Total health inspections
3
Michigan average 6.5
Last Health inspection on Aug 2025
Heritage Community of Kalamazoo
Nursing Home · Kalamazoo, MI
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Heritage Community of Kalamazoo
Nursing Home · Kalamazoo, MI
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Overview of Heritage Community of Kalamazoo
Founded in 1945 and nestled in the heart of Kalamazoo, Michigan, Heritage Community boasts a rich legacy of senior care spanning over seven decades. Today, it stands as the largest and oldest continuum of care in Southwest Michigan, dedicated to serving more than 400 residents. Heritage Community is deeply rooted in the local community, thanks to the unwavering commitment of local senior residents. As a non-profit organization, it has flourished by upholding a passionate commitment to delivering exemplary personalized care to the seniors and families of West Michigan.
Heritage Community provides a diverse range of senior care options, including Independent Living, Assisted Living, Memory Care, Skilled Nursing, and Rehabilitation. These offerings are thoughtfully tailored to cater to individual preferences and needs, ensuring that residents enjoy freedom, ease, and peace of mind throughout every season of their lives. Located within one of Kalamazoo’s historic neighborhoods, Heritage Community is a unique gem. It’s not just a senior living residence; it’s a locally-owned, non-profit institution that prides itself on being an integral part of the community.
Shirely serves as the Skilled Nursing Administrator at Heritage Community of Kalamazoo, overseeing the skilled nursing services to ensure high-quality care and support for residents. She plays a key leadership role within the community's healthcare operations.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 26m per day
vs Michigan avg
+27%
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 52m per day |
Walk Score: 61 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Rehabilitation Services
Respite Care
24-Hour Staffing
Specific ProgramsHome Care, Memory Care Learning Center
Operating HoursAvailable 24/7
Health Inspection History
Inspections
Total health citations
22
Michigan average 33.5
Citations per inspection
7.33
Michigan average 5.18
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
20 of 22 citations resulted from standard inspections; and 2 of 22 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
100% better than Michigan averageMichigan average: 0.3
Serious Health citations
0
100% better than Michigan averageMichigan average: 1.9
Citations history (last 3 years)
Abuse/Neglect moderate citation
Aug 07, 2025
Corrected
Infection Control moderate citation
Aug 07, 2025
Corrected
Nutrition moderate citation
Aug 07, 2025
Corrected
Quality of Care moderate citation
Aug 07, 2025
Corrected
Financial Assistance for
Nursing Home in Michigan
Heritage Community of Kalamazoo is located in Kalamazoo, Michigan.
Here are the financial assistance programs available to residents in Michigan.
Places of interest near Heritage Community of Kalamazoo
1.7 miles from city center
Estimated distance in miles from Kalamazoo's city center to Heritage Community of Kalamazoo's address, calculated via Google Maps.
— 0.3 miles to nearest hospital (Family Health Center)
Calculate Travel Distance to Heritage Community of Kalamazoo
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Staffing Data
Reporting period: April 1 – June 30, 2025 (Q2 2025). Source: CMS Payroll-Based Journal report.
Total staff
59
Employees
58
Contractors
1
Staff to resident ratio
1.64:1
6% worse than Michigan average
Avg staff/day
25
Average shift
7.7 hours
0% compared with Michigan average
Total staff hours (quarter)
17,510
Nursing staff breakdown
Q2 2025 · Apr 1 – Jun 30
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
Registered Nurse
Manages medical care and health needs.
Total count
15
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
1
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
4.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
4.5 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
34
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hoursNo contractors work on this role.
