Milford Center

Nursing Home, Hospice Care, Memory Care, Palliative Care & Respite Care · Milford, DE

700 Marvel Rd, Milford, DE 19963 View map

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Milford Center accepts Medicare, Medicaid, and private pay.

Calculator: See prices in your area

Milford Center accepts Medicare, Medicaid, and private pay.

Overview of Milford Center

As a Genesis Healthcare Community, Milford Center is a nursing home ideal for residents who seek to relax and recover. Specializing in short-term rehabilitation and long-term care, the multi-awarded community provides professional and compassionate service for its residents. Milford Center cultivates the holistic needs of its residents in a home-like setting.

The services are multidisciplinary for both skilled nursing and rehabilitation services– focusing on post-surgical care, on-site therapy (physical, occupational, speech), strength conditioning, mobility improvement; colostomy care, dementia care, pain management, wound care; and medical professionals are on-call– medical directors, nurse practitioners, and physicians.

(302) 422-3303

Staffing hours breakdown

Hours per resident per day — compared to Delaware state averages

Total nursing care / resident

3h 48m per day

This facility Delaware avg (4h 39m per day)

vs Delaware avg

-18%

6 of 6 metrics below state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	49m per day	▼ 21% State avg: 1h 2m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	50m per day	▼ 18% State avg: 1h 1m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 11m per day	▼ 11% State avg: 2h 28m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 26m per day	▼ 15% State avg: 4h 2m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	3m per day	▼ 70% State avg: 9m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	24m per day	▼ 45% State avg: 43m per day · National avg: 28m per day

Capacity and availability

125 days

136-bed community

A larger shared setting that may offer more common spaces and organized community services.

1 year in operation

A newer community that may feature more recent facilities and programs.

Walk Score: 34 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate

65%

Lower than the Delaware average: 80.7%

Occupied beds

88 / 136

Average occupied beds in Delaware homes 86 beds

Facility TypeNursing Home

IssuanceFebruary 9, 2025

ExpirationFebruary 12, 2025

License Number1155

Milford Center is administrated by John Byrd.

Staffing

Key information about the people who lead and staff this community.

Director of NursingBeth Poehouseman

Director of Nursing Email[email protected]

Administrator Email[email protected]

Since 2020 · 6 years of data 182 deficiencies

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Delaware state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2020 vs. Delaware state average

Overall vs. DE average

Latest Inspection December 23, 2025 Follow Up

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	DE Average	vs. DE Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	182	64	This facility has 184% more total deficiencies than a typical Delaware nursing home (182 vs. DE avg 64).↑ 184% worse
Deficiencies per year Average deficiencies per year since 2020.	30.3	10.7	This facility has 183% more deficiencies per year than a typical Delaware nursing home (30.3 vs. DE avg 10.7).↑ 183% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The December 23, 2025 follow-up survey found the facility in substantial compliance with no deficiencies as of December 5, 2025.
The September 23, 2025 annual inspection identified 8 deficiencies involving care planning, ADL care, respiratory care, bowel/bladder management, dental services, food safety, and resident records.
The facility’s record shows recurring issues with care planning, ADL assistance, and food safety from 2024 through 2025, despite corrective action plans and follow-up surveys.

Show Inspection Reports

Inspections since 2024

Total health inspections 9

Delaware average 4.4

Last Health inspection on Nov 2025

Total health citations

Delaware average 38.9

Citations per inspection

8.44

Delaware average 8.72

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

38 of 76 citations resulted from standard inspections; 29 of 76 resulted from complaint investigations; and 9 of 76 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 2 years)

Critical health citations

344% worse than Delaware average

Delaware average: 0.9

Serious health citations

150% worse than Delaware average

Delaware average: 1.2

4 critical citations Delaware average: 0.9

3 serious citations Delaware average: 1.2

69 moderate citations Delaware average: 35.7

0 minor citations Delaware average: 1

Citations history (last 2 years)

