4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Founded in 1945 and nestled in the heart of Kalamazoo, Michigan, Heritage Community boasts a rich legacy of senior care spanning over seven decades. Today, it stands as the largest and oldest continuum of care in Southwest Michigan, dedicated to serving more than 400 residents. Heritage Community is deeply rooted in the local community, thanks to the unwavering commitment of local senior residents. As a non-profit organization, it has flourished by upholding a passionate commitment to delivering exemplary personalized care to the seniors and families of West Michigan.
Heritage Community provides a diverse range of senior care options, including Independent Living, Assisted Living, Memory Care, Skilled Nursing, and Rehabilitation. These offerings are thoughtfully tailored to cater to individual preferences and needs, ensuring that residents enjoy freedom, ease, and peace of mind throughout every season of their lives. Located within one of Kalamazoo’s historic neighborhoods, Heritage Community is a unique gem. It’s not just a senior living residence; it’s a locally-owned, non-profit institution that prides itself on being an integral part of the community.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 16th out of 142 homes in Michigan for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
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Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
|
1h 33m per day | ▲ 102% State avg: 46m per day · National avg: 41m per day |
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LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
|
1m per day | ▼ 98% State avg: 53m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
|
3h 10m per day | ▲ 36% State avg: 2h 20m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
|
3h 53m per day | ▲ 11% State avg: 3h 31m per day · National avg: 3h 27m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
|
0m per day | ▼ 100% State avg: 4m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
|
1h 5m per day | ▲ 121% State avg: 29m per day · National avg: 29m per day |
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
7% fewer staff per resident than Michigan average
5% worse than Michigan average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 13 RN Staff are full-time employees. No contractors work on this role.
13
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.2 hours
Assists with medical care and medications.
All 1 LPN Staff are full-time employees. No contractors work on this role.
1
Average shift length. Calculated as total hours divided by days worked and average staff per day.
4.5 hours
Helps with daily care and mobility.
All 32 CNA Staff are full-time employees. No contractors work on this role.
32
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
26 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 32 | 0 | 32 | 10,906 | 92 | 100% | 7.2 |
| Registered Nurse | 13 | 0 | 13 | 4,172 | 92 | 100% | 9.2 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 622 | 65 | 71% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 521 | 66 | 72% | 7.9 |
| Dietitian | 1 | 0 | 1 | 490 | 60 | 65% | 8.2 |
| Other Dietary Services Staff | 1 | 0 | 1 | 437 | 55 | 60% | 7.9 |
| Mental Health Service Worker | 1 | 0 | 1 | 376 | 47 | 51% | 8 |
| Feeding Assistant | 1 | 0 | 1 | 240 | 40 | 43% | 6 |
| Licensed Practical Nurse | 1 | 0 | 1 | 76 | 17 | 18% | 4.5 |
| Medical Director | 2 | 1 | 3 | 40 | 16 | 17% | 2.5 |
| Occupational Therapy Assistant | 1 | 0 | 1 | 22 | 8 | 9% | 2.8 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
13.3
58% worse than Michigan average
Michigan average: 8.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
26.8
65% worse than Michigan average
Michigan average: 16.3
Percent of long-stay residents whose need for help with daily activities has increased
27.6%
122% worse than Michigan average
Michigan average: 12.5%
Percent of long-stay residents whose ability to move independently worsened
31.5%
105% worse than Michigan average
Michigan average: 15.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
21.4%
In line with Michigan average
Michigan average: 21.0%
Percent of long-stay residents experiencing one or more falls with major injury
2.2%
31% better than Michigan average
Michigan average: 3.2%
Percent of long-stay high risk residents with pressure ulcers
2.9%
50% better than Michigan average
Michigan average: 5.7%
Percent of long-stay residents with a urinary tract infection
4.4%
159% worse than Michigan average
Michigan average: 1.7%
Percent of long-stay residents who lose too much weight
2.3%
60% better than Michigan average
Michigan average: 5.7%
Percent of long-stay residents who have depressive symptoms
8.9%
130% worse than Michigan average
Michigan average: 3.9%
Percent of long-stay residents who received an antipsychotic medication
17.9%
20% worse than Michigan average
Michigan average: 15.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.6%
In line with Michigan average
Michigan average: 94.9%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
5% better than Michigan average
Michigan average: 95.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.0%
7% better than Michigan average
Michigan average: 82.5%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
36
Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
1.7 miles from city center
Estimated distance in miles from Kalamazoo's city center to Heritage Community of Kalamazoo's address, calculated via Google Maps.
Add your location
The information below is reported by the Michigan Department of Licensing and Regulatory Affairs (LARA).
