Inspection Reports for
Discovery Commons Whittier
12315 BURGESS AVENUE, WHITTIER, CA, 90604
Back to Facility ProfileDeficiencies (last 5 years)
Deficiencies (over 5 years)
3.4 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
15% better than California average
California average: 4 deficiencies/yearDeficiencies per year
12
9
6
3
0
Occupancy
Latest occupancy rate
63% occupied
Based on a January 2026 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Occupancy rate over time
Inspection Report
Complaint Investigation
Census: 79
Capacity: 125
Deficiencies: 0
Date: Jan 29, 2026
Visit Reason
The visit was an unannounced complaint investigation triggered by allegations of staff neglect resulting in a resident injury due to a fall and inadequate hydration of a resident.
Complaint Details
The complaint involved two allegations: staff neglect causing a resident injury from a fall, and failure to ensure adequate hydration. Staff interviews and record reviews did not substantiate the allegations. Attempts to interview the resident and responsible party were unsuccessful. The allegations were determined to be unsubstantiated.
Findings
The investigation found that staff took appropriate fall prevention measures and hydration efforts, but due to insufficient evidence, both allegations were unsubstantiated. No deficiencies were cited.
Report Facts
Capacity: 125
Census: 79
Estimated Days of Completion: 90
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kimberly Ramirez | Licensing Program Analyst | Conducted the complaint investigation |
| George Gonzalez | Administrator | Facility administrator met during the investigation |
Inspection Report
Annual Inspection
Census: 68
Capacity: 125
Deficiencies: 3
Date: Nov 14, 2025
Visit Reason
An unannounced annual inspection visit was conducted to evaluate compliance with licensing requirements and ensure resident safety and facility standards.
Findings
Two Type A deficiencies and one Type B deficiency were identified related to unsafe storage and access to hazardous items and lack of required complaint poster. The facility otherwise maintained proper environmental safety, food service, emergency preparedness, and personnel records.
Deficiencies (3)
CCR 87309(a) Storage Space and Access: Over the counter medication was accessible to resident R2, posing an immediate health and safety risk.
CCR 87309(b) Storage Space and Access: Resident R5 had direct access to personal grooming and hygiene items despite physician's report restricting access, posing an immediate health and safety risk.
CCR 87468(c)(2)(A) Personal Rights of Residents: Complaint poster (PUB 475) was not observed in the main entry or elsewhere in the facility, affecting all 68 residents.
Report Facts
Residents in care: 68
Facility capacity: 125
Residents reviewed: 6
Direct care personnel records reviewed: 2
Personnel records reviewed: 3
Hospice residents allowed: 20
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Joshua Castillo | Administrator | Named in relation to immediate removal of hazardous items and plans of correction |
| Kimberly Ramirez | Licensing Program Analyst | Conducted the inspection and authored the report |
| Fernando Fierros | Licensing Program Manager | Oversaw licensing program and signed report |
Inspection Report
Complaint Investigation
Census: 68
Capacity: 125
Deficiencies: 0
Date: Apr 17, 2025
Visit Reason
The visit was an unannounced complaint investigation triggered by a complaint received on 2024-12-18 regarding neglect, hygiene needs, and timely medical care for a resident.
Complaint Details
The complaint involved allegations that due to neglect a resident sustained wounds, staff did not ensure residents' hygiene needs were met, and staff did not provide timely medical care. The investigation concluded all allegations were unsubstantiated due to insufficient evidence.
Findings
The investigation found insufficient evidence to substantiate allegations of neglect, failure to meet hygiene needs, or failure to provide timely medical care to the resident. Interviews and file reviews indicated the resident was well cared for and the facility was not neglectful.
Report Facts
Capacity: 125
Census: 68
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Glenn Trueman | Licensing Program Analyst | Conducted the complaint investigation visit |
| Wei Siew Ho | Licensing Program Manager | Named as Licensing Program Manager on report |
| Joshua Castillo | Administrator | Facility administrator named in report |
| Frances Reyes | Memory Care Director | Met with Licensing Program Analyst during visit |
Inspection Report
Complaint Investigation
Census: 67
Capacity: 125
Deficiencies: 0
Date: Dec 5, 2024
Visit Reason
An unannounced Case Management visit was conducted to investigate a self-reported incident of suspected elder abuse involving Resident #1 and staff at the facility.
Complaint Details
The complaint involved an alleged inappropriate conversation and suspected elder abuse reported on 10/18/2024. The investigation concluded there was no credible evidence to support the allegation.
Findings
The investigation found no credible evidence to substantiate the allegation of inappropriate behavior or sexual abuse between Resident #1 and staff. No signs of neglect or lack of supervision were found, and no deficiencies were issued.