Contractor staffing
Q2 2025 · Apr 1 – Jun 30
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
Total hours from contractors
0.2%
30 contractor hours this quarter
Medical Director: 1
Staff by category
Q2 2025 · Apr 1 – Jun 30
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
| Certified Nursing Assistant | 34 | 0 | 34 | 10,712 | 91 | 100% | 7.3 |
| Registered Nurse | 15 | 0 | 15 | 4,072 | 91 | 100% | 8.9 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 627 | 65 | 71% | 8 |
| Dietitian | 1 | 0 | 1 | 490 | 62 | 68% | 7.9 |
| Nurse Practitioner | 1 | 0 | 1 | 450 | 57 | 63% | 7.9 |
| Other Dietary Services Staff | 1 | 0 | 1 | 415 | 56 | 62% | 7.4 |
| Mental Health Service Worker | 1 | 0 | 1 | 393 | 50 | 55% | 7.9 |
| Feeding Assistant | 1 | 0 | 1 | 228 | 38 | 42% | 6 |
| Licensed Practical Nurse | 1 | 0 | 1 | 82 | 18 | 20% | 4.5 |
| Medical Director | 0 | 1 | 1 | 30 | 18 | 20% | 1.7 |
| Occupational Therapy Assistant | 1 | 0 | 1 | 10 | 8 | 9% | 1.3 |
34 Certified Nursing Assistant
% of Days
100%
15 Registered Nurse
% of Days
100%
2 Clinical Nurse Specialist
% of Days
71%
1 Dietitian
% of Days
68%
1 Nurse Practitioner
% of Days
63%
1 Other Dietary Services Staff
% of Days
62%
1 Mental Health Service Worker
% of Days
55%
1 Feeding Assistant
% of Days
42%
1 Licensed Practical Nurse
% of Days
20%
1 Medical Director
% of Days
20%
1 Occupational Therapy Assistant
% of Days
9%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
36
Medicare
1
2.8% of residents
Medicaid
31
86.1% of residents
Private pay or other
4
11.1% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
13.3
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
13.3
58% worse than Michigan averageMichigan average: 8.4
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
26.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
26.8
65% worse than Michigan averageMichigan average: 16.3
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
27.6%
Percent of long-stay residents whose need for help with daily activities has increased
27.6%
122% worse than Michigan averageMichigan average: 12.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
31.5%
Percent of long-stay residents whose ability to move independently worsened
31.5%
105% worse than Michigan averageMichigan average: 15.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
21.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
21.4%
In line with Michigan averageMichigan average: 21.0%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.2%
Percent of long-stay residents experiencing one or more falls with major injury
2.2%
31% better than Michigan averageMichigan average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
2.9%
Percent of long-stay high risk residents with pressure ulcers
2.9%
50% better than Michigan averageMichigan average: 5.7%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
4.4%
Percent of long-stay residents with a urinary tract infection
4.4%
159% worse than Michigan averageMichigan average: 1.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
2.3%
Percent of long-stay residents who lose too much weight
2.3%
60% better than Michigan averageMichigan average: 5.7%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
8.9%
Percent of long-stay residents who have depressive symptoms
8.9%
130% worse than Michigan averageMichigan average: 3.9%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
17.9%
Percent of long-stay residents who received an antipsychotic medication
17.9%
20% worse than Michigan averageMichigan average: 15.0%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.6%
In line with Michigan averageMichigan average: 94.9%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
5% better than Michigan averageMichigan average: 95.0%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.0%
7% better than Michigan averageMichigan average: 82.5%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Compare Nursing Home around Kalamazoo
The information below is reported by the Michigan Department of Licensing and Regulatory Affairs (LARA).
Filter by care type
| Friendship Village – Kalamazoo |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Kalamazoo | 57 | 63.1% | -17% | 5.72 | +52% | +33% | $0 | 21 | 5.3 | - | 47 | A+ | 7 | Timothy Cain | $27.0M | $13.5M | 50.2% | 235248 | ||||
| Heritage Community of Kalamazoo |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Kalamazoo (Milwood) | 39 | - | - | 5.44 | +153% | +27% | $0 | 22 | 7.3 | - | 36 | - | 61 | - | - | - | - | 235074 |
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Frequently Asked Questions about Heritage Community of Kalamazoo
What neighborhood is Heritage Community of Kalamazoo in?
Heritage Community of Kalamazoo is in the Milwood neighborhood.
Is Heritage Community of Kalamazoo in a walkable area?
Heritage Community of Kalamazoo has a walk score of 61. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Are there photos of Heritage Community of Kalamazoo?
Yes — there are 5 photos of Heritage Community of Kalamazoo in the photo gallery on this page.
What is the phone number of Heritage Community of Kalamazoo?
(269) 382-1255 will put you in contact with the team at Heritage Community of Kalamazoo.
Is Heritage Community of Kalamazoo Medicare or Medicaid certified?
Yes — Heritage Community of Kalamazoo is a CMS-certified provider of Medicare and Medicaid.
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