Inspection Reports for Haven Health Saguaro Valley

AZ

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Inspection Report Summary

The most recent inspection on May 27, 2025, found deficiencies related to corridor doors not meeting fire safety standards. Earlier inspections showed a pattern of deficiencies involving abuse prevention, infection control, care planning, medication management, and safety hazards. Complaint investigations included substantiated abuse-related citations as well as issues with policies and infection control, while most other complaints were unsubstantiated. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s inspection history shows ongoing challenges in several areas without a clear trend of consistent improvement or worsening.

Deficiencies (last 5 years)

Deficiencies (over 5 years) 8.6 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

132% worse than Arizona average
Arizona average: 3.7 deficiencies/year

Deficiencies per year

12 9 6 3 0
2019
2022
2023
2024
2025

Census

Latest occupancy rate 77% occupied

Based on a May 2025 inspection.

This facility has shown a decline in demand based on occupancy rates.

Occupancy over time

60 90 120 150 180 Mar 2023 Aug 2023 Oct 2023 Jun 2024 Dec 2024 Mar 2025 May 2025

Inspection Report

Complaint Investigation
Deficiencies: 1 Date: Dec 23, 2025

Visit Reason
The inspection was conducted due to a complaint investigation regarding the administration of blood pressure medication to a resident, specifically to determine if medications were administered according to physician-ordered parameters.

Complaint Details
The complaint investigation found that the medication Midodrine was administered outside of physician parameters on multiple occasions, including December 5, 10, 12, 15, and 21, 2025. Staff interviews confirmed errors in medication administration documentation and practice. The issue was substantiated with findings of medication given despite systolic blood pressure above 140.
Findings
The facility failed to ensure that blood pressure medication (Midodrine) was administered in accordance with physician orders for 1 out of 3 sampled residents. The medication was given despite systolic blood pressure readings above the ordered threshold, potentially causing uncontrolled blood pressure.

Deficiencies (1)
Failure to administer blood pressure medication according to physician ordered parameters, resulting in medication given when systolic blood pressure was above 140.
Report Facts
Medication administrations outside parameters: 5 Resident sample size: 3 Residents affected: 1

Employees mentioned
NameTitleContext
Staff #116Licensed Practical Nurse (LPN)Interviewed regarding medication administration errors and documentation
Staff #103Director of Nursing (DON)Interviewed regarding medication administration policies and review of findings

Inspection Report

Census: 86 Capacity: 112 Deficiencies: 1 Date: May 27, 2025

Visit Reason
Life Safety Code Survey found noncompliance with corridor door requirements and fire safety standards.

Findings
Life Safety Code Survey found noncompliance with corridor door requirements and fire safety standards.

Deficiencies (1)
Corridor - Doors Doors protecting corridor openings in other than required enclosures of vertical openings, exits, or hazardous areas resist the passage of smoke or fire

Inspection Report

Complaint Investigation
Deficiencies: 1 Date: Mar 11, 2025

Visit Reason
The inspection was conducted to investigate a complaint regarding failure to provide adequate bowel and bladder care for a resident, which could result in skin breakdown and pressure ulcers.

Complaint Details
The complaint investigation found that bowel and bladder care was not consistently provided or documented for resident #3, with substantiated risk of skin breakdown and pressure ulcers.
Findings
The facility failed to ensure bowel and bladder care was provided for one resident (#3) out of 3 sampled, with inconsistent documentation and evidence that care was not consistently performed as required, posing a risk of skin breakdown and pressure ulcers.

Deficiencies (1)
Failure to provide and document bowel and bladder care for resident #3, risking skin breakdown and pressure ulcers.
Report Facts
Residents sampled: 3 Residents affected: 1 Dates of care documented: 3 BIMS score: 10

Employees mentioned
NameTitleContext
Certified Nursing Assistant (CNA), staff #56Interviewed regarding bowel and bladder care documentation and practice
Registered Nurse (RN), staff #1Interviewed regarding documentation expectations for bowel and bladder care
Director of Nursing (DON), staff #41Interviewed regarding inconsistent documentation and risk of skin breakdown

Inspection Report

Complaint Investigation
Census: 86 Capacity: 112 Deficiencies: 1 Date: Mar 11, 2025

Visit Reason
Complaint survey citing abuse-related deficiency.