Report Facts
Staff interviewed: 6
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Joshua Castillo | Executive Director | Met with Licensing Program Analyst during the visit and named in the report |
| Bennette Pena | Licensing Program Analyst | Conducted the unannounced Case Management visit and investigation |
Inspection Report
Annual Inspection
Census: 71
Capacity: 125
Deficiencies: 0
Date: Nov 21, 2024
Visit Reason
Licensing Program Analyst Tao conducted an unannounced annual inspection visit to evaluate compliance with regulations and licensing requirements.
Findings
The facility was found to be in compliance with all applicable regulations including physical plant, medication storage, fire safety, and resident accommodations. No deficiencies were cited during the inspection.
Report Facts
Non-ambulatory residents: 125
Bedridden residents: 20
Approved hospice waiver: 20
Fire extinguisher last service date: Apr 5, 2024
Hot water temperature range (°F): Hot water temperature was between 107.5 and 114.2 degrees Fahrenheit
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Joshua Castillo | Executive Director/administrator | Met during inspection and named in report |
| Bonnie Tao | Licensing Evaluator | Conducted the inspection |
| Fernando Fierros | Supervisor | Supervisor named in report |
Inspection Report
Complaint Investigation
Census: 68
Capacity: 125
Deficiencies: 4
Date: Oct 1, 2024
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations received on 2023-01-20 regarding resident care issues including pressure wounds, neglect, and failure to provide timely medical attention.
Complaint Details
The complaint investigation was substantiated for allegations of pressure wounds, neglect, and failure to provide timely medical attention to resident #1. The allegation of insufficient staffing resulting in a resident leaving unattended was unsubstantiated due to lack of evidence. Immediate civil penalty of $500 was issued.
Findings
The investigation substantiated that a resident developed pressure wounds while in care, the facility neglected the resident's care, and failed to provide timely medical attention. One allegation regarding insufficient staff leading to a resident leaving unattended was unsubstantiated due to lack of evidence.
Deficiencies (4)
Resident developed unstageable pressure injuries and deep tissue injuries while in care, confirmed by hospital and facility records.
Facility neglected resident's care, resulting in poor oral health, staphylococcus infection, and significant weight loss.
Facility failed to provide timely medical attention, leading to severe sepsis, pneumonia, malnutrition, and other serious conditions upon hospital admission.
Allegation that insufficient staff caused resident to leave unattended was investigated and found unsubstantiated due to lack of corroborating evidence.
Report Facts
Civil penalty amount: 500
Resident weight loss: 16
Facility capacity: 125
Resident census: 68
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Joshua Castillo | Executive Director | Met with Licensing Program Analyst during investigation and assisted with visit. |
| Jewel Baptiste | Licensing Program Analyst | Conducted the unannounced complaint investigation visit on 10/01/2024. |
| Angelica Rea | Licensing Program Analyst | Conducted prior visit on 07/26/2024 to issue final results of investigation. |
| Melanie Washington | Administrator | Facility administrator named in report header. |
Inspection Report
Complaint Investigation
Census: 69
Capacity: 125
Deficiencies: 4
Date: Jul 26, 2024
Visit Reason
The investigation was conducted in response to a complaint received on 2023-01-20 alleging that a resident developed pressure wounds while in care, the facility neglected resident's care, failed to provide timely medical attention, and had insufficient staff resulting in a resident leaving unattended.
Complaint Details
The complaint investigation was substantiated for allegations that the resident developed pressure wounds, the facility neglected the resident's care, and failed to provide timely medical attention. The allegation that insufficient staff caused a resident to leave unattended was unsubstantiated due to lack of evidence.
Findings
The investigation substantiated that the resident developed pressure wounds while in care, the facility neglected the resident's care resulting in severe malnutrition and infections, and failed to provide timely medical attention. The allegation regarding insufficient staff leading to a resident leaving unattended was unsubstantiated.
Deficiencies (4)
CCR 876615(a)(1): The facility retained a resident with stage 3 and 4 pressure injuries, which is prohibited. Resident #1 was admitted to the hospital with unstageable pressure injuries on his right hip and foot.
CCR 87465(a)(1): The facility failed to develop and implement a plan for incidental medical and dental care. Resident #1 was diagnosed with a staphylococcus infection in his mouth upon hospital admission.
CCR 87466: The facility did not regularly observe residents for changes in physical, mental, emotional, and social functioning. Resident #1 lost sixteen pounds over six weeks, indicating unmet needs.
