Inspection Reports for Ginter Hall South
11300 Mall Ct, Richmond, VA 23235, United States, VA, 23235
Back to Facility ProfileInspection Report Summary
The most recent inspection on November 3, 2025, found no deficiencies following a complaint investigation. Earlier inspections showed mostly compliance, with one deficiency cited in August 2025 related to an alarm system in the Memory Care Unit that did not sound throughout the unit, delaying staff response to a resident elopement. Prior reports noted issues with documentation, medication administration, staff certifications, and pest control, including a substantiated complaint in September 2022 involving bed bug infestations and medication errors. Complaint investigations were generally unsubstantiated except for the August 2025 and September 2022 cases. The inspection history suggests improvement over time, with recent inspections showing fewer deficiencies and no enforcement actions or fines listed in the available reports.
Deficiencies (last 5 years)
Deficiencies (over 5 years)
1.8 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
80% better than Virginia average
Virginia average: 9.1 deficiencies/yearDeficiencies per year
8
6
4
2
0
Census
Latest occupancy rate
47 residents
Based on a November 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Occupancy over time
Inspection Report
Complaint Investigation
Census: 47
Deficiencies: 0
Date: Nov 3, 2025
Visit Reason
The inspection was conducted in response to a complaint received by VDSS Division of Licensing on 2025-10-20 regarding allegations related to resident accommodations, buildings and grounds, and complaint investigation standards.
Complaint Details
Complaint received on 2025-10-20 regarding allegations in resident accommodations, buildings and grounds, and complaint investigation. The complaint was not substantiated based on the inspection findings.
Findings
The investigation included a tour of the facility, interviews with staff, and review of maintenance and pest control documentation. The evidence gathered did not support the allegations of non-compliance with standards or law.
Report Facts
Number of residents present: 47
Number of staff interviews: 2
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Shelby Haskins | Licensing Inspector | Conducted the inspection and is the contact for questions |
Inspection Report
Census: 47
Deficiencies: 0
Date: Sep 18, 2025
Visit Reason
The inspection was conducted following a self-reported incident received by VDSS Division of Licensing on 09/14/2025 regarding allegations in resident care, additional requirements for adults with serious cognitive impairments, and protection of adults and reporting.
Findings
The investigation did not support the self-report of non-compliance with standards or law. The inspector reviewed incident and police reports, resident records, and facility policies, and conducted interviews and a physical plant tour.
Report Facts
Number of resident records reviewed: 1
Number of interviews conducted with staff: 1
Inspection Report
Complaint Investigation
Census: 47
Deficiencies: 1
Date: Aug 8, 2025
Visit Reason
The inspection was conducted as a complaint-related investigation following a self-reported incident received by VDSS Division of Licensing regarding allegations in resident care and accommodations.
Complaint Details
The visit was complaint-related and substantiated as the evidence supported the self-report of non-compliance. The violation was not related to the complaint/self-report but identified during the investigation.
Findings
The investigation supported the self-report of non-compliance with standards or law, resulting in violations issued. Specifically, a deficiency was found where the alarm in the Memory Care Unit only sounded in the unit's hallway and was not heard throughout the unit, delaying staff awareness of a resident elopement.
Deficiencies (1)
Alarm in the Memory Care Unit sounded only in the unit's hallway and not throughout the unit, causing delayed staff awareness of resident elopement.
Report Facts
Number of residents present: 47
Number of resident records reviewed: 1
Number of staff interviews: 3
Number of resident interviews: 1
Inspection Report
Complaint Investigation
Census: 49
Deficiencies: 0
Date: Jun 10, 2025
Visit Reason
The inspection was conducted in response to a complaint received by VDSS Division of Licensing on 06/04/2025 regarding allegations in resident care, accommodations, buildings and grounds, and complaint investigation.
Complaint Details
Complaint investigation related to allegations in resident care, accommodations, buildings and grounds. The evidence did not support the allegations of non-compliance.
Findings
The investigation found no evidence to support the allegations of non-compliance with standards or law. Both elevators were operational, staff disciplinary actions and training were reviewed, and no violations were issued.
Report Facts
Number of residents present: 49
Number of staff records reviewed: 2
Number of interviews conducted with staff: 2
Inspection Report
Complaint Investigation
Census: 49
Deficiencies: 0
Date: Jun 10, 2025
Visit Reason
The inspection was conducted in response to a complaint received by VDSS Division of Licensing on 2025-05-13 regarding allegations related to staffing and supervision, resident care and related services, resident accommodations, and complaint investigation.
Complaint Details
Complaint was received on 2025-05-13 regarding staffing and supervision, resident care, resident accommodations, and complaint investigation. The evidence gathered did not support the allegations of non-compliance.