Complaint Details
Investigation of intakes AZ00212850 and SF00115515
Findings
Complaint survey citing abuse-related deficiency.

Deficiencies (1)
R9-10-410.B. An administrator shall ensure that: R9-10-410.B.3.a. Abuse

Inspection Report

Complaint Investigation
Census: 86 Capacity: 112 Deficiencies: 0 Date: Jan 29, 2025

Visit Reason
Complaint survey with no deficiencies cited.

Complaint Details
Investigation of intakes AZ00221683 and AZ00221765
Findings
Complaint survey with no deficiencies cited.

Inspection Report

Complaint Investigation
Census: 86 Capacity: 112 Deficiencies: 0 Date: Dec 16, 2024

Visit Reason
Complaint survey with no deficiencies cited.

Complaint Details
Investigation of intakes AZ00219762, AZ00212917, AZ00212898
Findings
Complaint survey with no deficiencies cited.

Inspection Report

Complaint Investigation
Census: 86 Capacity: 112 Deficiencies: 0 Date: Sep 9, 2024

Visit Reason
Complaint survey with no deficiencies cited.

Complaint Details
Investigation of intake AZ00215652
Findings
Complaint survey with no deficiencies cited.

Inspection Report

Complaint Investigation
Census: 86 Capacity: 112 Deficiencies: 0 Date: Jun 19, 2024

Visit Reason
Complaint survey with no deficiencies cited.

Complaint Details
Investigation of intakes AZ00211933, AZ00211807, AZ00206737, AZ00206552
Findings
Complaint survey with no deficiencies cited.

Inspection Report

Complaint Investigation
Census: 86 Capacity: 112 Deficiencies: 0 Date: Nov 2, 2023

Visit Reason
Complaint survey with no deficiencies cited.

Complaint Details
Investigation of intakes AZ00199598, AZ00202192, AZ00202650, AZ00202642
Findings
Complaint survey with no deficiencies cited.

Inspection Report

Complaint Investigation
Deficiencies: 2 Date: Oct 19, 2023

Visit Reason
The inspection was conducted following a complaint and report of physical abuse of a resident by her family member, involving a head-lock incident during the resident's discharge process to an assisted living facility.

Complaint Details
The complaint was substantiated. The family member was arrested for domestic violence assault after placing the resident in a head-lock. Staff and facility reports confirmed the abuse incident.
Findings
The facility failed to protect one resident from abuse by a family member who placed the resident in a choke hold. The incident was substantiated by staff interviews and facility documentation. Additionally, the facility failed to ensure proper infection prevention and control practices during incontinence care, specifically improper hand hygiene by staff.

Deficiencies (2)
Failed to protect a resident from physical abuse by a family member who placed the resident in a choke hold.
Failed to implement proper transmission-based precautions and hand hygiene during incontinence care, risking infection transmission.
Report Facts
Residents Affected: 1 Date of abuse incident: Mar 11, 2022 Date of observation: Oct 18, 2023

Employees mentioned
NameTitleContext
Certified Nurse Assistant (CNA)Witnessed family putting resident in head-lock (staff #60)
Environmental Services Director (EVS)Intervened to remove family grip from resident (staff #41)
Licensed Practical Nurse (LPN)Performed pericare with improper hand hygiene (staff #91)
Director of Nursing (DON)Provided interview on facility policy and expectations (staff #3)

Inspection Report

Complaint Investigation
Census: 86 Capacity: 112 Deficiencies: 4 Date: Oct 19, 2023

Visit Reason
Complaint survey citing deficiencies related to abuse, infection control, and policies.

Complaint Details
Investigation of multiple intakes including AZ00201796, AZ00195578, AZ00195723, AZ00195862, AZ00195918, AZ00197633, AZ00198821, AZ00199575, AZ00201331, AZ00201362
Findings
Complaint survey citing deficiencies related to abuse, infection control, and policies.

Deficiencies (4)
R9-10-403.C. Policies and procedures for physical health services and behavioral health services
§483.12 Freedom from Abuse, Neglect, and Exploitation
§483.80 Infection Control The facility must establish and maintain an infection prevention and control program
R9-10-410.B. An administrator shall ensure that: R9-10-410.B.3.a. Abuse

Inspection Report

Complaint Investigation
Census: 86 Capacity: 112 Deficiencies: 0 Date: Sep 26, 2023

Visit Reason
Complaint survey with no deficiencies cited.

