Inspection Reports for
Discovery Commons Raincross

The complaint alleged that staff were not ensuring a resident received phone calls. The investigation found the allegation to be unfounded as the resident named did not reside at the facility.

The allegation was found to be unfounded because the named resident did not reside at the facility. The complaint was dismissed after interviews and record reviews confirmed no such resident was present.

The complaint was investigated and found to be unfounded because the resident named in the allegations was not a current resident of the facility. The complaint was dismissed.

The investigation found the allegations to be unfounded as the named resident did not reside at the facility. Interviews and record reviews confirmed no evidence supporting the complaint, leading to dismissal of the complaint.

The facility was observed to be clean, in good repair, and compliant with safety and emergency preparedness standards. Client and employee records were reviewed and found to be complete and up to date. Medications were stored securely and dispensed accurately. Fire safety equipment was operational and in compliance.

The complaint alleged that Resident #1 sustained a suspicious head injury due to neglect. The allegation was unsubstantiated based on interviews, records, and lack of corroborating evidence.

The investigation found insufficient evidence to substantiate the allegation. The resident had an unwitnessed fall with a laceration treated by staff, and interviews with staff and family did not disclose concerns about neglect.

The facility was found to be clean, well-maintained, and in good repair with no deficiencies cited. Client and employee records were complete, medication storage and dispensing were accurate, and fire safety measures were in place with a minor technical advisory regarding fire drill record availability.

The complaint alleged staff were not providing adequate laundry services and the facility was not providing adequate housekeeping services. The complaint was found to be unsubstantiated after investigation.

The investigation found the allegations of inadequate laundry and housekeeping services to be unsubstantiated based on observations, interviews, and records review. Laundry services were functional with minor equipment issues addressed, and housekeeping staff were present and performing assigned duties.

The facility was found to be clean, well-maintained, and compliant with safety and health regulations. No deficiencies were cited during the inspection.

The complaint alleged that staff did not properly monitor Resident #1's incontinence needs. The allegation was investigated through observations, interviews, and records review and was found to be unfounded.

The investigation found that the facility reassessed the resident's needs and took appropriate actions including washing the resident's clothes, adjusting shower times, and laying out clothes. The allegation was determined to be unfounded based on observations, interviews, and records review.

The complaint alleged a questionable death. The allegation was found to be unfounded as no evidence supported it.

The investigation found no staff or resident matching the complaint description, no recent deaths in the past week, and the allegation was determined to be unfounded.

The facility demonstrated sufficient infection control measures including hand hygiene supplies, cleaning provisions, and proper PPE use. No deficiencies were cited during the inspection.

The complaint alleged staff were not following COVID-19 guidelines, including PPE use and supply shortages. The allegation was unsubstantiated as there was no preponderance of evidence to prove the violation occurred.

The investigation found that staff generally followed COVID-19 guidelines with available PPE and hygiene supplies. Some staff were observed not wearing masks properly but corrected this when directed. The allegation was deemed unsubstantiated due to insufficient evidence of a violation threatening resident health or safety.

The complaint was investigated and found to be unfounded, meaning the allegations were false or without reasonable basis.

The investigation found both allegations to be unfounded. The requested records were provided after the complaint was filed, and the resident involved in the fall allegation was not a resident of the current facility due to a change of ownership.