Nutrition moderate citation Nov 17, 2025

Corrected

Quality of Care critical citation Jun 26, 2025

Corrected

Abuse/Neglect moderate citation Nov 25, 2024

Corrected

Abuse/Neglect moderate citation Nov 25, 2024

Corrected

Total staff 155

Employees 126

Contractors 29

Staff to resident ratio 1.74 : 1

7% more staff per resident than Delaware average

Avg staff/day 50

Average shift 7.8 hours

0% compared with Delaware average

Total staff hours (quarter) 35,752

Nursing staff breakdown

8.1 hours

8.7 hours

7.7 hours

Contractor staffing

2,757 contractor hours this quarter

Certified Nursing Assistant: 14 Licensed Practical Nurse: 7 Registered Nurse: 4 Medical Director: 2 Occupational Therapy Assistant: 1 Occupational Therapy Aide: 1

Staff by category


Certified Nursing Assistant	60	14	74	16,713	92	100%	7.7
Licensed Practical Nurse	15	7	22	6,374	92	100%	8.7
Registered Nurse	14	4	18	3,909	92	100%	8.1
Clinical Nurse Specialist	5	0	5	1,890	70	76%	7.9
Other Dietary Services Staff	6	0	6	1,430	89	97%	7.3
Mental Health Service Worker	3	0	3	1,360	66	72%	8
Physical Therapy Aide	4	0	4	525	66	72%	7.5
Administrator	1	0	1	512	64	70%	8
Dental Services Staff	1	0	1	512	64	70%	8
Nurse Practitioner	1	0	1	486	61	66%	8
Other Social Services Staff	1	0	1	423	56	61%	7.6
Respiratory Therapy Technician	1	0	1	347	45	49%	7.7
Occupational Therapy Aide	0	1	1	320	47	51%	6.8
Speech Language Pathologist	2	0	2	299	55	60%	5.3
Qualified Social Worker	2	0	2	217	38	41%	5.4
Physical Therapy Assistant	6	0	6	209	45	49%	3.7
Nurse Aide in Training	3	0	3	100	13	14%	6.7
Occupational Therapy Assistant	0	1	1	80	31	34%	2.6
Medical Director	0	2	2	39	12	13%	3.3
RN Director of Nursing	1	0	1	7	2	2%	3.5

74 Certified Nursing Assistant

% of Days 100%

22 Licensed Practical Nurse

% of Days 100%

18 Registered Nurse

% of Days 100%

5 Clinical Nurse Specialist

% of Days 76%

6 Other Dietary Services Staff

% of Days 97%

3 Mental Health Service Worker

% of Days 72%

4 Physical Therapy Aide

% of Days 72%

1 Administrator

% of Days 70%

1 Dental Services Staff

% of Days 70%

1 Nurse Practitioner

% of Days 66%

1 Other Social Services Staff

% of Days 61%

1 Respiratory Therapy Technician

% of Days 49%

1 Occupational Therapy Aide

% of Days 51%

2 Speech Language Pathologist

% of Days 60%

2 Qualified Social Worker

% of Days 41%

6 Physical Therapy Assistant

% of Days 49%

3 Nurse Aide in Training

% of Days 14%

1 Occupational Therapy Assistant

% of Days 34%

2 Medical Director

% of Days 13%

1 RN Director of Nursing

% of Days 2%

View All Staffing Data in Milford

Total fines amount $177K

80% higher than Delaware average

Delaware average: $98K

Number of fines 3

61% more fines than Delaware average

Delaware average: 1.9

Payment Denials 0

100% fewer payment denials than Delaware average

Delaware average: 0.2

Fines amount comparison

This facility $177K

Delaware average $98K

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

3 penalties in the past 3 years

Multiple penalties were reported in the last 3 years.

