Inspection Reports for
Cumberland Crossings Retirement Community

1 LONGSDORF WAY, A,B & C WINGS,, CARLISLE, PA, 17015

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23 Reports

2016–2026

Inspection Report — Mar 25, 2026

Renewal
Date: Mar 25, 2026

Visit Reason
The inspection was conducted as a full, unannounced renewal and complaint-related review of Cumberland Crossings Retirement Community to assess compliance with licensing requirements and investigate complaints.

Complaint Details
The inspection included complaint investigation as part of the renewal process, but specific substantiation status is not stated.
Findings
The facility was found to have multiple deficiencies related to medication storage and administration, following prescriber's orders, additional resident assessments, and updating support plans. The submitted plan of correction was accepted and fully implemented by May 1, 2026.

Citations (4)
185a - Implement Storage Procedures: The facility failed to ensure blood glucose readings from the LIBRE 3 device matched those recorded in the medication administration record.
187d - Follow Prescriber's Orders: Insulin Glargine was administered outside of ordered parameters, including timing and blood glucose levels.
225c - Additional Assessment: A resident admitted to hospice care did not have a timely additional assessment reflecting the significant change in condition.
227d - Support Plan Medical/Dental: A resident's support plan was not updated to reflect changes in mobility and safety devices, including wheelchair use and Wander Guard placement.
Report Facts
Residents Served: 40 Current Hospice Residents: 5 Residents Age 60 or Older: 40 Residents Diagnosed with Intellectual Disability: 1 Residents with Mobility Need: 4

Notice — Mar 9, 2026

Date: Mar 9, 2026

Visit Reason
The document serves as a waiver approval for Cumberland Crossings Retirement Community to allow an individual to serve as administrator while completing required training and orientation.

Findings
The waiver is granted with conditions including enrollment in a 100-hour training course, completion of a competency test, attendance at an orientation program, and supervision until training completion. The Department will review compliance annually.

Inspection Report — Mar 18, 2025

Complaint Investigation
Date: Mar 18, 2025

Visit Reason
The inspection was conducted as a complaint investigation during an unannounced partial inspection on 03/18/2025.

Complaint Details
The inspection was complaint-related, but no deficiencies or citations were found, indicating no substantiated issues.
Findings
No regulatory citations or deficiencies were identified as a result of this inspection.

Report Facts
Residents Served: 43 Current Hospice Residents: 2 Resident Support Staff Hours: 0 Total Daily Staff: 56 Waking Staff: 42

Notice — Feb 21, 2025

Date: Feb 21, 2025

Visit Reason
The document serves to notify Cumberland Crossings Retirement Community that their request to waive the requirement for direct care staff to have a high school diploma, GED, or active registry status has been granted under specified conditions.

Findings
The waiver is granted based on submitted documentation of education from outside the United States and is subject to annual review during inspections to ensure compliance with waiver conditions and applicable regulations.

Employees mentioned
NameTitleContext
Theresa HartmanBureau Director, Human Services LicensingSigned the waiver approval letter.

Inspection Report — Jan 7, 2025

Follow-Up
Date: Jan 7, 2025

Visit Reason
The inspection was a partial, unannounced follow-up visit conducted due to an incident, to review the submitted plan of correction for previous deficiencies.

Findings
The submitted plan of correction was determined to be fully implemented, with continued compliance required. A specific deficiency related to staff training was corrected by reassigning transportation duties and enrolling the staff member in required training.

Citations (1)
Staff A transported residents to medical appointments without completing the Department-approved direct care training course.
Report Facts
Residents Served: 44 Current Residents in Hospice: 4 Total Daily Staff: 59 Waking Staff: 44

Inspection Report — Dec 17, 2024

Renewal
Date: Dec 17, 2024

Visit Reason
The inspection was conducted as a renewal visit to review compliance with licensing requirements for Cumberland Crossings Retirement Community.

Findings
The inspection found multiple deficiencies including breaches in record confidentiality, direct care staff qualifications, improper handling of leftover food, unsecured medications and syringes, and medication administration errors. The facility submitted and implemented a plan of correction for all deficiencies.

Citations (6)
Resident records containing protected health information were unlocked, unattended, and accessible on medication carts.
Direct care staff A did not have a high school diploma, GED, or active registry status on the Pennsylvania nurse aide registry.
Unlabeled, undated leftover cake was found in the B hallway lounge refrigerator.
Prescription creams were stored unlocked on the medication cart instead of in a locked treatment cart.
Medication record errors: Resident 3's medication was not available and not administered for several days, yet was marked as given.
Failure to follow prescriber's orders for Resident 3's medication due to unavailability from 12/10/24 through 12/16/24.
Report Facts
Residents Served: 44 Current Hospice Residents: 3 Residents 60 Years or Older: 44 Residents Diagnosed with Mental Illness: 1 Residents Diagnosed with Intellectual Disability: 1 Residents with Mobility Need: 15 Residents with Physical Disability: 3 Total Daily Staff: 59 Waking Staff: 44

Inspection Report — Jan 30, 2024

Renewal
Date: Jan 30, 2024

Visit Reason
The inspection was conducted as a renewal visit to review compliance with licensing requirements for Cumberland Crossings Retirement Community on 01/30/2024 and 01/31/2024.

Findings
The submitted plan of correction was found to be fully implemented. Several deficiencies were identified related to medication labeling, storage procedures, medication administration documentation, following prescriber's orders, and resident record content, all of which had corrective plans accepted and implemented.

