Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
154
67 employees · 87 contractors · 56 on an average day Delaware Veterans Home
Nursing Home & Skilled Nursing · Milford, DE
CMS overall rating
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Delaware Veterans Home
Nursing Home & Skilled Nursing · Milford, DE
CMS overall rating
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
A community where patriotism and Delaware lifestyle meet, the Delaware Veterans Home encourages its veterans to find a new meaning of a quiet and peaceful way of life. Camaraderie is located in the atmosphere of the community and is found in how management and staff honor the retirement home. Seniors are ensured to maintain an active and enjoyable lifestyle in a restful new home.
In a nursing care home for veterans, residents are given fully-furnished bedrooms to enjoy leisure and spiritual activities, specialized programs, and healthy, delicious meals available. Its skilled nursing services include rehabilitative therapies– speech, occupational, and physical. A pathologist is available on-site.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing
Data period: Q4 2025 (October 1 – December 31, 2025).
Nursing care per resident per day and state rankings: CMS Provider Information.
Headcount, shifts and contractors: CMS Payroll-Based Journal (PBJ).
Resident count: CMS Long-Term Care Facility Characteristics (data as of Jun 2026).
Total nursing care per resident / day
This nursing home is ranked 3rd out of 37 nursing homes we track in Delaware for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
7h 52m
This nursing home is ranked 3rd out of 37 nursing homes we track in Delaware for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
7h 52mStandout metric: Registered nurse (RN) is +165% above Delaware average
2 of 6 metrics below Delaware average
Daily care time per resident, by role
Registered nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 28 total: 7 of the facility's own employees and 21 agency contractors.
28 staff · 11-hour shifts
2h 44m
↑ 165% · DE 1h 2mThis facility: 2h 44m per resident per day, 165% above the Delaware average of 1h 2m (among Delaware facilities reporting a recent figure).
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 28 total: 7 of the facility's own employees and 21 agency contractors.
28 staff · 11-hour shiftsUS average: 41m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 41m
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 14 total: 4 of the facility's own employees and 10 agency contractors.
14 staff · 11.3-hour shifts
48m
↓ 21% · DE 1h 1mThis facility: 48m per resident per day, 21% below the Delaware average of 1h 1m (among Delaware facilities reporting a recent figure).
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 14 total: 4 of the facility's own employees and 10 agency contractors.
14 staff · 11.3-hour shiftsUS average: 52m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 52m
Certified nursing assistant
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 65 total: 25 of the facility's own employees and 40 agency contractors.
65 staff · 10.9-hour shifts
4h 20m
↑ 75% · DE 2h 28mThis facility: 4h 20m per resident per day, 75% above the Delaware average of 2h 28m (among Delaware facilities reporting a recent figure).
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 65 total: 25 of the facility's own employees and 40 agency contractors.
65 staff · 10.9-hour shiftsUS average: 2h 20m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 2h 20m
Physical therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
2m
↓ 80% · DE 9mThis facility: 2m per resident per day, 80% below the Delaware average of 9m (among Delaware facilities reporting a recent figure).
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
US average: 4m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 4m
Total nursing, weekends
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
6h 59m
↑ 73% · DE 4h 2mThis facility: 6h 59m per resident per day, 73% above the Delaware average of 4h 2m (among Delaware facilities reporting a recent figure).
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–SunUS average: 3h 26m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 3h 26m
RN, weekends
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
1h 42m
↑ 136% · DE 43mThis facility: 1h 42m per resident per day, 136% above the Delaware average of 43m (among Delaware facilities reporting a recent figure).
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–SunUS average: 28m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 28m
Headcount
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
154
67 employees · 87 contractors · 56 on an average day
154 total staff / 62 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Jun 2026); staff: CMS Payroll-Based Journal (Q4 2025).Residents and staff come from two different CMS releases, so the two counts can be a few months apart.
2.48 : 1
↑ 49% · DE 1.66This facility: 2.48 staff per resident, 49% above the Delaware average of 1.66 (among Delaware facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
154 staff ÷ 62 residents
See full Delaware ranking →
Average hours one staff member works on a day they are on shift, across every role.
