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Friendship Village – Kalamazoo
Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Kalamazoo, MI
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Entrance stone sign for Friendship Village in snow Cozy private resident room with a bed and chairs Modern kitchen with stainless steel appliances and granite countertops Residents enjoying a relaxing moment in an outdoor seating area

Friendship Village – Kalamazoo

Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Kalamazoo, MI
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
1400 N Drake Rd, Kalamazoo, MI 49006 View map
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Friendship Village – Kalamazoo accepts Medicare and private pay.
Friendship Village – Kalamazoo accepts Medicare and private pay.

Overview of Friendship Village – Kalamazoo

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Friendship Village offers gorgeous amenities, specifically well-designed suites to ensure that the residents are enjoying and relaxed during their stay here. They offer flexible care plans so it can be adjusted depending on the comfort and needs of the residents. At Friendship Village, the staff are professionally-trained, providing all the assistance that the residents need.

The facility gives the standard assistance and services to its residents. However, aside from that, the facility also hosts several events and activities. This ensures that the residents are kept engaged and will enjoy their stay during their retirement. For those seeking flexibility and comfort for their senior loved ones, then Friendship Village is the place for you.

Facility Direct Line (269) 381-0560
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Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▲ 59.4% Above MI avg. ▲ 59.4% Above MI avg.MI average: 3.1Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 76.9% Above MI avg. ▲ 76.9% Above MI avg.MI average: 2.8Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▲ 43.0% Above MI avg. ▲ 43.0% Above MI avg.MI average: 3.5Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▲ 33.0% Above MI avg. ▲ 33.0% Above MI avg.MI average: 3.8Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day vs Michigan averages

Rank #1 / 129Nurse hours — State benchmarkedThis home is ranked 1st out of 129 homes we track in Michigan for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the Michigan average, with a ranking across 129 Michigan facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Michigan that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Total nursing care Info This home is ranked 1st out of 129 homes we track in Michigan for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.

6h 24m

49% above state avg
Staff type
Hours / day / resident
vs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
2h 2m
+165% State avg: 46m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
42m
−21% State avg: 53m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
3h 40m
+54% State avg: 2h 23m per day · National avg: 2h 20m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
5h 33m
+58% State avg: 3h 31m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
4m
+4% State avg: 4m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
1h 13m
+153% State avg: 29m per day · National avg: 28m per day

1 of 6 metrics below state avg

Standout metric: Registered Nurse (RN) is +165% above Michigan average

By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 57 Rank #108 / 132Bed count — State benchmarkedThis home is ranked 108th out of 132 homes we track in Michigan for bed count. Shows this facility's certified or reported bed count compared to other Michigan facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Michigan that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Years of operating Info A longer operating history, which may indicate experience navigating regulations and delivering ongoing care. This is the number of years in operation under current management. Rank #1 / 40Years in operation — State benchmarkedThis home is ranked 1st out of 40 homes we track in Michigan for years in operation. Shows how long this facility has been in operation compared to other Michigan facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Michigan that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
51 years
Walk Score Info Car-dependent. Most errands require a car, with limited nearby walkable options. Rank #149 / 159Walk Score — State benchmarkedThis home is ranked 149th out of 159 homes we track in Michigan for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Michigan facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Michigan that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
7 / 100
Occupancy rate Info Occupancy lower than 85% suggests more openings may be available. Rank #73 / 106Occupancy rate — State benchmarkedThis home is ranked 73rd out of 106 homes we track in Michigan for occupancy. Shows this facility's occupancy rate versus the Michigan average, with its Statewide rank out of 106. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Michigan that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
73.2% This home usually has availability
Similar to the Michigan average: 76.7%
Residents per day (avg) Info The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
42
Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
34 days
BBB Rating Info An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
A+ Accredited
How BBB ratings work

Safety & Compliance

Emergency SystemsYes
Safety Features24-hour security.

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Staffing & Medical

1 service
24-Hour Staffing

Additional Policies & Features

HousekeepingYes

Amenities & Lifestyle

Fitness Center
Clubhouse
Art Gallery
Library
Workshop
Auditorium
Garden
Dining
Salon
Gathering Spaces
The Village Store Stocked With Essentials
Guest Rooms For Family And Friends
Specific ProgramsVolunteer Opportunities, Fitness & Aquatic Centers
Religious Services

Contact Friendship Village – Kalamazoo

This profile shows two inspection records, and their totals often differ. Inspection History and the Inspection Scorecard below are state data — the figures the state publishes and the state inspection reports we hold on file — covering the entire facility. CMS Health Inspection History covers only this home's Medicare and Medicaid-certified nursing beds, from federal certification surveys.

