Inspection Reports for
Delaware Oaks Center for Rehabilitation and Nursing

1205 Delaware Avenue, Buffalo, NY, 14209

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Citations (last 5 years)

Citations (over 5 years) 11.6 citations/year

Citations are regulatory findings recorded during state inspections.

127% worse than New York average
New York average: 5.1 citations/year

Citations per year

28 21 14 7 0
2021
2022
2023
2024
2025

Inspection Report

Complaint Investigation
Citations: 2 Date: Nov 24, 2025

Visit Reason
The inspection was conducted as a complaint investigation based on allegations of resident-to-resident sexual abuse involving two residents at the facility.

Complaint Details
The complaint investigation (2598732) found that Resident #51 touched Resident #12 inappropriately without consent. Multiple witnesses including Resident #61 and Certified Nurse Aides reported the incident. The facility's investigation confirmed reasonable cause to believe abuse occurred. The abuse allegation was not reported to the State Agency within the required two-hour timeframe.
Findings
The facility failed to protect residents from resident-to-resident sexual abuse involving Resident #51 and Resident #12, both severely cognitively impaired and unable to consent. Additionally, the facility did not timely report the abuse allegation to the State Agency within the required timeframe.

Citations (2)
Failure to protect residents from all types of abuse including physical, mental, sexual abuse, physical punishment, and neglect.
Failure to timely report suspected abuse to the State Agency within the required timeframe.
Report Facts
Residents reviewed: 3 Residents involved: 2 Complaint Investigation ID: 2598732 Date of abuse incident: Aug 22, 2025 Date of survey completion: Nov 24, 2025

Employees mentioned
NameTitleContext
Certified Nurse Aide #3Certified Nurse AideWitnessed Resident #51 put their hand up Resident #12's bra
Certified Nurse Aide #1Certified Nurse AideWorked evening shift on 08/22/2025 and reported Resident #51 behavior
Registered Nurse #2Unit ManagerReported Resident #12 was attention-seeking with Resident #51 and confirmed interventions
Registered Nurse #5Nurse SupervisorInstructed to intervene after abuse allegation reported
AdministratorReceived abuse report from Resident #61 and initiated investigation
Director of NursingDirector of NursingResponsible for reporting abuse to State Agency but failed to report within required timeframe

Inspection Report

Complaint Investigation
Capacity: 60 Citations: 1 Date: Mar 26, 2025

Visit Reason
One isolated infection prevention & control deficiency with no actual harm but potential for minor harm, corrected by May 15, 2025.

Findings
One isolated infection prevention & control deficiency with no actual harm but potential for minor harm, corrected by May 15, 2025.

Citations (1)
Infection prevention & control

Inspection Report

Complaint Investigation
Capacity: 60 Citations: 21 Date: Aug 9, 2024

Visit Reason
Multiple isolated and widespread standard health deficiencies including care plan, abuse prevention, mobility, pest control, physical environment, resident allergies, restraints, environment, pressure ulcer treatment; and life safety code deficiencies related to building construction, doors, electrical systems, fire alarm, gas equipment, hazardous areas, illumination, maintenance, sprinkler system, and smoke barriers. All corrected by October 7, 2024.

Findings
Multiple isolated and widespread standard health deficiencies including care plan, abuse prevention, mobility, pest control, physical environment, resident allergies, restraints, environment, pressure ulcer treatment; and life safety code deficiencies related to building construction, doors, electrical systems, fire alarm, gas equipment, hazardous areas, illumination, maintenance, sprinkler system, and smoke barriers. All corrected by October 7, 2024.

Citations (21)
Develop/implement comprehensive care plan
Free from abuse and neglect
Increase/prevent decrease in rom/mobility
Maintains effective pest control program
Physical environment
Resident allergies, preferences, substitutes
Right to be free from physical restraints
Safe/clean/comfortable/homelike environment
Treatment/svcs to prevent/heal pressure ulcer
Building construction type and height
Corridor - doors
Electrical systems - essential electric syste
Ep program patient population
Ep testing requirements
Fire alarm system - testing and maintenance
Gas equipment - cylinder and container storag
Hazardous areas - enclosure
Illumination of means of egress
Maintenance, inspection & testing - doors
Sprinkler system - maintenance and testing
Subdivision of building spaces - smoke barrie

Inspection Report

Complaint Investigation
Capacity: 60 Citations: 22 Date: Mar 24, 2023

Visit Reason
Multiple standard health deficiencies including food sanitation, abuse prevention, psychotropic medication use, physical environment, reporting violations, resident call system, and life safety code deficiencies including hand rub dispensers, building construction, doors, electrical systems, elevators, fire alarm, gas equipment, hazardous areas, means of egress, portable heaters, sprinkler system. All corrected by May 12, 2023.

Findings
Multiple standard health deficiencies including food sanitation, abuse prevention, psychotropic medication use, physical environment, reporting violations, resident call system, and life safety code deficiencies including hand rub dispensers, building construction, doors, electrical systems, elevators, fire alarm, gas equipment, hazardous areas, means of egress, portable heaters, sprinkler system. All corrected by May 12, 2023.