Complaint Details
Investigation of intake AZ00200588
Findings
Complaint survey with no deficiencies cited.

Inspection Report

Complaint Investigation
Census: 86 Capacity: 112 Deficiencies: 0 Date: Aug 7, 2023

Visit Reason
Complaint survey with no deficiencies cited.

Complaint Details
Investigation of complaint AZ00198475
Findings
Complaint survey with no deficiencies cited.

Inspection Report

Complaint Investigation
Deficiencies: 2 Date: Apr 13, 2023

Visit Reason
The inspection was conducted to investigate complaints related to failure to notify responsible parties of resident falls and failure to implement fall prevention interventions for residents at risk of falls.

Complaint Details
The investigation was complaint-driven, focusing on notification failures and fall prevention practices. The deficiencies were substantiated based on clinical record reviews, staff interviews, and policy reviews.
Findings
The facility failed to notify the responsible party timely of a resident's fall with injury and failed to implement adequate interventions to prevent falls for another resident. Interviews with staff and review of clinical records and policies confirmed these deficiencies.

Deficiencies (2)
Failure to ensure that the responsible party was notified of a fall with injury for one resident (#186).
Failure to ensure intervention was implemented to prevent a fall for one resident (#29).
Report Facts
Sample size: 19 Fall risk score: 10 Deficiencies cited: 2

Employees mentioned
NameTitleContext
Staff #12Registered Nurse (RN)Interviewed regarding notification of family or POA after resident fall
Staff #80Licensed Practical Nurse (LPN)Interviewed about fall assessment and notification procedures
Director of Nursing (DON)Director of NursingInterviewed about fall incident investigation and notification expectations
Staff #105Certified Nurse Assistant (CNA)Involved in resident #29 fall incident and interviewed about the event
Staff #73Licensed Practical Nurse (LPN)Interviewed about resident #29 fall and subsequent actions
Staff #50Certified Nurse Assistant (CNA)Interviewed about staffing and assistance requirements for residents
Director of Rehabilitation (DOR)Director of RehabilitationInterviewed about resident #29's functional status and assistance needs

Inspection Report

Complaint Investigation
Census: 85 Deficiencies: 5 Date: Apr 13, 2023

Visit Reason
The inspection was conducted to investigate complaints regarding failure to notify responsible parties of resident falls, inadequate fall prevention interventions, insufficient registered nurse coverage, improper medication administration, and expired medication storage.

Complaint Details
The complaint investigation found substantiated deficiencies related to failure to notify family or POA of resident falls, inadequate fall prevention, insufficient RN coverage, improper medication administration, and expired medication storage.
Findings
The facility failed to timely notify family or POA of resident falls, did not implement adequate fall prevention interventions for at-risk residents, lacked consistent RN coverage for at least eight consecutive hours daily, administered pain medication outside prescribed parameters, and stored expired medications and supplies accessible for resident use.

Deficiencies (5)
Failed to notify responsible party of a fall with injury for one resident (#186).
Failed to implement intervention to prevent a fall for one resident (#29).
Failed to use services of a registered nurse for at least eight consecutive hours a day, seven days a week.
Failed to ensure one resident (#11) was free from unnecessary pain medications given outside ordered parameters.
Failed to ensure expired supplies and medications were not available for resident use.
Report Facts
Census: 85 Sample size: 19 Fall risk score: 10 RN coverage missing dates: 10 Medication administration outside parameters: 4

Employees mentioned
NameTitleContext
Staff #12Registered NurseInterviewed regarding notification of family or POA of resident condition
Staff #80Licensed Practical NurseInterviewed regarding fall assessment and expired medication observation
Staff #105Certified Nurse AssistantInvolved in resident #29 fall incident
Staff #50Certified Nurse AssistantInterviewed about resident assistance requirements
Staff #73Licensed Practical NurseInterviewed regarding fall incident and assessment
Staff #98Director of RehabilitationInterviewed regarding resident #29 functional status and assistance needs
Staff #32Director of NursingInterviewed regarding fall notification, RN coverage, and medication administration
Staff #110Licensed Practical NurseInterviewed regarding pain medication administration
Staff #111Staffing CoordinatorInterviewed regarding RN coverage

Inspection Report

Complaint Investigation
Census: 86 Capacity: 112 Deficiencies: 8 Date: Apr 13, 2023

Visit Reason
State compliance survey citing multiple deficiencies including notification failures, accident hazards, medication issues, and nursing services.