Civil Money Penalty Jun 26, 2025

$15K

Civil Money Penalty Nov 25, 2024

$105K

Civil Money Penalty Feb 27, 2024

$58K

Last updated: Jan 2026

High-risk clinical events score 11.7

22% worse than Delaware average

Delaware average: 9.6

Functional decline score 21.7

14% worse than Delaware average

Delaware average: 19.0

Long-stay resident measures

Need for Help with Daily Activities Increased 14.2%

8% better than Delaware average

Delaware average: 15.4%

Walking Ability Worsened 22.4%

13% worse than Delaware average

Delaware average: 19.8%

Low Risk Residents with Bowel/Bladder Incontinence 28.3%

28% worse than Delaware average

Delaware average: 22.1%

Falls with Major Injury 2.2%

27% better than Delaware average

Delaware average: 3.0%

High Risk Residents with Pressure Ulcers 10.8%

142% worse than Delaware average

Delaware average: 4.4%

Urinary Tract Infection 0.3%

87% better than Delaware average

Delaware average: 2.1%

Lost Too Much Weight 9.0%

56% worse than Delaware average

Delaware average: 5.8%

Depressive Symptoms 8.9%

48% worse than Delaware average

Delaware average: 6.0%

Antipsychotic Use 14.3%

30% worse than Delaware average

Delaware average: 11.0%

Pneumococcal Vaccine 79.3%

17% worse than Delaware average

Delaware average: 95.3%

Influenza Vaccine 92.9%

5% worse than Delaware average

Delaware average: 97.4%

Short-stay resident measures

Pneumococcal Vaccine 47.7%

42% worse than Delaware average

Delaware average: 82.1%

Antipsychotic medication increase 2.7%

200% worse than Delaware average

Delaware average: 0.9%

Influenza Vaccine 60.9%

27% worse than Delaware average

Delaware average: 83.1%

Re-hospitalized after SNF stay 17.5%

19% better than Delaware average

Delaware average: 21.5%

Emergency department visits 10.6%

5% better than Delaware average

Delaware average: 11.2%

Falls with major injury 0.0%

100% better than Delaware average

Delaware average: 0.8%

Ability to care for self at discharge 50.0%

7% worse than Delaware average

Delaware average: 53.7%

Successful return to home or community 47.5%

6% worse than Delaware average

Delaware average: 50.6%

Breakdown by payment type

Medicare

35% of new residents, usually for short-term rehab.

Typical stay 25 days

Private pay

54% of new residents, often for short stays.

Typical stay 30 days

Medicaid

11% of new residents, often for long-term daily care.

Typical stay 2 - 3 years

Total residents 89

Medicare

4.5% of residents

Private pay or other

95.5% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Milford Center from 2011–2024, based on CMS SNF Cost Reports.

Occupancy Rate 85.6% ↑ 0.1pp vs 2023

Net Patient Income -$2.5M ↓ ~$342.1K vs 2023

Payroll Costs $6.3M ↓ ~$354.7K vs 2023

Operating Margin -17.3% ↓ 2.2pp vs 2023

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024
Occupancy %	93.7%	93.8%	93.6%	95.0%	94.4%	93.3%	91.8%	89.3%	86.9%	80.2%	70.9%	82.8%	85.4%	85.6%
Beds	136	136	136	136	136	136	136	136	136	136	136	136	136	136
Net Income	-$214,519	-$750,590	-$452,398	-$177,030	-$222,626	-$19,573	-$278,784	$6,214	-$895,449	-$10,070,737	-$11,472,376	-$964,077	-$2,036,920	-$2,485,754
Gross Revenue	$10,566,463	$14,878,422	$16,974,954	$17,870,823	$9,351,923	$19,172,281	$19,153,682	$19,977,849	$19,806,250	$18,050,307	$16,537,552	$19,291,352	$20,965,769	$22,217,601
Operating Expenses	$10,727,635	$14,852,183	$15,233,506	$15,133,565	$7,662,729	$15,162,152	$15,310,682	$14,849,043	$14,950,391	$23,578,909	$26,259,397	$15,643,061	$16,371,396	$16,885,352
Net Patient Income	-$337,471	-$946,022	-$483,856	-$208,855	-$236,488	-$46,151	-$301,416	-$14,953	-$911,758	-$10,758,385	-$14,630,336	-$2,234,649	-$2,147,755	-$2,489,813
Net Patient Revenue	$10,390,164	$13,906,161	$14,749,650	$14,924,710	$7,426,241	$15,116,001	$15,009,266	$14,834,090	$14,038,633	$12,820,524	$11,629,061	$13,408,412	$14,223,641	$14,395,539
Payroll Costs	$5,271,036	$7,492,974	$7,204,043	$7,219,082	$3,450,473	$6,638,709	$6,598,983	$5,747,341	$5,811,650	$6,449,197	$5,274,762	$5,508,074	$6,660,354	$6,305,680
Operating Margin %	-3.3%	-6.8%	-3.3%	-1.4%	-3.2%	-0.3%	-2.0%	-0.1%	-6.5%	-83.9%	-125.8%	-16.7%	-15.1%	-17.3%
Medicare %	20.6%	19.2%	20.8%	17.9%	18.8%	20.4%	19.8%	17.8%	13.7%	10.8%	13.4%	8.2%	10.3%	6.6%
Medicaid %	0.0%	0.0%	59.4%	63.6%	61.8%	64.4%	66.8%	70.7%	72.8%	78.8%	77.2%	78.9%	82.2%	81.2%
Private %	79.4%	80.8%	19.7%	18.6%	19.4%	15.2%	13.3%	11.6%	13.5%	10.4%	9.4%	13.0%	7.5%	12.2%
Net Patient Revenue/Day	$296	$298	$317	$317	$320	$326	$329	$335	$326	$321	$330	$326	$335	$338
Cost/Day	$306	$318	$328	$321	$330	$327	$336	$335	$347	$591	$746	$381	$386	$396
Avg Length of Stay	91.0 days	105.9 days	94.6 days	105.5 days	92.9 days	95.0 days	93.8 days	98.0 days	114.1 days	110.3 days	78.4 days	133.9 days	157.7 days	124.9 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 06/2024.

