Occupancy rate
93%
In line with New Hampshire averageMix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
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Nursing Home
Harris Hill Center
Located just a few minutes away from bustling downtown Concord, Harris Hill Center has been providing an award winning assisted senior living experience for over 50 years. Capitalizing on the natural majesty of the area, resident-centered care has been top priority for its seasoned staff, ensuring that settling into and spending your golden years there, is as pleasurable as possible. The facility offers a plethora of first-class services and amenities. From all forms of therapy, including pet therapy, to dietary and nutrition management, and recreational activities to enrich your experience with fun and excitement each day. Physicians and nurses are on call as well for your medical needs.
Classy private and semi-private rooms offer maximum comfort, with individual climate control, housekeeping, mail services, and complimentary laundry, while activity rooms, elegant gardens, and common lounges serve as ideal spaces for socialization among the assisted living community, and family.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
85
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
93%
Residents per day (avg)
78
Occupancy rate
93%
Residents per day (avg)
78
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
37% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
58% of new residents, often for short stays.
Typical stay
1 months
Medicaid
5% of new residents, often for long-term daily care.
Typical stay
3 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$15.2M
Operating loss
-$10.4M
Privately-owned community
Operated by a business corporation.
Home revenue
$15,203,814.00
Operating loss
$-10,407,487.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.8M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$20.8M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$25.6M
85-bed community
A larger shared setting that may offer more common spaces and organized community services.
1 year in operation
A newer community that may feature more recent facilities and programs.
Walk Score: 59 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Occupancy
In line with New Hampshire averageOccupied beds
79 / 85
Average residents
80 per day
License details
Facility type
Nursing Home
Issuance
January 4, 2025
Expiration
March 31, 2026
County:
MERRIMACK
Additional licensing details
License number:
3708
Ownership & operating entity
Harris Hill Center is administrated by ANDREA SHERWIN.
What does this home offer?
Pets Allowed: Yes, Pets Allowed
Housing Options: Private Rooms / Semi-Private Rooms
Building Type: 3-story
Transportation Services
Fitness and Recreation
Types of Care at Harris Hill Center
Assisted Living
Hospice Care
Inspection History
In New Hampshire, the Department of Health and Human Services, Health Facilities Administration is responsible for the unannounced inspection and licensing of all residential care and nursing facilities.
4 visits/inspections
2 visits/inspections triggered by complaints
2 routine inspections
Results
4 with issues
0 without issues
Show Inspection Reports
Latest inspection
Date:March 21, 2025
Type:Complaint Investigation
23 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Health Inspection History
Inspections
Total health inspections
4
New Hampshire average 3.5
Last Health inspection on Mar 2025
Total health citations
22
New Hampshire average 14.4
Citations per inspection
5.5
New Hampshire average 3.99
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
21 of 22 citations resulted from standard inspections; and 1 of 22 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
1
1
400% worse than New Hampshire averageNew Hampshire average: 0.2
Serious Health citations
0
0
100% better than New Hampshire averageNew Hampshire average: 0.1
1 critical citation
0 serious citations
20 moderate citations
1 minor citation
Citations history (last 3 years)
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Mar 21, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Mar 21, 2025
Corrected
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Mar 21, 2025
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Mar 21, 2025
Corrected
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Mar 21, 2025
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Mar 21, 2025
Corrected
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Mar 21, 2025
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Mar 21, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Concord The information below is reported by the New Hampshire Department of Health and Human Services, Health Facilities Administration.
Harris Hill Center
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
Concord
85
93.0%
+15%
3.60
-16%
1
22
1
78
59
Auletto, Amy
$15,1M
$4,8M
31.8%
305078
Private Rooms / Semi-Private Rooms
Places of interest near Harris Hill Center
1.4 miles from city center — 0.57 miles to nearest hospital (New Hampshire Hospital)
20 Maitland St, Concord, NH 03301
Calculate Travel Distance to Harris Hill Center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
110
Employees
104
Contractors
6
Staff to resident ratio
1.36:1
27% worse than New Hampshire averageNew Hampshire average ratio: 1.87:1
Avg staff/day
42
Average shift
7.8 hours
0% compared with New Hampshire averageNew Hampshire average: 7.8 hours
Total staff hours (quarter)
29,856
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
11
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
12
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.2 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
44
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
2.1%
617 contractor hours this quarter
Occupational Therapy Aide: 2
Licensed Practical Nurse: 1
Registered Nurse: 1
Occupational Therapy Assistant: 1
Medical Director: 1
Staff by category
| Certified Nursing Assistant | 44 | 0 | 44 | 12,974 | 91 | 100% | 7.9 |
| Licensed Practical Nurse | 11 | 1 | 12 | 5,185 | 91 | 100% | 9.2 |
| Registered Nurse | 10 | 1 | 11 | 2,952 | 91 | 100% | 8.9 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 1,311 | 67 | 74% | 6.7 |
| Medication Aide/Technician | 6 | 0 | 6 | 1,081 | 87 | 96% | 8 |
| Physical Therapy Aide | 2 | 0 | 2 | 923 | 68 | 75% | 7.6 |
| Mental Health Service Worker | 2 | 0 | 2 | 795 | 64 | 70% | 6.9 |
| Other Social Services Staff | 1 | 0 | 1 | 548 | 63 | 69% | 8.7 |
| Speech Language Pathologist | 3 | 0 | 3 | 548 | 63 | 69% | 6.3 |
| Other Dietary Services Staff | 2 | 0 | 2 | 543 | 72 | 79% | 7.2 |