Citations (5)
Medication labels for Resident #1 and Resident #2 did not reflect current physician orders.
Blood glucose checks for Resident #1 did not match the medication administration record (MAR).
Medication administration record for Resident #3 lacked staff initials for administered medication.
Resident #3 received medication despite blood pressure readings below prescribed parameters.
Resident #4's record did not include eye color, hair color, and identifying marks.
Report Facts
Residents Served: 39 Total Daily Staff: 47 Waking Staff: 35 Residents with Mobility Need: 8 Residents 60 Years or Older: 39 Residents Diagnosed with Intellectual Disability: 1 Residents Diagnosed with Physical Disability: 1

Inspection Report — Nov 8, 2022

Renewal
Date: Nov 8, 2022

Visit Reason
The inspection was conducted as a renewal and complaint investigation of the Cumberland Crossings Retirement Community on 11/08/2022 and 11/09/2022.

Complaint Details
The inspection included a complaint investigation component as indicated by the reason for visit: Renewal, Complaint.
Findings
The inspection found multiple deficiencies including lack of fire safety orientation for ancillary staff, incomplete rights/abuse training within 40 hours, potential entrapment hazard from uncovered enabler bars, improper use and sharing of glucometers, sanitary condition violations, improper food storage, meal service not consistently provided in the dining room, expired medications, inaccurate medication administration records, and incomplete preadmission screening documentation. Plans of correction were submitted and fully implemented by 12/19/2022.

Citations (10)
Ancillary staff person did not receive training in general fire safety and emergency preparedness prior to or during first work day.
Ancillary staff person completed 40 scheduled work hours prior to receiving training on reporting of reportable incidents and conditions.
Resident #1 has a partially covered enabler bar attached to bed posing potential entrapment hazard.
Glucometer belonging to Resident #2 was mistakenly used to measure Resident #3's blood sugar.
Trash can in kitchen was full, uncovered and not in use at the time.
An 8-quart container of frozen chicken pot pie was found with a warped lid resulting in an open and unsealed container.
Meal service was not provided in the dining room on certain days; meals served in residents' rooms beyond allowed exceptions.
Resident #1 had expired topical medication in bathroom.
Blood glucose levels for Resident #3 were not recorded properly on the Medication Administration Record; glucometer not calibrated to correct date and time.
Resident #1's preadmission screening form was completed after admission date.
Report Facts
Residents Served: 37 Staffing Hours: 54 Waking Staff: 41 Current Hospice Residents: 2 Residents with Mobility Need: 17 Residents 60 Years or Older: 37 Residents Diagnosed with Intellectual Disability: 1 Residents with Physical Disability: 1

Notice — Jun 30, 2021

Date: Jun 30, 2021

Visit Reason
The document serves as a renewal notification and issuance of a regular license for Cumberland Crossings Retirement Community Personal Care Home, following receipt of the renewal application dated April 1, 2021.

Findings
The Department advises that an onsite inspection will be conducted within the next twelve months as required by regulation, and enforcement action will be taken if noncompliance is found during that inspection.

Report Facts

Employees mentioned
NameTitleContext
Jamie L. BuchenauerDeputy Secretary, Office of Long-term LivingSigned the renewal notification letter.
Jarrod LeoSVP – Chief Financial OfficerRecipient of the renewal notification letter.

Inspection Report — Mar 31, 2021

Renewal
Date: Mar 31, 2021

Visit Reason
The inspection was conducted as a renewal inspection of the Cumberland Crossings Retirement Community to review compliance with licensing requirements.

Findings
The submitted plan of correction was determined to be fully implemented following the inspection visits on 03/31/2021 and 04/01/2021. Continued compliance must be maintained. Several deficiencies were cited related to medication storage procedures, preadmission screening forms, and support plan documentation, all of which have been accepted and implemented with completion dates of 06/25/2021.

Citations (3)
On 3/25/21 at 8:00 AM, Resident #2 had a blood sugar reading on their glucometer of 174. The medication administration record (MAR) had a blood sugar reading of 176 recorded.
Resident #3's preadmission screening form, dated 5/20/20, was not signed by the person who completed the form and does not include a determination that the needs of the resident can be met by the services provided by the home.
The assessment update for Resident #1, dated 5/26/20, indicates that the resident has a need for a hospital bed. The hospital bed is equipped with half bedrails on each side. The resident uses the half bedrail on their right side for positioning. The resident's support plan, dated 11/26/20, does not document the plan to protect the resident from the potential risk of injury from the bedrails.
Report Facts
Residents Served: 41 Total Daily Staff: 56 Waking Staff: 42

Inspection Report — May 21, 2020

Renewal
Date: May 21, 2020

Visit Reason
The inspection was conducted as a licensing inspection by the Pennsylvania Department of Human Services, Bureau of Human Services Licensing.

Findings
The facility was found to be in compliance with 55 Pa. Code Ch. 2600 relating to Personal Care Homes.

Notice — June 23, 2020

Date: June 23, 2020

Visit Reason
This document serves as a certificate of compliance and notification of license renewal for Cumberland Crossings Retirement Community, a Personal Care Home. It informs the facility that an annual onsite inspection will be conducted within the next twelve months as required by state regulations.

Findings
The Department has issued a regular license in response to the renewal application. The document does not report any inspection findings or deficiencies.

Report Facts

Report — January 21, 2020

January 21, 2020

Report — June 21, 2019

June 21, 2019

Report — May 6, 2019

May 6, 2019

Report — June 25, 2018

June 25, 2018

Report — May 1, 2018

May 1, 2018

Report — April 17, 2018

April 17, 2018

Report — November 27, 2017

November 27, 2017

Report — June 21, 2017

June 21, 2017

Report — May 11, 2017

May 11, 2017

Report — July 28, 2016

July 28, 2016

Report — May 6, 2016

May 6, 2016

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