Citations (22)
Food procurement,store/prepare/serve-sanitary
Free from abuse and neglect
Free from unnec psychotropic meds/prn use
Physical environment
Reporting of alleged violations
Resident call system
Standards of construction for new nh
Alcohol based hand rub dispenser (abhr)
Building construction type and height
Corridor - doors
Doors with self-closing devices
Egress doors
Electrical systems - essential electric syste
Elevators
Ep program patient population
Fire alarm system - testing and maintenance
Gas equipment - cylinder and container storag
Hazardous areas - enclosure
Means of egress - general
Portable space heaters
Roles under a waiver declared by secretary
Sprinkler system - maintenance and testing

Inspection Report

Complaint Investigation
Capacity: 60 Citations: 4 Date: Jan 3, 2023

Visit Reason
Standard health deficiency for essential equipment safe operating condition and life safety code deficiencies including electrical systems, fire alarm system out of service, and sprinkler system out of service. All corrected by February 17, 2023.

Findings
Standard health deficiency for essential equipment safe operating condition and life safety code deficiencies including electrical systems, fire alarm system out of service, and sprinkler system out of service. All corrected by February 17, 2023.

Citations (4)
Essential equipment, safe operating condition
Electrical systems - essential electric syste
Fire alarm system - out of service
Sprinkler system - out of service

Inspection Report

Complaint Investigation
Capacity: 60 Citations: 1 Date: May 11, 2022

Visit Reason
Isolated quality of care deficiency with actual harm (Level 3), corrected by July 8, 2022.

Findings
Isolated quality of care deficiency with actual harm (Level 3), corrected by July 8, 2022.

Citations (1)
Quality of care

Inspection Report

Complaint Investigation
Capacity: 60 Citations: 1 Date: Apr 12, 2022

Visit Reason
Isolated reporting of alleged violations deficiency (Level 2), corrected by May 1, 2022.

Findings
Isolated reporting of alleged violations deficiency (Level 2), corrected by May 1, 2022.

Citations (1)
Reporting of alleged violations

Inspection Report

Complaint Investigation
Capacity: 60 Citations: 1 Date: Nov 5, 2021

Visit Reason
Isolated infection prevention & control deficiency (Level 2), corrected by December 17, 2021.

Findings
Isolated infection prevention & control deficiency (Level 2), corrected by December 17, 2021.

Citations (1)
Infection prevention & control

Inspection Report

Routine
Citations: 5 Date: Apr 14, 2021

Visit Reason
The inspection was a standard survey conducted to assess compliance with regulatory requirements related to resident dignity, pressure ulcer care, dialysis care, psychotropic medication use, and medication storage and labeling.

Findings
The facility was found deficient in multiple areas including failure to ensure resident dignity and privacy, inadequate pressure ulcer care and documentation, improper dialysis care communication and dressing management, lack of physician documentation for continued use of PRN psychotropic medication beyond 14 days, and unsafe medication storage practices including unlocked medication rooms, expired medications, undated insulin pens, and improperly stored discontinued controlled substances.

Citations (5)
Failure to ensure resident dignity and privacy for Resident #340, including exposure in the dayroom, meals served on a bare mattress on the floor, and lack of call light/bell.
Failure to provide appropriate pressure ulcer care for Resident #17, including lack of weekly assessments and incomplete treatment documentation.
Failure to provide safe, appropriate dialysis care for Resident #62, including failure to remove AVF dressing per physician order and lack of communication with dialysis center.
Failure to ensure psychotropic medications are only used when necessary and PRN orders are limited to 14 days without physician documentation supporting continuation for Resident #22.
Failure to ensure all drugs and biologicals are labeled, stored in locked compartments, and controlled substances are stored in separately locked compartments; including unlocked medication room, expired OTC medications, undated insulin pen, and discontinued controlled drugs stored improperly.
Report Facts
PRN Xanax administrations: 8 Expired OTC medications: 2 Discontinued controlled drug bottles: 38

Employees mentioned
NameTitleContext
LPN #8Licensed Practical NurseStated medication room door should always be locked and was unaware why it was unlocked.
LPN #3Licensed Practical NurseStated AVF dressing should be removed the day after dialysis and would remove it when interviewed.
RN #1Registered NurseObserved pressure ulcer treatments not completed as ordered and not documented appropriately.
Interim DONInterim Director of NursingAcknowledged failure to ensure weekly pressure ulcer measurements and proper care; stated AVF dressing should be removed next shift after dialysis.
Regional Clinical DirectorRegional Clinical DirectorAcknowledged responsibility for ensuring pressure ulcer measurements and medication cart audits; explained discontinued narcotics storage.
Director of Social WorkDirector of Social WorkUnaware PRN Xanax needed re-evaluation or discontinuation within 14 days.
Pharmacy ConsultantPharmacy ConsultantStated PRN antipsychotics should have 14 day stop date or clinical rationale to continue.
Attending PhysicianAttending PhysicianAware PRN antipsychotics must be renewed every 14 days or discontinued; unsure about facility P&P on AVF dressing removal.

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