are there enough caregivers to handle the residents' needs, especially during emergencies? Answer: No Are the common areas pleasant and comfortable for socializing or relaxing? Answer: No How would you rate the quality and variety of the meals? (1-5) Answer: 2 Are special diets handled well? Answer: No Is the dining schedule flexible enough to meet your preferences? Answer: No How do you feel about the level of social interaction available with other residents? Answer: Very low How was the units offered in this community? Answer: No offering Do you feel safe living in this community? Answer: No How well do you think the community handles emergencies or unexpected events? Answer: Not good Are there any hidden fees or unexpected charges? Answer: Yes. Business Office is unresponsive Would you recommend this community to others looking for senior living options? Answer: Definitely not Is there anything you wish you knew before moving in? Answer: The incompetence of the business office

Places of interest near Complete Care at Westfield

Address 4.6 miles from city center

Address 1515 Lamberts Mill Rd, Westfield, NJ 07090

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

475
Total Staff
144
Employees
331
Contractors
69,313
Total Hours (Quarter)
94
Avg Staff/Day
8.1
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse107.3 No
Licensed Practical Nurse1457.9 Yes
Certified Nursing Assistant2698.4 Yes
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
429 staff
8.2hs shift avg
Physicians & Practitioners
11 staff
8.5hs shift avg
Therapy Services
16 staff
6.9hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
2 staff
7.1hs shift avg
Dietary Services
14 staff
7.5hs shift avg
Other Services
2 staff
7.1hs shift avg
Contractor Analysis
24%
of total hours from contractors
16,658 contractor hours this quarter
Certified Nursing Assistant: 201 Licensed Practical Nurse: 112 Speech Language Pathologist: 3 Physical Therapy Assistant: 4 Physical Therapy Aide: 1 Respiratory Therapy Technician: 8 Qualified Social Worker: 2
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant6820126936,97391100%8.4
Licensed Practical Nurse3311214516,24491100%7.9
Other Dietary Services Staff130133,82091100%7.4
Registered Nurse100103,65091100%7.3
Clinical Nurse Specialist100103,58091100%8.6
RN Director of Nursing3031,4607279%8.1
Dietitian1015106167%8.4
Nurse Practitioner1014565763%8
Administrator1014405560%8
Dental Services Staff1014375965%7.4
Mental Health Service Worker1014286268%6.9
Respiratory Therapy Technician0883602629%7.4
Physical Therapy Assistant0442882224%6.6
Speech Language Pathologist0332452022%7.2
Nurse Aide in Training2021651112%11.8
Qualified Social Worker0221432022%7.1
Physical Therapy Aide0111162022%5.8

Health Inspection History

Total Health inspections 4
Near New Jersey average
New Jersey average: 4.0

Last Health inspection on Mar 2025

Total Health citations 17
19% below New Jersey average
New Jersey average: 20.9

4.25 citations per inspection (avg)

Citations origin

Citations can result from standard inspections or complaint-based investigations.

Standard inspections 12 citations
Complaint investigations 10 citations
Breakdown of citations
Critical Health citations 1
43% above New Jersey average
New Jersey average: 0.7
Serious Health citations 0
100% below New Jersey average
New Jersey average: 0.4
Moderate Health citations 16

Minor Health citations 0
Citations history (last 3 years)
Abuse/Neglect moderate citation Mar 10, 2025
Corrected

Infection Control moderate citation Mar 10, 2025
Corrected

Nutrition moderate citation Mar 10, 2025
Corrected

Quality of Care moderate citation Mar 10, 2025
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit LLC
Part of: Complete Care
Resident Census by Payment Source
207 Total Residents
Medicare 36 (17.4%)
Medicaid 164 (79.2%)
Private Pay/Other 7 (3.4%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score 2.2
68% better than New Jersey average
New Jersey average: 6.8
Functional decline score 3.1
75% better than New Jersey average
New Jersey average: 12.4
Long-Stay Resident Measures
Daily care & independence

Need for Help with Daily Activities Increased 1.6%
84% below New Jersey average.

Walking Ability Worsened 1.7%
85% below New Jersey average.

Low Risk Long-Stay Residents with Bowel/Bladder Incontinence 5.9%
63% below New Jersey average.
Safety & clinical stability

Falls with Major Injury 1.8%
27% below New Jersey average.

