Harris Hill Center

Nursing Home in Concord

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Harris Hill Center

Nursing Home in Concord

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Overview of Harris Hill Center

Located just a few minutes away from bustling downtown Concord, Harris Hill Center has been providing an award winning assisted senior living experience for over 50 years. Capitalizing on the natural majesty of the area, resident-centered care has been top priority for its seasoned staff, ensuring that settling into and spending your golden years there, is as pleasurable as possible. The facility offers a plethora of first-class services and amenities. From all forms of therapy, including pet therapy, to dietary and nutrition management, and recreational activities to enrich your experience with fun and excitement each day. Physicians and nurses are on call as well for your medical needs.

Classy private and semi-private rooms offer maximum comfort, with individual climate control, housekeeping, mail services, and complimentary laundry, while activity rooms, elegant gardens, and common lounges serve as ideal spaces for socialization among the assisted living community, and family.

(603) 224-1319

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
2/5 ▼ 0.9 New Hampshire average: 2.9/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
2/5 ▼ 0.8 New Hampshire average: 2.8/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
3/5 ▼ 0.2 New Hampshire average: 3.2/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
2/5 ▼ 1.1 New Hampshire average: 3.1/5

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to New Hampshire state averages

Total nursing care / resident Info This home is ranked 41st out of 67 homes in New Hampshire.

Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 36m per day
This facility New Hampshire avg (4h 13m per day)
vs New Hampshire avg
-14%

4 of 5 metrics below state avg

Staff typeHours / dayvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 31m per day ▼ 31% State avg: 45m per day · National avg: 41m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 1h 58m per day ▼ 17% State avg: 2h 23m per day · National avg: 2h 21m per day
Total Nursing (Weekend) Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 2h 54m per day ▼ 16% State avg: 3h 26m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 4m per day ■ Avg State avg: 4m per day · National avg: 4m per day
RN (Weekend) Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 18m per day ▼ 42% State avg: 31m per day · National avg: 29m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 85
Avg. Length of Stay
81 days

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

37% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

58% of new residents, often for short stays.

Typical stay 1 months

Medicaid

5% of new residents, often for long-term daily care.

Typical stay 3 years

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$15.2M
Operating loss
-$10.4M
Privately-owned community Operated by a business corporation.
Home revenue
$15.2M
Operating loss
-$10.4M
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.8M
31.7% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$20.8M
Total costs $25.6M
Bed community size
85-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
1 year in operation
A newer community that may feature more recent facilities and programs.
Walk Score
Walk Score: 59 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate
93%
In line with New Hampshire average
Occupied beds
79 / 85
Average residents 80 per day

License Details

Facility TypeNursing Home
IssuanceJanuary 4, 2025
ExpirationMarch 31, 2026
CountyMerrimack
License Number3708

Ownership & Operating Entity

Harris Hill Center is administrated by Andrea Sherwin.

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed: Yes, Pets Allowed

Housing options icon
Housing options icon

Housing Options: Private Rooms / Semi-Private Rooms

Building type icon
Building type icon

Building Type: 3-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Harris Hill Center

Assisted Living Hospice Care

Inspection History

In New Hampshire, the Department of Health and Human Services, Health Facilities Administration is responsible for the unannounced inspection and licensing of all residential care and nursing facilities.

4 visits/inspections Info Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.

Latest inspection

Date March 21, 2025
Complaint Investigation

23 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

New Hampshire average: 17 deficiencies

Inspection Report Summary for Harris Hill Center

The most recent inspection on March 21, 2025, identified deficiencies related to medication self-administration assessment, PASARR referrals, care plan implementation, insulin administration, and medication labeling. Earlier inspections showed a pattern of medication management issues, infection control concerns with insulin pen use, and care planning deficiencies, along with some environmental and staffing problems. Inspectors cited failures in following physician orders, maintaining a safe environment, and ensuring proper infection prevention practices, with one substantiated complaint involving improper insulin pen use that risked pathogen transmission. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s inspection history indicates ongoing challenges primarily with medication management and care planning, with no clear improvement trend over time.