Net patient revenue

$14.4M

Net patient income

-$2.5M

Voluntary non-profit community Operated by a church.

Net patient revenue

$14.4M

Net patient income

-$2.5M

Other income

$4.1K

Payroll costs

$6.3M 43.8% of net patient revenue

Other operating costs

$10.6M

Total costs

$16.9M

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Most new residents arrive under private pay (54% of admissions), and a typical private pay stay runs around 30 days.

Coverage residents most often arrive under.

Medicare 35%

Private pay 54%

Medicaid 11%

Coverage residents most often leave under.

Medicare 25%

Private pay 48%

Medicaid 27%

1.4 miles from city center Estimated distance in miles from Milford's city center to Milford Center's address, calculated via Google Maps. — 0.13 miles to nearest hospital (Gastro)

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The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.

3 facilities compared · CMS & DE Dept. of Health data


Delaware Veterans Home		NH	Milford (Delaware Veterans Boulevard)	144 Facility 144 DE AVG 102 Rank #12 / 73	59.0% Facility 59.0% DE AVG 80.7% Rank #41 / 44	-27%	6.83 Facility 6.83 DE AVG 4.66 Rank #3 / 40				+44%	+47%	$31.8k Facility $31.8k DE AVG $96.1k Rank #22 / 41	28 Facility 28 DE AVG 38.9 Rank #14 / 41	7.0 Facility 7.0 DE AVG 8.7 Rank #14 / 41	1	85	-	3 Facility 3 DE AVG 40 Rank #102 / 110	Carol Erhart	- Facility - DE AVG $19.5M Rank #37 / 37	- Facility - DE AVG $6.3M Rank #15 / 37	- Facility - DE AVG 35.2% Rank #1 / 37	85051
Polaris Healthcare & Rehabilitation Center LLC		NH RC	Milford	100 Facility 100 DE AVG 102 Rank #38 / 73	100.0% Facility 100.0% DE AVG 80.7% Rank #17 / 44	+24%	3.57 Facility 3.57 DE AVG 4.66 Rank #38 / 40				+38%	-23%	$153.9k Facility $153.9k DE AVG $96.1k Rank #37 / 41	89 Facility 89 DE AVG 38.9 Rank #40 / 41	14.8 Facility 14.8 DE AVG 8.7 Rank #36 / 41	3	147	-	80 Facility 80 DE AVG 40 Rank #9 / 110	Nationwide Healthcare Services	$11.2M Facility $11.2M DE AVG $19.5M Rank #34 / 37	$3.3M Facility $3.3M DE AVG $6.3M Rank #32 / 37	29.1% Facility 29.1% DE AVG 35.2% Rank #5 / 37	85058
Milford Center	-	NH HC MC PC RC	Milford	136 Facility 136 DE AVG 102 Rank #16 / 73	64.7% Facility 64.7% DE AVG 80.7% Rank #38 / 44	-20%	3.81 Facility 3.81 DE AVG 4.66 Rank #31 / 40	-	-	-	-8%	-18%	$176.9k Facility $176.9k DE AVG $96.1k Rank #39 / 41	76 Facility 76 DE AVG 38.9 Rank #37 / 41	8.4 Facility 8.4 DE AVG 8.7 Rank #19 / 41	7	84	-	34 Facility 34 DE AVG 40 Rank #65 / 110	Genesis De Holdings LLC	$14.4M Facility $14.4M DE AVG $19.5M Rank #17 / 37	$6.3M Facility $6.3M DE AVG $6.3M Rank #8 / 37	43.8% Facility 43.8% DE AVG 35.2% Rank #18 / 37	85010

