Inspection Reports for Gardens at Ocotillo
1601 W Queen Creek Rd, Chandler, AZ 85248, United States, AZ, 85248
Back to Facility ProfileInspection Report Summary
The most recent inspection on November 12, 2025, identified deficiencies related to resident egress and disaster preparedness, resulting in civil fines totaling $1,500. Earlier inspections showed a pattern of issues including staff training, medication management, and safety procedures, with several enforcement actions and fines ranging from $250 to $750. Complaint investigations conducted in 2025 found no deficiencies, indicating that complaints during that period were unsubstantiated. Prior reports noted deficiencies in caregiver skills verification and health and safety policy implementation, with enforcement actions linked to these findings. The facility’s inspection history shows recurring challenges with safety protocols and staff training, with some enforcement actions but no license suspensions or immediate jeopardy findings listed in the available reports.
Deficiencies (last 3 years)
Deficiencies (over 3 years)
3.3 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
11% better than Arizona average
Arizona average: 3.7 deficiencies/yearDeficiencies per year
8
6
4
2
0
Enforcement Action
Enforcement
Fines: 3
Total: $1,500.00
Date: Nov 12, 2025
Summary
The facility was found deficient in health and safety practices related to resident egress and disaster preparedness, resulting in civil fines totaling $1500.
Fines & Penalties (3)
| Amount | Reason | Status |
|---|---|---|
| $500.00 | Failure to ensure a means of exiting the facility for a resident without a key or special knowledge for egress. | — |
| $500.00 | Failure to ensure a disaster plan was reviewed at least once every 12 months. | — |
| $500.00 | Failure to ensure evacuation drills for employees and residents were conducted at least once every six months. | — |
Inspection Report
Complaint Investigation
Capacity: 90
Deficiencies: 0
Date: Nov 4, 2025
Visit Reason
No deficiencies were found during the on-site investigation of multiple complaints conducted on November 4, 2025.
Complaint Details
Complaints 00149543, 00149542, 00149155, and 00146890
Findings
No deficiencies were found during the on-site investigation of multiple complaints conducted on November 4, 2025.
Inspection Report
Complaint Investigation
Capacity: 90
Deficiencies: 0
Date: Aug 28, 2025
Visit Reason
No deficiencies were found during the on-site investigation of multiple complaints conducted on August 28, 2025.
Complaint Details
Complaints 00141364, 00129751, 00137831, 00105522, 00105302, 00105146, 00105020, and 00104961
Findings
No deficiencies were found during the on-site investigation of multiple complaints conducted on August 28, 2025.
Enforcement Action
Enforcement
Fines: 1
Total: $250.00
Date: Oct 15, 2024
Summary
The enforcement action was completed with a fine of $250.00 fully paid by the due date.
Fines & Penalties (1)
| Amount | Reason | Status |
|---|---|---|
| $250.00 | Enforcement action fine | Paid |
Inspection Report
Complaint Investigation
Capacity: 90
Deficiencies: 8
Date: Sep 25, 2024
Visit Reason
Multiple deficiencies were found during the compliance inspection and investigation of complaints AZ00211175, AZ00215290, and AZ00215921.
Complaint Details
Complaints AZ00211175, AZ00215290, and AZ00215921
Findings
Multiple deficiencies were found during the compliance inspection and investigation of complaints AZ00211175, AZ00215290, and AZ00215921.
Deficiencies (8)
36-420. Health care institutions; cardiopulmonary resuscitation; first aid; immunity; falls; definition B. Each health care institution: 3. May not ha...
A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411.
J. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or whil...
A. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on c...
A. A manager shall ensure that: 1. Policies and procedures for medication services include: b. Procedures for responding to and reporting an unexpecte...
D. A manager shall ensure that: 2. A current toxicology reference guide is available for use by personnel members.
C. A manager shall ensure that food is obtained, prepared, served, and stored as follows: 6. Frozen foods are stored at a temperature of 0° F or belo...
A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a lock...
Enforcement Action
Enforcement
Fines: 1
Total: $250.00
Date: Sep 25, 2024
Summary
The facility was found deficient in maintaining updated service plans, posing a health and safety risk to residents. A civil fine was imposed as a result.
Fines & Penalties (1)
| Amount | Reason | Status |
|---|---|---|
| $250.00 | Failure to ensure a written service plan was updated at least once every six months for a resident receiving personal care services. | — |
Enforcement Action
Enforcement
Fines: 2
Total: $750.00
Date: Aug 10, 2023
Summary
The facility failed to implement policies and procedures to protect resident health and safety by not ensuring CPR training and caregiver skills verification, resulting in civil fines.
Fines & Penalties (2)
| Amount | Reason | Status |
|---|---|---|
| $500.00 | Failure to implement policies and procedures to protect health and safety of a resident covering CPR training and demonstration of employee's ability to perform CPR. | — |
| $250.00 | Failure to ensure a caregiver's or assistant caregiver's skills and knowledge were verified and documented before providing physical health services. | — |
Enforcement Action
Enforcement
Fines: 1
Total: $750.00
Date: Jul 25, 2023
Summary
The facility was fined $750.00 which has been paid in full.
Fines & Penalties (1)
| Amount | Reason | Status |
|---|---|---|
| $750.00 | Enforcement action fine | Paid |
Inspection Report
Complaint Investigation
Capacity: 90
Deficiencies: 2
Date: Jul 11, 2023
Visit Reason
Two deficiencies were found during the compliance inspection and investigation of complaint AZ00191266.
Complaint Details
Complaint AZ00191266
Findings
Two deficiencies were found during the compliance inspection and investigation of complaint AZ00191266.
Deficiencies (2)
C. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident...
A. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or...
Enforcement Action
Enforcement
Total: $0.00
Date: Nodate Enforcement
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