9.8 h
↑ 29% · DE 7.6 hThis facility: 9.8 h, 29% above the Delaware average of 7.6 h (among Delaware facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
50,457 staff hours this quarter
See full Delaware ranking →45.8% of staff hours were worked by the facility's own employees
Delaware average: 92.2% · Contractors this quarter: Certified Nursing Assistant (40), Registered Nurse (21), Licensed Practical Nurse (10), Respiratory Therapy Technician (5), Qualified Social Worker (4), Physical Therapy Assistant (3), Speech Language Pathologist (2), Physical Therapy Aide (1), Clinical Nurse Specialist (1)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
By The Numbers
Community insights.
Bed count
A mid-sized community that may balance personal attention with shared amenities and social activities.
144
Rank #10 / 41Bed count — State benchmarked This nursing home is ranked 10th out of 41 nursing homes we track in Delaware for bed count. Shows this facility's certified or reported bed count compared to other Delaware facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Delaware that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
A mid-sized community that may balance personal attention with shared amenities and social activities.
144
Rank #10 / 41Bed count — State benchmarked This nursing home is ranked 10th out of 41 nursing homes we track in Delaware for bed count. Shows this facility's certified or reported bed count compared to other Delaware facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Delaware that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Medium-capacity home · Offers a balance of services and community atmosphere.
Walk Score
Car-dependent. Most errands require a car, with limited nearby walkable options.
Rank #41 / 42Walk Score — State benchmarked This nursing home is ranked 41st out of 42 nursing homes we track in Delaware for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Delaware facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Delaware that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Car-dependent. Most errands require a car, with limited nearby walkable options.
Rank #41 / 42Walk Score — State benchmarked This nursing home is ranked 41st out of 42 nursing homes we track in Delaware for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Delaware facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Delaware that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
3
/ 100
Occupancy rate
Occupancy lower than 85% suggests more openings may be available.
Rank #33 / 34Occupancy rate — State benchmarked This nursing home is ranked 33rd out of 34 nursing homes we track in Delaware for occupancy. Shows this facility's occupancy rate versus the Delaware average, with its Statewide rank out of 34. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Delaware that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Occupancy lower than 85% suggests more openings may be available.
Rank #33 / 34Occupancy rate — State benchmarked This nursing home is ranked 33rd out of 34 nursing homes we track in Delaware for occupancy. Shows this facility's occupancy rate versus the Delaware average, with its Statewide rank out of 34. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Delaware that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
59%
This home usually has availability
Based on 85 residents and 144 beds. Source: state inspection report (Aug 2025)
Lower than the Delaware average: 83.3%About This Community
Pricing & Financial Information
The below pricing was updated on
$320/Day
Facility TypeNursing Home
IssuanceNovember 6, 2025
License Number2029
Delaware Veterans Home is administered by Sandy Amaker.
Director of NursingBrandi Cunningham
Director of Nursing Emailbrandi.cunningham@delaware.gov
Administrator Emailsandy.amaker@delaware.gov
Physical Therapy
Occupational Therapy
Speech Therapy
Wound Care and Infection Control Nursing
Psychiatric Services
Dietitian
Basic Cable and Telephone Service
TransportationListed as: Transportation to local medical appointments
Laundry & Linen
Pets not allowed
Library
Computers
Beauty Salon
Courtyard
Pavilion and Fishing Pond
Snoezelen Sensory RoomA calming room with lights, sounds and textures, often used in memory care.
Common Living and Dining Areas
Multi-Denominational Chapel
Room Types
Semi-Private / Shared Room
This profile shows two inspection records, and their totals often differ. Inspection History and the Inspection Scorecard below are state data — the figures the state publishes and the state inspection reports we hold on file — covering the entire facility. CMS Health Inspection History covers only this home's Medicare and Medicaid-certified nursing beds, from federal certification surveys.
Inspection History
In Delaware, the Department of Health and Social Services, Division of Health Care Quality is responsible for the oversight, unannounced inspection, and licensing of all long-term care settings.
Since 2020 · 6 years of data
These figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability.