CCR 87468.2(a)(4): The facility failed to provide care, supervision, and services by sufficient staff to meet individual resident needs. Resident #1 was admitted with severe sepsis, malnutrition, and pressure injuries.
Report Facts
Civil penalty amount: 500
Resident weight loss: 16
Capacity: 125
Census: 69
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Angelica Rea | Licensing Program Analyst | Conducted the complaint investigation and issued the report. |
| Melanie Washington | Administrator | Facility administrator named in the report. |
| Joshua Castillo | Facility representative who assisted during the investigation visit. | |
| Lisa Hicks | Licensing Program Manager | Oversaw the licensing program and signed the report. |
Inspection Report
Complaint Investigation
Census: 61
Capacity: 125
Deficiencies: 0
Date: May 6, 2024
Visit Reason
The visit was an unannounced complaint investigation conducted in response to multiple allegations including uncleared staff caring for residents, staff not meeting required qualifications, and pest infestations.
Complaint Details
The complaint investigation was unsubstantiated. Allegations included uncleared staff caring for residents, staff lacking required certifications, pest and rodent infestations, and failure to ensure the facility is free of disturbances. The investigation included interviews, document reviews, and facility tour, all of which did not corroborate the allegations.
Findings
The investigation found no evidence to substantiate the allegations. Interviews with staff, residents, and review of documentation confirmed staff clearance, required qualifications, and absence of pest infestations. The allegations were deemed unsubstantiated due to lack of preponderance of evidence.
Report Facts
Capacity: 125
Census: 61
Inspection Report
Complaint Investigation
Census: 61
Capacity: 125
Deficiencies: 1
Date: May 6, 2024
Visit Reason
The visit was an unannounced complaint investigation triggered by an allegation of lack of staff resulting in residents not being administered their medication(s) as prescribed.
Complaint Details
The complaint was substantiated based on interviews and record review. The allegation involved lack of staff causing medication administration delays. The preponderance of evidence standard was met.
Findings
The investigation found that resident #6 did receive their medication late on 1/14/24 due to a medication technician dropping the shift. Staff interviews corroborated the late medication administration, while residents reported their medication was administered as prescribed or self-managed. The allegation was substantiated.
Deficiencies (1)
CCR 87465(a)(4): The licensee failed to assist residents with self-administered medications as needed. Resident #6 was not given prescribed medication Olanzapine F/C 2.5MG tablet at the scheduled time of 4:00 pm, posing a health and safety risk.
Report Facts
Facility Capacity: 125
Census: 61
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Joshua Castillo | Administrator | Named in medication administration finding and assisted with the investigation |
| Angelica Rea | Licensing Program Analyst | Conducted the complaint investigation |
| Lisa Hicks | Licensing Program Manager | Oversaw the complaint investigation report |
Inspection Report
Complaint Investigation
Census: 60
Capacity: 125
Deficiencies: 0
Date: Apr 23, 2024
Visit Reason
An unannounced complaint investigation was conducted regarding an allegation that a resident sustained multiple unexplained bruises and scratches while in care.
Complaint Details
The complaint alleged that Resident #1 sustained multiple unexplained bruises and scratches while in care. The investigation found no evidence to support the allegation, and it was unsubstantiated.
Findings
The investigation included interviews with staff, residents, and review of records. Staff and residents were unable to corroborate the allegation, and there was no evidence of staff negligence causing the bruises. The allegation was determined to be unsubstantiated.
Report Facts
Capacity: 125
Census: 60
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Joshua Castillo | Administrator | Met with Licensing Program Analyst during the complaint investigation |
| Angelica Rea | Licensing Program Analyst | Conducted the complaint investigation |
| Lisa Hicks | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report
Complaint Investigation
Census: 61
Capacity: 125
Deficiencies: 1
Date: Mar 22, 2024
Visit Reason
The visit was an unannounced complaint investigation triggered by allegations including staff not responding timely to communication requests, insufficient administrator presence, and lack of staff resulting in residents not receiving medications as prescribed.
Complaint Details
The complaint investigation was initiated based on allegations received on 01/17/2024. The allegations included staff not responding timely to resident communication requests, insufficient administrator presence, and lack of staff causing medication administration delays. The medication administration allegation was substantiated; others were unsubstantiated.
Findings
The investigation found the allegations regarding staff communication and administrator presence to be unsubstantiated. However, the allegation of medication not being administered as prescribed was substantiated, with evidence that a resident received medication late due to a staffing issue.
Deficiencies (1)
CCR 87465(a)(4): The facility failed to ensure that resident #6 received prescribed medication Olanzapine 2.5mg daily at 4:00pm as scheduled, resulting in late administration and posing a health and safety risk.
