Inspection Reports for
Golden Assisted Living

The facility was found to be in compliance with safety, health, and licensing standards. No health or safety hazards were observed, and resident accommodations, medication storage, and facility conditions were satisfactory.

The complaint was unsubstantiated after investigation. Allegations included staff not intervening in verbal altercations, failure to ensure resident safety, and failure to follow reporting requirements. Interviews with residents and staff revealed no altercations occurred.

The investigation found no evidence of verbal or physical altercations among residents. Interviews and document reviews confirmed that the allegations were unsubstantiated and no reporting to agencies was necessary.

The complaint alleged that staff did not ensure a resident was seen by a physician. The allegation was investigated and deemed unsubstantiated based on interviews and record reviews.

The investigation found that the allegation was unsubstantiated. The physician was initially prevented from seeing Resident #1 due to Resident #2's agitation, but eventually saw Resident #1 for the monthly routine checkup on the same day.

The complaint investigation was unsubstantiated. Allegations included failure to provide menu-listed meals and inadequate food service with claims of rotten turkey causing illness. Interviews and observations did not support these claims.

The investigation found that the facility had a new chef who ensured meals matched the menu and that refrigerators and freezers were functioning properly. Resident interviews confirmed meals matched the menu and no evidence supported the allegation of rotten turkey or inadequate food service. The allegations were deemed unsubstantiated.

The complaint alleged that staff laughed at residents when they expressed concerns or complaints. Interviews with sixteen residents revealed no evidence to support this allegation, and it was deemed unsubstantiated.

The investigation found that all sixteen residents interviewed stated that staff were respectful and did not laugh at residents when they expressed concerns or complaints. The allegation was deemed unsubstantiated.

The complaint alleged bed bug infestations in resident rooms. The investigation was unannounced and included interviews and physical inspection. The complaint was found unsubstantiated.

The investigation found that all twelve residents interviewed denied having bed bug infestations, and the facility had mattress protectors in place. The allegation was deemed unsubstantiated based on observations and interviews.

The complaint investigation was unsubstantiated. Allegations included illegal eviction and withholding of resident funds. The resident was confirmed to have requested transfer, and the Personal and Incidental allowance was distributed appropriately.

The investigation found that the resident requested to transfer to another facility and was not illegally evicted. The allegation that staff withheld the resident's Personal and Incidental allowance was unsubstantiated as records showed timely distribution and resident signatures.

The complaint alleged improper management of residents' medications. The investigation included interviews, physical plant tour, and record review. The allegation was found unsubstantiated.

The investigation found that the Medication Room was locked, organized, and properly managed. Medication administration records for twelve residents showed medications were given as prescribed and on time. The allegation was deemed unsubstantiated.

The complaint alleged that staff did not provide comfortable accommodations due to heating issues and broken television and internet. The complaint was unsubstantiated based on observations, interviews, and records review.

The investigation found that the heating system was functioning with thermostats set between 72°F to 78°F, and a work order was placed for repair after a resident complaint. The television and internet outages were linked to wildfire-related service interruptions and not due to facility neglect. The allegation was deemed unsubstantiated.

The complaint involved allegations of a stage 4 pressure injury, an unexplained fracture, and delayed medical attention. The investigation included interviews with facility staff, hospice nurse, hospital staff, the resident, and family members. The allegations were found unsubstantiated.

The investigation found that the resident had pre-existing wounds treated by hospice since 2022, was not aware of any rib fracture, and that staff provided assistance when needed. The allegations were deemed unsubstantiated based on interviews and record reviews.

The complaint alleged that staff did not seek medical attention for a resident with an infected abscess in a timely manner. The allegation was investigated and found to be unsubstantiated.

The investigation found that the resident was instructed to seek medical evaluation and was admitted to the hospital on the same day. The resident was discharged from the facility after hospitalization. The allegation was deemed unsubstantiated.

The complaint investigation was unsubstantiated based on interviews, observations, and record reviews. Allegations included removal of TV and internet access and inadequate dining assistance, all found unsupported by evidence.

The investigation found that the allegations were unsubstantiated. The facility does not provide cable TV in individual rooms but offers cable in the TV room. The internet service was active and available to residents. Dining assistance delays were occasional but improving, with staff usually arriving on time.

The complaint investigation was triggered by allegations that staff allowed residents to smoke inside the facility and that residents were not provided nutritious meals. The allegations were found to be unsubstantiated based on interviews with residents and staff, observations, and record reviews.

