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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Elderwood at Amherst is a skilled nursing facility located in Amherst, New York. It offers a range of services including subacute rehabilitation, memory care, and long-term care. The community is known for its friendly atmosphere and comprehensive rehabilitation programs.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 25m per day |
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
28% of new residents, usually for short-term rehab.
70% of new residents, often for short stays.
2% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #250 / 350Payroll — state benchmarkedThis home is ranked 250th out of 350 homes in New York.Shows total annual staff payroll benchmarked to the New York average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Similar to the New York average: 88.3%Elderwood at Amherst is legally operated by 4459 Bailey Avenue Operating Company, LLC (For Profit).
How this facility protects residents through staff vaccination policies and immunization practices.
Percentage of facility employees vaccinated against influenza.
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Enforcement actions are formal penalties or interventions imposed by New York regulators when an assisted living residence fails to meet state care, safety, or regulatory standards. They may include stipulations and orders, civil monetary penalties, operational restrictions, or appointment of temporary management.
This facility has 2 enforcement actions. 57% of New York assisted living residences have zero, and the statewide average is 0.9.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 37 | 29 | This facility has 28% more total citations than a typical New York assisted living residence (37 vs. NY avg 29).↑ 28% worse |
|
Health citations
Violations related to resident care, clinical practices, and day-to-day operations.
| 31 | 20 | This facility has 55% more health citations than a typical New York assisted living residence (31 vs. NY avg 20).↑ 55% worse |
|
Life safety citations
Violations related to building safety — fire prevention, emergency egress, and similar.
| 6 | 4 | This facility has 50% more life safety citations than a typical New York assisted living residence (6 vs. NY avg 4).↑ 50% worse |
|
Citations per year
Average citations per year since 2021.
| 7.4 | 5.8 | This facility has 28% more citations per year than a typical New York assisted living residence (7.4 vs. NY avg 5.8).↑ 28% worse |
|
Citations per inspection
Average citations per inspection.
| 1.8 | 3.2 | This facility has 44% fewer citations per inspection than a typical New York assisted living residence (1.8 vs. NY avg 3.2).↓ 44% better |
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 21 | 9 | This facility has 133% more total inspections than a typical New York assisted living residence (21 vs. NY avg 9).↑ 133% worse |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 11 | 5 | This facility has 120% more inspections with citations than a typical New York assisted living residence (11 vs. NY avg 5).↑ 120% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 52% | 56% | This facility has 4 percentage points lower inspection citation rate than a typical New York assisted living residence (52% vs. NY avg 56%).↓ 4% better |
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 96 | 79 | This facility has 22% more total complaints than a typical New York assisted living residence (96 vs. NY avg 79).↑ 22% worse |
|
Complaints per year
Average complaints per year since 2021.
| 19.2 | 15.8 | This facility has 22% more complaints per year than a typical New York assisted living residence (19.2 vs. NY avg 15.8).↑ 22% worse |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 1.17 | 0.50 | This facility has 134% more complaints per bed than a typical New York assisted living residence (1.17 vs. NY avg 0.5).↑ 134% worse |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 21 | 15 | This facility has 40% more complaint investigations than a typical New York assisted living residence (21 vs. NY avg 15).↑ 40% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on December 4, 2025, found deficiencies related to failure to protect residents from physical and mental abuse by staff, resulting in the suspension and termination of two certified nurse aides. Earlier inspections showed a pattern of deficiencies involving resident abuse, medication errors, evacuation plan issues, and failure to ensure resident dignity and rights. Complaint investigations substantiated multiple cases of abuse, including physical, mental, and sexual abuse, as well as failures in employee screening and CPR provision, with one immediate jeopardy finding that was corrected. Most complaints were substantiated, and enforcement actions included terminations of staff but no fines or license suspensions were listed in the available reports. The inspection history indicates ongoing challenges with resident protection and care, with some corrective actions taken but recurring issues over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsSummary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
16
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
4
4 active
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
12
12 Disposed
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2018
Year of the most recent filing. Recent activity means legal disputes are still being raised against this facility.
2024
Next scheduled court appearance on record across active cases.
Apr 23, 2026
2.6 miles from city center
Estimated distance in miles from Amherst's city center to Elderwood at Amherst's address, calculated via Google Maps.
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Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
The information below is reported by the New York State Department of Health.
| Elderwood at Amherst |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Amherst | 92 | No | 37 | - |
| Job Haines Home |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Bloomfield (Bloomfield Avenue) | 40 | No | 85 | Studio / 1 Bed / Private / Semi-Private Rooms |
| Village Care Homes Assisted Living – Stephen F Austin |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Conroe (Alden Bridge) | 16 | No | 27 | Private / Semi-Private Suite |
| Countryside Manor Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Conroe (Alden Bridge) | 12 | No | 8 | - |
| Anton’s Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Boerne | 10 | No | 45 | - |
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The legal owner and operator of Elderwood at Amherst is 4459 Bailey Avenue Operating Company, LLC (For Profit).
Elderwood at Amherst has a walk score of 37. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
According to NY state health department records, Elderwood at Amherst's license number is 1451307N.
Elderwood at Amherst's occupancy is 89%.
Elderwood at Amherst has 92 beds.
Elderwood at Amherst has had 37 recently reported deficiencies.
Yes — there is 1 photo of Elderwood at Amherst in the photo gallery on this page.
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