Inspection Reports for
Glen Park at Valley Village

The visit was triggered by a SOC 341 report involving Resident #1 and Staff #1. A detective from the Los Angeles Police Department investigated an incident at the facility on 08/11/2025. Further investigation by the licensing agency is needed.

No immediate health or safety concerns were observed during the physical plant tour. The case was referred to the Investigation Bureau for further investigation. No deficiencies were cited during this visit.

The visit was triggered by a complaint involving an incident on 2025-03-06 with two residents. The case was referred to the Investigation Bureau and further investigation is needed.

The Licensing Program Analyst and Assistant Administrator conducted a physical plant tour and obtained documents pertinent to the investigation. No immediate or potential health and safety concerns were observed at the time of the visit. The case was referred to the Investigation Bureau for further investigation.

All records including residents' care plans, medical records, and personnel files were in order. Medications were properly stored, labeled, and documented with no errors observed. Infection control supplies and protocols were adequate. No deficiencies were cited.

The facility was found to be in good condition with no health or safety hazards observed. Common areas, restrooms, laundry, bedrooms, kitchen, dining, and outdoor areas were clean, functional, and properly maintained. Fire extinguishers and detectors were serviced and operational.

The complaint alleged that staff physically assaulted a resident causing bruising and pain. The resident reported being hit in the chest and grabbed on the arm by a staff member. The investigation included interviews with staff, residents, and the resident's authorized person, review of medical records, photos of bruising, and internal facility investigations. No witnesses confirmed the incident, and staff denied the allegations. The allegation was deemed unsubstantiated.

The investigation included multiple interviews, document reviews, and medical record assessments. The allegation was found to be unsubstantiated due to insufficient evidence, no witnesses, and conflicting accounts. The resident had bruising noted at the hospital, but no signs of abuse were confirmed at the facility.

The complaint involved seven allegations: 1) Resident sustained pressure injuries while in care; 2) Staff do not meet resident's incontinence needs; 3) Administrator is not at the facility sufficient hours to permit adequate attention to management; 4) Staff do not assist resident with grooming; 5) Staff do not follow infection control protocol; 6) Staff do not report incidents to appropriate parties; 7) Staff do not communicate with responsible party regarding resident's care. All allegations were found to be unsubstantiated based on interviews, record reviews, and observations.

The investigation found insufficient evidence to substantiate any of the seven allegations, including pressure injuries, incontinence care, administrator presence, grooming assistance, infection control, incident reporting, and communication with responsible parties. No deficiencies were cited during the visit.

The complaint involved an allegation of sexual assault by one resident against another. The Department conducted interviews with the administrator, staff, residents, and law enforcement. Surveillance footage was reviewed but no evidence was found. The Department found insufficient evidence to substantiate neglect or lack of supervision by staff.

The investigation found insufficient evidence to prove that staff neglect or lack of supervision led to the alleged incident. Resident #1 reported inappropriate touching by Resident #2, who denied the allegations. Staff have been closely supervising both residents since the incident, and no further incidents have occurred.

The complaint alleged neglect/lack of care and supervision resulting in a resident sustaining an unstageable pressure injury. After investigation including interviews, record reviews, and site visits, the allegation was deemed unsubstantiated due to lack of sufficient evidence implicating the facility.

The investigation found insufficient evidence to substantiate the allegation that the facility was responsible for neglect or lack of care causing the resident's pressure injury. The pressure injury likely worsened due to inadequate care by the home health nurse, and caregivers were not trained or qualified to provide wound care.

The complaint alleged that staff were not notifying residents of a COVID outbreak. The investigation included interviews with administrators, staff, and residents, and review of records. The allegation was found unsubstantiated.

The investigation found that although staff did not provide written notices, residents were verbally informed about the COVID cases and offered PPE equipment. The allegation that staff did not notify residents was deemed unsubstantiated due to insufficient evidence.

The complaint alleged that staff do not provide a safe environment for a resident. The resident (R1) did not feel safe but did not provide specific details. Attempts to interview the resident and acquaintances were unsuccessful. Staff reported the resident has behavioral issues but no abusive behavior was substantiated. The complaint was unsubstantiated.

The investigation found insufficient evidence to support the allegation that staff do not provide a safe environment for the resident. The resident refused to be interviewed, and staff interviews indicated the resident has a tendency to become quickly irritated. The allegation was deemed unsubstantiated.