The investigation found that the allegations were unsubstantiated. Interviews and record reviews showed no evidence of residents smoking inside the facility and confirmed that the facility served a variety of nutritious foods including meat, fruit, and vegetables at every meal.

The allegation that staff did not prevent a resident from being hit was unsubstantiated based on interviews, observations, and record reviews.

The investigation found no evidence to substantiate the allegation. Observations, interviews with staff and residents, and record reviews indicated no signs of abuse or incidents involving the alleged residents.

The complaint involved three allegations: staff had sexual relations with a resident, staff provided beer and marijuana to a resident, and staff financially abused a resident. After investigation, all allegations were found unsubstantiated due to lack of evidence or corroboration.

All three allegations were investigated through interviews, inspections, and document reviews. The investigation found no corroborating evidence for sexual relations or financial abuse, and no witnesses to substance provision. All allegations were deemed unsubstantiated.

The complaint alleged that staff did not safeguard Resident #1's personal belongings, which were reportedly thrown away while the resident was away. The investigation found the resident had left the facility and decided not to return, making the allegation unsubstantiated.

The allegation was found to be unsubstantiated because the resident left the facility on 11/20/2023 and had a signed agreement stating belongings would be held for 21 days and then discarded if the resident did not return.

The complaint alleged that Resident #1 fell and was left on the floor for four hours without staff checking on them. The allegation was deemed unsubstantiated after review of CCTV footage, staff and resident interviews, and record examination.

The investigation found the allegation unsubstantiated based on interviews, record reviews, and CCTV footage which showed only one staff member delivering dinner and no evidence that the resident was left unattended on the floor.

The complaint investigation was unsubstantiated based on interviews, record reviews, and observations during the visit.

The investigation found that the facility did not have hospital records on file as hospitals provide discharge papers directly to residents. The facility only arranges transportation for residents needing assistance, and the resident in question was independent and ambulatory. The allegations were deemed unsubstantiated.

The complaint involved allegations that staff failed to seek timely medical attention for a resident and did not ensure the resident was adequately fed. After investigation, these allegations were found to be unsubstantiated.

The investigation found that the facility's licensed vocational nurse regularly monitored the resident's catheter and recommended hospital transfer when necessary. Interviews and record reviews confirmed the resident had no dietary restrictions and was fed regularly. The allegations were deemed unsubstantiated.

The complaint investigation was unsubstantiated based on interviews with residents, staff, and administrator, as well as observations and record reviews conducted during the visit.

The investigation found all allegations unsubstantiated. Residents were allowed phone calls, bed linens were regularly changed, dietary needs were met with three meals a day, and there was no evidence of improper supervision or injury caused by a roommate.

The complaint alleged that staff sexually abused a resident. The investigation included interviews with the former resident and administrators. The allegation was deemed unsubstantiated.

The investigation found the allegation unsubstantiated based on interviews with the former resident, current facility administrator, and review of relevant records. The former resident was unable to provide any useful details or identify any alleged perpetrators.

The complaint investigation was unsubstantiated based on observations, record reviews, and interviews with residents and staff.

The investigation found that the allegations were unsubstantiated. Resident belongings were accounted for, the resident was able to bathe and groom independently, and the facility was observed to be clean and sanitary with resident confirmation.

The complaint involved allegations that staff injured a resident and locked the resident in their room. The allegations were investigated through interviews, record reviews, and observations. The resident had left the facility before the alleged incidents, and no staff named 'Maria' was working the shifts in question. The allegations were found unsubstantiated.

The investigation found that the resident in question had left the facility prior to the alleged incidents and did not return. Interviews and record reviews revealed no evidence supporting the allegations. The allegations were deemed unsubstantiated.

The complaint involved three allegations: facility cleanliness, pest infestation, and refusal to accept a resident back. The investigation found no substantiation for these allegations.

The investigation found that restrooms were generally clean, pest control was regularly conducted with no evidence of cockroaches, and the facility did not refuse to accept the resident back but was coordinating with the skilled nursing facility. The allegations were deemed unsubstantiated.

The complaint alleged that a staff member physically abused residents and verbally threatened a resident. The investigation found these allegations unsubstantiated based on interviews and CCTV footage.

The investigation found no evidence to substantiate the allegations of physical or verbal abuse. Interviews with residents and staff, as well as CCTV review, revealed no incidents of fighting, yelling, or threats.

The complaint alleged that a resident sustained unexplained bruises while in care. The allegation was investigated through staff interviews, record reviews, and physical plant tour. The complaint was found to be unsubstantiated.

