Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
57
56 employees · 1 contractor · 26 on an average day Heritage Community of Kalamazoo
Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Kalamazoo, MI
CMS overall rating
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Heritage Community of Kalamazoo
Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Kalamazoo, MI
CMS overall rating
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Heritage Community of Kalamazoo in Kalamazoo, MI, offers five types of care, independent living, assisted living, memory care, nursing home care, and skilled nursing. Independent living provides a personal residence and community support, excluding care services. Assisted living provides daily assistance, including dressing, bathing, and medication. Memory care provides supervision in a secured setting for those prone to wandering.
In skilled nursing, licensed nurses are present in the facility around the clock. With all these levels available, a resident’s requirements can increase without relocating. It has 39 beds, making it small enough for residents and caregivers to become well familiar with each other.
Overall nurse staffing amounts to 5 hours and 43 minutes for each resident daily. When therapy is included in recovery, rehabilitation services are accessible, and respite provides temporary care for a resident while a family caregiver is away or unwell. The area is somewhat walkable with a Walk Score of 61, allowing some errands to be completed on foot for those unable to drive.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing
Data period: Q4 2025 (October 1 – December 31, 2025).
Nursing care per resident per day and state rankings: CMS Provider Information.
Headcount, shifts and contractors: CMS Payroll-Based Journal (PBJ).
Resident count: CMS Long-Term Care Facility Characteristics (data as of Jun 2026).
Total nursing care per resident / day
This nursing home is ranked 11th out of 127 nursing homes we track in Michigan for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 43m
This nursing home is ranked 11th out of 127 nursing homes we track in Michigan for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 43mStandout metric: Registered nurse (RN) is +123% above Michigan average
2 of 6 metrics below Michigan average
Daily care time per resident, by role
Registered nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 13 are the facility's own employees; no agency contractors work in this role.
13 staff · 9.2-hour shifts
1h 53m
↑ 123% · MI 51mThis facility: 1h 53m per resident per day, 123% above the Michigan average of 51m (among Michigan facilities reporting a recent figure).
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 13 are the facility's own employees; no agency contractors work in this role.
13 staff · 9.2-hour shiftsUS average: 43m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 43m
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. All 1 are the facility's own employees; no agency contractors work in this role.
1 staff · 4.5-hour shifts
2m
↓ 96% · MI 57mThis facility: 2m per resident per day, 96% below the Michigan average of 57m (among Michigan facilities reporting a recent figure).
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. All 1 are the facility's own employees; no agency contractors work in this role.
1 staff · 4.5-hour shiftsUS average: 52m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 52m
Certified nursing assistant
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 32 are the facility's own employees; no agency contractors work in this role.
32 staff · 7.2-hour shifts
3h 48m
↑ 48% · MI 2h 34mThis facility: 3h 48m per resident per day, 48% above the Michigan average of 2h 34m (among Michigan facilities reporting a recent figure).
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 32 are the facility's own employees; no agency contractors work in this role.
32 staff · 7.2-hour shiftsUS average: 2h 26m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 2h 26m
Physical therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
0m
↓ 100% · MI 4mThis facility: 0m per resident per day, 100% below the Michigan average of 4m (among Michigan facilities reporting a recent figure).
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
US average: 4m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 4m
Total nursing, weekends
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
4h 31m
↑ 19% · MI 3h 49mThis facility: 4h 31m per resident per day, 19% above the Michigan average of 3h 49m (among Michigan facilities reporting a recent figure).
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–SunUS average: 3h 32m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 3h 32m
RN, weekends
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
1h 5m
↑ 123% · MI 29mThis facility: 1h 5m per resident per day, 123% above the Michigan average of 29m (among Michigan facilities reporting a recent figure).
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–SunUS average: 29m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 29m
Headcount
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
57
56 employees · 1 contractor · 26 on an average day
57 total staff / 36 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Jun 2026); staff: CMS Payroll-Based Journal (Q4 2025).Residents and staff come from two different CMS releases, so the two counts can be a few months apart.
1.58 : 1
↓ 5% · MI 1.67This facility: 1.58 staff per resident, 5% below the Michigan average of 1.67 (among Michigan facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
57 staff ÷ 36 residents
See full Michigan ranking →
Average hours one staff member works on a day they are on shift, across every role.