Includes all inspection records for this property, which could include management/ownership changes. 76 deficiencies 13 inspections
Includes all inspection records for this property, which could include management/ownership changes. 76 deficiencies 13 inspections
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Delaware state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2020 vs. Delaware state average
Overall vs. DE average
0 Worse
No metrics in this bucket.
2 Better
Metrics better than Delaware average:
• Total deficiencies (20% below)
• Deficiencies per inspection (47% below)
• Total deficiencies (20% below)
• Deficiencies per inspection (47% below)
Deficiencies
| This Facility | DE Average | vs. DE Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 76 | 95.0 | This facility has 20% fewer total deficiencies than a typical Delaware nursing home (76 vs. DE avg 95).↓ 20% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 5.8 | 11.0 | This facility has 47% fewer deficiencies per inspection than a typical Delaware nursing home (5.8 vs. DE avg 11).↓ 47% better |
Inspections
| This Facility | DE Average | vs. DE Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 13 | 9.0 | This facility has had 44% more total inspections than the Delaware average (13 vs. DE avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↑ 44% more |
CMS Health Inspection History
Federal inspection data published by CMS, covering this home's Medicare and/or Medicaid-certified skilled-nursing/nursing beds only.
Total health inspections
4
↓ 7% · DE 4.3This facility: 4, 7% below the Delaware average of 4.3 (among Delaware facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Total health citations
21
Rank #8 / 37Health citations — State benchmarked This nursing home is ranked 8th out of 37 nursing homes we track in Delaware for health citations. Shows this facility's total health deficiency citations benchmarked to the Delaware State average, with a ranking across all 37 DE facilities. Lower citation counts earn a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Delaware that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 43% · DE 36.8This facility: 21, 43% below the Delaware average of 36.8 (among Delaware facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citations per inspection
5.25
Rank #9 / 37Citations per inspection — State benchmarked This nursing home is ranked 9th out of 37 nursing homes we track in Delaware for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Delaware mean across 37 facilities with citation data. Lower is better. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Delaware that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 37% · DE 8.33This facility: 5.25, 37% below the Delaware average of 8.33 (among Delaware facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citation severity
100% corrected
21 of 21 citations corrected
Critical
J–L
0
↓ 100% · DE 1This facility: 0, 100% below the Delaware average of 1 (among Delaware facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Immediate jeopardy
Serious
G–I
2
↑ 54% · DE 1.3This facility: 2, 54% above the Delaware average of 1.3 (among Delaware facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Actual harm
Moderate
D–F
19
↓ 43% · DE 33.5This facility: 19, 43% below the Delaware average of 33.5 (among Delaware facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, more than minimal risk
Minor
A–C
0
↓ 100% · DE 1This facility: 0, 100% below the Delaware average of 1 (among Delaware facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, minimal riskLatest inspection: Mar 12, 2026 · 7 citations, all corrected
Most cited category: Quality of Life & Care, 5 of 21 citations · 9 categories in total
Citations history
Most recent first
Mar 12, 2026
7 citations
Abuse/Neglect serious citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Nutrition moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Mar 06, 2025
5 citations
Administration moderate citation
Corrected
Corrected
Quality of Care serious citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Apr 25, 2024
3 citations
Abuse/Neglect moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Apr 25, 2023
6 citations
Abuse/Neglect moderate citation
Corrected
Corrected
Nursing Services moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Top deficiency categories
Share of 21 citations
Quality of Life & Care
5 deficiencies (24%)
Resident Assessment & Care Planning
4 deficiencies (19%)
Resident Rights
3 deficiencies (14%)
Abuse, Neglect & Exploitation
3 deficiencies (14%)
Infection Control
2 deficiencies (10%)
Nutrition & Dietary
1 deficiency (5%)
Administration
1 deficiency (5%)
Nursing & Physician Services
1 deficiency (5%)
Pharmacy Services
1 deficiency (5%)
How citations are counted
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
13 of 21 citations resulted from standard inspections; 5 of 21 resulted from complaint investigations; and 3 of 21 came from combined inspections (standard and complaint).