Findings
The investigation found no evidence to support the allegation that a staff member was asleep on duty. The facility's internal investigation and policies were reviewed, and ongoing training for direct care and overnight staff was planned. No violation notice was issued.
Report Facts
Number of residents present: 49
Number of interviews conducted: 1
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Shelby Haskins | Licensing Inspector | Inspector who conducted the complaint investigation and interviewed the Administrator |
Inspection Report
Complaint Investigation
Census: 49
Deficiencies: 0
Date: Feb 10, 2025
Visit Reason
The inspection was conducted in response to a complaint received by VDSS Division of Licensing on 2025-01-17 regarding allegations in multiple areas including administration, staffing, resident care, accommodations, buildings and grounds, emergency preparedness, and complaint investigation.
Complaint Details
Complaint received on 2025-01-17 alleging issues in administration, staffing, resident care, accommodations, buildings and grounds, emergency preparedness, and complaint investigation. The evidence gathered did not support the allegations.
Findings
The investigation did not support the allegations of non-compliance with standards or law. The inspector reviewed staff records, conducted interviews, toured the facility, and found adequate PPE supplies and a pest control contract in place.
Report Facts
Number of residents present: 49
Number of staff records reviewed: 3
Number of staff interviews conducted: 4
Inspection Report
Monitoring
Census: 49
Deficiencies: 0
Date: Feb 10, 2025
Visit Reason
The inspection was a monitoring visit conducted to review compliance with various regulatory provisions and standards for the assisted living facility.
Findings
The inspection found no violations of applicable standards or laws. The licensing inspector conducted a thorough tour, reviewed records, observed activities, and monitored safety systems without identifying deficiencies.
Report Facts
Number of resident records reviewed: 4
Number of staff records reviewed: 3
Number of interviews conducted with staff: 4
Inspection Report
Renewal
Census: 41
Deficiencies: 0
Date: Jan 23, 2024
Visit Reason
The inspection was a Renewal Mandated Inspection conducted to evaluate compliance with applicable standards and licensing requirements.
Findings
The inspection found no violations with applicable standards or laws. The licensing inspector completed a tour of the facility, reviewed resident and staff records, conducted interviews, and observed various facility operations.
Report Facts
Number of resident records reviewed: 8
Number of staff records reviewed: 4
Number of interviews conducted with residents: 4
Number of interviews conducted with staff: 3
Inspection Report
Complaint Investigation
Census: 39
Deficiencies: 0
Date: Aug 7, 2023
Visit Reason
The inspection was conducted in response to a complaint received by VDSS Division of Licensing on 2023-07-25 regarding allegations in the areas of Administration and Administrative Services, Accommodations and Related Provisions, and Building and Grounds.
Complaint Details
Complaint received on 2023-07-25 regarding Administration and Administrative Services, Accommodations and Related Provisions, and Building and Grounds. The allegations were not substantiated based on the evidence gathered during the investigation.
Findings
The investigation found no evidence to support the allegations of non-compliance with standards or law. Observations included building and grounds, resident rooms, and facility maintenance and cleanliness, with systems inspected to prevent resident elopement.
Report Facts
Number of residents present: 39
Number of staff records reviewed: 0
Number of interviews conducted with residents: 1
Number of interviews conducted with staff: 1
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: May 22, 2023
Visit Reason
The inspection was conducted in response to a complaint received by VDSS Division of Licensing on 2023-05-16 regarding allegations in Building and Grounds, Personnel, Staffing and Supervision, Resident Care and Related Services Accommodations and Resident Accommodations and Related Services.
Complaint Details
Complaint related inspection triggered by allegations received on 2023-05-16. The investigation did not substantiate the allegations.
Findings
The evidence gathered during the investigation did not support the allegations of non-compliance with standards or law. The licensing inspector completed a tour of the physical plant and conducted interviews with residents and staff.
Report Facts
Number of interviews conducted with residents: 5
Number of interviews conducted with staff: 3
Number of staff records reviewed: 0
Inspection Report
Renewal
Census: 44
Deficiencies: 1
Date: Jan 10, 2023
Visit Reason
The inspection was a renewal visit to assess compliance with applicable standards and laws for the assisted living facility.
Findings
The inspection found non-compliance with a standard related to obtaining written approval prior to placing a resident in a safe, secure environment. The facility failed to have documentation of written approval for resident #4 at the time of admission, which was later completed on the day of inspection.
Deficiencies (1)
Facility failed to obtain written approval prior to placing a resident in the safe, secure environment.