7.5 h
↓ 5% · MI 7.9 hThis facility: 7.5 h, 5% below the Michigan average of 7.9 h (among Michigan facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
17,901 staff hours this quarter
See full Michigan ranking →99.9% of staff hours were worked by the facility's own employees
Michigan average: 91.4% · Contractors this quarter: Medical Director (1)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
By The Numbers
Community insights.
Bed count
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
39
Rank #112 / 131Bed count — State benchmarked This nursing home is ranked 112th out of 131 nursing homes we track in Michigan for bed count. Shows this facility's certified or reported bed count compared to other Michigan facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Michigan that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
39
Rank #112 / 131Bed count — State benchmarked This nursing home is ranked 112th out of 131 nursing homes we track in Michigan for bed count. Shows this facility's certified or reported bed count compared to other Michigan facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Michigan that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Smaller home · May offer a more intimate, personalized care environment.
Walk Score
Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Rank #34 / 157Walk Score — State benchmarked This nursing home is ranked 34th out of 157 nursing homes we track in Michigan for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Michigan facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Michigan that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Rank #34 / 157Walk Score — State benchmarked This nursing home is ranked 34th out of 157 nursing homes we track in Michigan for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Michigan facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Michigan that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
61
/ 100
Occupancy rate
Occupancy between 85% and 95% suggests balanced demand.
Rank #31 / 90Occupancy rate — State benchmarked This nursing home is ranked 31st out of 90 nursing homes we track in Michigan for occupancy. Shows this facility's occupancy rate versus the Michigan average, with its Statewide rank out of 90. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Michigan that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Occupancy between 85% and 95% suggests balanced demand.
Rank #31 / 90Occupancy rate — State benchmarked This nursing home is ranked 31st out of 90 nursing homes we track in Michigan for occupancy. Shows this facility's occupancy rate versus the Michigan average, with its Statewide rank out of 90. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Michigan that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
91.3%
This home usually has limited availability
Based on residents per day and 39 beds.
Higher than the Michigan average: 84.2%
Residents per day (avg)
The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
36
Source: CMS Provider Information, average daily residents
About This Community
Pricing & Financial Information
The below pricing was updated on
$3,804/Month
Entrance FeeA one-time fee paid when moving in, common at continuing care retirement communities (CCRCs). Depending on the contract, part of it may be refundable.
$31,050
Life Plan Community (CCRC)A community type, not an award: CCRCs (also called Life Plan Communities) offer a continuum from independent living through assisted living and skilled nursing on one campus, so residents can stay as needs change - typically with an entrance-fee contract.
Profit StatusNonprofit
Outpatient Therapy
Respite CareRespite care provides families and unpaid caregivers with short-term relief from caregiving duties. Care can range from a few hours to a few weeks.
Daily Living Assistance
Housekeeping
Laundry & LinenListed as: Weekly linen/laundry service
TransportationListed as: Scheduled transportation
24-Hour SecurityListed as: 24-hour security with personal response system
ConciergeListed as: Concierge service/valet parking
Pets AllowedIndependent living only. Not allowed in assisted living or memory care.
Fitness Center
Emergency Call System
Dining & Nutrition
Sourced directly from the team at Heritage Community of Kalamazoo.
Dining & Nutrition
Sourced directly from the team at Heritage Community of Kalamazoo.- Bistro / café on site.
- Multiple dining venues.