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Source
Data sourced from CMS Health Deficiencies reports, which cover the Medicare and/or Medicaid-certified skilled-nursing and nursing beds and no other part of the community. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database · Data as of Aug 2026
2 penalties in the past 3 years
Latest: Mar 12, 2026 · $86,920 civil money penalty
Mar 12, 2026 · $86,920 civil money penalty
Mar 6, 2025 · $31,837 civil money penalty
Total fines
$118,757
↑ 22% · DE $98KThis facility: $118,757, 22% above the Delaware average of $97,549. Average among the 32 Delaware facilities with a penalty on record.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US avg $67KUS average: $67,417, among the 6,775 US facilities with a penalty on record.Rank #31 / 37Federal fines — State benchmarked This nursing home is ranked 31st out of 37 nursing homes we track in Delaware for federal fines. Shows this facility's cumulative CMS federal fine dollars versus the Delaware average among facilities with fines, and where it ranks among 37 facilities in the pool. Lower total dollars mean a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Delaware that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Number of fines
2
↓ 2% · DE 2.03This facility: 2, 2% below the Delaware average of 2.03. Average among the 32 Delaware facilities with a penalty on record.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US avg 1.96US average: 1.96, among the 6,775 US facilities with a penalty on record.
Payment denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
DE avg 0.19Delaware average: 0.19. Average among the 32 Delaware facilities with a penalty on record.US avg 0.36US average: 0.36, among the 6,775 US facilities with a penalty on record.
Penalty history · past 3 years
Mar 12, 2026
Civil money penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$86,920
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$86,920
Mar 6, 2025
Civil money penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$31,837
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$31,837Fine amount comparison
This facility
$118,757
Delaware average
$97,549
US average
$67,417
Totals count every penalty on record; the history lists the past 3 years. Delaware and US averages are among facilities with a penalty on record.
A civil money penalty is a fine for noncompliance, per day or per instance. A payment denial stops Medicare/Medicaid payments for new residents until issues are fixed.
Quality of care over time
How residents at this home fare on health outcomes and preventive care, compared with the Delaware average.
CMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best.
5
/ 5
Significantly above average
↑ 32% · DE 3.8This facility: 5.0, 32% above the DE average of 3.8 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.
9.3
Score · lower is better
↑ 22% · DE 7.7This facility: 9.3, 22% above the DE average of 7.7 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.
18.8
Score · lower is better
↑ 21% · DE 15.5This facility: 18.8, 21% above the DE average of 15.5 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.13 long-stay measures: 8 better, 3 worse, 2 near DE average
1 short-stay measure: 1 worse
Long-stay residents
People who live at the home · 13 measures
Daily care & independence
Needed more help with daily activities
Percent of long-stay residents whose need for help with daily activities has increased
14.8%
↑ 16% · DE 12.7This facility: 14.8, 16% above the DE average of 12.7 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose need for help with daily activities has increased
14.8%
↑ 16% · DE 12.7This facility: 14.8, 16% above the DE average of 12.7 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Walking ability worsened
Percent of long-stay residents whose ability to move independently worsened
23.2%
↑ 71% · DE 13.6This facility: 23.2, 71% above the DE average of 13.6 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose ability to move independently worsened
23.2%
↑ 71% · DE 13.6This facility: 23.2, 71% above the DE average of 13.6 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Bowel or bladder incontinence (low-risk residents)
Percent of low risk long-stay residents who lose control of their bowels or bladder
18.5%
↓ 9% · DE 20.2This facility: 18.5, 9% below the DE average of 20.2 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of low risk long-stay residents who lose control of their bowels or bladder
18.5%
↓ 9% · DE 20.2This facility: 18.5, 9% below the DE average of 20.2 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Safety & clinical stability