The investigation found no evidence of bruises on the resident during their stay. Staff interviews and record reviews showed the resident did not have bruises and was capable of self-care. The allegation was deemed unsubstantiated.

The complaint investigation was unannounced and conducted following allegations that a resident developed multiple pressure injuries, sustained an unexplained stab wound, was assaulted, and that staff were not providing a safe environment. After thorough investigation including interviews and record reviews, all allegations were deemed unsubstantiated due to insufficient evidence.

The investigation found insufficient evidence to substantiate any of the allegations. The resident's pressure injuries, stab wound, assault claims, and safety concerns were all deemed unsubstantiated based on interviews, medical record reviews, and observations.

The complaint alleged that a staff member sprayed something on Resident #1's medication causing dizziness and stomachache. The allegation was investigated and found unsubstantiated based on interviews, medication packaging observations, and medical records.

The investigation found that all residents' medications were securely packaged and prepared individually by medication technicians. Interviews and record reviews revealed no evidence of medication tampering, and the allegation was deemed unsubstantiated.

The complaint alleged that staff were not adequately addressing an outbreak of scabies. The allegation was investigated and found to be unfounded, meaning it was false or without reasonable basis.

The investigation found no evidence of a scabies outbreak at the facility. Interviews and record reviews revealed no cases of scabies in the last three years, and the allegation was deemed unfounded.

The facility was found to have appropriate COVID-19 mitigation and infection control plans, sufficient PPE stock, and proper signage for masking and social distancing. The building and common areas were clean and safe, with fire safety systems up to date and resident accommodations meeting safety and comfort standards.

The complaint investigation was unsubstantiated based on evidence gathered from staff interviews, resident interviews, and record reviews regarding allegations of neglect in toileting and feeding.

The investigation found that Resident #1 did not require diaper assistance and was not left soiled. The resident was given tray service and supplemented with Ensure during their stay. The allegations were deemed unsubstantiated based on interviews and record reviews.

The complaint investigation was unsubstantiated based on interviews with staff and residents, physical plant inspections, and record reviews. No evidence was found to support the allegations of illegal drug possession by residents or residents being required to perform maintenance tasks.

The investigation found insufficient evidence to substantiate the allegations that staff do not prevent residents from possessing illegal drugs and that residents are required to maintain and upkeep the facility. Both allegations were deemed unsubstantiated.

The complaint involved two allegations: 1) a resident pulled a knife on another resident while in care, and 2) a resident's personal funds were missing while in care. Both allegations were unsubstantiated due to lack of evidence and inability to interview the complainant or resident involved.

Both allegations were investigated through interviews and record reviews. There was insufficient evidence to substantiate either allegation, and both were determined to be unsubstantiated.

The complaint alleged that client #1 raped client #2 while in care. The investigation included interviews and review of statements. Client #2 reported being raped twice but denied sexual intercourse and disclosed consensual oral sex with client #1. The Los Angeles Police Department found no evidence of a crime and did not pursue further investigation. The allegation was unsubstantiated based on inconsistent statements and lack of evidence.

The investigation found inconsistent statements regarding the alleged sexual assault between the involved residents. The allegation was ultimately deemed unsubstantiated due to lack of evidence and conflicting accounts.

The complaint alleged that facility staff served resident food with a screw in it. The allegation was unsubstantiated due to lack of evidence and corroboration.

The investigation found no witnesses or sufficient evidence to corroborate the allegation. Interviews and documentation review revealed no complaints about the food on the alleged date, and the allegation was determined to be unsubstantiated.

The complaint investigation was unsubstantiated for all allegations: uncomfortable temperature, insufficient linens, and resident access to a sharp object.

The investigation found insufficient evidence to substantiate any of the allegations. Temperature was maintained between 74-76 degrees, sufficient linens were available and provided, and no resident was observed with a sword.

The complaint investigation was unsubstantiated based on lack of evidence from records, observations, and interviews regarding drug and alcohol use, physical and verbal altercations, inappropriate touching, and inadequate food services.

All allegations were investigated through record reviews, observations, and interviews. No evidence was found to substantiate any of the allegations. The facility was found to offer well-balanced meals with alternatives for dietary restrictions, and no health or safety hazards were noted during the visit.

The visit was related to a complaint investigation from 07/08/21 (cc no.: 31-AS-20210708160740).

No health and safety issues were observed during the visit. The Licensing Program Analyst conducted a physical plant tour, reviewed facility documents, and interviewed residents and staff.