Inspection History

In Michigan, the Department of Licensing and Regulatory Affairs (LARA) conducts unannounced inspections and investigations to ensure long-term care facilities comply with state health codes.

Since 2023 · 3 years of data These figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability.
Includes all inspection records for this property, which could include management/ownership changes. 21 deficiencies 4 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Michigan state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. Michigan state average
Overall vs. MI average 2 Worse Metrics worse than Michigan average:
• Total deficiencies (110% above)
• Deficiencies per inspection (223% above) 0 Better No metrics in this bucket.

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityMI Averagevs. MI Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 2110 This facility has 110% more total deficiencies than a typical Michigan nursing home (21 vs. MI avg 10).↑ 110% worse
Deficiencies per inspection Info Average deficiencies per inspection. 5.31.64 This facility has 223% more deficiencies per inspection than a typical Michigan nursing home (5.3 vs. MI avg 1.64).↑ 223% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityMI Averagevs. MI Avg
Total inspections Info Combined count of all inspections conducted at this facility. 45 This facility has had 20% fewer total inspections than the Michigan average (4 vs. MI avg 5). More inspections can mean more regulatory scrutiny rather than worse care.↓ 20% fewer
Show Inspection Reports

CMS Health Inspection History

Federal inspection data published by CMS, covering this home's Medicare and/or Medicaid-certified skilled-nursing/nursing beds only.

Inspections Since 2024 · 2 years of data

Includes all CMS health inspection records for this property, which could include management/ownership changes.

Total health inspections 3

Michigan average 6.7

Last Health inspection on Apr 2026

Total health citations
16 Rank #43 / 128Health citations — State benchmarkedThis home is ranked 43rd out of 128 homes we track in Michigan for health citations. Shows this facility's total health deficiency citations benchmarked to the Michigan State average, with a ranking across all 128 MI facilities. Lower citation counts earn a better rank.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Michigan that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Michigan average 32.6

Citations per inspection
5.33 Rank #77 / 128Citations per inspection — State benchmarkedThis home is ranked 77th out of 128 homes we track in Michigan for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Michigan mean across 128 facilities with citation data. Lower is better.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Michigan that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Michigan average 4.86

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 16 citations resulted from standard inspections.

Breakdown of citation severity (last 2 years)
Critical health citations
0
100% better than Michigan average

Michigan average: 0.3

Serious health citations
0
100% better than Michigan average

Michigan average: 1.8

0 critical citations Michigan average: 0.3
0 serious citations Michigan average: 1.8
16 moderate citations Michigan average: 30.1
0 minor citations Michigan average: 0.4
Citations history (last 2 years)
Infection Control moderate citation Apr 02, 2026
Corrected
Care Planning moderate citation Apr 02, 2026
Corrected
Quality of Care moderate citation Jan 23, 2025
Corrected
Quality of Care moderate citation Jan 23, 2025
Corrected

Data sourced from CMS Health Deficiencies reports, which cover the Medicare and/or Medicaid-certified skilled-nursing and nursing beds and no other part of the community. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 103
Employees 83
Contractors 20
Staff to resident ratio 2.71 : 1
60% more staff per resident than Michigan average
Michigan average ratio: 1.70 : 1 Michigan average ratio: 1.70 : 1See full Michigan ranking
Avg staff/day 42
Average shift 7.8 hours
0% compared with Michigan average
Michigan average: 7.9 hours Michigan average shift: 7.9 hoursSee full Michigan ranking
Total staff hours (quarter) 30,318

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info All 19 RN Staff are full-time employees. No contractors work on this role. 19
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.1 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info All 5 LPN Staff are full-time employees. No contractors work on this role. 5
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.9 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info All 45 CNA Staff are full-time employees. No contractors work on this role. 45
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.2 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