Complaint Details
Investigation of intakes AZ00185508, AZ00187353, AZ00188034, AZ00188867, AZ00188900, AZ00189158
Findings
State compliance survey citing multiple deficiencies including notification failures, accident hazards, medication issues, and nursing services.

Deficiencies (8)
§483.10(g)(14) Notification of Changes. Facility must notify responsible parties of changes
§483.25(d) Accidents. Facility must ensure resident environment is free of accident hazards
§483.35(b) Registered nurse services required
§483.45(d) Unnecessary Drugs-General. Resident's drug regimen must be free from unnecessary drugs
§483.45(g) Labeling of Drugs and Biologicals Drugs and biologicals must be labeled properly
R9-10-412.B. Director of nursing must ensure timely notification and no unnecessary drug administration
R9-10-421.D. Medication storage policies and procedures
R9-10-425.A. Nursing care institution premises and equipment must be free from hazards

Inspection Report

Census: 86 Capacity: 112 Deficiencies: 2 Date: Apr 13, 2023

Visit Reason
Life Safety Code recertification survey found deficiencies related to corridor doors and exposed wiring.

Findings
Life Safety Code recertification survey found deficiencies related to corridor doors and exposed wiring.

Deficiencies (2)
Corridor - Doors Doors protecting corridor openings in other than required enclosures of vertical openings, exits, or hazardous areas resist the passage of smoke or fire
Utilities - Gas and Electric Equipment must comply with NFPA 54 and electrical wiring standards

Inspection Report

Routine
Deficiencies: 2 Date: Mar 21, 2023

Visit Reason
The inspection was conducted to evaluate the facility's compliance with care standards related to pressure ulcer prevention and treatment, as well as appropriate care to prevent urinary tract infections in residents.

Findings
The facility failed to provide appropriate pressure ulcer care and prevention, resulting in actual harm to a few residents, including inadequate wound assessments and incomplete documentation. Additionally, the facility failed to ensure proper care and timely provider notification for urinary tract infections in two residents, increasing risks of pain, infection, and rehospitalization.

Deficiencies (2)
Failure to provide appropriate pressure ulcer care and prevent new ulcers from developing, including incomplete wound assessments and documentation.
Failure to provide appropriate care to prevent and treat urinary tract infections, including lack of timely provider notification and incomplete documentation.
Report Facts
Wound measurements: 8.5 Wound measurements: 2.5 Wound measurements: 2.2 Wound measurements: 0.7 Wound measurements: 6.5 Stage 3 pressure ulcer size: 6 Stage 3 pressure ulcer size: 10 Stage 3 pressure ulcer size: 9.5 Resident temperature: 102.3 Resident pulse: 100 Resident oxygen saturation: 87 UTI colony forming units: 100000 UTI colony forming units: 10000 Medication dosage: 500

Employees mentioned
NameTitleContext
Certified Nursing Assistant (CNA/staff #70)Interviewed regarding skin breakdown prevention and catheter care
Licensed Practical Nurse (LPN/staff #90)Interviewed regarding wound observation and UTI symptom monitoring
Wound Nurse (staff #40)Interviewed and observed wound care, described wound assessment procedures
Director of Nursing (DON/staff #96)Interviewed regarding wound care expectations and UTI management

Inspection Report

Complaint Investigation
Census: 86 Capacity: 112 Deficiencies: 3 Date: Mar 21, 2023

Visit Reason
Complaint investigation citing deficiencies related to skin integrity, incontinence care, and care planning.

Complaint Details
Investigation of complaint #AZ00192311
Findings
Complaint investigation citing deficiencies related to skin integrity, incontinence care, and care planning.

Deficiencies (3)
§483.25(b) Skin Integrity §483.25(b)(1) Pressure ulcers prevention and care
§483.25(e) Incontinence care and services
R9-10-414.B. Care plan must ensure nursing care institution services

Inspection Report

Routine
Deficiencies: 9 Date: Mar 25, 2022

Visit Reason
The inspection was conducted to assess compliance with regulatory requirements including resident care, medication administration, notification procedures, care planning, respiratory care, pain management, staffing, medication safety, medical record accuracy, and staff training.