Health Inspection History

Inspections
Total health inspections 4

New Hampshire average 3.5


Last Health inspection on Mar 2025

Total health citations 22

New Hampshire average 14.4

Citations per inspection
5.5

New Hampshire average 3.99


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

21 of 22 citations resulted from standard inspections; and 1 of 22 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 1
400% worse than New Hampshire average

New Hampshire average: 0.2


Serious Health citations More info 0
100% better than New Hampshire average

New Hampshire average: 0.1

1 critical citation More info New Hampshire average: 0.2

0 serious citations More info New Hampshire average: 0.1

20 moderate citations More info New Hampshire average: 12

1 minor citation More info New Hampshire average: 2
Citations history (last 3 years)
Pharmacy moderate citation Info Issues related to medication management, including how drugs are stored, administered, and monitored. Mar 21, 2025
Corrected

Care Planning moderate citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Mar 21, 2025
Corrected

Care Planning moderate citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Mar 21, 2025
Corrected

Care Planning moderate citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Mar 21, 2025
Corrected

Compare Nursing Homes around Concord The information below is reported by the New Hampshire Department of Health and Human Services, Health Facilities Administration.

1 facility compared · CMS & NH Dept. of Health data · Updated Apr 2026

Filter by care type
Harris Hill Center
HC

Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Concord85 93.0% +15%3.60 -21%-16%1225.5178- 59 Auletto, Amy$15.1M$4.8M31.8%305078

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Choices for Independence

NH Medicaid CFI Waiver

Age 65+ or disabled
General New Hampshire resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
NH

Small state; rural access emphasis.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care (~$65/day) Home aides

NH ServiceLink Aging and Disability Resource Center

NH ServiceLink

Age 60+
General New Hampshire resident, or caregiver.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
NH

Primarily referral-based; limited direct funding.

Benefits
Care coordination Respite (up to 5 days/year) Transportation (~5 trips/month)

Old Age Assistance (OAA)

New Hampshire Old Age Assistance

Age 65+
General NH resident, US citizen/eligible alien, not in public institution.
Income Limits (2025) ~$1,063/month (individual, net after deductions); varies by living arrangement.
Asset Limits $1,500 (individual), $2,000 (couple).
NH

Automatic Medicaid eligibility; estate recovery applies.

Benefits
Cash (~$50-$200/month) for living costs (e.g., rent, utilities, care support)

New Hampshire Family Caregiver Program (via NFCSP)

New Hampshire Family Caregiver Program

Age
General Caregivers of 60+ needing care or 55+ caregivers of others; NH resident; functional needs (2+ ADLs).
Income Limits (2025) Prioritizes ~$24,980/year (individual); no strict cap.
Asset Limits Not assessed; need-based.
NH

13 ServiceLink locations; rural/low-income priority.

Benefits
Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Training Supplies (~$500/year)

Medicare Savings Program (MSP)

New Hampshire Medicare Savings Program

Age 65+ or disabled
General NH resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
NH

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

New Hampshire Fuel Assistance Program (FAP)

New Hampshire Fuel Assistance Program

Age 60+ prioritized
General NH resident, low-income household.
Income Limits (2025) ~$33,614/year (1-person), ~$43,958/year (2-person) (150% FPL).
Asset Limits Not assessed; income-focused.
NH

Administered by 5 CAP agencies; covers oil, gas, electric, wood.

Benefits
Heating aid ($300-$1,200/season) Weatherization Emergency fuel ($450 max)

Senior Community Service Employment Program (SCSEP)

New Hampshire SCSEP

Age 55+
General unemployed, low-income, NH resident.
Income Limits (2025) ~$1,983/month 125% FPL
Asset Limits Not specified; income-focused.
NH

Priority for veterans, rural residents; AARP partnership.

Benefits
Paid training (~20 hours/week at ~$7.25/hour) Job placement

VA Aid and Attendance (A&A) and Housebound Benefits

New Hampshire VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General NH resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
NH

High veteran demand in rural/urban areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

NH Low and Moderate Income Homeowners Property Tax Relief

New Hampshire Property Tax Relief

Age 65+ prioritized
General NH resident, homeowner, paid property taxes.
Income Limits (2025) ~$47,000/year (individual), ~$60,000/year (couple).
Asset Limits Not assessed; home value cap at $750,000.
NH

Refundable relief (~$100-$500/year); annual application.

Benefits
Tax relief (~$100-$500/year) to offset housing costs Indirectly aiding care funding

Places of interest near Harris Hill Center

Address 1.4 miles from city center Info Estimated distance in miles from Concord's city center to Harris Hill Center's address, calculated via Google Maps. — 0.57 miles to nearest hospital (New Hampshire Hospital)

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 110
Employees 104
Contractors 6
Staff to resident ratio 1.36:1
27% worse than New Hampshire average

New Hampshire average ratio: 1.87:1

Avg staff/day 42
Average shift 7.8 hours
0% compared with New Hampshire average

New Hampshire average: 7.8 hours

Total staff hours (quarter) 29,856
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 11
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.9 hours

This role is partially covered by contractors.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 12
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.2 hours

This role is partially covered by contractors.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 44
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.9 hours

No contractors work on this role.