Report Facts
Capacity: 125
Census: 61
Deficiencies cited: 1
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Joshua Castillo | Administrator | Named in investigation and exit interview |
| Angelica Rea | Licensing Program Analyst | Conducted the complaint investigation |
| Lisa Hicks | Licensing Program Manager | Oversaw the complaint investigation |
Inspection Report
Complaint Investigation
Census: 67
Capacity: 125
Deficiencies: 1
Date: Jan 23, 2024
Visit Reason
The inspection was conducted as an unannounced complaint investigation following a complaint received on 2023-10-11 alleging a scabies outbreak at the facility.
Complaint Details
The complaint alleged a scabies outbreak at the facility. The allegation was substantiated based on interviews, record reviews, and evidence including 10 reported cases from August to November 2023 and an outbreak site clearance notification dated 12/19/2023.
Findings
The investigation found that four memory care residents were being treated for skin conditions consistent with scabies, although no formal diagnosis was made. The facility failed to report the scabies outbreak to community care licensing as required, and the complaint was substantiated.
Deficiencies (1)
CCR 87211(a)(2) requires licensees to report epidemic outbreaks within 24 hours to the licensing agency and local health officer. The administrator did not submit a special incident report to Community Care Licensing indicating the facility had a scabies outbreak.
Report Facts
Reported scabies cases: 10
Deficiency count: 1
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Angelica Rea | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Joshua Castillo | Administrator | Facility administrator who assisted with the investigation and was involved in the exit interview |
Inspection Report
Annual Inspection
Census: 63
Capacity: 125
Deficiencies: 1
Date: Dec 22, 2023
Visit Reason
An unannounced annual visit was conducted using the Infection Control Evaluation Tool to assess compliance with regulations and review facility conditions.
Findings
The facility was toured including common areas and resident rooms. Several deficiencies were noted, including staff files missing first aid cards. Other areas such as fire safety equipment, medication storage, and food supply were found compliant.
Deficiencies (1)
CCR 87411(c)(1): Staff files for 4 out of 4 reviewed employees did not contain current first aid cards, posing a potential health and safety risk.
Report Facts
Resident medications reviewed: 6
Staff files missing first aid cards: 4
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Joshua Castillo | Executive Director | Met with Licensing Program Analyst during inspection and named in findings related to staff compliance. |
Inspection Report
Complaint Investigation
Census: 64
Capacity: 125
Deficiencies: 0
Date: Nov 27, 2023
Visit Reason
The visit was an unannounced complaint investigation triggered by allegations including unexplained injuries to a resident, failure to maintain cleanliness, insufficient staffing, and failure to conduct resident reappraisal as needed.
Complaint Details
The complaint investigation was unsubstantiated. Allegations included unexplained injuries to a resident, failure to maintain cleanliness, insufficient staffing, and failure to conduct reappraisal. The investigation included file reviews, interviews, and facility tours, concluding no violations were found.
Findings
The investigation found no evidence to substantiate the allegations. The facility was observed to be clean and sanitary, staffing was sufficient to meet resident needs, and the resident's reappraisal was not due as the resident did not stay long enough. The allegations were determined to be unsubstantiated.
Report Facts
Capacity: 125
Census: 64
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Angelica Rea | Licensing Program Analyst | Conducted the complaint investigation |
| Joshua Castillo | Administrator who assisted with the investigation and exit interview | |
| Melanie Washington | Administrator | Facility administrator named in report header |
Inspection Report
Complaint Investigation
Census: 66
Capacity: 125
Deficiencies: 0
Date: Sep 8, 2023
Visit Reason
The visit was an unannounced complaint investigation triggered by multiple allegations including neglect resulting in pressure injuries and death, failure to seek timely medical attention, staff hitting a resident, and failure to provide linens in good condition.
Complaint Details
The complaint investigation was unsubstantiated. Allegations included neglect causing pressure injuries and death, failure to seek timely medical attention, staff hitting a resident causing bruising, and failure to provide linens in good condition. Evidence did not support these claims.
Findings
The investigation found contradictory evidence regarding the resident's pressure injuries and determined that the facility provided regular wound care. There was no evidence that staff hit the resident or failed to provide linens in good condition. All allegations were unsubstantiated due to insufficient evidence.
Report Facts
Capacity: 125
Census: 66
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Angelica Rea | Licensing Program Analyst | Conducted the complaint investigation |
| Joshua Castillo | Executive Director | Facility representative who assisted with the investigation |
| Melanie Washington | Administrator | Facility administrator mentioned in the report |
Inspection Report
Complaint Investigation
Census: 57
Capacity: 125
Deficiencies: 1
Date: Apr 11, 2023
Visit Reason
The visit was conducted in response to a complaint alleging that staff did not provide a 60 day notice prior to increasing a resident's rate.