10.6%

3,218 contractor hours this quarter

Physical Therapy Assistant: 6 Speech Language Pathologist: 4 Medical Director: 3 Respiratory Therapy Technician: 2 Physical Therapy Aide: 2 Qualified Social Worker: 1 Feeding Assistant: 1 Occupational Therapy Assistant: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant4504514,50192100%8.2
Registered Nurse190195,33092100%8.1
Other Dietary Services Staff5051,6059199%7.7
Licensed Practical Nurse5051,3608491%9.9
Clinical Nurse Specialist2029886470%7.7
RN Director of Nursing2029246975%7.4
Physical Therapy Aide0227856773%6.3
Speech Language Pathologist0447706773%5.5
Physical Therapy Assistant0666116874%6.4
Dietitian1015286672%8
Nurse Practitioner1015066470%7.9
Mental Health Service Worker1014806470%7.5
Administrator1014565762%8
Dental Services Staff1014235358%8
Feeding Assistant0113185358%6
Qualified Social Worker0113115863%5.4
Respiratory Therapy Technician0223056267%4.8
Medical Director033982022%4.9
Occupational Therapy Assistant0112055%3.9
45 Certified Nursing Assistant
% of Days 100%
19 Registered Nurse
% of Days 100%
5 Other Dietary Services Staff
% of Days 99%
5 Licensed Practical Nurse
% of Days 91%
View All Staffing Data in Kalamazoo

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 13.1
56% worse than Michigan average

Michigan average: 8.4

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 31.8
95% worse than Michigan average

Michigan average: 16.3

Long-stay resident measures
Below average Michigan avg: 4.1 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 15.8%
27% worse than Michigan average

Michigan average: 12.5%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 40.6%
165% worse than Michigan average

Michigan average: 15.3%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 39.0%
86% worse than Michigan average

Michigan average: 21.0%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 1.9%
40% better than Michigan average

Michigan average: 3.2%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 2.5%
57% better than Michigan average

Michigan average: 5.7%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 2.9%
69% worse than Michigan average

Michigan average: 1.7%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 4.8%
16% better than Michigan average

Michigan average: 5.7%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.0%
100% better than Michigan average

Michigan average: 3.9%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 17.1%
14% worse than Michigan average

Michigan average: 15.0%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
5% better than Michigan average

Michigan average: 94.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
5% better than Michigan average

Michigan average: 95.0%

Short-stay resident measures
Significantly above average Michigan avg: 3.3 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 99.8%
21% better than Michigan average

Michigan average: 82.5%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than Michigan average

Michigan average: 1.4%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 92.6%
16% better than Michigan average

Michigan average: 79.5%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 27.8%
15% worse than Michigan average

Michigan average: 24.2%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 3.4%
70% better than Michigan average

Michigan average: 11.5%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Michigan average

Michigan average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 71.2%
33% better than Michigan average

Michigan average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 47.1%
7% worse than Michigan average

Michigan average: 50.6%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Breakdown by payment type

Medicare

27% of new residents, usually for short-term rehab.

Typical stay 14 days

Private pay

73% of new residents, often for short stays.

Typical stay 1 - 2 months

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 38
Medicare
15
39.5% of residents
Private pay or other
23
60.5% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 09/2023.

Nonprofit
Operated by a nonprofit corporation.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$21.8M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$5.0M
Nonprofit Operated by a nonprofit corporation.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$21.8M Rank #13 / 120Net patient revenue — State benchmarkedThis home is ranked 13th out of 120 homes we track in Michigan. Shows this facility's net patient revenue compared to the Michigan average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Michigan that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$5.0M
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$3.9M
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #12 / 120Payroll costs — State benchmarkedThis home is ranked 12th out of 120 homes we track in Michigan. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Michigan average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Michigan that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
$13.5M 62.1% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #34 / 120Payroll % of net patient revenue — State benchmarkedThis home is ranked 34th out of 120 homes we track in Michigan. Shows payroll as a percentage of net patient revenue versus the Michigan average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Michigan that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$13.2M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$26.8M
How we calculate these figures

This home is owned by Timothy Cain

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 235248

Show certification details

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

Housing options icon
Housing options icon

Housing Options: 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: 3-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Most new residents arrive under private pay (73% of admissions), and a typical private pay stay runs around 1 - 2 months.

Admissions
376 total

Coverage residents most often arrive under.

Medicare 27%
Private pay 73%
Discharges
385 total

Coverage residents most often leave under.

