Occupancy rate
99%
In line with the state averageMostly long-term care residents
Most residents stay for extended periods and receive ongoing daily care.
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Assisted Living in USA
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Cortland Acres Nursing Home
Assisted Living in USA
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Cortland Acres Nursing Home
Cortland Acres Nursing Home is part of Blackwater Ridge. It offers various services for residents, including dining and activities. The facility is dedicated to providing quality care and support for its residents.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
94
This home is often near full
That suggests steady demand, but availability may be limited.
Occupancy rate
98.9%
Residents per day
93
Occupancy rate
98.9%
Residents per day
93
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term daily care
Ongoing support needs
Breakdown by payment type
Medicare
11% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
21% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
69% of new residents, often for long-term daily care.
Typical stay
1 - 2 months
Finances and operations
Voluntary non-profit community
Home revenue
$13.0M
Operating deficit
-$838.4K
Voluntary non-profit community
Home revenue
$13.0M
Operating deficit
-$838.4K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$8.8M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$13.9M
94-bed community
A larger shared setting that may offer more common spaces and organized community services.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Occupancy
In line with the state averageOccupied beds
93 / 94
Facility TypeNursing Home (nh)
StatusActive
IssuanceJuly 1, 2025
CountyTucker
License Number74
CMS Certification Number515063
Owner NameCortland Acres SNF Operations LLC
Staffing
Key information about the people who lead and staff this community.
ContactBeth Clevenger
Fax(304)463-4190
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicaid Accepted
This facility is certified for eligible Medicaid services.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In West Virginia, the Department of Health and Human Resources, Office of Health Facility Licensure is responsible for the unannounced inspection and certification of all senior care facilities.
Show Inspection Reports
Latest inspection
Date
June 3, 2025
164 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
West Virginia average: 249 deficiencies
Health Inspection History
Inspections
Total health inspections
5
State average N/A
Last Health inspection on Oct 2025
Total health citations
29
State average N/A
Citations per inspection
5.8
State average N/A
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
25 of 29 citations resulted from standard inspections; 2 of 29 resulted from complaint investigations; and 2 of 29 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
2
2
In line with State averageState average: N/A
Serious Health citations
0
0
In line with State averageState average: N/A
2 critical citations
0 serious citations
27 moderate citations
0 minor citations
Citations history (last 3 years)
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Oct 24, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Oct 24, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jun 25, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jun 25, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Mar 12, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Mar 12, 2025
Corrected
Nursing Services moderate citation
Issues related to the availability and quality of nursing staff and the care they provide.
Mar 12, 2025
Issues related to the availability and quality of nursing staff and the care they provide.
Mar 12, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Usa The information below is reported by the West Virginia Department of Health and Human Resources, Office of Health Facility Licensure.
Filter by care type
Cortland Acres Nursing Home
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Thomas
94
No
A+
-
-
Job Haines Home
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
Bloomfield
40
No
-
85
Studio / 1 Bed / Private / Semi-Private Rooms
Village Care Homes Assisted Living – Stephen F Austin
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Conroe
16
No
-
27
Private / Semi-Private Suite
Countryside Manor Assisted Living
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Conroe
12
No
-
8
-
Anton’s Assisted Living
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Boerne
10
No
-
-
-
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
133
Employees
70
Contractors
63
Staff to resident ratio
1.46:1
0% compared with State averageState average ratio: 0:0
Avg staff/day
41
Average shift
9 hours
0% compared with State averageState average: 0 hours
Total staff hours (quarter)
33,517
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
12
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.7 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
28
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.8 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
69
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.2 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
38.1%
12,756 contractor hours this quarter
Certified Nursing Assistant: 39
Licensed Practical Nurse: 16
Registered Nurse: 8
Staff by category
| Certified Nursing Assistant | 30 | 39 | 69 | 16,553 | 91 | 100% | 9.2 |
| Licensed Practical Nurse | 12 | 16 | 28 | 6,723 | 91 | 100% | 10.8 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 2,071 | 69 | 76% | 8.4 |
| Registered Nurse | 4 | 8 | 12 | 1,586 | 82 | 90% | 10.7 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 1,092 | 64 | 70% | 9.4 |
| Other Dietary Services Staff | 2 | 0 | 2 | 929 | 90 | 99% | 7.4 |
| Speech Language Pathologist | 3 | 0 | 3 | 888 | 66 | 73% | 7.2 |
| Physical Therapy Assistant | 2 | 0 | 2 | 678 | 65 | 71% | 7.3 |
| Administrator | 2 | 0 | 2 | 512 | 64 | 70% | 8 |
| Dietitian | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 480 | 60 | 66% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 460 | 57 | 63% | 8.1 |
| Qualified Activities Professional | 1 | 0 | 1 | 456 | 57 | 63% | 8 |
| Qualified Social Worker | 2 | 0 | 2 | 368 | 64 | 70% | 5.6 |
| Physical Therapy Aide | 1 | 0 | 1 | 217 | 44 | 48% | 4.9 |
69 Certified Nursing Assistant
% of Days
100%
28 Licensed Practical Nurse
% of Days
100%
6 Clinical Nurse Specialist
% of Days
76%
12 Registered Nurse
% of Days
90%
2 Respiratory Therapy Technician
% of Days
70%
2 Other Dietary Services Staff
% of Days
99%
3 Speech Language Pathologist
% of Days
73%
2 Physical Therapy Assistant
% of Days
71%
2 Administrator
% of Days
70%
1 Dietitian
% of Days
69%
1 Mental Health Service Worker
% of Days
66%
1 Nurse Practitioner
% of Days
63%
1 Qualified Activities Professional
% of Days
63%
2 Qualified Social Worker
% of Days
70%
1 Physical Therapy Aide
% of Days
48%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
91 residents
Residents by payment source
Medicare
6 residents (6.6%)
Medicaid
67 residents (73.6%)
Private pay or other
18 residents (19.8%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.8
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.8
13% worse than State averageState average: 11.3
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.8
In line with State averageState average: 21.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
25.8%
Percent of long-stay residents whose need for help with daily activities has increased
25.8%
36% worse than State averageState average: 18.9%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
16.5%
Percent of long-stay residents whose ability to move independently worsened
16.5%
24% better than State averageState average: 21.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.2%
In line with State averageState average: 22.6%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
7.5%
Percent of long-stay residents experiencing one or more falls with major injury
7.5%
68% worse than State averageState average: 4.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
8.5%
Percent of long-stay high risk residents with pressure ulcers
8.5%
72% worse than State averageState average: 4.9%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
3.1%
Percent of long-stay residents with a urinary tract infection
3.1%
59% worse than State averageState average: 2.0%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
5.4%
Percent of long-stay residents who lose too much weight
5.4%
18% better than State averageState average: 6.6%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
3.7%
Percent of long-stay residents who have depressive symptoms
3.7%
40% better than State averageState average: 6.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
23.8%
Percent of long-stay residents who received an antipsychotic medication
23.8%
80% worse than State averageState average: 13.2%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
87.7%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
87.7%
9% worse than State averageState average: 96.8%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.5%
In line with State averageState average: 97.6%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
61.6%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
61.6%
22% worse than State averageState average: 78.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than State averageState average: 1.0%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
47.1%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
47.1%
41% worse than State averageState average: 79.4%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Cortland Acres Nursing Home based on CMS SNF Cost Reports.
Occupancy Rate
88.5%
↑ 10.9pp vs 2022
Net Income
-$838.4K
↑ ~$647.9K vs 2022
Total Payroll
$6.3M
↑ ~$198.4K vs 2022
Profit Margin
-6.7%
↑ 7.7pp vs 2022
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