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Assisted Living Home

Friendship Village – Kalamazoo

Assisted Living Home

Friendship Village – Kalamazoo

1400 N Drake Rd, Kalamazoo, MI 49006 View map
Overview of Friendship Village – Kalamazoo

Friendship Village offers gorgeous amenities, specifically well-designed suites to ensure that the residents are enjoying and relaxed during their stay here. They offer flexible care plans so it can be adjusted depending on the comfort and needs of the residents. At Friendship Village, the staff are professionally-trained, providing all the assistance that the residents need.

The facility gives the standard assistance and services to its residents. However, aside from that, the facility also hosts several events and activities. This ensures that the residents are kept engaged and will enjoy their stay during their retirement. For those seeking flexibility and comfort for their senior loved ones, then Friendship Village is the place for you.

(269) 381-0560

Managed by David Riser

Administrator

David Riser is the Administrator at Friendship Village - Kalamazoo, having been promoted to this leadership role in February 2024. He previously served as Associate Executive Director and has experience at other Life Care Services managed communities. David holds a Bachelor of Business Administration from Northwood University and is a Licensed Nursing Home Administrator in both Florida and Michigan.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
5/5
Michigan average: 3.6/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
4/5
Michigan average: 3.3/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
5/5
Michigan average: 3.4/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
4/5
Michigan average: 3.8/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
5h 43m per day

This home provides 35% more nursing time per resident than the Michigan average.

Michigan average: 4h 15m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 57

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Michigan average
Occupancy rate 63.1%
Residents per day (avg) 47
Occupancy rate
63.1%
Residents per day (avg)
47

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Might be optimal for
Post-acute recovery Temporary care Transitional stays

Breakdown by payment type

Medicare

27% of new residents, usually for short-term rehab.

Typical stay 14 days

Private pay

73% of new residents, often for short stays.

Typical stay 1 - 2 months

Finances and operations

Privately-owned community
Home revenue
$27.0M
Operating loss
-$1.1M
Privately-owned community
Home revenue
$26,973,947.00
Operating loss
$-1,052,002.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$11.5M
42.5% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$16.6M
Total costs $28.0M
Years in operation
51 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 7 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Safety & Compliance

Emergency Systems: Yes
Safety Features: 24-hour security.

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Ms. Kathy Harmon, Business Administrator

Care Services

Nursing Services
Rehabilitation Services
Respite Care
Memory Care
Independent Living
Skilled Nursing
24-Hour Staffing

Additional Policies & Features

Housekeeping: Yes

Amenities & Lifestyle

State-of-the-art Fitness and Aquatic Centers
7200 sq. ft. Village Clubhouse
Art gallery
library
woodworking shop
auditorium for films and productions
gathering spaces
the Village Garden
catering services from our Executive Chef & culinary team
the Village Store stocked with essentials
on-campus salon
guest rooms for family and friends.

Programs & Activities

Specific Programs
Independent Living, Assisted Living, Memory Care, Skilled Nursing Care, Rehabilitation, Dining, Events, Volunteer Opportunities, Fitness & Aquatic Centers, Gallery
Religious Services
Yes

Dining & Nutrition

Food Description
Friendship Village provides two beautifully appointed dining spaces, including a casual café and a gracious dining room.

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed: Yes, Pets Allowed

Housing options icon
Housing options icon

Housing Options: 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: 3-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Friendship Village – Kalamazoo

Assisted Living Independent Living Nursing Home

Health Inspection History

Inspections
Total health inspections 4

Michigan average 6.5


Last Health inspection on Jan 2025

Total health citations 21

Michigan average 33.5

Citations per inspection
5.25

Michigan average 5.18


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

20 of 21 citations resulted from standard inspections; and 1 of 21 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Michigan average

Michigan average: 0.3


Serious Health citations More info 0
100% better than Michigan average

Michigan average: 1.9

0 critical citations More info Michigan average: 0.3

0 serious citations More info Michigan average: 1.9

21 moderate citations More info Michigan average: 30.8

0 minor citations More info Michigan average: 0.5
Citations history (last 3 years)
Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Jan 23, 2025
Corrected

Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Jan 23, 2025
Corrected

Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Jan 23, 2025
Corrected

Care Planning moderate citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Jan 23, 2025
Corrected

Compare Assisted Living around Kalamazoo The information below is reported by the Michigan Department of Licensing and Regulatory Affairs (LARA).

Bickford of Portage
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Portage (West Portage)
71
-
29
1 Bed / 2 Bed
1
11
16
Portage Bickford Cottage LLC
Lake House Kalamazoo
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Kalamazoo
61
-
34
1 Bed / 2 Bed
1
4
9
Kalamazoo AL LLC
Friendship Village – Kalamazoo
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Kalamazoo
57
A+
7
1 Bed / 2 Bed
51
-
-
-
Forest Glen Assisted Living
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Dowagiac
20
A+
3
1 Bed / 2 Bed
39
1
-
29601 Amerihost Drive Opco LLC
Heritage Community of Kalamazoo
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Kalamazoo (Milwood)
-
-
61
1 Bed / 2 Bed
-
-
-
-

Living Spaces & Floor Plans

Friendship Village Kalamazoo 1Bed B
Friendship Village Kalamazoo 1Bed
Friendship Village Kalamazoo 2Bed
Finch Garden Home
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Starling Village Apartment
Starling Village Apartment
Wren Garden Home
Wren Garden Home
Cardinal Village Apartment
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Places of interest near Friendship Village – Kalamazoo

Address 4.3 miles from city center — 2.68 miles to nearest hospital (Kalamazoo Psychiatric Hospital)

Address 1400 N Drake Rd, Kalamazoo, MI 49006

Calculate Travel Distance to Friendship Village – Kalamazoo

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 98
Employees 94
Contractors 4
Staff to resident ratio 2.58:1
47% better than Michigan average

Michigan average ratio: 1.75:1

Avg staff/day 39
Average shift 8.1 hours
0% compared with Michigan average

Michigan average: 7.9 hours

Total staff hours (quarter) 28,656
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 15
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.5 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 10
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.5 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 43
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.2 hours

No contractors work on this role.