Urinary tract infection
Percent of long-stay residents with a urinary tract infection
1.1%
↓ 47% · DE 2.1This facility: 1.1, 47% below the DE average of 2.1 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents with a urinary tract infection
1.1%
↓ 47% · DE 2.1This facility: 1.1, 47% below the DE average of 2.1 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Falls with major injury
Percent of long-stay residents experiencing one or more falls with major injury
1.8%
↓ 43% · DE 3.2This facility: 1.8, 43% below the DE average of 3.2 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents experiencing one or more falls with major injury
1.8%
↓ 43% · DE 3.2This facility: 1.8, 43% below the DE average of 3.2 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Pressure ulcers (high-risk residents)
Percent of long-stay high risk residents with pressure ulcers
2.6%
↓ 25% · DE 3.5This facility: 2.6, 25% below the DE average of 3.5 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay high risk residents with pressure ulcers
2.6%
↓ 25% · DE 3.5This facility: 2.6, 25% below the DE average of 3.5 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Physical & mental health
Lost too much weight
Percent of long-stay residents who lose too much weight
4.3%
↓ 21% · DE 5.4This facility: 4.3, 21% below the DE average of 5.4 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who lose too much weight
4.3%
↓ 21% · DE 5.4This facility: 4.3, 21% below the DE average of 5.4 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Depressive symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
↓ 100% · DE 10.3This facility: 0.0, 100% below the DE average of 10.3 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who have depressive symptoms
0.0%
↓ 100% · DE 10.3This facility: 0.0, 100% below the DE average of 10.3 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Antipsychotic use
Percent of long-stay residents who received an antipsychotic medication
8.4%
↓ 21% · DE 10.7This facility: 8.4, 21% below the DE average of 10.7 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who received an antipsychotic medication
8.4%
↓ 21% · DE 10.7This facility: 8.4, 21% below the DE average of 10.7 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.6%
↑ 3% · DE 95.7This facility: 98.6, 3% above the DE average of 95.7 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.6%
↑ 3% · DE 95.7This facility: 98.6, 3% above the DE average of 95.7 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
↑ 3% · DE 97.4This facility: 100.0, 3% above the DE average of 97.4 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
↑ 3% · DE 97.4This facility: 100.0, 3% above the DE average of 97.4 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Hospital & emergency visits
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
2.02
↑ 10% · DE 1.83This facility: 2.02, 10% above the DE average of 1.83 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of hospitalizations per 1,000 long-stay resident days.
2.02
↑ 10% · DE 1.83This facility: 2.02, 10% above the DE average of 1.83 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
ER visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.04
↓ 24% · DE 1.37This facility: 1.04, 24% below the DE average of 1.37 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.04
↓ 24% · DE 1.37This facility: 1.04, 24% below the DE average of 1.37 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Short-stay residents
Rehab and recovery after a hospital stay · 1 measures
Preventive care
Pneumococcal vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
79.1%
↓ 5% · DE 83.5This facility: 79.1, 5% below the DE average of 83.5 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
79.1%
↓ 5% · DE 83.5This facility: 79.1, 5% below the DE average of 83.5 (among DE facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jun 2026)
Total residents
62
Medicaid
17
27.4% of residents
Private pay or other
45
72.6% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for Delaware Veterans Home from 2012–2022, based on CMS SNF Cost Reports. Includes all financial data for this property, which could include management/ownership changes.
Key figures below are for fiscal year ending in 2022 — the home's most recent complete cost report, an older period than most facilities report.
Net Patient Income
-$6.5M
↑ ~$15.7M vs 2021
Payroll Costs
$9.3M
↓ ~$1.4M vs 2021
Operating Margin
-99.4%
↑ 228.5pp vs 2021
Places of interest near Delaware Veterans Home
2.1 miles from city center
Estimated distance in miles from Milford's city center to Delaware Veterans Home's address, calculated via Google Maps.