The complaint investigation addressed nine allegations: questionable death, staff abusing residents, staff hiding prohibited health conditions, staff stealing residents' money, staff stealing residents' belongings, staff threatening residents, and unlawful eviction of residents. Each allegation was investigated through interviews, record reviews, and audits, and all were found unsubstantiated.

All allegations investigated were deemed unsubstantiated based on interviews with residents and staff, record reviews, medication audits, and document examination. No evidence was found to support claims of medication errors causing death, staff abuse, hiding health conditions, theft, threats, or unlawful evictions. Evictions were found to be in compliance with facility policies and regulations.

The complaint investigation addressed three main allegations: 1) staff failing to prevent harm between residents, 2) staff not meeting residents' medical needs due to med tech availability issues, and 3) staff not properly reporting incidents. All allegations were deemed unsubstantiated due to lack of sufficient evidence.

The investigation found insufficient evidence to substantiate the allegations. Interviews with residents and staff, medication audits, and records reviews indicated that staff generally intervened appropriately, medications were administered as prescribed, and emergency incidents were properly reported.

The complaint alleged that staff do not meet the minimum qualifications required. The allegation was investigated and found to be unsubstantiated based on document review and interviews.

The investigation found that staff member #1 meets the minimum requirements including State Certification, background check, and required training. The allegation that staff do not meet minimum qualifications was deemed unsubstantiated.

The complaint included allegations that staff refuse to let residents leave the facility by locking doors, staff tie or lock resident doors, and residents are denied food. After investigation including interviews with staff and residents, observations of meal service, and review of policies, all allegations were deemed unsubstantiated.

The investigation found all allegations to be unsubstantiated. Interviews and observations revealed that doors are locked from the outside for safety but not tied or locked from the inside, residents are not refused food, and residents have access to meals as per the monthly menu.

The complaint involved an allegation by Resident #1 that they were sexually assaulted two weeks prior by another resident. The facility submitted reports to Adult Protective Services, the Local Long Term Care Ombudsman, and local law enforcement. Law enforcement was scheduled to visit the facility on the day of the inspection. The incident was assigned to a Special Investigator for further investigation.

The Licensing Program Analyst conducted a brief physical plant tour, discussed the case with facility administrators, and obtained records for the involved residents. The incident was referred to the Community Care Licensing Investigation's Branch for further investigation.

The Licensing Program Analyst toured the facility including the kitchen and dining areas, finding the facility clean, with operable appliances, sufficient food supplies, and proper temperature controls. No health or safety hazards were observed during this part of the annual inspection.

The complaint alleged that the licensee falsified residents' cash resource records by recording more money given than actually provided, and that resident cash resources were commingled with facility funds. The investigation included financial audits and interviews. Both allegations were found unsubstantiated due to lack of sufficient evidence.

The investigation found insufficient evidence to substantiate the allegations. Although the facility's cash resource records were not documented appropriately and inaccurate receipts were kept, no evidence of falsification or commingling of residents' funds with facility funds was found. The allegations were deemed unsubstantiated.

The complaint investigation was unsubstantiated regarding allegations that residents were locked inside the facility and that the facility was understaffed.

The investigation found that the front door was unlocked and residents were able to exit and enter the facility at any time. Staffing levels were reviewed and found sufficient with three caregivers, two medtechs, and two housekeeping staff per shift. The allegations were deemed unsubstantiated.

The complaint alleged that the facility failed to maintain a comfortable temperature. The investigation included interviews with residents and temperature measurements. The complaint was found to be unsubstantiated.

The investigation found that although one resident reported issues with air vents, temperature measurements and interviews with other residents confirmed that room temperatures were within a comfortable and regulatory range. The allegation was deemed unsubstantiated.

The complaint included nine allegations: staff using resident medication, staff not meeting minimum qualifications, failure to prevent resident wandering, failure to address resident's medical condition change, denial of resident access to the facility, and failure to provide a safe environment. Each allegation was investigated and found unsubstantiated based on interviews and evidence gathered.

All allegations were investigated through interviews with complainants, staff, and review of documentation. No sufficient evidence was found to substantiate any of the allegations, and all were deemed unsubstantiated at the time of the investigation.

The complaint alleged that a resident sustained an excessive amount of unexplained bruising on their thigh while in care. The investigation included record reviews and interviews but found no evidence to support the allegation. The complaint was unsubstantiated.

The investigation found insufficient evidence to support the allegation of unexplained bruising on the resident. Documentation and medical records did not substantiate the complaint, and interviews with the resident or complainant were not obtained. The allegation was deemed unsubstantiated.

