Inspection Reports for
Enso Village, a Kendal Affiliate
1801 BOXHEART DRIVE, HEALDSBURG, CA, 95448
Back to Facility ProfileDeficiencies (last 3 years)
Deficiencies (over 3 years)
1.3 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
68% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Occupancy
Latest occupancy rate
77% occupied
Based on a October 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Occupancy rate over time
Inspection Report
Annual Inspection
Census: 307
Capacity: 400
Deficiencies: 1
Date: Oct 10, 2025
Visit Reason
The visit was a required 1-Year unannounced inspection to evaluate compliance with licensing requirements for the Residential Care Facility for the Elderly-Continuing Care Retirement Community (RCFE-CCRC).
Findings
The facility was generally found to be clean, orderly, and compliant with safety and operational regulations. One deficiency was cited for a delayed egress door alarm failure in the Memory Care unit that allowed a resident to leave unsupervised, which was immediately corrected during the visit.
Deficiencies (1)
CCR 87705(e)(5) Care of Persons with Dementia: The delayed egress door alarm in the Memory Care unit failed, allowing a resident to leave the unit unsupervised, posing a potential health and safety risk.
Report Facts
Residents in care: 307
Total licensed capacity: 400
Hospice waiver capacity: 10
Sample size for hot water temperature check: 15
Date of last smoke and carbon monoxide detector inspection: 202505
Date of last fire extinguisher service: 202508
Date of last disaster drill: Aug 14, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Anne Nakiyuka | Administrator | Met with Licensing Program Analyst during inspection and named in report |
| Robert Frank | Licensing Program Analyst | Conducted the inspection and authored the report |
| Victoria Bertozzi | Licensing Program Manager | Named as Licensing Program Manager overseeing the inspection |
Inspection Report
Follow-Up
Census: 260
Capacity: 400
Deficiencies: 0
Date: Aug 29, 2025
Visit Reason
The inspection was conducted to confirm that areas of concern identified during a previous inspection on 2025-03-04 in the facility's new Memory Care unit have been addressed and corrected.
Findings
The inspection found that all previously noted issues in the Memory Care unit, including door functionality, hot water temperatures, oven barriers, refrigerator lock removal, slip-resistant flooring, and exit door barriers, have been corrected. No deficiencies were cited during this visit, and the Memory Care unit was approved for resident occupancy.
Report Facts
Exit areas: 3
Hot water temperature: 118
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Robert Frank | Licensing Program Analyst | Conducted the inspection and authored the report |
| Anne Nakiyuka | Administrator | Facility administrator met during inspection and received report |
Inspection Report
Census: 260
Capacity: 400
Deficiencies: 0
Date: Jun 19, 2025
Visit Reason
The visit was an unannounced Case Management - Incident inspection to obtain more information on a resident incident reported by the Administrator.
Findings
No deficiencies were cited during the visit. Licensing Program Analysts reviewed resident records and requested copies of specific records related to the incident.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| David Smart | Executive Director | Met with Licensing Program Analysts during the inspection. |
| Anne Nakiyuka | Administrator | Reported the resident incident and met with Licensing Program Analysts during the inspection. |
| Robert Frank | Licensing Program Analyst | Conducted the inspection. |
| Elias Magdaleno | Licensing Program Analyst | Conducted the inspection. |
Inspection Report
Census: 8
Capacity: 376
Deficiencies: 0
Date: Mar 4, 2025
Visit Reason
The inspection was an unannounced Case Management visit to evaluate the facility's Memory Care units as part of a Phase 3C expansion and to assess readiness for increased capacity and compliance with safety and operational standards.
Findings
The facility has several areas requiring correction before admitting Memory Care residents, including repairing the Memory Care unit entrance door to function as a delayed egress door, ensuring hot water availability in kitchen faucets, removing refrigerator locks, adding barriers to prevent resident access to hot stove elements, installing slip-resistant mats in bathrooms, and securing exit doors to prevent elopement. No deficiencies were cited at the time of inspection.
Report Facts
Facility capacity increase: 400
Water temperature: 114.5
Water temperature: 105.5
Number of exit areas identified as problematic: 3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Annet Nakiyuka | Administrator | Met with Licensing Program Analyst during inspection and discussed facility conditions. |
| Christi Coppo | Licensing Program Analyst | Conducted the unannounced Case Management inspection. |
| Darcy Wallace | Director of Facilities | Discussed repairs related to Memory Care unit entrance door. |
Inspection Report
Annual Inspection
Census: 180
Capacity: 222
Deficiencies: 0
Date: Sep 12, 2024
Visit Reason
The inspection was an unannounced required annual inspection of the facility to assess compliance with licensing regulations and review the physical plant and Assisted Living units.