Report Facts
Number of residents present: 44
Number of resident records reviewed: 6
Number of staff records reviewed: 6
Number of interviews conducted with residents: 2
Number of interviews conducted with staff: 3
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Oct 27, 2022
Visit Reason
The inspection was conducted in response to a complaint received by VDSS Division of Licensing on 10/21/22 regarding allegations in the areas of Staffing and Supervision, Personnel, Building and Grounds, Resident Care and Related Services, and Resident Accommodations and Related Services.
Complaint Details
Complaint was received on 10/21/22 regarding allegations in Staffing and Supervision, Personnel, Building and Grounds, Resident Care and Related Services, and Resident Accommodations and Related Services. The inspection determined no violations.
Findings
The inspection found no violations with applicable standards or laws after a tour of the facility, interviews with residents and staff, and review of the physical plant.
Report Facts
Number of resident records reviewed: 0
Number of staff records reviewed: 0
Number of interviews conducted with residents: 1
Number of interviews conducted with staff: 2
Number of resident rooms observed: 3
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Oct 3, 2022
Visit Reason
A complaint was received by VDSS Division of Licensing on 2022-09-26 regarding allegations in the areas of Staffing, Resident Care and Related Services, and Building and Grounds.
Complaint Details
Complaint related to allegations in Staffing, Resident Care and Related Services, and Building and Grounds. The complaint was investigated previously with no non-compliance found.
Findings
The allegations were investigated during a previous inspection on 2022-08-29; therefore, there was no determination of non-compliance with applicable standards or law.
Report Facts
Number of staff records reviewed: 0
Number of interviews conducted with residents: 0
Number of interviews conducted with staff: 1
Inspection Report
Complaint Investigation
Census: 35
Deficiencies: 7
Date: Sep 19, 2022
Visit Reason
The inspection was conducted as a complaint investigation following a complaint received on 2022-09-12 regarding allegations in multiple areas including Administration, Personnel, Staffing, Building and Grounds, Resident Accommodations, and Resident Care. Additionally, a monitoring inspection was completed to follow up on a self-reported incident from 2022-08-29.
Complaint Details
Complaint was received by VDSS Division of Licensing on 2022-09-12 regarding allegations in Administration, Personnel, Staffing, Building and Grounds, Resident Accommodations, and Resident Care. The complaint was substantiated with findings including lack of staff certifications, expired medication aide registration, medication administration errors, and bed bug infestations.
Findings
The inspection found multiple deficiencies related to staff documentation, medication administration, individualized service plans, and evidence of bed bug infestation in resident rooms. Some staff lacked proper certifications or had expired registrations, and medications were not always administered according to physician orders. The facility was not free of infestations of insects and vermin, with bed bug evidence found in two resident rooms.
Deficiencies (7)
Facility failed to maintain documentation and verification of medication aide provisional authorization from the Virginia Board of Nursing for staff #2.
One direct care staff did not have current 1st Aid certification.
Individualized service plan for one resident was not signed and dated by the resident or legal representative.
Medications were administered by a staff person not currently registered as a medication aide with the Virginia Board of Nursing.
Medications were not administered in accordance with physician's or prescriber's instructions, including missed or improperly timed doses.
Medication administration records did not have date, time given, and initials of staff administering medications/treatments for four residents.
Facility was not free of infestations of insects and vermin; evidence of bed bug infestation found in two resident rooms.
Report Facts
Number of residents present: 35
Number of resident records reviewed: 0
Number of staff records reviewed: 0
Number of interviews conducted with residents: 1
Number of interviews conducted with staff: 2
Inspection Report
Monitoring
Deficiencies: 0
Date: Aug 29, 2022
Visit Reason
A monitoring inspection was conducted to follow-up on a self-reported incident on 8/29/2022, with a subsequent complaint received regarding the incident from the VDH.
Findings
The evidence gathered during the inspection did not determine any non-compliance with applicable standards or law at this time.
Report Facts
Number of resident records reviewed: 0
Number of staff records reviewed: 0
Number of interviews conducted with residents: 1
Number of interviews conducted with staff: 2
Inspection Report
Monitoring
Census: 43
Deficiencies: 0
Date: Nov 11, 2021
Visit Reason
A monitoring inspection was initiated to review compliance with applicable standards and laws, including review of resident and staff records, medication administration, certifications, background checks, sanitation, and emergency preparedness.
Findings
The inspection found no violations with applicable standards or law; no deficiencies were issued.
Inspection Report
Monitoring
Census: 46
Deficiencies: 0
Date: Jan 19, 2021
Visit Reason
A monitoring inspection was initiated due to a state of emergency health pandemic declared by the Governor of Virginia, conducted remotely to ensure compliance with assisted living standards and regulations.
Findings
The inspection reviewed resident and staff records, background checks, and other required documents, determining no violations with applicable standards or law.
Report Facts
Resident records reviewed: 3
Staff records reviewed: 3
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