The complaint involved allegations that staff hit a resident, pulled residents' hair, did not prevent another resident from physically abusing a resident, and did not ensure that resident needs were met. All allegations were investigated through interviews and document reviews and were found to be unsubstantiated due to lack of evidence.

The investigation found insufficient evidence to substantiate any of the allegations. Interviews with residents and staff did not reveal any witnessed abuse or neglect. All allegations were deemed unsubstantiated at the time of the report.

The complaint involved allegations that the licensee failed to create a safe environment for residents, failed to meet resident hygiene needs, and failed to treat residents with dignity and respect. Interviews with residents and staff revealed mixed responses, with Resident #1 expressing dissatisfaction but no concrete evidence was found to substantiate the claims. The complaint was deemed unsubstantiated.

The investigation found insufficient evidence to substantiate the allegations that the licensee failed to create a safe environment, failed to meet resident hygiene needs, or failed to treat residents with dignity and respect. No deficiencies were cited and the report was signed and delivered.

The complaint alleged that the facility requested Resident #1's financial information such as their ID and demanded verification of bank PIN information. Interviews with staff and Resident #1 denied these claims. The allegation was unsubstantiated.

The investigation found insufficient evidence to support the allegation that facility staff inappropriately handled resident financial information. Interviews with staff and residents confirmed no inappropriate handling occurred. The allegation was deemed unsubstantiated and no deficiencies were cited.

The complaint alleged that staff unlawfully evicted a resident while in care. The resident was hospitalized on 2022-03-19 and returned on 2022-03-31 after a delay due to staff concerns about meeting care needs. The allegation was unsubstantiated.

The investigation found that Resident #1 was hospitalized and temporarily not allowed to return immediately due to concerns about the level of care needed. However, the resident returned to the facility on 2022-03-31, and there was insufficient evidence to support the claim of unlawful eviction. The allegation was deemed unsubstantiated and no deficiencies were cited.

The complaint alleged that the facility did not file incident reports for Resident 1 in a timely manner. After review of incident logs and documentation from November 2019 through recent months, the allegation was found unsubstantiated due to insufficient evidence.

The investigation found that incident reports for Resident 1 were filed and faxed appropriately, and recent incident reports were also properly documented. Therefore, the allegation was deemed unsubstantiated.

The complaint alleged the facility did not follow up with Resident 1's doctor appointment. After review of records, interviews, and multiple visits, the allegation was found unsubstantiated.

The investigation found that the resident appeared to have attended all scheduled medical appointments from November 2019 until relocation from the facility. Interviews with residents and review of appointment calendars indicated timely attendance and rescheduling of missed appointments. The allegation was deemed unsubstantiated.

The complaint was received on 2020-02-18 and involved allegations of medication error resulting in death, resident falls causing injuries, resident wandering, unqualified staff administering medication, and unmet resident needs. The investigation included record reviews, interviews with staff and administrators, and attempts to obtain identifying information. All allegations were found unsubstantiated due to lack of evidence.

The investigation found insufficient supporting information and documentation to substantiate any of the allegations. Records and interviews indicated no evidence of medication error causing death, no confirmed incidents of resident wandering, and no unqualified staff administering medication. All allegations were deemed unsubstantiated at this time.

The complaint alleged staff mishandling residents and their personal funds. The investigation included interviews with staff, residents, and administrators. The allegations were found to be unsubstantiated.

Interviews revealed that the staff member named in the complaint had sporadic contact with residents, and residents denied any abuse or mishandling. The facility's accounting department manages residents' personal funds appropriately. The allegations were unsubstantiated based on the investigation and interviews.

The complaint included allegations that a resident was not receiving medications as prescribed, staff did not properly report incidents, staff did not provide adequate care and supervision, and staff were preventing a client from contacting emergency services. All allegations were investigated and deemed unsubstantiated.

The investigation found insufficient evidence to substantiate any of the allegations. Residents were receiving medications as prescribed, staff properly reported incidents to appropriate agencies, provided adequate care and supervision, and did not prevent clients from contacting emergency services. No deficiencies were cited.

The complaint alleged that the facility did not ensure a resident signed an Admission Agreement and that staff were not providing a comfortable environment for the resident. Both allegations were investigated and found unsubstantiated.

The investigation found that Resident 1 had signed and initialed all required areas of the admissions agreement, and staff were acting professionally and respectfully when issuing invoices. Both allegations were deemed unsubstantiated and no deficiencies were cited.

The complaint included allegations of a resident having scabies, inadequate food service, residents' diapers not changed timely, rough handling by staff, and failure to report changes in resident condition to responsible parties. All allegations were found unsubstantiated.