| Respiratory Therapy Technician | 7 | 0 | 7 | 496 | 65 | 71% | 6.3 |
| Nurse Practitioner | 1 | 0 | 1 | 488 | 61 | 67% | 8 |
| Physical Therapy Assistant | 4 | 0 | 4 | 458 | 70 | 77% | 6.3 |
| RN Director of Nursing | 1 | 0 | 1 | 451 | 58 | 64% | 7.8 |
| Administrator | 1 | 0 | 1 | 432 | 54 | 59% | 8 |
| Qualified Social Worker | 3 | 0 | 3 | 406 | 65 | 71% | 6.1 |
| Occupational Therapy Aide | 0 | 2 | 2 | 171 | 46 | 51% | 3.7 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 64 | 25 | 27% | 2.5 |
| Medical Director | 0 | 1 | 1 | 31 | 28 | 31% | 1.1 |
44 Certified Nursing Assistant
% of Days
100%
12 Licensed Practical Nurse
% of Days
100%
11 Registered Nurse
% of Days
100%
6 Clinical Nurse Specialist
% of Days
74%
6 Medication Aide/Technician
% of Days
96%
2 Physical Therapy Aide
% of Days
75%
2 Mental Health Service Worker
% of Days
70%
1 Other Social Services Staff
% of Days
69%
3 Speech Language Pathologist
% of Days
69%
2 Other Dietary Services Staff
% of Days
79%
7 Respiratory Therapy Technician
% of Days
71%
1 Nurse Practitioner
% of Days
67%
4 Physical Therapy Assistant
% of Days
77%
1 RN Director of Nursing
% of Days
64%
1 Administrator
% of Days
59%
3 Qualified Social Worker
% of Days
71%
2 Occupational Therapy Aide
% of Days
51%
1 Occupational Therapy Assistant
% of Days
27%
1 Medical Director
% of Days
31%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
81 residents
Residents by payment source
Medicare
12 residents (14.8%)
Medicaid
55 residents (67.9%)
Private pay or other
14 residents (17.3%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
13.8
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
13.8
21% worse than New Hampshire averageNew Hampshire average: 11.4
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
25.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
25.8
11% worse than New Hampshire averageNew Hampshire average: 23.2
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
24.8%
Percent of long-stay residents whose need for help with daily activities has increased
24.8%
13% worse than New Hampshire averageNew Hampshire average: 21.9%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
29.8%
Percent of long-stay residents whose ability to move independently worsened
29.8%
47% worse than New Hampshire averageNew Hampshire average: 20.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
22.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
22.8%
16% better than New Hampshire averageNew Hampshire average: 27.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
5.9%
Percent of long-stay residents experiencing one or more falls with major injury
5.9%
30% worse than New Hampshire averageNew Hampshire average: 4.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
5.0%
Percent of long-stay high risk residents with pressure ulcers
5.0%
11% worse than New Hampshire averageNew Hampshire average: 4.5%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.1%
Percent of long-stay residents with a urinary tract infection
1.1%
54% better than New Hampshire averageNew Hampshire average: 2.5%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
3.3%
Percent of long-stay residents who lose too much weight
3.3%
41% better than New Hampshire averageNew Hampshire average: 5.6%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
10.9%
Percent of long-stay residents who have depressive symptoms
10.9%
32% worse than New Hampshire averageNew Hampshire average: 8.3%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
20.1%
Percent of long-stay residents who received an antipsychotic medication
20.1%
15% worse than New Hampshire averageNew Hampshire average: 17.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.3%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.3%
In line with New Hampshire averageNew Hampshire average: 96.0%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with New Hampshire averageNew Hampshire average: 98.0%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
0.94
Number of hospitalizations per 1,000 long-stay resident days.
0.94
43% better than New Hampshire averageNew Hampshire average: 1.65
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.74
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.74
8% better than New Hampshire averageNew Hampshire average: 1.90
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.5%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.5%
10% better than New Hampshire averageNew Hampshire average: 83.8%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
2.5%
Percent of short-stay residents who newly received an antipsychotic medication
2.5%
57% worse than New Hampshire averageNew Hampshire average: 1.6%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
94.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
94.8%
14% better than New Hampshire averageNew Hampshire average: 83.0%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
18.6%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
18.6%
16% better than New Hampshire averageNew Hampshire average: 22.1%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
12.9%
Percentage of short-stay residents who had an outpatient emergency department visit.
12.9%
9% better than New Hampshire averageNew Hampshire average: 14.1%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
1.2%
Percentage of SNF residents who experience falls with major injury during their stay.
1.2%
53% worse than New Hampshire averageNew Hampshire average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
63.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
63.8%
19% better than New Hampshire averageNew Hampshire average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
57.8%
Rate of successful return to home or community from a skilled nursing facility.
57.8%
14% better than New Hampshire averageNew Hampshire average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$16K
53% lower than New Hampshire averageNew Hampshire average: $33K
Number of fines
1
48% fewer fines than New Hampshire averageNew Hampshire average: 1.9
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than New Hampshire averageNew Hampshire average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$16K
New Hampshire average
$33K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 4, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 4, 2024
$16K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Harris Hill Center based on CMS SNF Cost Reports.
Occupancy Rate
93.0%
↑ 2.1pp vs 2022
Net Income
-$10,407,487
↓ ~$8.8M vs 2022
Total Payroll
$7,702,643
↑ ~$519K vs 2022
Profit Margin
-68.8%
↓ 57.4pp vs 2022
Loading trend charts...
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