The complaint involved allegations of insufficient staffing and neglect in changing a resident in a timely manner. The allegations were investigated through interviews and record review and were found to be unsubstantiated.

The investigation found no immediate health and safety issues. Interviews and record reviews revealed residents were being changed in a timely manner and there was no issue with staffing. Both allegations were deemed unsubstantiated.

The complaint alleged that a resident was left unattended on the floor and was not properly supervised resulting in hospitalization. After interviews with the administrator, family, staff, and review of records, the allegations were deemed unsubstantiated.

The investigation found both allegations to be unsubstantiated. Interviews and documentation showed the resident was found sleeping on a couch, not on the floor, and was supervised. There was insufficient evidence to conclude the facility failed to properly supervise the resident causing hospitalization.

The complaint investigation was unsubstantiated for both medication errors and food quality allegations.

The investigation found that the allegation of medication errors was unsubstantiated as resident #1 was receiving medication as prescribed. The allegation regarding poor food quality and lack of fruits and vegetables was also unsubstantiated based on observations and resident interviews.

The facility was found to be compliant with COVID-19 mitigation measures including symptom screening, PPE availability, social distancing, and isolation protocols. The physical plant and common areas were clean and well maintained with appropriate signage and safety measures.

The complaint investigation was unsubstantiated. Allegations included financial abuse, staff not assisting a resident with bathing needs, and staff not safeguarding a resident's property. Interviews and record reviews did not support these claims.

All allegations were found to be unsubstantiated after interviews, record reviews, and file examinations. No financial abuse or missing property was identified, and the resident was able to bathe independently.

The complaint alleged that staff failed to obtain timely medical care for a resident. The investigation included interviews and medical record reviews, concluding the allegation was unsubstantiated.

The investigation found that Resident #1 had no medical condition requiring immediate attention at the time of the complaint. The allegation was deemed unsubstantiated based on interviews and medical record reviews.

The complaint investigation was triggered by allegations of illegal drugs on premises, uncomfortable temperature, facility disrepair, infestation of rats and roaches, staff failing to respond timely to call assistance buttons, inadequate food service, staff opening resident mail without consent, failure to protect residents from harm by others, and failure to take COVID-19 precautions. All allegations were investigated through interviews, physical plant tours, and records review and were deemed unsubstantiated.

All allegations including illegal drugs on premises, uncomfortable temperature, facility disrepair, pest infestation, delayed staff response to call buttons, inadequate food service, unauthorized mail opening, resident safety, and COVID-19 precautions were investigated and found to be unsubstantiated.

The complaint alleged that Resident #1 was diagnosed with malnutrition and dehydration upon hospitalization on 12/01/2020. The investigation included record reviews, staff and administrator interviews, and observations. The allegation was found unsubstantiated.

The investigation found that Resident #1's malnutrition and dehydration were primarily due to underlying health problems and self-neglect. Appropriate care and supervision were provided by the facility, and the allegation was deemed unsubstantiated.

The complaint alleged that Resident #1 developed a pressure injury while in care. The investigation included interviews with the resident, staff, and administrator, as well as a review of medical records. The resident was independent and had a healed boil/cyst on the shoulder. Medical records showed a diagnosis of cellulitis with no pressure injury. The allegation was unsubstantiated.

The investigation found no evidence to support the allegation. The resident was diagnosed with cellulitis, not a pressure injury, and the allegation was deemed unsubstantiated.

The complaint investigation was unsubstantiated based on evidence that Resident #1 was capable of self-care, refused treatment, and was provided food and assistance as needed.

The investigation found that Resident #1 was capable of self-care and refused treatment and hospital visits prior to hospitalization. The resident was ambulatory, able to feed and care for themselves, and was provided food trays upon request. The allegations were deemed unsubstantiated.

The complaint alleged that facility staff did not safeguard resident's personal belongings. The investigation was unsubstantiated as the facility had taken reasonable measures to secure belongings and reimbursed the client for the stolen bike.

The investigation found that although a client's bike was stolen from the facility grounds, the facility had attempted to secure belongings by designating an area for bikes. The allegation that staff did not safeguard resident's personal belongings was unsubstantiated.

The complaint alleged that the air conditioner in resident #1's room was not working. The allegation was investigated and found to be unsubstantiated based on interviews and observations.

The investigation found that the air conditioning unit controlling the resident's room and adjacent rooms was functioning properly. The allegation was deemed unsubstantiated as no other residents reported issues and the resident refused to move to another room.

