5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Friendship Village offers gorgeous amenities, specifically well-designed suites to ensure that the residents are enjoying and relaxed during their stay here. They offer flexible care plans so it can be adjusted depending on the comfort and needs of the residents. At Friendship Village, the staff are professionally-trained, providing all the assistance that the residents need.
The facility gives the standard assistance and services to its residents. However, aside from that, the facility also hosts several events and activities. This ensures that the residents are kept engaged and will enjoy their stay during their retirement. For those seeking flexibility and comfort for their senior loved ones, then Friendship Village is the place for you.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 8th out of 142 homes in Michigan for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 28m per day | ▲ 92% State avg: 46m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 30m per day | ▼ 44% State avg: 53m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 3h 8m per day | ▲ 31% State avg: 2h 23m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 32m per day | ▲ 29% State avg: 3h 31m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 4m per day | ■ Avg State avg: 4m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 1h 3m per day | ▲ 117% State avg: 29m per day · National avg: 28m per day |
Key information about the people who lead and staff this community.
In Michigan, the Department of Licensing and Regulatory Affairs (LARA) conducts unannounced inspections and investigations to ensure long-term care facilities comply with state health codes.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Michigan state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | MI Average | vs. MI Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 21 | 8 | This facility has 163% more total deficiencies than a typical Michigan nursing home (21 vs. MI avg 8).↑ 163% worse |
|
Deficiencies per year
Average deficiencies per year since 2023.
| 7 | 2.7 | This facility has 159% more deficiencies per year than a typical Michigan nursing home (7 vs. MI avg 2.7).↑ 159% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 5.3 | 1.6 | This facility has 231% more deficiencies per inspection than a typical Michigan nursing home (5.3 vs. MI avg 1.6).↑ 231% worse |
Inspections
| This Facility | MI Average | vs. MI Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 4 | 5 | This facility has 20% fewer total inspections than a typical Michigan nursing home (4 vs. MI avg 5).↓ 20% better |
Michigan average 6.5
Last Health inspection on Jan 2025
Michigan average 33.5
Michigan average 5.18
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
20 of 21 citations resulted from standard inspections; and 1 of 21 resulted from complaint investigations.
100% better than Michigan averageMichigan average: 0.3
100% better than Michigan averageMichigan average: 1.9
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
60% more staff per resident than Michigan average
0% compared with Michigan average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 19 RN Staff are full-time employees. No contractors work on this role.
19
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hoursAssists with medical care and medications.
All 5 LPN Staff are full-time employees. No contractors work on this role.
5
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.9 hoursHelps with daily care and mobility.
All 45 CNA Staff are full-time employees. No contractors work on this role.
45
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
3,218 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 45 | 0 | 45 | 14,501 | 92 | 100% | 8.2 |
| Registered Nurse | 19 | 0 | 19 | 5,330 | 92 | 100% | 8.1 |
| Other Dietary Services Staff | 5 | 0 | 5 | 1,605 | 91 | 99% | 7.7 |
| Licensed Practical Nurse | 5 | 0 | 5 | 1,360 | 84 | 91% | 9.9 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 988 | 64 | 70% | 7.7 |
| RN Director of Nursing | 2 | 0 | 2 | 924 | 69 | 75% | 7.4 |
| Physical Therapy Aide | 0 | 2 | 2 | 785 | 67 | 73% | 6.3 |
| Speech Language Pathologist | 0 | 4 | 4 | 770 | 67 | 73% | 5.5 |
| Physical Therapy Assistant | 0 | 6 | 6 | 611 | 68 | 74% | 6.4 |
| Dietitian | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 506 | 64 | 70% | 7.9 |
| Mental Health Service Worker | 1 | 0 | 1 | 480 | 64 | 70% | 7.5 |
| Administrator | 1 | 0 | 1 | 456 | 57 | 62% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 423 | 53 | 58% | 8 |
| Feeding Assistant | 0 | 1 | 1 | 318 | 53 | 58% | 6 |