Contractor staffing

Total hours from contractors

0.3%

88 contractor hours this quarter

Medical Director: 2 Respiratory Therapy Technician: 1 Occupational Therapy Assistant: 1
Staff by category
Certified Nursing Assistant4304314,13291100%8.2
Registered Nurse150154,08491100%8.5
Licensed Practical Nurse100102,07391100%8.5
Other Dietary Services Staff4041,56991100%7.8
Clinical Nurse Specialist3031,5116470%7.9
Respiratory Therapy Technician6171,0886976%5.7
RN Director of Nursing2028816571%7.9
Physical Therapy Assistant4045456470%7.1
Dietitian1015126470%8
Nurse Practitioner1015056470%7.9
Administrator1014806066%8
Mental Health Service Worker1014806470%7.5
Dental Services Staff1013855055%7.7
Physical Therapy Aide1012524145%6.2
Qualified Social Worker101761112%6.9
Medical Director022721213%6
Occupational Therapy Assistant0111355%2.5
43 Certified Nursing Assistant
% of Days 100%
15 Registered Nurse
% of Days 100%
10 Licensed Practical Nurse
% of Days 100%
4 Other Dietary Services Staff
% of Days 100%
3 Clinical Nurse Specialist
% of Days 70%
7 Respiratory Therapy Technician
% of Days 76%
2 RN Director of Nursing
% of Days 71%
4 Physical Therapy Assistant
% of Days 70%
1 Dietitian
% of Days 70%
1 Nurse Practitioner
% of Days 70%
1 Administrator
% of Days 66%
1 Mental Health Service Worker
% of Days 70%
1 Dental Services Staff
% of Days 55%
1 Physical Therapy Aide
% of Days 45%
1 Qualified Social Worker
% of Days 12%
2 Medical Director
% of Days 13%
1 Occupational Therapy Assistant
% of Days 5%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
38 residents
Residents by payment source
Medicare
15 residents (39.5%)
Private pay or other
23 residents (60.5%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 13.1
56% worse than Michigan average

Michigan average: 8.4

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 31.8
95% worse than Michigan average

Michigan average: 16.3

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 15.8%
27% worse than Michigan average

Michigan average: 12.5%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 40.6%
165% worse than Michigan average

Michigan average: 15.3%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 39.0%
86% worse than Michigan average

Michigan average: 21.0%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 1.9%
40% better than Michigan average

Michigan average: 3.2%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 2.5%
57% better than Michigan average

Michigan average: 5.7%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 2.9%
69% worse than Michigan average

Michigan average: 1.7%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 4.8%
16% better than Michigan average

Michigan average: 5.7%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.0%
100% better than Michigan average

Michigan average: 3.9%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 17.1%
14% worse than Michigan average

Michigan average: 15.0%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
5% better than Michigan average

Michigan average: 94.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
5% better than Michigan average

Michigan average: 95.0%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 99.8%
21% better than Michigan average

Michigan average: 82.5%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than Michigan average

Michigan average: 1.4%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 92.6%
16% better than Michigan average

Michigan average: 79.5%

Guides for Better Senior Living

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Financial Aid for Michigan Seniors

Get financial aid guidance

MI Choice Waiver

Michigan Medicaid MI Choice Waiver

Age 65+ or disabled, Michigan resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Delivered through regional waiver agents; waitlists possible.

Home Help Program

Michigan Home Help

Age 65+ or disabled, Michigan resident, Medicaid- eligible or low-income.

~$1,732/month (individual, Medicaid threshold).

$2,000 (individual).

Can hire family caregivers; less intensive than waiver.

Program of All-Inclusive Care for the Elderly (PACE)

Michigan PACE

Age 55+, Michigan resident, nursing home-level care need, safe with PACE support.

~$2,829/month (Medicaid-eligible); private pay option available.

$2,000 (individual), $3,000 (couple).

16 PACE centers (e.g., Ingham, Wayne counties); expanding slowly.

Medicare Savings Program (MSP)

Michigan Medicare Savings Program

Age 65+ or disabled, Michigan resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

National Family Caregiver Support Program (NFCSP) Respite

Michigan NFCSP Respite Care

Caregivers of 60+ needing care or 55+ caregivers of others; Michigan resident; functional needs (2+ ADLs).

Prioritizes ~$24,980/year (individual); no strict cap.

Not assessed; need-based.

16 AAAs; prioritizes low-income, rural caregivers.

Senior Community Service Employment Program (SCSEP)

Michigan SCSEP

Age 55+, unemployed, low-income, Michigan resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; Operation ABLE partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Michigan VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, Michigan resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in urban/rural areas.