Washington average 7.8
Last Health inspection on May 2025

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Hallmark Manor, a distinguished healthcare center in Federal Way, Washington, renowned for its exceptional skilled nursing and rehabilitation services. What sets Hallmark Manor apart is its unwavering commitment to quality care, whether it’s short-term rehabilitation, long-term care, or postoperative recovery. The facility boasts a highly competent nursing team equipped with state-of-the-art technology and innovative techniques, ensuring the utmost comfort for every patient.
Hallmark Manor also prides itself on individualized care plans, tailoring their services to meet the unique needs of each resident. Beyond the expert care, the community exudes a warm and inviting atmosphere. Residents can enjoy the serene outdoor spaces, basking in the sun’s glow. Discover the ideal home for recovery at Hallmark Manor, where compassionate nursing home care meets a welcoming ambiance, just around the corner from you.
Occupancy lower than 85% suggests more openings may be available.
Most residents stay for extended periods and receive ongoing daily care.
13% of new residents, usually for short-term rehab.
34% of new residents, often for short stays.
53% of new residents, often for long-term daily care.
Key information about the people who lead and staff this community.
In Washington, the Department of Social and Health Services, Residential Care Services conducts unannounced inspections and issues reports on the quality of care in all licensed settings.
Washington average: 8 complaint visits
Washington average: 9 inspections
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Washington average: 31 deficiencies
The most recent inspection on May 13, 2025, identified multiple deficiencies related to resident notifications, care planning, medication management, infection control, and food service. Earlier inspections showed a pattern of issues with care planning, medication storage, infection control, food safety, and staff qualifications, with complaint investigations substantiating failures in pressure ulcer care and abuse response. Inspectors cited recurring problems in ensuring accurate assessments, timely notifications, adequate assistance with daily living activities, and proper infection prevention practices. Complaint investigations found substantiated concerns including inadequate pressure ulcer treatment leading to hospitalization and delayed response to abuse allegations, but enforcement actions such as fines or license suspensions were not listed in the available reports. The inspection history suggests ongoing challenges without clear improvement or worsening trends.
Washington average 7.8
Last Health inspection on May 2025
Washington average 48.9
Washington average 6.92
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
54 of 59 citations resulted from standard inspections; and 5 of 59 resulted from complaint investigations.
Washington average: 0.3
Washington average: 1.7
| Hallmark Manor |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Federal Way (1St Avenue South) | 147 | 59.0% | -19% | 3.68 | -17% | -13% | 1 | 59 | 9.8 | 1 | 98 | A+ | 43 | Nelson, Melissa | $14.7M | $6.0M | 40.5% | 505313 |
2.1 miles from city center
Estimated distance in miles from Federal Way's city center to Hallmark Manor's address, calculated via Google Maps.
— 1.44 miles to nearest hospital (St. Francis Hospital)
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Manages medical care and health needs.
No contractors work on this role.
Assists with medical care and medications.
This role is partially covered by contractors.
Helps with daily care and mobility.
No contractors work on this role.
Total hours from contractors
318 contractor hours this quarter
| Certified Nursing Assistant | 72 | 0 | 72 | 20,889 | 91 | 100% | 7.6 |
| Licensed Practical Nurse | 19 | 1 | 20 | 6,536 | 91 | 100% | 9.8 |
| Registered Nurse | 18 | 0 | 18 | 4,461 | 91 | 100% | 9.6 |
| RN Director of Nursing | 4 | 0 | 4 | 847 | 65 | 71% | 6.4 |
| Speech Language Pathologist | 9 | 0 | 9 | 624 | 60 | 66% | 6.6 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 573 | 61 | 67% | 8.1 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 508 | 53 | 58% | 9.6 |
| Dental Services Staff | 1 | 0 | 1 | 490 | 51 | 56% | 9.6 |
| Nurse Practitioner | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Dietitian | 2 | 0 | 2 | 449 | 63 | 69% | 7.1 |
| Other Dietary Services Staff | 3 | 0 | 3 | 393 | 62 | 68% | 6.2 |
| Physical Therapy Aide | 4 | 0 | 4 | 302 | 62 | 68% | 4.2 |
| Occupational Therapy Aide | 0 | 3 | 3 | 221 | 40 | 44% | 5.3 |
| Physical Therapy Assistant | 7 | 0 | 7 | 130 | 27 | 30% | 4.3 |
| Qualified Social Worker | 2 | 0 | 2 | 121 | 54 | 59% | 2.2 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 49 | 6 | 7% | 7 |
| Medical Director | 0 | 1 | 1 | 41 | 3 | 3% | 13.5 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 17 | 5 | 5% | 3.4 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Penalties are imposed by CMS for violations of federal nursing home regulations.
Last updated: Jan 2026
Historical financial and operational data for Hallmark Manor based on CMS SNF Cost Reports.
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