Studio
Floor plans: Hawthorn Landing
1 Bedroom
2 Bedroom
Apartment Floor plans as listed by the community: The Artisan (independent living) · Ridge Creek (independent living)
Floor plans: Artisan, Ridge Creek
CMS Health Inspection History
Total health inspections
3
↓ 55% · MI 6.7This facility: 3, 55% below the Michigan average of 6.7 (among Michigan facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Total health citations
22
Rank #46 / 126Health citations — State benchmarked This nursing home is ranked 46th out of 126 nursing homes we track in Michigan for health citations. Shows this facility's total health deficiency citations benchmarked to the Michigan State average, with a ranking across all 126 MI facilities. Lower citation counts earn a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Michigan that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 32% · MI 32.4This facility: 22, 32% below the Michigan average of 32.4 (among Michigan facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citations per inspection
7.33
Rank #114 / 126Citations per inspection — State benchmarked This nursing home is ranked 114th out of 126 nursing homes we track in Michigan for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Michigan mean across 126 facilities with citation data. Lower is better. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Michigan that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↑ 53% · MI 4.79This facility: 7.33, 53% above the Michigan average of 4.79 (among Michigan facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citation severity
100% corrected
22 of 22 citations corrected
Critical
J–L
0
↓ 100% · MI 0.3This facility: 0, 100% below the Michigan average of 0.3 (among Michigan facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Immediate jeopardy
Serious
G–I
0
↓ 100% · MI 1.7This facility: 0, 100% below the Michigan average of 1.7 (among Michigan facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Actual harm
Moderate
D–F
21
↓ 30% · MI 30This facility: 21, 30% below the Michigan average of 30 (among Michigan facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, more than minimal risk
Minor
A–C
1
↑ 150% · MI 0.4This facility: 1, 150% above the Michigan average of 0.4 (among Michigan facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, minimal riskLatest inspection: Aug 07, 2025 · 5 citations, all corrected
Most cited category: Quality of Life & Care, 5 of 22 citations · 7 categories in total
Citations history
Most recent first
Aug 07, 2025
5 citations
Abuse/Neglect moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Nutrition moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Aug 14, 2024
6 citations
Infection Control moderate citation
Corrected
Corrected
Nutrition moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Jul 26, 2023
11 citations
Infection Control moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Nutrition moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Resident Rights minor citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Top deficiency categories
Share of 22 citations
Quality of Life & Care
5 deficiencies (23%)
Infection Control
4 deficiencies (18%)
Pharmacy Services
4 deficiencies (18%)
Resident Rights
3 deficiencies (14%)
Nutrition & Dietary
3 deficiencies (14%)
Resident Assessment & Care Planning
2 deficiencies (9%)
Abuse, Neglect & Exploitation
1 deficiency (5%)
How citations are counted
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 22 citations resulted from standard inspections.
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Source
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database · Data as of Aug 2026
No penalties in the past 3 years
No civil money penalties or payment denials on record since Aug 2023.
Total fines
$0
MI avg $66KMichigan average: $66,103. Average among the 196 Michigan facilities with a penalty on record.US avg $67KUS average: $67,417, among the 6,775 US facilities with a penalty on record.
Number of fines
0
MI avg 1.52Michigan average: 1.52. Average among the 196 Michigan facilities with a penalty on record.US avg 1.96US average: 1.96, among the 6,775 US facilities with a penalty on record.
Payment denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
MI avg 0.83Michigan average: 0.83. Average among the 196 Michigan facilities with a penalty on record.US avg 0.36US average: 0.36, among the 6,775 US facilities with a penalty on record.
Quality of care over time
How residents at this home fare on health outcomes and preventive care, compared with the Michigan average.
CMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best.
2
/ 5
Below average
Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.
14.1
Score · lower is better
↑ 96% · MI 7.2This facility: 14.1, 96% above the MI average of 7.2 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.
26.4
Score · lower is better