High Risk Residents with Pressure Ulcers 4.4%
27% below New Jersey average.

Urinary Tract Infection 0.0%
100% below New Jersey average.
Emotional & behavioral wellbeing

Depressive Symptoms 3.9%
65% below New Jersey average.

Antipsychotic Use 16.5%
49% above New Jersey average.
Preventive care

Pneumococcal Vaccine 99.4%
7% above New Jersey average.

Influenza Vaccine 100.0%
3% above New Jersey average.
Nutrition & physical health

Lost Too Much Weight 1.4%
71% below New Jersey average.
Short-stay resident measures
Pneumococcal Vaccine 99.6%

26% better than New Jersey average
Antipsychotic medication increase 0.3%

72% better than New Jersey average
Influenza Vaccine 98.6%

23% better than New Jersey average

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $248K
This home paid 222% more in fines than the state average.
New Jersey average: $77K
Number of Fines 1
This home received 50% fewer fines than the state average.
New Jersey average: 2.0
Payment Denials 0
This home had 100% fewer payment denials than the state average.
New Jersey average: 0.1
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Feb 13, 2023
$248K

Last updated: Jan 2026

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Financial Aid for New Jersey Seniors

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Managed Long Term Services and Supports

NJ Medicaid MLTSS

Age 65+ or disabled, New Jersey resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

High urban demand; managed care model.

JACC (Jersey Assistance for Community Caregiving)

NJ JACC

Age 60+, New Jersey resident, at risk of nursing home.

~$2,500/month (individual, varies).

$40,000 (individual).

Higher asset limit; limited funding.

Pharmaceutical Assistance to the Aged and Disabled (PAAD)

New Jersey PAAD

Age 65+, NJ resident, enrolled in Medicare Part D or eligible.

~$42,142/year (individual), ~$49,209/year (couple).

Not assessed.

Copays $5 (generic), $7 (brand); covers Part D premiums up to benchmark.

Senior Gold Prescription Discount Program

New Jersey Senior Gold

Age 65+, NJ resident, enrolled in Medicare Part D or eligible.

~$42,142-$52,142/year (individual), ~$49,209-$59,209/year (couple).

Not assessed.

Copays $15 + 50% of remaining cost; no premium assistance.

Medicare Savings Program (MSP)

New Jersey Medicare Savings Program

Age 65+ or disabled, NJ resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

Senior Freeze (Property Tax Reimbursement)

New Jersey Senior Freeze

Age 65+ by Dec 31 prior year, NJ resident, homeowner, paid property taxes.

~$150,000/year (combined household, projected).

Not assessed; home ownership required.

Combines with ANCHOR/Stay NJ via PAS-1; annual application.

ANCHOR (Affordable NJ Communities for Homeowners and Renters)

New Jersey ANCHOR

Age 65+ prioritized, NJ resident, homeowner/renter, paid property taxes/rent.

~$150,000/year (homeowners), ~$75,000/year (renters).

Not assessed.

Combines with Senior Freeze/Stay NJ; broader than prior Homestead program.

Stay NJ

New Jersey Stay NJ

Age 65+ by Dec 31 prior year, NJ resident, homeowner, lived in home 10+ years.

~$500,000/year (projected, subject to final regs).

Not assessed; home ownership required.

Up to 50% tax credit (max $6,500); phased implementation.

Universal Service Fund (USF)

New Jersey Universal Service Fund

Age 65+ prioritized, NJ resident, utility customer, low-income.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Must owe >$25 on bill; combines with LIHEAP if eligible.

Home Energy Assistance Program (LIHEAP)

New Jersey LIHEAP

Age 60+ prioritized, NJ resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Covers oil, gas, electric; emergency aid available.

NJ Family Caregiver Support Program (via NFCSP)

New Jersey Family Caregiver Support Program

Caregivers of 60+ needing care or 55+ caregivers of others; NJ resident; functional needs (2+ ADLs).

Prioritizes ~$24,980/year (individual); no strict cap.

Not assessed; need-based.

21 AAAs; rural/low-income priority.

VA Aid and Attendance (A&A) and Housebound Benefits

New Jersey VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, NJ resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in urban/rural areas.

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