Inspection Reports for
Eskaton Granite Bay

The complaint investigation was unsubstantiated regarding failure to answer communications from resident’s family and unfounded regarding failure to properly report an incident. The resident’s responsible party was notified and communication was confirmed.

The investigation found the allegations unsubstantiated and unfounded. Interviews and documentation review showed that the facility communicated frequently with the resident's responsible party and properly reported the incident. No deficiencies were cited.

The complaint alleged that staff did not ensure reporting requirements were followed. The allegation was found to be unfounded, meaning it was false or without reasonable basis.

The investigation found the allegation to be unfounded after reviewing records and conducting interviews. No deficiencies were cited, and the facility demonstrated appropriate actions regarding pest control and communication with residents and families.

The allegation was that staff did not ensure reporting requirements were followed. The investigation included review of an Unusual Incident/Injury Report about bed bugs found in a resident's room, notification to family and physician, and pest control actions. The allegation was found to be unfounded.

The investigation found the allegation to be unfounded based on interviews, documentation review, and evidence of pest control measures. No deficiencies were cited.

The complaint alleged that staff were not meeting residents' needs. The investigation included interviews with the Executive Director, Resident Care Coordinator, and a resident, as well as a review of records. The complaint was determined to be unfounded.

Interviews and record reviews indicated that staff were meeting residents' care needs, monitoring residents for safety, and responding to calls for assistance in a timely manner. The complaint was found to be unfounded.

The complaint alleged that staff were charging residents for services not rendered. The investigation included interviews, facility tour, and document review. The allegation was determined to be unfounded, meaning it was false or without reasonable basis.

The investigation found that residents and responsible parties were aware of charges based on signed admission agreements. Records and interviews confirmed that meal tray services were provided and paid for as agreed, and residents expressed satisfaction with the meal services. The allegation was found to be unfounded.

The complaint alleged that staff were not meeting residents' needs. The investigation found the allegations to be unfounded, meaning the allegations were false, could not have happened, and/or were without reasonable basis.

The investigation included interviews, a facility tour, and documentation review. The findings determined the allegations to be unfounded, with staff meeting residents' care needs, monitoring safety, and responding timely to calls for assistance.

The complaint alleged that staff were charging residents for services not rendered. The investigation included interviews, facility tour, and documentation review. The allegation was determined to be unfounded.

The investigation found that residents and responsible parties were aware of charges based on signed admission agreements. Records and interviews confirmed that meals were rendered and paid for, and residents receiving meal trays were satisfied with the service. The allegation was found to be unfounded.

The facility was found to be large, clean, and well-maintained with no deficiencies cited. Resident apartments are being renovated, and the kitchen and food storage meet regulatory requirements. Resident and staff interviews indicated satisfaction, and required documentation was reviewed and found complete.

The facility was found to be large, clean, and well-maintained with adequate food supplies and various resident activities. The facility appeared to be in substantial compliance with regulations, and no deficiencies were cited during this visit.

The facility was found to be in substantial compliance with regulations. The environment was clean, well-maintained, and residents appeared comfortable. No deficiencies were cited during this visit.

The facility was found to be large, clean, and well-maintained with adequate food supplies and various resident activities. No deficiencies were cited, and the facility appeared to be in substantial compliance with regulations.

Complaint was received on 2023-07-31 and investigated on 2023-08-08. The allegations were found to be unfounded based on interviews, record reviews, and observations.

The investigation found no evidence to support the allegations. Medication administration was timely with no missed doses, hygiene needs were met, staff were properly trained, and the fire door issue was resolved prior to the visit. No staff yelling or untreated injuries were observed. The allegations were determined to be unfounded.

The complaint was investigated and found to be unfounded based on interviews, record reviews, and observations. The preponderance of evidence standard was not met for any of the allegations.

The investigation found no evidence to support the allegations. Medication administration was timely with no missed doses, staff were adequately trained, hygiene needs were met, no staff yelling was observed, injuries were addressed, and the fire door was repaired and functioning properly. The allegations were determined to be unfounded.

During the annual inspection, all resident and staff files contained the required paperwork and training. The facility was toured, and no health or safety violations were observed. No deficiencies were cited.

During the annual inspection, all resident and staff files were reviewed and found to contain the required paperwork and training. The facility was toured, and no health or safety violations were observed. No deficiencies were cited.

The complaint alleged that staff were locking resident doors. The allegation was investigated and found to be unfounded based on the evidence and interviews conducted.

The investigation found that staff lock resident doors based on resident preference, residents can exit their rooms by turning the door handle, and residents are given door keys upon move-in. The allegation was found to be unfounded as there was no reasonable basis for the complaint.

The complaint allegation was that staff were locking resident doors. The allegation was investigated and found to be unfounded based on the evidence.

The investigation found that staff lock resident doors based on resident preference, residents can exit their rooms by turning the door handle, and all residents are given door keys. The allegation was found to be unfounded.