Medicare 23%
Private pay 77%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Managed by David Riser

Administrator

David Riser is the Administrator at Friendship Village - Kalamazoo, having been promoted to this leadership role in February 2024. He previously served as Associate Executive Director and has experience at other Life Care Services managed communities. David holds a Bachelor of Business Administration from Northwood University and is a Licensed Nursing Home Administrator in both Florida and Michigan.

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Places of interest near Friendship Village – Kalamazoo

Address 3.1 miles from city center Info Estimated distance in miles from Kalamazoo's city center to Friendship Village – Kalamazoo's address, calculated via Google Maps. — 0.82 miles to nearest hospital (Bronson Kalamazoo)

Calculate Travel Distance to Friendship Village – Kalamazoo

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Address

Compare Nursing Homes around Kalamazoo

Info below is compiled from CMS reports & the MI Licensing & Regulatory Affairs (LARA), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Michigan average is: 59.2% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Friendship Village – Kalamazoo ★ ★ ★ ★ ★
NH
AL
IL
MC
SNF
Kalamazoo
57
Facility 57
MI AVG 105
Rank #108 / 132
73.2%
Facility 73.2%
MI AVG 76.7%
Rank #73 / 106
-5%
6.40
Facility 6.40
MI AVG 4.30
Rank #1 / 129
 ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ +80%+49%
$0
Facility $0
MI AVG $87.6k
Rank #1 / 129
16
Facility 16
MI AVG 33.5
Rank #43 / 128
5.3
Facility 5.3
MI AVG 5.2
Rank #77 / 128
-42A+
7
Facility 7
MI AVG 41
Rank #149 / 159
Timothy Cain
$21.8MFiscal year ending 09/2023
Facility $21.8MFiscal year ending 09/2023
MI AVG $13.2M
Rank #13 / 120
$13.5MFiscal year ending 09/2023
Facility $13.5MFiscal year ending 09/2023
MI AVG $7.7M
Rank #12 / 120
62.1%Fiscal year ending 09/2023
Facility 62.1%Fiscal year ending 09/2023
MI AVG 59.2%
Rank #34 / 120
235248
Heritage Community of Kalamazoo ★ ★ ★ ★ ☆
NH
AL
IL
MC
SNF
Kalamazoo (Milwood)
39
Facility 39
MI AVG 105
Rank #113 / 132
92.6%
Facility 92.6%
MI AVG 76.7%
Rank #31 / 106
+21%
5.46
Facility 5.46
MI AVG 4.30
Rank #12 / 129
 ★ ★ ★ ☆ ☆ ★ ★ ★ ★ ★ ★ ★ ☆ ☆ ☆ +123%+27%
$0
Facility $0
MI AVG $87.6k
Rank #1 / 129
22
Facility 22
MI AVG 33.5
Rank #46 / 128
7.3
Facility 7.3
MI AVG 5.2
Rank #101 / 128
-36-
61
Facility 61
MI AVG 41
Rank #35 / 159
----235074
Medilodge of Kalamazoo ★ ★ ★ ☆ ☆
NH
HOS
MC
PC
RC
SNF
Kalamazoo (Oshtemo Charter Township)
39
Facility 39
MI AVG 105
Rank #113 / 132
95.1%
Facility 95.1%
MI AVG 76.7%
Rank #14 / 106
+24%
3.96
Facility 3.96
MI AVG 4.30
Rank #63 / 129
 ★ ★ ★ ☆ ☆ ★ ★ ★ ★ ☆ ★ ★ ★ ★ ☆ +38%-8%
$0
Facility $0
MI AVG $87.6k
Rank #1 / 129
20
Facility 20
MI AVG 33.5
Rank #37 / 128
4.0
Facility 4.0
MI AVG 5.2
Rank #40 / 128
237-
34
Facility 34
MI AVG 41
Rank #91 / 159
-
$4.4MFiscal year ending 12/2023
Facility $4.4MFiscal year ending 12/2023
MI AVG $13.2M
Rank #119 / 120
$2.7MFiscal year ending 12/2023
Facility $2.7MFiscal year ending 12/2023
MI AVG $7.7M
Rank #118 / 120
62.5%Fiscal year ending 12/2023
Facility 62.5%Fiscal year ending 12/2023
MI AVG 59.2%
Rank #33 / 120
235282
Medilodge of Westwood ★ ☆ ☆ ☆ ☆
NH
HOS
PC
RC
SNF
Kalamazoo
97
Facility 97
MI AVG 105
Rank #74 / 132
91.6%
Facility 91.6%
MI AVG 76.7%
Rank #33 / 106
+19%
3.96
Facility 3.96
MI AVG 4.30
Rank #63 / 129
 ★ ☆ ☆ ☆ ☆ ★ ★ ★ ☆ ☆ ★ ★ ★ ☆ ☆ +13%-8%
$65.5k
Facility $65.5k
MI AVG $87.6k
Rank #120 / 129
86
Facility 86
MI AVG 33.5
Rank #128 / 128
9.6
Facility 9.6
MI AVG 5.2
Rank #128 / 128
789-
5
Facility 5
MI AVG 41
Rank #153 / 159
-
$9.2MFiscal year ending 12/2023
Facility $9.2MFiscal year ending 12/2023
MI AVG $13.2M
Rank #90 / 120
$5.1MFiscal year ending 12/2023
Facility $5.1MFiscal year ending 12/2023
MI AVG $7.7M
Rank #91 / 120
55.7%Fiscal year ending 12/2023
Facility 55.7%Fiscal year ending 12/2023
MI AVG 59.2%
Rank #58 / 120
235542