The complaint alleged that facility staff were not ensuring that resident #1 received changes of clothing and hygiene assistance. The complaint was investigated and found to be unsubstantiated.

The investigation found that the resident receives assistance with bathing twice a week and maintains good hygiene independently. The allegations were deemed unsubstantiated based on interviews and record review.

The complaint was unsubstantiated after investigation. It was alleged that staff stole resident #1's refrigerator and returned it broken, but interviews and observations did not support this claim.

The allegation that staff stole and damaged resident #1's refrigerator was investigated through interviews and observation. The refrigerator was found to be working fine, and the allegation was deemed unsubstantiated.

The complaint was unsubstantiated after investigation. Allegations included refusal to call 911, failure to observe resident condition changes, retaliation, discrimination, and withholding mail. The facility was found not to have violated regulations based on interviews, record reviews, and observations.

The investigation found no substantiated evidence supporting the allegations. Interviews and record reviews showed that staff did call 911 when appropriate, no doctor's note supported the meal portion claim, eviction was due to non-payment of rent, no staff discrimination was confirmed, and mail was not withheld from the resident.

The complaint alleged that the facility did not release resident's records to the resident's responsible party. The allegation was unsubstantiated after investigation.

The investigation found insufficient evidence to prove the allegation that the facility did not release the resident's records. The allegation was deemed unsubstantiated based on interviews and documentation reviewed.

The complaint alleged that resident social security checks were still coming to the facility even though the resident had been gone for six months. The allegation was investigated and found to be unsubstantiated.

The investigation found that social security payments continued to be sent to the facility due to the SSA not changing the payee until a new payee is designated, despite the facility's formal notice to discontinue payment. The allegation was deemed unsubstantiated based on the information gathered.

The complaint alleged staff seeking retribution for resident calling in complaints. The allegation was investigated through interviews, record review, and physical plant tour. It was found unsubstantiated as no retaliatory action was identified except an eviction notice related to non-payment and a court eviction process.

The investigation found that the resident was not aware of any retaliatory actions by the facility, and the source of complaints is kept confidential. The allegation was deemed unsubstantiated based on interviews and record reviews.

The complaint investigation was unannounced and conducted following a complaint received on 2021-10-08. The allegations that staff were not ensuring resident food provision and not assisting with showering needs were both unsubstantiated.

Both allegations were found to be unsubstantiated based on interviews with residents, staff, and review of facility and client records. The facility provides meals and shower assistance as required.

The complaint investigation was unsubstantiated based on observations, interviews, and record reviews. Allegations included COVID-19 protocol violations, staff responsiveness, facility cleanliness, temperature control, maintenance issues, and hygiene supplies. The facility met required standards during the investigation.

The investigation found all allegations to be unsubstantiated. Staff and residents were observed wearing masks, temperatures were regularly taken with some residents refusing, staff responded timely to call buttons, the facility was clean and temperature was within required range, residents' drawers were in good repair with immediate fixes made, and hand soap and towels were provided.

The complaint investigation was unsubstantiated based on interviews with staff and residents and review of records. Allegations included residents being left soiled and staff not responding timely, both of which were not confirmed.

The investigation found that Resident #1's diapers were changed regularly at least three times a day and as needed, and staff responded within a reasonable time to resident requests, with delays during meal times due to staff assisting other residents. The allegations were deemed unsubstantiated.

The complaint investigation was unsubstantiated based on interviews, record reviews, CCTV footage, and staff statements. Resident #1 was found to be capable of self-care and medication management with staff assistance as needed.

The investigation found that Resident #1 was able to care for themselves and staff assisted as needed. Resident #1 sometimes refused hygiene care and medication when leaving the facility early, but staff provided assistance and medication upon arrival. The allegations were deemed unsubstantiated.

The complaint investigation was unsubstantiated. Allegation #1 regarding no hot water was disproven by resident interviews and observations. Allegation #2 regarding the facility being dirty and unkempt was also unsubstantiated based on resident interviews and observations.

Both allegations were unsubstantiated. Hot water was confirmed to be working with temperatures between 105 and 120 degrees Fahrenheit, and the facility was observed to be clean with housekeepers performing rounds.

The complaint investigation was unsubstantiated based on interviews with residents and staff, physical plant tour, and document review. Allegations included improper care and lack of telephone access, both found unsubstantiated.