Complaint Details
The complaint alleged that staff did not provide a 60 day notice prior to increasing the resident's rate. The allegation was substantiated based on record review and interviews.
Findings
The investigation found that the facility increased resident #1's monthly rate due to a change in level of care but did not provide a written notice of the rate increase to the resident's family. The invoice lacked a detailed explanation and itemization of charges. The allegation was substantiated.
Deficiencies (1)
HSC 1569.657(a): The licensee failed to provide resident #1 and their representative with written notice of the rate increase within two business days after providing services at the new level of care. The notice did not include a detailed explanation or itemization of charges.
Report Facts
Census: 57
Total Capacity: 125
Credit Amount: 2097.29
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Angelica Rea | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Kambria Wyatt | Business Office Manager | Interviewed during investigation and assisted with the visit |
Inspection Report
Monitoring
Census: 52
Capacity: 125
Deficiencies: 1
Date: Jan 13, 2023
Visit Reason
An unannounced case management visit was conducted to follow up on COVID-19 reporting compliance at the facility.
Findings
The administrator failed to report three COVID-19 positive residents to the licensing agency as required, posing a health and safety risk. The facility was cited for this deficiency and provided with appeal rights.
Deficiencies (1)
CCR 87211(a)(1)(D): Administrator failed to report three COVID-19 positive residents to Community Care Licensing as required, posing a health and safety risk to residents.
Report Facts
COVID-19 positive residents not reported: 3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Angelica Rea | Licensing Evaluator | Conducted the unannounced case management visit and authored the report. |
| Tierre Thornton | Administrator | Facility administrator who failed to report COVID-19 positive residents. |
Inspection Report
Annual Inspection
Census: 51
Capacity: 125
Deficiencies: 0
Date: Jan 6, 2023
Visit Reason
An unannounced annual visit was conducted using the Infection Control Evaluation Tool to assess compliance with regulations.
Findings
The facility was toured including common areas and resident rooms. No deficiencies were observed during the visit, and all safety, medication, and infection control measures were found compliant.
Report Facts
Resident medications reviewed: 5
Food supply duration: 2
Food supply duration: 7
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Angelica Rea | Licensing Program Analyst | Conducted the unannounced annual visit |
| Tierre Thornton | Executive Director | Met with Licensing Program Analyst during inspection |
Inspection Report
Complaint Investigation
Census: 55
Capacity: 125
Deficiencies: 0
Date: Dec 1, 2022
Visit Reason
The visit was an unannounced complaint investigation triggered by an allegation of inadequate staffing to meet the needs of residents at Whittier Place Senior Living Facility.
Complaint Details
The complaint alleged inadequate staffing to meet residents' needs. The allegation was unsubstantiated after investigation including interviews and observations.
Findings
The investigation found that the facility had sufficient staff to meet residents' needs based on staff schedules, observations, and interviews with staff and residents. The allegation was unsubstantiated due to lack of preponderance of evidence.
Report Facts
Capacity: 125
Census: 55
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Angelica Rea | Licensing Program Analyst | Conducted the complaint investigation visit |
| Gloria Paul | Administrator | Met with Licensing Program Analyst during the investigation |
Inspection Report
Complaint Investigation
Capacity: 125
Deficiencies: 0
Date: Aug 2, 2022
Visit Reason
The visit was an unannounced complaint investigation triggered by an allegation that staff did not provide a 60-day notice prior to increasing a resident's rate.
Complaint Details
The complaint alleged that staff did not provide a 60-day notice prior to increasing the resident's rate. The allegation was investigated and found to be unsubstantiated.
Findings
The investigation found that the facility provided a letter dated 11/05/19 to residents and family regarding adjusted care rates effective January 5, 2020, and that Resident #1's rate increase was documented following an annual re-assessment. The allegation was found to be unsubstantiated due to lack of preponderance of evidence.
Report Facts
Facility Capacity: 125
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ruth Tistoj | Program Director | Named in documentation of Resident #1's annual re-assessment and rate increase |
| Elizabeth Ceniceros | Licensing Program Analyst | Conducted the complaint investigation visit |
| Melanie Washington | Administrator | Former Administrator interviewed during investigation |
| Gloria Paul | Administrator | New Administrator present during investigation |
| Brenda Ritter | Interim Executive Director | Present during investigation and spoke with Licensing Program Analyst |
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