| Qualified Social Worker | 0 | 1 | 1 | 311 | 58 | 63% | 5.4 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 305 | 62 | 67% | 4.8 |
| Medical Director | 0 | 3 | 3 | 98 | 20 | 22% | 4.9 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 20 | 5 | 5% | 3.9 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
13.1
56% worse than Michigan averageMichigan average: 8.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
31.8
95% worse than Michigan averageMichigan average: 16.3
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
15.8%
27% worse than Michigan averageMichigan average: 12.5%
Percent of long-stay residents whose ability to move independently worsened
40.6%
165% worse than Michigan averageMichigan average: 15.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
39.0%
86% worse than Michigan averageMichigan average: 21.0%
Percent of long-stay residents experiencing one or more falls with major injury
1.9%
40% better than Michigan averageMichigan average: 3.2%
Percent of long-stay high risk residents with pressure ulcers
2.5%
57% better than Michigan averageMichigan average: 5.7%
Percent of long-stay residents with a urinary tract infection
2.9%
69% worse than Michigan averageMichigan average: 1.7%
Percent of long-stay residents who lose too much weight
4.8%
16% better than Michigan averageMichigan average: 5.7%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Michigan averageMichigan average: 3.9%
Percent of long-stay residents who received an antipsychotic medication
17.1%
14% worse than Michigan averageMichigan average: 15.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
5% better than Michigan averageMichigan average: 94.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
5% better than Michigan averageMichigan average: 95.0%
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.8%
21% better than Michigan averageMichigan average: 82.5%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Michigan averageMichigan average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
92.6%
16% better than Michigan averageMichigan average: 79.5%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
27.8%
15% worse than Michigan averageMichigan average: 24.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
3.4%
70% better than Michigan averageMichigan average: 11.5%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Michigan averageMichigan average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
71.2%
33% better than Michigan averageMichigan average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
47.1%
7% worse than Michigan averageMichigan average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
27% of new residents, usually for short-term rehab.
73% of new residents, often for short stays.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
38Residents meet regularly to discuss policies, care quality, and activities
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Friendship Village – Kalamazoo from 2012–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 09/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #14 / 143Payroll — State benchmarkedThis home is ranked 14th out of 143 homes in Michigan. Shows total annual staff payroll benchmarked to the Michigan average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Michigan that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #36 / 143Payroll % — State benchmarkedThis home is ranked 36th out of 143 homes in Michigan. Shows payroll as a percentage of revenue versus the Michigan average. Well-run Michigan facilities typically land around 49–59% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Michigan that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Pets Allowed
Housing Options: 1 Bed / 2 Bed
Building Type: 3-story
Transportation Services
Fitness and Recreation
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Most new residents arrive under private pay (73% of admissions), and a typical private pay stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
David Riser is the Administrator at Friendship Village - Kalamazoo, having been promoted to this leadership role in February 2024. He previously served as Associate Executive Director and has experience at other Life Care Services managed communities. David holds a Bachelor of Business Administration from Northwood University and is a Licensed Nursing Home Administrator in both Florida and Michigan.
4.3 miles from city center
Estimated distance in miles from Kalamazoo's city center to Friendship Village – Kalamazoo's address, calculated via Google Maps.
— 0.82 miles to nearest hospital (Bronson Kalamazoo)
Add your location
The information below is reported by the Michigan Department of Licensing and Regulatory Affairs (LARA).