The investigation found that staff were providing appropriate care and attending to the resident's needs. Residents, including the one interviewed, reported having reasonable access to telephones, and the allegations were deemed unsubstantiated.

The complaint alleged staff failed to assist a resident with a wheelchair. The investigation included interviews with staff, residents, and the administrator. The allegation was found unsubstantiated based on gathered information.

The investigation found that the resident usually received assistance transferring to and from the wheelchair and that staff did not refuse calls for assistance, though delays occurred during busy times. The allegation was deemed unsubstantiated.

The complaint investigation was unsubstantiated based on interviews and lack of evidence supporting the allegations of resident altercations, smoking inside the facility, and uncomfortable environment.

The investigation found no evidence to substantiate the allegations. Interviews with residents, staff, and the administrator revealed no reports or records of the alleged incidents, and the complaints were deemed unsubstantiated.

The complaint alleged that facility staff disposed of resident belongings. The allegation was investigated and found unsubstantiated.

The investigation found that Resident #1's belongings were discarded after 30 days despite the admission agreement stating belongings would be held for 21 days. Based on gathered information, the allegation was deemed unsubstantiated.

The complaint investigation was unsubstantiated. Allegations included no hot water, plugged drain running over, and inadequate supervision. Interviews and observations did not support these claims.

The investigation found that hot water temperatures in resident rooms were within acceptable ranges, no drain existed outside near the kitchen as alleged, and staff supervision allegations were unsubstantiated based on interviews and record reviews.

The complaint alleged that a resident was left outside in the sun resulting in hospitalization. The allegation was investigated and found to be unsubstantiated.

The investigation found that the resident left the facility unassisted and was independent, regularly going out for errands. The allegation was deemed unsubstantiated based on observations, record reviews, and interviews.

The complaint alleged inadequate supervision causing a resident to disturb others. The allegation was investigated through interviews and document review and was found to be unsubstantiated.

The investigation found no evidence to substantiate the allegation. Interviews with residents, staff, and the administrator revealed no reports of residents being bothered, and the allegation was deemed unsubstantiated.

The complaint investigation was unsubstantiated based on interviews with residents and staff, document review, and observations during the unannounced visit on 2021-06-13.

The investigation found all allegations unsubstantiated. Resident #1 was compliant with medication, no residents reported drug use in the facility, staff were respectful, no confiscation of belongings occurred, and residents had access to phones.

The complaint investigation was unsubstantiated based on interviews with residents, staff, and administrator, as well as medical and facility record reviews.

The investigation found no evidence supporting the allegations. Interviews and record reviews showed no use of harmful insecticides, no reports or medical evidence of food poisoning, and no reported missing personal property. The allegations were deemed unsubstantiated.

The complaint alleged that staff pushed a resident in care. The investigation was unsubstantiated based on interviews with the resident, staff, and administrator.

The investigation found that the resident was not pushed but only nudged, possibly accidentally, and no reports of pushing were received from residents or staff. The allegation was deemed unsubstantiated.

The complaint investigation was unsubstantiated based on interviews, observations, and record reviews conducted during the visit on 05/15/2021.

The investigation found no evidence of bed bugs, the facility was generally clean and well-maintained, residents were not denied food or medications, and although an eviction notice was issued for non-payment, no eviction occurred. All allegations were deemed unsubstantiated.

The complaint investigation was unsubstantiated based on interviews with residents and staff, record reviews, and observations during the visit.

The investigation found the allegations to be unsubstantiated. Interviews and record reviews showed no evidence of physical assault, medication or food withholding, or lack of clean towels. Pest control measures were in place for insects, and staff were observed wearing masks while some residents refused masks despite reminders.

The complaint alleged that facility staff threatened a resident. The investigation was unsubstantiated based on interviews and evidence gathered.

The investigation found that the resident admitted to entering the kitchen area where only staff were allowed and was verbally warned and issued a written notice. The resident apologized and did not enter the kitchen again. The allegation was deemed unsubstantiated.

The complaint alleged that staff did not provide comfortable accommodations for a resident. The allegation was investigated through interviews and a physical tour, and was deemed unsubstantiated.

The investigation included interviews with staff and residents and a physical plant tour. The allegation was found to be unsubstantiated based on the information gathered during the visits.

The complaint alleging that facility staff does not provide wash towels to residents was investigated and found to be unsubstantiated.

The investigation found that staff replace used towels with fresh ones daily and the facility maintains a roomful stock of towels and linens. The allegation was deemed unsubstantiated based on interviews and physical plant tour.