↑ 84% · MI 14.3This facility: 26.4, 84% above the MI average of 14.3 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.11 long-stay measures: 3 better, 7 worse, 1 near MI average
2 short-stay measures: 2 better
Long-stay residents
People who live at the home · 11 measures
Daily care & independence
Needed more help with daily activities
Percent of long-stay residents whose need for help with daily activities has increased
24.6%
↑ 128% · MI 10.8This facility: 24.6, 128% above the MI average of 10.8 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose need for help with daily activities has increased
24.6%
↑ 128% · MI 10.8This facility: 24.6, 128% above the MI average of 10.8 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Walking ability worsened
Percent of long-stay residents whose ability to move independently worsened
30.7%
↑ 156% · MI 12.0This facility: 30.7, 156% above the MI average of 12.0 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose ability to move independently worsened
30.7%
↑ 156% · MI 12.0This facility: 30.7, 156% above the MI average of 12.0 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Bowel or bladder incontinence (low-risk residents)
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.8%
↑ 19% · MI 20.0This facility: 23.8, 19% above the MI average of 20.0 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.8%
↑ 19% · MI 20.0This facility: 23.8, 19% above the MI average of 20.0 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Safety & clinical stability
Urinary tract infection
Percent of long-stay residents with a urinary tract infection
6.4%
↑ 316% · MI 1.5This facility: 6.4, 316% above the MI average of 1.5 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents with a urinary tract infection
6.4%
↑ 316% · MI 1.5This facility: 6.4, 316% above the MI average of 1.5 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Falls with major injury
Percent of long-stay residents experiencing one or more falls with major injury
4.3%
↑ 45% · MI 3.0This facility: 4.3, 45% above the MI average of 3.0 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents experiencing one or more falls with major injury
4.3%
↑ 45% · MI 3.0This facility: 4.3, 45% above the MI average of 3.0 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Pressure ulcers (high-risk residents)
Percent of long-stay high risk residents with pressure ulcers
2.7%
↓ 48% · MI 5.1This facility: 2.7, 48% below the MI average of 5.1 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay high risk residents with pressure ulcers
2.7%
↓ 48% · MI 5.1This facility: 2.7, 48% below the MI average of 5.1 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Physical & mental health
Lost too much weight
Percent of long-stay residents who lose too much weight
8.1%
↑ 49% · MI 5.4This facility: 8.1, 49% above the MI average of 5.4 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who lose too much weight
8.1%
↑ 49% · MI 5.4This facility: 8.1, 49% above the MI average of 5.4 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Depressive symptoms
Percent of long-stay residents who have depressive symptoms
7.3%
↑ 68% · MI 4.3This facility: 7.3, 68% above the MI average of 4.3 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who have depressive symptoms
7.3%
↑ 68% · MI 4.3This facility: 7.3, 68% above the MI average of 4.3 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Antipsychotic use
Percent of long-stay residents who received an antipsychotic medication
7.8%
↓ 47% · MI 14.8This facility: 7.8, 47% below the MI average of 14.8 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who received an antipsychotic medication
7.8%
↓ 47% · MI 14.8This facility: 7.8, 47% below the MI average of 14.8 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.1%
↑ 2% · MI 95.3This facility: 97.1, 2% above the MI average of 95.3 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.1%
↑ 2% · MI 95.3This facility: 97.1, 2% above the MI average of 95.3 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
↑ 5% · MI 95.0This facility: 100.0, 5% above the MI average of 95.0 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
↑ 5% · MI 95.0This facility: 100.0, 5% above the MI average of 95.0 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Short-stay residents
Rehab and recovery after a hospital stay · 2 measures
Physical & mental health
New antipsychotic medication
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
↓ 100% · MI 1.1This facility: 0.0, 100% below the MI average of 1.1 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
↓ 100% · MI 1.1This facility: 0.0, 100% below the MI average of 1.1 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.8%
↑ 17% · MI 83.3This facility: 97.8, 17% above the MI average of 83.3 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.8%
↑ 17% · MI 83.3This facility: 97.8, 17% above the MI average of 83.3 (among MI facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jun 2026)