Findings
The facility was found deficient in multiple areas including failure to keep call lights within reach of residents, inadequate notification of transfer/discharge rights, failure to implement care plans for assistive devices, lack of physician orders for oxygen administration, delayed and inconsistent pain management, missing nurse staffing postings, administration of medication outside ordered parameters without physician notification, inaccurate documentation of advance directives, and incomplete dementia training for some staff.

Deficiencies (9)
Failed to ensure call light was within reach of resident #50.
Failed to provide timely notification to resident #341 and representative of transfer/discharge rights and failed to send notice to Ombudsman.
Failed to implement care plan for resident #53 regarding providing a sippy type lid assistive device.
Failed to ensure residents #62 and #63 had physician orders for oxygen administration.
Failed to provide pain management consistent with standards for resident #241, including delayed administration of stronger pain medication and inadequate pain assessments.
Failed to retain all daily nurse staffing postings for a minimum of 18 months.
Failed to ensure resident #9's drug regimen was free from unnecessary drugs by administering blood pressure medication outside ordered parameters without physician notification.
Failed to accurately document resident #395's advance directives, resulting in conflicting code status information.
Failed to provide dementia training to 2 of 10 sampled staff (#24 and #15).
Report Facts
Residents affected: 1 Residents affected: 1 Residents affected: 1 Residents affected: 2 Residents affected: 1 Residents affected: 1 Residents affected: 1 Staff affected: 2 Missing daily staffing postings: 2

Employees mentioned
NameTitleContext
Staff #77Restorative Nursing AssistantNamed in call light deficiency finding
Staff #109Named in call light deficiency finding
Staff #22Director of NursingNamed in call light, transfer notification, oxygen order, pain management, staffing, and advance directive findings
Staff #103Licensed Practical NurseNamed in transfer notification and oxygen order findings
Staff #9Licensed Practical NurseNamed in assistive device care plan deficiency
Staff #7Director of RehabilitationNamed in assistive device care plan and dementia training findings
Staff #45Certified Nursing AssistantNamed in oxygen order deficiency
Staff #44Licensed Practical NurseNamed in medication regimen deficiency
Staff #57Licensed Practical NurseNamed in pain management deficiency
Staff #82Licensed Practical NurseNamed in pain management deficiency
Staff #24Speech TherapistNamed in dementia training deficiency
Staff #15Certified Occupational Therapy AssistantNamed in dementia training deficiency
Staff #1Human ResourcesNamed in dementia training deficiency

Inspection Report

Complaint Investigation
Deficiencies: 2 Date: Sep 25, 2019

Visit Reason
The inspection was conducted based on a complaint regarding the facility's failure to provide appropriate behavioral health treatment and services to a resident with mental disorder and psychosocial adjustment difficulties, as well as concerns about food service safety practices.

Complaint Details
The complaint investigation focused on the facility's failure to provide appropriate behavioral health treatment and services to a resident (#295) with adjustment disorder and related behaviors, and concerns about food service safety practices that could place residents at risk for foodborne illnesses.
Findings
The facility failed to provide individualized behavioral health treatment and services for a resident with adjustment disorder, resulting in ongoing verbal outbursts and distress without adequate interventions. Additionally, the facility failed to serve food in accordance with professional food safety standards, as staff were observed handling food with bare hands, risking foodborne illness.

Deficiencies (2)
Failure to provide appropriate behavioral health treatment and services to a resident with mental disorder and psychosocial adjustment difficulty.
Failure to serve food in accordance with professional standards for food service safety, including staff handling food with bare hands.
Report Facts
Dates of behavioral symptoms: 17 Number of residents affected: 1

Employees mentioned
NameTitleContext
Social Services ManagerSocial Services Manager (staff #3)Spoke with resident about psychiatric services and yelling behavior; managed psychiatric services list.
Director of NursingDirector of Nursing (DON, staff #22)Spoke with resident about yelling behavior; provided information on psychiatric services availability and medication orders.
Certified Nursing AssistantCertified Nursing Assistant (staff #61)Observed interacting with resident during crying episodes and food service observation.
Licensed Practical NurseLicensed Practical Nurse (LPN, staff #5)Interviewed regarding resident's behaviors and medication refusals.
Kitchen ManagerKitchen Manager (staff #45)Interviewed regarding food service safety practices.
Certified Nursing AssistantCertified Nursing Assistant (staff #47)Observed handling food with bare hands during meal service.

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