Contractor staffing

Total hours from contractors

2.1%

617 contractor hours this quarter

Occupational Therapy Aide: 2 Licensed Practical Nurse: 1 Registered Nurse: 1 Occupational Therapy Assistant: 1 Medical Director: 1
Staff by category
Certified Nursing Assistant4404412,97491100%7.9
Licensed Practical Nurse111125,18591100%9.2
Registered Nurse101112,95291100%8.9
Clinical Nurse Specialist6061,3116774%6.7
Medication Aide/Technician6061,0818796%8
Physical Therapy Aide2029236875%7.6
Mental Health Service Worker2027956470%6.9
Other Social Services Staff1015486369%8.7
Speech Language Pathologist3035486369%6.3
Other Dietary Services Staff2025437279%7.2
Respiratory Therapy Technician7074966571%6.3
Nurse Practitioner1014886167%8
Physical Therapy Assistant4044587077%6.3
RN Director of Nursing1014515864%7.8
Administrator1014325459%8
Qualified Social Worker3034066571%6.1
Occupational Therapy Aide0221714651%3.7
Occupational Therapy Assistant011642527%2.5
Medical Director011312831%1.1
44 Certified Nursing Assistant
% of Days 100%
12 Licensed Practical Nurse
% of Days 100%
11 Registered Nurse
% of Days 100%
6 Clinical Nurse Specialist
% of Days 74%
6 Medication Aide/Technician
% of Days 96%
2 Physical Therapy Aide
% of Days 75%
2 Mental Health Service Worker
% of Days 70%
1 Other Social Services Staff
% of Days 69%
3 Speech Language Pathologist
% of Days 69%
2 Other Dietary Services Staff
% of Days 79%
7 Respiratory Therapy Technician
% of Days 71%
1 Nurse Practitioner
% of Days 67%
4 Physical Therapy Assistant
% of Days 77%
1 RN Director of Nursing
% of Days 64%
1 Administrator
% of Days 59%
3 Qualified Social Worker
% of Days 71%
2 Occupational Therapy Aide
% of Days 51%
1 Occupational Therapy Assistant
% of Days 27%
1 Medical Director
% of Days 31%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 81
Medicare
12
14.8% of residents
Medicaid
55
67.9% of residents
Private pay or other
14
17.3% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 13.8
21% worse than New Hampshire average

New Hampshire average: 11.4

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 25.8
11% worse than New Hampshire average

New Hampshire average: 23.2

Long-stay resident measures
Average New Hampshire avg: 3.0 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 24.8%
13% worse than New Hampshire average

New Hampshire average: 21.9%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 29.8%
47% worse than New Hampshire average

New Hampshire average: 20.3%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 22.8%
16% better than New Hampshire average

New Hampshire average: 27.1%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 5.9%
30% worse than New Hampshire average

New Hampshire average: 4.6%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 5.0%
11% worse than New Hampshire average

New Hampshire average: 4.5%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 1.1%
54% better than New Hampshire average

New Hampshire average: 2.5%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 3.3%
41% better than New Hampshire average

New Hampshire average: 5.6%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 10.9%
32% worse than New Hampshire average

New Hampshire average: 8.3%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 20.1%
15% worse than New Hampshire average

New Hampshire average: 17.4%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 99.3%
In line with New Hampshire average

New Hampshire average: 96.0%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
In line with New Hampshire average

New Hampshire average: 98.0%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 0.94
43% better than New Hampshire average

New Hampshire average: 1.65

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.74
8% better than New Hampshire average

New Hampshire average: 1.90

Short-stay resident measures
Above average New Hampshire avg: 3.1 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 92.5%
10% better than New Hampshire average

New Hampshire average: 83.8%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 2.5%
57% worse than New Hampshire average

New Hampshire average: 1.6%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 94.8%
14% better than New Hampshire average

New Hampshire average: 83.0%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 18.6%
16% better than New Hampshire average

New Hampshire average: 22.1%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 12.9%
9% better than New Hampshire average

New Hampshire average: 14.1%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 1.2%
53% worse than New Hampshire average

New Hampshire average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 63.8%
19% better than New Hampshire average

New Hampshire average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 57.8%
14% better than New Hampshire average

New Hampshire average: 50.6%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $16K
53% lower than New Hampshire average

New Hampshire average: $33K

Number of fines 1
48% fewer fines than New Hampshire average

New Hampshire average: 1.9

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than New Hampshire average

New Hampshire average: 0.1

Fines amount comparison
Fines amount comparison
This facility $16K
New Hampshire average $33K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Jun 4, 2024
$16K

Last updated: Jan 2026

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