Findings
The facility was found to be clean, well-maintained, and compliant with safety and sanitation standards. No deficiencies were cited during the inspection. The Assisted Living expansion was inspected, and a written safety plan is required before occupancy.
Report Facts
Fire extinguisher last inspection date: Sep 25, 2023
Smoke/Carbon Monoxide detector last service date: Dec 1, 2023
Number of staff records reviewed: 6
Increased capacity: 376
Previous capacity: 222
Water temperature in sinks accessible to residents: 117.5
Water temperature in sinks accessible to residents: 114.4
Water temperature in sinks accessible to residents: 112.7
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Annet Nakiyuka | Interim Administrator | Met with Licensing Program Analyst during inspection and noted for Administrator certificate status. |
| Tammy Moratto | Administrator | Facility Administrator of record, noted as interim and status discussed during inspection. |
| Doug Helman | Interim CEO | Spoke with Licensing Program Analyst regarding Administrator status. |
| Christi Coppo | Licensing Program Analyst | Conducted the inspection. |
Inspection Report
Capacity: 138
Deficiencies: 0
Date: Mar 6, 2024
Visit Reason
The visit was an unannounced Case Management inspection conducted to evaluate facility compliance and safety conditions.
Findings
The inspection found that floors 3-4 of buildings I, H, G and floor 2 of building G were approved for 222 non-ambulatory residents, but not for Assisted Living or Memory Care occupancy. Water temperatures in resident-accessible sinks slightly exceeded the allowable range. No deficiencies were cited during this visit.
Report Facts
Water temperature readings: 115.8
Water temperature readings: 115.6
Water temperature readings: 119.4
Water temperature readings: 120.8
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Rosemary Jordan | Administrator / CEO | Met with Licensing Program Analyst and Manager during inspection |
| Nestor Mendez | VP of Operations | Met with Licensing Program Analyst and Manager during inspection; discussed water temperature and safety |
Inspection Report
Complaint Investigation
Capacity: 138
Deficiencies: 1
Date: Mar 6, 2024
Visit Reason
The inspection was an unannounced complaint investigation triggered by allegations that residents were inhabiting areas of the facility without fire clearance.
Complaint Details
The complaint was substantiated based on evidence including observation and photographic documentation of a resident in a non-fire cleared area after hours. The facility considers the incident isolated but failed to comply with fire safety requirements.
Findings
The investigation substantiated that residents were observed in non-fire cleared areas after hours, violating fire safety regulations. The facility failed to meet fire safety requirements as evidenced by observations and photographic review.
Deficiencies (1)
CCR 87203 Fire Safety All facilities shall be maintained in conformity with State Fire Marshal regulations. The licensee failed to prevent residents from occupying non-fire cleared rooms after designated hours, posing a potential health and safety risk.
Report Facts
Facility Capacity: 138
Census: 141
Deficiency Type B: 1
Plan of Correction Due Date: POC due by 2024-03-11
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Rosemary Jordan | CEO | Named in relation to fire clearance violation and interview |
| Nestor Mendez | VP of Operations | Named in relation to fire clearance violation and interview |
| Christi Coppo | Licensing Program Analyst | Conducted complaint investigation |
| Victoria Bertozzi | Licensing Program Manager | Conducted complaint investigation |
Inspection Report
Complaint Investigation
Census: 111
Capacity: 138
Deficiencies: 2
Date: Feb 2, 2024
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by multiple allegations including facility hazards and uncomfortable environment issues.
Complaint Details
The complaint investigation was substantiated for allegations that the facility grounds were hazardous and the environment was uncomfortable due to elevator and HVAC issues. Other allegations regarding amenities and contracted services were unsubstantiated.
Findings
The investigation substantiated that the facility grounds had hazardous conditions such as unfenced bioswales, construction debris, and water pooling. Additionally, the facility was found not to provide a comfortable environment due to non-operational elevators and HVAC system issues causing noise and temperature discomfort for residents.