Nursing Home Explorer

Elderly and Disabled Waiver

Delaware Medicaid E&D Waiver

Age 65+ or disabled

General Delaware resident, Medicaid- eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Small state, faster processing in some areas.

Benefits

Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care (~$60/day) Home modifications

Delaware Caregiver Support Program

DE Caregiver Support (NFCSP)

Age Caregiver of someone 60+

General Delaware resident.

Income Limits No strict limit; prioritizes low-income.

Asset Limits Not applicable.

Limited slots; rural focus.

Benefits

In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

Delaware Medicaid PACE

Age 55+

General Delaware resident, nursing home-level care need, safe with PACE support.

Income Limits (2025) ~$2,829/month 300% FBR

Asset Limits $2,000 (individual), $3,000 (couple).

Limited to specific areas (e.g., New Castle County); few providers.

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

Medicare Savings Program (MSP)

Delaware Medicare Savings Program

Age 65+ or disabled

General Delaware resident, enrolled in Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; broader limits than some states.

Benefits

Covers Medicare Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20% of services)

Who is the Director of Nursing at Milford Center?

Beth Poehouseman is the Director of Nursing at Milford Center.

Is Milford Center in a walkable area?

Milford Center has a walk score of 34. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of Milford Center?

According to DE state health department records, Milford Center's license number is 1155.

When does Milford Center's license expire?

According to DE state health department records, Milford Center's license expires on February 12, 2025.

What is the occupancy rate at Milford Center?

Milford Center's occupancy is 65%.

Who is the administrator of Milford Center?

John Byrd is the administrator of Milford Center.

How many beds does Milford Center have?

Milford Center has 136 beds.

Guides for Better Senior Living

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Milford Center

Overview of Milford Center

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Staffing

Leadership

Contact Milford Center

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Delaware state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2024

Breakdown of citation severity (last 2 years)

Citations history (last 2 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

74 Certified Nursing Assistant

22 Licensed Practical Nurse

18 Registered Nurse

5 Clinical Nurse Specialist

6 Other Dietary Services Staff

3 Mental Health Service Worker

4 Physical Therapy Aide

1 Administrator

1 Dental Services Staff

1 Nurse Practitioner

1 Other Social Services Staff

1 Respiratory Therapy Technician

1 Occupational Therapy Aide

2 Speech Language Pathologist

2 Qualified Social Worker

6 Physical Therapy Assistant

3 Nurse Aide in Training

1 Occupational Therapy Assistant

2 Medical Director

1 RN Director of Nursing

Penalties and fines

Fines amount comparison

Fines amount comparison

Penalty History

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mix of rehab and long-term care

Admissions

Discharges

Places of interest near Milford Center

Calculate Travel Distance to Milford Center

Compare Nursing Home around Milford

Financial Assistance for Nursing Home in Delaware

Elderly and Disabled Waiver

Delaware Caregiver Support Program

Program of All-Inclusive Care for the Elderly (PACE)

Medicare Savings Program (MSP)

Guides for Better Senior Living

Financial Assistance for
Nursing Home in Delaware