The complaint investigation was unannounced and addressed multiple allegations including improper food service practices and facility odor. The findings were unsubstantiated for food service related allegations and unfounded for the odor allegation.

The investigation found no substantiated violations related to food service guidelines, food storage cleanliness, or food handling hygiene, with observations of proper handwashing, glove use, and clean food storage areas. The allegation of the facility being malodorous was found to be unfounded after inspections and resident interviews.

The complaint investigation addressed allegations that the facility did not meet residents' incontinence needs, dietary needs, grooming assistance, and that staff did not regularly observe residents for changes in condition. The findings concluded the allegations were unsubstantiated or unfounded, meaning no violations were proven.

The investigation included interviews with staff and residents, review of facility records, and observation of facility operations. The allegations were found to be unsubstantiated or unfounded due to lack of preponderance of evidence supporting the claims. The facility was found to meet residents' needs as required and documented.

The complaint investigation was unannounced and addressed multiple allegations including improper food service practices, unclean food storage, poor hygiene in food handling, and facility odor. The findings were unsubstantiated for food-related allegations and unfounded for the odor complaint.

The investigation found no preponderance of evidence to substantiate the allegations related to food service and hygiene; food storage areas were clean, staff had proper food handling training, and proper hygiene was observed. The complaint alleging the facility was malodorous was found to be unfounded after inspection and resident interviews.

The complaint investigation addressed allegations that the facility did not meet residents' incontinence, dietary, and grooming needs, and that staff did not regularly observe residents for changes in condition. After review and interviews, the allegations were found to be unsubstantiated or unfounded.

The investigation included interviews with staff and residents, review of facility records, and observation of the facility. The allegations were found to be unsubstantiated or unfounded due to lack of preponderance of evidence. The facility was found to meet residents' needs as required and documented.

The complaint investigation was unannounced and addressed allegations of rough handling of residents, delayed assistance, insufficient staffing, inadequate food service, lack of fire drills, and untrained staff. The findings were unsubstantiated or unfounded based on interviews, documentation review, and observations.

All allegations were investigated through interviews with staff and residents, review of facility documentation, and direct observations. The investigation found no preponderance of evidence to substantiate any of the allegations; all were determined to be unsubstantiated or unfounded.

The complaint investigation addressed multiple allegations including rough handling of residents, delayed assistance, insufficient staffing, inadequate food service, lack of fire drills, and untrained staff. After interviews with staff and residents, review of facility documentation, and observations, all allegations were found to be unsubstantiated or unfounded.

The investigation found all allegations to be unsubstantiated or unfounded. Staff handling residents roughly, failure to assist timely, and insufficient staffing allegations were unsubstantiated due to lack of evidence. Allegations regarding inadequate food service, lack of fire drills, and untrained staff were found to be unfounded based on interviews, documentation review, and observations.

The facility was found to be in substantial compliance with infection control standards, with no immediate health, safety, or personal rights violations observed. No deficiencies were cited as a result of the inspection.

The facility was found to be in substantial compliance with infection control requirements, with no immediate health, safety, or personal rights violations observed. No deficiencies were cited as a result of the inspection.

No immediate health, safety, or personal rights violations were observed. The facility was found to be in substantial compliance with infection control requirements. No deficiencies were cited.

Visit was complaint-related due to an incident report about a resident choking incident on 12/14/2021. No deficiencies were cited.

During the visit, documentation showed the resident required no assistance with activities of daily living prior to the incident, and the facility is reassessing the resident upon return from the hospital. No deficiencies were cited based on the information provided.

No immediate health, safety, or personal rights violations were observed. The facility was found to be in substantial compliance with infection control requirements, and no deficiencies were cited.

The visit was triggered by an incident report related to a resident choking incident on 12/14/2021. No deficiencies were cited.

During the visit, the facility provided documentation that the resident required no assistance with activities of daily living prior to the incident, and the facility is reassessing the resident upon return from the hospital. No deficiencies were cited based on the information provided.

The complaint involved a resident leaving the facility unassisted twice in 24 hours. The resident was located and returned safely. The facility addressed the monitoring system failure and no further AWOL issues were reported.

The facility reported that the resident left twice but returned safely both times. The wonder guard wrist monitor failed to notify staff during the second elopement due to a system update issue, which has since been fixed. No deficiencies were cited during the visit.

The facility reported that the resident left twice but returned safely both times. The wonder guard wrist monitor failed to notify staff during the second elopement due to a system update issue, which has since been fixed. No deficiencies were cited during the visit.

The facility staff were generally compliant with wearing masks and face shields, with exceptions for three staff members who have health conditions allowing alternative face coverings. The regional office reviewed the face mask requirements and warned of repercussions for future violations.

The visit was triggered by an incident report received by CCLD on 11/2. The Licensing Program Analyst requested clarification and additional documentation related to a resident's death report.

The Licensing Program Analyst contacted the Life Enrichment Director to request resubmission of the death report due to conflicting dates and additional details regarding the staff who found the resident and conditions prior to or contributing to death. Several documents were requested for submission by 11/13/2020 for review.