Rank badges are statewide: each nursing home is ranked against every MI nursing home we track that reports that metric, not just the 4 on this page. See how we rank facilities

Nursing Home Explorer

Financial Assistance for
Nursing Home in Michigan

Friendship Village – Kalamazoo is located in Kalamazoo, Michigan.
Here are the financial assistance programs available to residents in Michigan.

Get Financial aid guidance

MI Choice Waiver

Michigan Medicaid MI Choice Waiver

Age 65+ or disabled
General Michigan resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
MI

Delivered through regional waiver agents; waitlists possible.

Benefits
Personal care (5-7 hours/day) Respite care (240 hours/year) Home modifications ($1,500 avg.) Adult day care ($65/day)

Home Help Program

Michigan Home Help

Age 65+ or disabled
General Michigan resident, Medicaid- eligible or low-income.
Income Limits ~$1,732/month individual, Medicaid threshold
Asset Limits $2,000 individual
MI

Can hire family caregivers; less intensive than waiver.

Benefits
Personal care (up to 60 hours/month) Homemaker services Respite (varies)

Program of All-Inclusive Care for the Elderly (PACE)

Michigan PACE

Age 55+
General Michigan resident, nursing home-level care need, safe with PACE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple).
MI

16 PACE centers (e.g., Ingham, Wayne counties); expanding slowly.

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Therapy Respite

Medicare Savings Program (MSP)

Michigan Medicare Savings Program

Age 65+ or disabled
General Michigan resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
MI

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

National Family Caregiver Support Program (NFCSP) Respite

Michigan NFCSP Respite Care

Age —
General Caregivers of 60+ needing care or 55+ caregivers of others; Michigan resident; functional needs (2+ ADLs).
Income Limits (2025) Prioritizes ~$24,980/year (individual); no strict cap.
Asset Limits Not assessed; need-based.
MI

16 AAAs; prioritizes low-income, rural caregivers.

Benefits
Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Caregiver training

VA Aid and Attendance (A&A) and Housebound Benefits

Michigan VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General Michigan resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
MI

High veteran demand in urban/rural areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Frequently Asked Questions about Friendship Village – Kalamazoo

Is Friendship Village – Kalamazoo in a walkable area?

Friendship Village – Kalamazoo has a walk score of 7. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the occupancy rate at Friendship Village – Kalamazoo?

Friendship Village – Kalamazoo's occupancy is 73.2%.

How long has Friendship Village – Kalamazoo been in business?

Friendship Village – Kalamazoo has been operating for approximately 51 years, based on available licensing and registration records.

Does Friendship Village – Kalamazoo have different floorplan options?

Yes — see the floorplan options available at Friendship Village – Kalamazoo on this page.

Are pets allowed at Friendship Village – Kalamazoo?

Yes, Friendship Village – Kalamazoo allows residents to bring their pets.

Does Friendship Village – Kalamazoo operate as a for-profit or non-profit?

Friendship Village – Kalamazoo is registered as a non-profit in MI.

What is the overall rating for Friendship Village – Kalamazoo?

Friendship Village – Kalamazoo received a 5-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.

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