Calculate Travel Distance to Delaware Veterans Home
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Compare Nursing Homes around Milford
Info below is compiled from CMS reports & the DE Dept. of Health & Social Services (DHSS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Delaware average is: 49.2% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Delaware Veterans Home | NH SNF | Milford | 144
Facility
144
DE AVG
109
Rank
#10 / 41 |
59.0%
Facility
59.0%
DE AVG
83.3%
Rank
#33 / 34 | -29% | 7.87
Facility
7.87
DE AVG
4.67
Rank
#3 / 37 | +44% | +69% | $118.8k
Facility
$118.8k
DE AVG
$97.5k
Rank
#31 / 37 | 21
Facility
21
DE AVG
36.8
Rank
#8 / 37 | 5.3
Facility
5.3
DE AVG
8.3
Rank
#9 / 37 | 2 | 85 | - |
3
Facility
3
DE AVG
39
Rank
#41 / 42 | Carol Erhart | $6.5M*Fiscal year ending 2022These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | $9.3M*Fiscal year ending 2022These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | 142.7%*Fiscal year ending 2022These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | 085051 | ||||
| Milford Center | NH HOS MC PC RC SNF | Milford | 136
Facility
136
DE AVG
109
Rank
#14 / 41 |
64.7%
Facility
64.7%
DE AVG
83.3%
Rank
#30 / 34 | -22% | 4.03
Facility
4.03
DE AVG
4.67
Rank
#24 / 37 | -8% | -14% | $176.9k
Facility
$176.9k
DE AVG
$97.5k
Rank
#35 / 37 | 61
Facility
61
DE AVG
36.8
Rank
#30 / 37 | 6.8
Facility
6.8
DE AVG
8.3
Rank
#16 / 37 | 4 | 88 | - |
34
Facility
34
DE AVG
39
Rank
#25 / 42 | Genesis De Holdings LLC | $12.8MFiscal year ending 06/2025
Facility
$12.8MFiscal year ending 06/2025
DE AVG
$16.2M
Rank
#20 / 31 | $6.0MFiscal year ending 06/2025
Facility
$6.0MFiscal year ending 06/2025
DE AVG
$7.7M
Rank
#26 / 31 | 46.9%Fiscal year ending 06/2025
Facility
46.9%Fiscal year ending 06/2025
DE AVG
49.2%
Rank
#20 / 31 | 085010 | ||||
| Polaris Healthcare & Rehabilitation Center LLC | NH RC SNF | Milford | 100
Facility
100
DE AVG
109
Rank
#26 / 41 |
89.0%
Facility
89.0%
DE AVG
83.3%
Rank
#16 / 34 | +7% | 3.62
Facility
3.62
DE AVG
4.67
Rank
#31 / 37 | +38% | -22% | $153.9k
Facility
$153.9k
DE AVG
$97.5k
Rank
#33 / 37 | 67
Facility
67
DE AVG
36.8
Rank
#34 / 37 | 13.4
Facility
13.4
DE AVG
8.3
Rank
#32 / 37 | 4 | 89 | - |
80
Facility
80
DE AVG
39
Rank
#1 / 42 | Nationwide Healthcare Services | $14.0MFiscal year ending 06/2025
Facility
$14.0MFiscal year ending 06/2025
DE AVG
$16.2M
Rank
#29 / 31 | $3.9MFiscal year ending 06/2025
Facility
$3.9MFiscal year ending 06/2025
DE AVG
$7.7M
Rank
#31 / 31 | 27.7%Fiscal year ending 06/2025
Facility
27.7%Fiscal year ending 06/2025
DE AVG
49.2%
Rank
#31 / 31 | 085058 |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other DE nursing home we track that reports that metric, not just the 3 on this page. See how we rank facilities
Financial Assistance for
Nursing Home in Delaware
Delaware Veterans Home is located in Milford, Delaware.
Here are the financial assistance programs available to residents in Delaware.
Frequently Asked Questions about Delaware Veterans Home
Who is the Director of Nursing at Delaware Veterans Home?
Brandi Cunningham is the Director of Nursing at Delaware Veterans Home.
Is Delaware Veterans Home in a walkable area?
Delaware Veterans Home has a walk score of 3. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of Delaware Veterans Home?
According to DE state health department records, Delaware Veterans Home's license number is 2029.
What is the occupancy rate at Delaware Veterans Home?
Delaware Veterans Home's occupancy is 59%.
Are pets allowed at Delaware Veterans Home?
No, Delaware Veterans Home has a no-pet policy.
What is the best email address for Delaware Veterans Home?
The team at Delaware Veterans Home can be reached at dosdvh_admissions@delaware.gov.
Is Delaware Veterans Home a government-operated facility?
Delaware Veterans Home is a government-operated nursing facility in DE.
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