All allegations including resident having scabies, inadequate food service, untimely diaper changes, rough handling by staff, and failure to report changes in resident condition were investigated and deemed unsubstantiated based on interviews, observations, and prior investigations.

The complaint included allegations that facility staff failed to provide adequate food service, were not trained to meet residents' needs, had insufficient staffing, failed to assist residents timely, and threatened a resident. All allegations were investigated and found unsubstantiated.

All allegations investigated were deemed unsubstantiated based on interviews with residents and staff, review of staff training records, observation of food supply, and staff schedules. No deficiencies or violations were found during the investigation.

The complaint involved allegations that staff hit a resident on 04/28/2020 and that residents were not afforded privacy due to staff entering rooms without notification and recording residents. Both allegations were deemed unsubstantiated based on interviews and documentation.

The investigation found insufficient evidence to substantiate the allegations that staff hit a resident or that residents were not afforded privacy. Interviews with staff, residents, and regional center representatives, as well as documentation review, supported these conclusions. No citations were issued.

The complaint investigation was unsubstantiated regarding allegations that staff denied residents phone calls and did not provide resident mail.

After interviews with residents and observation of mail being placed in mailboxes, both allegations were found to be unsubstantiated. No deficiencies were cited.

The allegation of illegal eviction was investigated and found to be unsubstantiated based on staff interviews and document review.

The investigation found no evidence that the facility illegally evicted the resident; the allegation was determined to be unsubstantiated.

Allegation of illegal eviction was investigated and found unsubstantiated based on interviews with resident and facility staff and review of documentation.

The investigation found no evidence that the facility illegally evicted the resident. Interviews and records showed the resident was never given eviction notice and is currently at a skilled nursing facility due to an incident involving police. The allegation was unsubstantiated.

The complaint involved allegations that staff failed to provide a safe environment resulting in resident falls, failed to keep resident's room in good repair, and did not meet the hygiene needs of a resident. All allegations were found unsubstantiated based on interviews and documentation reviewed.

The investigation found all allegations unsubstantiated. Resident falls were linked to resident's own actions, room repairs were completed with residents relocated during repairs, and hygiene refusals were documented with staff efforts to motivate the resident.

The complaint was unsubstantiated based on interviews with staff and the resident, and review of medication logs and destruction records. No deficiencies were cited.

The investigation found that the allegation was unsubstantiated. Interviews and record reviews showed that the resident takes medication regularly and there was no need to destroy medication. No deficiencies were cited.

The complaint investigation was unsubstantiated. Allegations included staff denying residents phone calls and not providing resident #1 with his mail. Interviews and attempts to interview the resident did not provide enough information to confirm the allegations.

The investigation found insufficient evidence to substantiate the allegations that resident #1 was denied phone calls or was not provided with his mail. The allegations were deemed unsubstantiated based on interviews and information gathered.

The complaint alleged that the facility charged resident #1 to accompany them to medical appointments without agreement in the admission contract. The allegation was found unsubstantiated after review of records, interviews, and the admission agreement.

The investigation found that the allegation was unsubstantiated. The facility's policy on transportation, including a $25 charge for an attendant accompanying a resident to medical appointments, was included in the admission agreement and signed by the resident's responsible person.

The complaint alleged that the facility did not follow the admission agreement regarding the use of third-party services, specifically that resident #1 was taken to Sherman Oaks hospital instead of Kaiser hospital despite being covered by Kaiser. The allegation was found unsubstantiated.

The investigation found that emergency services made the decision regarding the hospital to which resident #1 was taken, not the facility. Based on interviews and information gathered, the allegation was deemed unsubstantiated.

The complaint involved two allegations: 1) Staff did not notify resident’s authorized representative of resident being transported to the hospital, and 2) Staff did not prevent inappropriate behaviors. Both allegations were investigated and found to be unsubstantiated.

The investigation found that staff did notify the resident's authorized representative about the hospital transport, and the allegation was deemed unsubstantiated. The allegation that staff did not prevent inappropriate behaviors was also unsubstantiated as the behaviors did not violate personal rights and occurred in the resident's personal room.

The complaint alleged illegal eviction of resident #1. The investigation included interviews with the administrator, staff, and resident's conservator, and review of eviction documentation. The allegation was deemed unsubstantiated.

The investigation found insufficient evidence to substantiate the allegation of illegal eviction. The eviction was reviewed and deemed lawful by the Woodland Hills Regional Office, and it was concluded that there is not enough information to state that resident #1 was illegally evicted.