Occupancy rate
59%
In line with Delaware average
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Assisted Living in Milford
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Delaware Veterans Home
Assisted Living in Milford
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Delaware Veterans Home
A community where patriotism and Delaware lifestyle meet, the Delaware Veterans Home encourages its veterans to find a new meaning of a quiet and peaceful way of life. Camaraderie is located in the atmosphere of the community and is found in how management and staff honor the retirement home. Seniors are ensured to maintain an active and enjoyable lifestyle in a restful new home.
In a nursing care home for veterans, residents are given fully-furnished bedrooms to enjoy leisure and spiritual activities, specialized programs, and healthy, delicious meals available. Its skilled nursing services include rehabilitative therapies– speech, occupational, and physical. A pathologist is available on-site.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
144
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
59%
Residents per day
85
Occupancy rate
59%
Residents per day
85
144-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 3 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Occupancy
In line with Delaware averageOccupied beds
85 / 144
Average residents
86 per day
Facility TypeNursing Home
StatusActive
IssuanceNovember 6, 2025
ExpirationOctober 6, 2026
License Number2029
Delaware Veterans Home is administrated by Sandy Amaker.
Staffing
Key information about the people who lead and staff this community.
Director of NursingBrandi Cunningham
Director of Nursing Email
[email protected]
Administrator Email
[email protected]
Types of Care at Delaware Veterans Home
Assisted Living
Inspection History
In Delaware, the Department of Health and Social Services, Division of Health Care Quality is responsible for the oversight, unannounced inspection, and licensing of all long-term care settings.
13 visits/inspections
Show Inspection Reports
Latest inspection
Date
August 1, 2025
Complaint Investigation47 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Delaware average: 64 deficiencies
Inspection Report Summary for Delaware Veterans Home
The most recent inspection on August 1, 2025, found no deficiencies during a complaint investigation survey. Earlier inspections showed a mixed record, with prior reports citing deficiencies related mainly to resident care, medication administration, and safety, as well as staff training and infection control. A notable substantiated complaint in April 2024 involved abuse by nursing staff, resulting in termination of an employee, and other reports confirmed issues with emergency preparedness and documentation. Complaint investigations were mostly unsubstantiated except for a few substantiated cases involving abuse, fall reporting, and training deficiencies. The facility’s recent inspections indicate improvement, with the last two surveys showing no deficiencies after a period of multiple citations.
Health Inspection History
Inspections
Total health inspections
4
Delaware average 4.4
Last Health inspection on Mar 2025
Total health citations
28
Delaware average 38.9
Citations per inspection
7
Delaware average 8.72
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
22 of 28 citations resulted from standard inspections; 5 of 28 resulted from complaint investigations; and 1 of 28 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Delaware averageDelaware average: 0.9
Serious Health citations
1
1
17% better than Delaware averageDelaware average: 1.2
0 critical citations
1 serious citation
27 moderate citations
0 minor citations
Citations history (last 3 years)
Administration moderate citation
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Mar 06, 2025
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Mar 06, 2025
Corrected
Quality of Care serious citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Mar 06, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Mar 06, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Mar 06, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Mar 06, 2025
Corrected
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Mar 06, 2025
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Mar 06, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Milford The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.
Filter by care type
Delaware Veterans Home
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Milford
144
No
3
-
-
Sandy Amaker
Brandi Cunningham
Milford Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.