Total residents
36
Medicare
1
2.8% of residents
Medicaid
31
86.1% of residents
Private pay or other
4
11.1% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Places of interest near Heritage Community of Kalamazoo
1.7 miles from city center
Estimated distance in miles from Kalamazoo's city center to Heritage Community of Kalamazoo's address, calculated via Google Maps.
Calculate Travel Distance to Heritage Community of Kalamazoo
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Compare Nursing Homes around Kalamazoo
Info below is compiled from CMS reports & the MI Licensing & Regulatory Affairs (LARA), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Michigan average is: 55.9% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Friendship Village – Kalamazoo | NH AL IL MC SNF | Kalamazoo | 57
Facility
57
MI AVG
100
Rank
#106 / 131 |
74.7%
Facility
74.7%
MI AVG
84.2%
Rank
#77 / 90 | -11% | 6.44
Facility
6.44
MI AVG
4.33
Rank
#1 / 127 | +80% | +49% | $0
Facility
$0
MI AVG
$78.1k
Rank
#1 / 127 | 16
Facility
16
MI AVG
32.4
Rank
#27 / 126 | 5.3
Facility
5.3
MI AVG
4.8
Rank
#77 / 126 | - | 43 | A+ |
7
Facility
7
MI AVG
41
Rank
#147 / 157 | Timothy Cain | $23.1MFiscal year ending 09/2024
Facility
$23.1MFiscal year ending 09/2024
MI AVG
$14.1M
Rank
#15 / 124 | $14.2MFiscal year ending 09/2024
Facility
$14.2MFiscal year ending 09/2024
MI AVG
$7.9M
Rank
#10 / 124 | 61.5%Fiscal year ending 09/2024
Facility
61.5%Fiscal year ending 09/2024
MI AVG
55.9%
Rank
#22 / 124 | 235248 | ||||
| Heritage Community of Kalamazoo | NH AL IL MC SNF | Kalamazoo (Milwood) | 39
Facility
39
MI AVG
100
Rank
#112 / 131 |
91.3%
Facility
91.3%
MI AVG
84.2%
Rank
#31 / 90 | +8% | 5.71
Facility
5.71
MI AVG
4.33
Rank
#11 / 127 | +123% | +32% | $0
Facility
$0
MI AVG
$78.1k
Rank
#1 / 127 | 22
Facility
22
MI AVG
32.4
Rank
#46 / 126 | 7.3
Facility
7.3
MI AVG
4.8
Rank
#114 / 126 | - | 36 | - |
61
Facility
61
MI AVG
41
Rank
#34 / 157 | - | - | - | - | 235074 | ||||
| Medilodge of Kalamazoo | NH HOS MC PC RC SNF | Kalamazoo (Oshtemo Charter Township) | 39
Facility
39
MI AVG
100
Rank
#112 / 131 |
95.9%
Facility
95.9%
MI AVG
84.2%
Rank
#14 / 90 | +14% | 3.98
Facility
3.98
MI AVG
4.33
Rank
#64 / 127 | +38% | -8% | $0
Facility
$0
MI AVG
$78.1k
Rank
#1 / 127 | 24
Facility
24
MI AVG
32.4
Rank
#54 / 126 | 4.0
Facility
4.0
MI AVG
4.8
Rank
#44 / 126 | 3 | 37 | - |
34
Facility
34
MI AVG
41
Rank
#89 / 157 | - | $5.1MFiscal year ending 12/2024
Facility
$5.1MFiscal year ending 12/2024
MI AVG
$14.1M
Rank
#122 / 124 | $2.8MFiscal year ending 12/2024
Facility
$2.8MFiscal year ending 12/2024
MI AVG
$7.9M
Rank
#123 / 124 | 54.7%Fiscal year ending 12/2024
Facility
54.7%Fiscal year ending 12/2024
MI AVG
55.9%
Rank
#50 / 124 | 235282 | ||||
| Medilodge of Westwood | NH HOS PC RC SNF | Kalamazoo | 97
Facility
97
MI AVG
100
Rank
#70 / 131 |
90.1%
Facility
90.1%
MI AVG
84.2%
Rank
#33 / 90 | +7% | 3.83
Facility
3.83
MI AVG
4.33
Rank
#64 / 127 | +13% | -11% | $65.5k
Facility
$65.5k
MI AVG
$78.1k
Rank
#109 / 127 | 86
Facility
86
MI AVG
32.4
Rank
#125 / 126 | 9.6
Facility
9.6
MI AVG
4.8
Rank
#125 / 126 | 7 | 87 | - |
5
Facility
5
MI AVG
41
Rank
#151 / 157 | - | $10.5MFiscal year ending 12/2024
Facility
$10.5MFiscal year ending 12/2024
MI AVG
$14.1M
Rank
#92 / 124 | $5.7MFiscal year ending 12/2024
Facility
$5.7MFiscal year ending 12/2024
MI AVG
$7.9M
Rank
#86 / 124 | 54.3%Fiscal year ending 12/2024
Facility
54.3%Fiscal year ending 12/2024
MI AVG
55.9%
Rank
#55 / 124 | 235542 |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other MI nursing home we track that reports that metric, not just the 4 on this page. See how we rank facilities
Financial Assistance for
Nursing Home in Michigan
Heritage Community of Kalamazoo is located in Kalamazoo, Michigan.
Here are the financial assistance programs available to residents in Michigan.
Frequently Asked Questions about Heritage Community of Kalamazoo
What neighborhood is Heritage Community of Kalamazoo in?
Heritage Community of Kalamazoo is in the Milwood neighborhood of Kalamazoo.
Is Heritage Community of Kalamazoo in a walkable area?
Heritage Community of Kalamazoo has a walk score of 61. Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the occupancy rate at Heritage Community of Kalamazoo?
Heritage Community of Kalamazoo's occupancy is 91.3%.
Are pets allowed at Heritage Community of Kalamazoo?
No, Heritage Community of Kalamazoo has a no-pet policy.
Does Heritage Community of Kalamazoo operate as a for-profit or non-profit?
Heritage Community of Kalamazoo is registered as a non-profit.
What is the overall rating for Heritage Community of Kalamazoo?
Heritage Community of Kalamazoo received a 5-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
How many beds does Heritage Community of Kalamazoo have?
Heritage Community of Kalamazoo has 39 beds.
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