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| Friendship Village – Kalamazoo |
NH
AL
IL
MC
|
Kalamazoo |
57
Facility
57
MI AVG
75
Rank
#255 / 435
|
63.1%
Facility
63.1%
MI AVG
75.8%
Rank
#155 / 395
| -17% |
5.72
Facility
5.72
MI AVG
4.30
Rank
#8 / 142
| +80% | +33% |
$0
Facility
$0
MI AVG
$87.6k
Rank
#1 / 145
|
21
Facility
21
MI AVG
33.5
Rank
#47 / 144
|
5.3
Facility
5.3
MI AVG
5.2
Rank
#81 / 144
| - | 50 | A+ |
7
Facility
7
MI AVG
39
Rank
#636 / 703
| Timothy Cain |
$21.8M
Facility
$21.8M
MI AVG
$15.8M
Rank
#27 / 143
|
$13.5M
Facility
$13.5M
MI AVG
$5.6M
Rank
#14 / 143
|
62.1%
Facility
62.1%
MI AVG
39%
Rank
#36 / 143
| 235248 | ||||
| Heritage Community of Kalamazoo |
NH
AL
MC
|
Kalamazoo (Milwood) |
39
Facility
39
MI AVG
75
Rank
#298 / 435
| - | - |
5.44
Facility
5.44
MI AVG
4.30
Rank
#16 / 142
| +123% | +27% |
$0
Facility
$0
MI AVG
$87.6k
Rank
#1 / 145
|
22
Facility
22
MI AVG
33.5
Rank
#50 / 144
|
7.3
Facility
7.3
MI AVG
5.2
Rank
#113 / 144
| - | 37 | - |
61
Facility
61
MI AVG
39
Rank
#125 / 703
| - | - | - | - | 235074 | ||||
| Medilodge of Kalamazoo |
NH
HC
MC
NC
PC
RC
|
Kalamazoo (Oshtemo Charter Township) |
39
Facility
39
MI AVG
75
Rank
#298 / 435
|
96.4%
Facility
96.4%
MI AVG
75.8%
Rank
#10 / 395
| +27% |
3.90
Facility
3.90
MI AVG
4.30
Rank
#77 / 142
| +38% | -9% |
$0
Facility
$0
MI AVG
$87.6k
Rank
#1 / 145
|
20
Facility
20
MI AVG
33.5
Rank
#40 / 144
|
4.0
Facility
4.0
MI AVG
5.2
Rank
#43 / 144
| 2 | 37 | - |
34
Facility
34
MI AVG
39
Rank
#379 / 703
| - |
$4.4M
Facility
$4.4M
MI AVG
$15.8M
Rank
#137 / 143
|
$2.7M
Facility
$2.7M
MI AVG
$5.6M
Rank
#138 / 143
|
62.5%
Facility
62.5%
MI AVG
39%
Rank
#75 / 143
| 235282 | ||||
| Medilodge of Westwood |
NH
|
Kalamazoo |
97
Facility
97
MI AVG
75
Rank
#142 / 435
|
82.0%
Facility
82.0%
MI AVG
75.8%
Rank
#75 / 395
| +8% |
3.66
Facility
3.66
MI AVG
4.30
Rank
#108 / 142
| +13% | -15% |
$129.2k
Facility
$129.2k
MI AVG
$87.6k
Rank
#133 / 145
|
84
Facility
84
MI AVG
33.5
Rank
#143 / 144
|
12.0
Facility
12.0
MI AVG
5.2
Rank
#144 / 144
| 6 | 86 | - |
5
Facility
5
MI AVG
39
Rank
#647 / 703
| - |
$9.2M
Facility
$9.2M
MI AVG
$15.8M
Rank
#91 / 143
|
$5.1M
Facility
$5.1M
MI AVG
$5.6M
Rank
#104 / 143
|
55.7%
Facility
55.7%
MI AVG
39%
Rank
#90 / 143
| 235542 |
Heritage Community of Kalamazoo is located in Kalamazoo, Michigan.
Here are the financial assistance programs available to residents in Michigan.
Heritage Community of Kalamazoo is in the Milwood neighborhood.
Heritage Community of Kalamazoo has a walk score of 61. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Yes — there are 12 photos of Heritage Community of Kalamazoo in the photo gallery on this page.
Heritage Community of Kalamazoo is located at 2300 Portage Street, Kalamazoo, MI 49001.
(269) 382-1255 will put you in contact with the team at Heritage Community of Kalamazoo.
Yes — Heritage Community of Kalamazoo is a CMS-certified provider of Medicare and Medicaid.
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