Milford
136
No
34
-
-
John Byrd
Beth Poehouseman
Milford Place
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
Milford
85
No
18
Studio / 1 Bed / 2 Bed
-
Brenda Negron - Ed
Joseph Spigone
Places of interest near Delaware Veterans Home
3.2 miles from city center — 2.28 miles to nearest hospital (Milford Wellness Village)
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
152
Employees
81
Contractors
71
Staff to resident ratio
2.30:1
43% better than Delaware averageDelaware average ratio: 1.61:1
Avg staff/day
52
Average shift
9.6 hours
26% better than Delaware averageDelaware average: 7.6 hours
Total staff hours (quarter)
45,649
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
29
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.4 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
17
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.4 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
62
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.5 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
37.7%
17,207 contractor hours this quarter
Certified Nursing Assistant: 29
Registered Nurse: 15
Licensed Practical Nurse: 10
Physical Therapy Assistant: 5
Qualified Social Worker: 4
Speech Language Pathologist: 3
Respiratory Therapy Technician: 3
Clinical Nurse Specialist: 1
Physical Therapy Aide: 1
Staff by category
| Certified Nursing Assistant | 33 | 29 | 62 | 21,070 | 91 | 100% | 10.5 |
| Registered Nurse | 14 | 15 | 29 | 7,715 | 91 | 100% | 10.4 |
| Clinical Nurse Specialist | 14 | 1 | 15 | 5,854 | 91 | 100% | 8.9 |
| Licensed Practical Nurse | 7 | 10 | 17 | 4,807 | 91 | 100% | 10.4 |
| Other Dietary Services Staff | 6 | 0 | 6 | 2,383 | 91 | 100% | 7.7 |
| Dental Services Staff | 2 | 0 | 2 | 839 | 61 | 67% | 7.4 |
| Nurse Practitioner | 2 | 0 | 2 | 465 | 62 | 68% | 7.5 |
| Mental Health Service Worker | 1 | 0 | 1 | 459 | 62 | 68% | 7.4 |
| Administrator | 1 | 0 | 1 | 458 | 61 | 67% | 7.5 |
| Dietitian | 1 | 0 | 1 | 398 | 53 | 58% | 7.5 |
| Physical Therapy Aide | 0 | 1 | 1 | 372 | 47 | 52% | 7.9 |
| Speech Language Pathologist | 0 | 3 | 3 | 361 | 38 | 42% | 7.2 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 329 | 44 | 48% | 6.9 |
| Qualified Social Worker | 0 | 4 | 4 | 72 | 24 | 26% | 3 |
| Physical Therapy Assistant | 0 | 5 | 5 | 70 | 22 | 24% | 3.2 |
62 Certified Nursing Assistant
% of Days
100%
29 Registered Nurse
% of Days
100%
15 Clinical Nurse Specialist
% of Days
100%
17 Licensed Practical Nurse
% of Days
100%
6 Other Dietary Services Staff
% of Days
100%
2 Dental Services Staff
% of Days
67%
2 Nurse Practitioner
% of Days
68%
1 Mental Health Service Worker
% of Days
68%
1 Administrator
% of Days
67%
1 Dietitian
% of Days
58%
1 Physical Therapy Aide
% of Days
52%
3 Speech Language Pathologist
% of Days
42%
3 Respiratory Therapy Technician
% of Days
48%
4 Qualified Social Worker
% of Days
26%
5 Physical Therapy Assistant
% of Days
24%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
66 residents
Residents by payment source
Medicare
2 residents (3%)
Medicaid
21 residents (31.8%)
Private pay or other
43 residents (65.2%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.7
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.7
9% better than Delaware averageDelaware average: 9.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
19.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
19.8
In line with Delaware averageDelaware average: 19.0
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
17.0%
Percent of long-stay residents whose need for help with daily activities has increased
17.0%
10% worse than Delaware averageDelaware average: 15.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
18.6%
Percent of long-stay residents whose ability to move independently worsened
18.6%
6% better than Delaware averageDelaware average: 19.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.8%
8% worse than Delaware averageDelaware average: 22.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
0.8%
Percent of long-stay residents experiencing one or more falls with major injury
0.8%
74% better than Delaware averageDelaware average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.7%
Percent of long-stay high risk residents with pressure ulcers
3.7%
16% better than Delaware averageDelaware average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Delaware averageDelaware average: 2.1%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
3.5%
Percent of long-stay residents who lose too much weight
3.5%
38% better than Delaware averageDelaware average: 5.8%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.4%
Percent of long-stay residents who have depressive symptoms
0.4%
93% better than Delaware averageDelaware average: 6.0%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
11.3%
Percent of long-stay residents who received an antipsychotic medication
11.3%
In line with Delaware averageDelaware average: 11.0%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.5%
In line with Delaware averageDelaware average: 95.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Delaware averageDelaware average: 97.4%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
77.2%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
77.2%
6% worse than Delaware averageDelaware average: 82.1%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$32K
68% lower than Delaware averageDelaware average: $98K
Number of fines
1
46% fewer fines than Delaware averageDelaware average: 1.9
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Delaware averageDelaware average: 0.2
Fines amount comparison
Fines amount comparison
This facility
$32K
Delaware average
$98K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 6, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 6, 2025
$32K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Delaware Veterans Home based on CMS SNF Cost Reports.
Occupancy Rate
34.5%
↓ 5.2pp vs 2021
Net Income
-$6.5M
↑ ~$15.2M vs 2021
Total Payroll
$9.4M
↓ ~$1.6M vs 2021
Profit Margin
-99.4%
↑ 219.6pp vs 2021
Loading trend charts...
Guides for Better Senior Living
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