| Friendship Village – Kalamazoo | NH AL IL MC | Kalamazoo | 57
Facility
57
MI AVG
75
Rank
#255 / 435 |
63.1%
Facility
63.1%
MI AVG
75.8%
Rank
#155 / 395 | -17% | 5.72
Facility
5.72
MI AVG
4.30
Rank
#8 / 142 | +80% | +33% | $0
Facility
$0
MI AVG
$87.6k
Rank
#1 / 145 | 21
Facility
21
MI AVG
33.5
Rank
#47 / 144 | 5.3
Facility
5.3
MI AVG
5.2
Rank
#81 / 144 | - | 50 | A+ |
7
Facility
7
MI AVG
39
Rank
#636 / 703 | Timothy Cain | $21.8M
Facility
$21.8M
MI AVG
$15.8M
Rank
#27 / 143 | $13.5M
Facility
$13.5M
MI AVG
$5.6M
Rank
#14 / 143 | 62.1%
Facility
62.1%
MI AVG
39%
Rank
#36 / 143 | 235248 | ||||
| Heritage Community of Kalamazoo | NH AL MC | Kalamazoo (Milwood) | 39
Facility
39
MI AVG
75
Rank
#298 / 435 | - | - | 5.44
Facility
5.44
MI AVG
4.30
Rank
#16 / 142 | +123% | +27% | $0
Facility
$0
MI AVG
$87.6k
Rank
#1 / 145 | 22
Facility
22
MI AVG
33.5
Rank
#50 / 144 | 7.3
Facility
7.3
MI AVG
5.2
Rank
#113 / 144 | - | 37 | - |
61
Facility
61
MI AVG
39
Rank
#125 / 703 | - | - | - | - | 235074 | ||||
| Medilodge of Kalamazoo | NH HC MC NC PC RC | Kalamazoo (Oshtemo Charter Township) | 39
Facility
39
MI AVG
75
Rank
#298 / 435 |
96.4%
Facility
96.4%
MI AVG
75.8%
Rank
#10 / 395 | +27% | 3.90
Facility
3.90
MI AVG
4.30
Rank
#77 / 142 | +38% | -9% | $0
Facility
$0
MI AVG
$87.6k
Rank
#1 / 145 | 20
Facility
20
MI AVG
33.5
Rank
#40 / 144 | 4.0
Facility
4.0
MI AVG
5.2
Rank
#43 / 144 | 2 | 37 | - |
34
Facility
34
MI AVG
39
Rank
#379 / 703 | - | $4.4M
Facility
$4.4M
MI AVG
$15.8M
Rank
#137 / 143 | $2.7M
Facility
$2.7M
MI AVG
$5.6M
Rank
#138 / 143 | 62.5%
Facility
62.5%
MI AVG
39%
Rank
#75 / 143 | 235282 | ||||
| Medilodge of Westwood | NH | Kalamazoo | 97
Facility
97
MI AVG
75
Rank
#142 / 435 |
82.0%
Facility
82.0%
MI AVG
75.8%
Rank
#75 / 395 | +8% | 3.66
Facility
3.66
MI AVG
4.30
Rank
#108 / 142 | +13% | -15% | $129.2k
Facility
$129.2k
MI AVG
$87.6k
Rank
#133 / 145 | 84
Facility
84
MI AVG
33.5
Rank
#143 / 144 | 12.0
Facility
12.0
MI AVG
5.2
Rank
#144 / 144 | 6 | 86 | - |
5
Facility
5
MI AVG
39
Rank
#647 / 703 | - | $9.2M
Facility
$9.2M
MI AVG
$15.8M
Rank
#91 / 143 | $5.1M
Facility
$5.1M
MI AVG
$5.6M
Rank
#104 / 143 | 55.7%
Facility
55.7%
MI AVG
39%
Rank
#90 / 143 | 235542 |
Friendship Village – Kalamazoo is located in Kalamazoo, Michigan.
Here are the financial assistance programs available to residents in Michigan.
Friendship Village – Kalamazoo has a walk score of 7. Car-dependent. Most errands require a car, with limited nearby walkable options.
Friendship Village – Kalamazoo's occupancy is 63.1%.
Yes — see the floorplan options available at Friendship Village – Kalamazoo on this page.
Yes — there are 5 photos of Friendship Village – Kalamazoo in the photo gallery on this page.
Friendship Village – Kalamazoo is located at 1400 N Drake Rd, Kalamazoo, MI 49006.
(269) 381-0560 will put you in contact with the team at Friendship Village – Kalamazoo.
Yes — Friendship Village – Kalamazoo is a CMS-certified provider of Medicare and Medicaid.
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