Deficiencies (2)
CCR 87303 Maintenance and Operation: The facility was not clean, safe, sanitary, and in good repair due to unfenced bioswales, construction debris, and water pooling areas posing risks to residents.
CCR 87468.1(a)(2) Personal Rights of Residents: Residents were not accorded safe, healthful, and comfortable accommodations due to HVAC noise issues and temperature control problems.
Report Facts
Capacity: 138
Census: 111
Plan of Correction Due Date: Feb 9, 2024
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Christi Coppo | Licensing Program Analyst | Conducted complaint investigation and delivered findings |
| Victoria Bertozzi | Licensing Program Manager | Conducted complaint investigation and delivered findings |
| Nestor Mendez | VP of Operations | Met with investigators during inspection |
| Rosemary Jordan | Administrator / CEO | Met with investigators during inspection |
Inspection Report
Census: 50
Capacity: 98
Deficiencies: 0
Date: Nov 30, 2023
Visit Reason
The inspection was an unannounced Case Management visit to evaluate the facility and discuss a requested change of capacity to add additional independent resident apartments as part of their second phase.
Findings
The facility meets licensing requirements but the new building "The Meadows" with 20 independent apartments requires final approval by the local fire district and installation of permanent railings before residents may move in. The administrator agreed to submit photos of the railings and a written safety plan for potential risk areas.
Report Facts
Independent resident apartments in new building: 20
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Rosemary Jordan | Administrator | Met with Licensing Program Analyst during inspection and discussed safety and capacity changes |
| Victoria Bertozzi | Licensing Program Analyst | Conducted the unannounced Case Management inspection |
Inspection Report
Capacity: 82
Deficiencies: 0
Date: Nov 20, 2023
Visit Reason
The inspection was an unannounced Case Management visit to evaluate facility changes and construction progress related to a requested capacity increase as part of the facility's second phase expansion.
Findings
The facility has completed most construction areas identified in Phase 2 except for the Zendo, which remains locked for safety. The local fire department approved floors 2-4 for 98 residents with restrictions on non-ambulatory residents, and the Meadows building is pending fire department approval, limiting total approved capacity to 98 instead of the requested 118.
Report Facts
Capacity approved by local fire department: 98
Requested capacity: 118
Capacity of Meadows building: 20
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Rosemary Jordan | Administrator | Met with Licensing Program Analyst during inspection |
| Victoria Bertozzi | Licensing Evaluator | Conducted the Case Management inspection |
Inspection Report
Capacity: 82
Deficiencies: 0
Date: Nov 17, 2023
Visit Reason
The inspection was an unannounced Case Management visit to evaluate the facility's progress on construction and capacity changes as part of their second phase expansion.
Findings
The facility is completing final construction work including painting, wall touch ups, electrical outlet covers, landscaping, and a sidewalk for additional independent living apartments. No deficiencies were cited during this visit.
Inspection Report
Original Licensing
Capacity: 82
Deficiencies: 0
Date: Nov 3, 2023
Visit Reason
The inspection was conducted as a Prelicensing visit to evaluate the facility prior to opening and to assess compliance with licensing requirements.
Findings
The facility was toured and found to have approved fire clearance for 82 residents. Some water temperatures exceeded allowable limits but the facility has taken steps to reduce temperatures. Construction areas were secured and inaccessible. Required postings were observed and safety features such as grab bars and evacuation chairs were in place.
Report Facts
Fire extinguisher last inspection: 2023
Water temperature readings: 118
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Rosemary Jordan | Administrator | Met with Licensing Program Analyst during Prelicensing inspection. |
Inspection Report
Original Licensing
Capacity: 116
Deficiencies: 0
Date: Oct 30, 2023
Visit Reason
The visit was an initial licensing evaluation conducted via telephone interview to assess the applicant/administrator's understanding of California Code Title 22 regulations and pre-licensing readiness.
Findings
The applicant/administrator demonstrated understanding of facility operation, admission policies, staffing requirements, restricted health conditions, general provisions, emergency preparedness, complaints and reporting, and pre-licensing readiness during the COMP II telephone interview.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Rosemary Jordan | Administrator | Applicant/administrator who participated in the COMP II interview and confirmed understanding of regulations. |
| Bethany Hunter | Licensing Evaluator | Conducted the licensing evaluation and signed the report. |
| Jude De La Concepcion | Supervisor | Supervisor overseeing the licensing evaluation. |
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