Havenwood

Havenwood is an Assisted Living Home in New Hampshire

Havenwood is an Assisted Living Home in New Hampshire

Havenwood

33 Christian Ave, Concord, NH 03301 View Map

Havenwood is an Assisted Living Home in New Hampshire

Havenwood is an Assisted Living Home in New Hampshire

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Overview of Havenwood

Havenwood is an exceptional senior living community that offers a tranquil and supportive environment for older adults seeking a vibrant and fulfilling lifestyle. Located in a picturesque setting, this community provides a range of care options, including independent living, assisted living, and memory care, tailored to meet the unique needs of each resident. The spacious and thoughtfully designed apartments offer a comfortable and private living space, while the inviting common areas provide opportunities for socialization, relaxation, and engaging in a variety of activities. The compassionate and dedicated staff at Havenwood are committed to delivering personalized care that promotes independence, well-being, and dignity.

At Havenwood, residents have access to an array of amenities and enriching programs that enhance their physical, social, and intellectual well-being. From chef-prepared meals served in a restaurant-style dining room to a robust calendar of activities, including fitness classes, educational seminars, cultural outings, and social events, there is always something exciting to look forward to. The community also features beautifully landscaped grounds, including outdoor patios and walking paths, providing a peaceful and serene setting to enjoy nature. With its focus on promoting an active and fulfilling lifestyle, Havenwood strives to create a warm and inclusive community where residents can age gracefully and make the most of their retirement years.

(888) 929-8381
Home Information HAVENWOOD-HERITAGE HEIGHTS
  • This nursing home maintains occupancy well above most state peers, signaling sustained demand. The property runs a smaller bed inventory than most peers, focusing on a more intimate census. Resident stays are comparable to other state facilities, implying stable turnover.

  • Home revenue ranks in the upper tier statewide, reflecting strong billing volume. Payroll spending sits in the top tier, showing a strong investment in staffing resources. Total income trails most communities, suggesting tighter operating margins.

  • Medicare nights lag behind other facilities, revealing limited Medicare demand. Medicaid nights fall below most peers, pointing to lighter Medicaid reliance. Private pay nights lead the state, showing strong demand from market-rate residents.

Occupancy
Beds
70
Occupancy
91.4%
Total Bed Days Available
60225
Avg. Length of Stay
167 days
Avg. Residents per Day
67
Finance
Home Revenue
$24,043,453.00
Payroll Costs
$11,943,872.00
Profit
$-2,461,268.00
Total Home Costs
$29,373,091.00
Payroll % of Revenue Info Percentage of home revenue spent on payroll costs.
49.7%
House Specifics:
CCN
305016
Owner Name
JUDD, TRACY
Rural vs. Urban
Rural
County
Merrimack
Type of Control
Governmental — City
Operations
Total Admissions
127
Total Discharges
177
% Medicare Admissions
42%
% Private Pay Admissions
58%
% Medicare Discharges
37%
% Private Pay Discharges
63%
Quality Ratings
Overall Rating Info CMS 5-star rating based on health inspections, staffing, and quality measures.
5 / 5
Health Inspection Rating Info Rating based on deficiencies found during state health inspections.
4 / 5
Staffing Rating Info Rating based on nurse staffing hours per resident per day.
5 / 5
QM Rating Info Quality Measures rating based on clinical outcomes for residents.
3 / 5
Nurse Hours / Resident / Day Info Total nurse staffing hours per resident per day.
5.73 hrs
Medicaid, Medicare & Private
Medicare Nights Info Number of resident nights paid by Medicare for short-term or rehab care.
1260
Medicaid Nights Info Resident nights covered by Medicaid for long-term care or support services.
1260
Free Market Nights Info Nights paid privately by residents or families, without Medicare/Medicaid coverage.
39985
Walk Score
Walk Score: 23 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Michael Palmieri, President/CEO

What does this home offer?

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Pets Allowed: Yes, Pets Allowed

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Housing Options: 1 Bed / 2 Bed

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Building Type: Single-story

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Transportation Services

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Fitness and Recreation

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Types of Care at Havenwood

Assisted Living Memory Care Nursing Home
Contact Havenwood

Places of interest near Havenwood

Address 1.8 miles from city

Address 33 Christian Ave, Concord, NH 03301

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Comparison Chart

The information below is reported by the New Hampshire Department of Health and Human Services, Health Facilities Administration.
Compare Assisted Living around Concord
Heritage Heights
AL

For seniors needing help with daily tasks but not full-time nursing.

IL

For self-sufficient seniors seeking community and minimal assistance.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

24/7 care needed

Concord
-
Yes
-
5
JUDD, TRACY
91.4%
$24,043,453.00
$11,943,872.00
49.7%
67.30
5/5
5.7295
4/5
5/5
3/5
-
1 Bed / 2 Bed
Havenwood
AL

For seniors needing help with daily tasks but not full-time nursing.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

24/7 care needed

RC

Respite Care

Concord
70
Yes
A+
23
JUDD, TRACY
91.4%
$24,043,453.00
$11,943,872.00
49.7%
67.30
5/5
5.7295
4/5
5/5
3/5
-
1 Bed / 2 Bed
Pine View Haven
AL

For seniors needing help with daily tasks but not full-time nursing.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

24/7 care needed

Andover
-
Yes
-
8
-
-
-
-
-
-
-
-
-
-
-
-
1 Bed / 2 Bed
Harris Hill Center
HC

Hospice Care

SNF

24/7 care needed

Concord
85
Yes
-
59
AULETTO, AMY
90.7%
$13,931,195.00
$4,563,475.00
32.8%
77.50
2/5
3.6015
2/5
3/5
2/5
1
Private Rooms / Semi-Private Rooms
Hope Ave Residence
AL

For seniors needing help with daily tasks but not full-time nursing.

Concord
5
No
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Private / Shared Rooms

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

206
Total Staff
110
Employees
96
Contractors
32,353
Total Hours (Quarter)
52
Avg Staff/Day
6.8
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse226.9 Yes
Licensed Practical Nurse277.9 Yes
Certified Nursing Assistant1277 Yes
Staff by Category
Administration
3 staff
6.8hs shift avg
Nursing Staff
187 staff
7.1hs shift avg
Physicians & Practitioners
4 staff
7.6hs shift avg
Therapy Services
5 staff
6.1hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
3 staff
2.5hs shift avg
Dietary Services
1 staff
4hs shift avg
Other Services
3 staff
5.3hs shift avg
Contractor Analysis
19.6%
of total hours from contractors
6,356 contractor hours this quarter
Registered Nurse: 4 Certified Nursing Assistant: 77 Licensed Practical Nurse: 12 Medical Director: 2 Occupational Therapy Assistant: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant507712717,64391100%7
Licensed Practical Nurse1512274,65791100%7.9
Registered Nurse184223,40491100%6.9
Clinical Nurse Specialist3031,3556571%7.5
Medication Aide/Technician110111,3378695%7.2
Respiratory Therapy Technician2028287582%7
Mental Health Service Worker3037606470%5.3
Administrator1014645864%8
Nurse Practitioner1014085156%8
Physical Therapy Assistant1013496066%5.8
Other Social Services Staff2022926571%2.5
Occupational Therapy Aide1012746066%4.6
Dietitian1012546470%4
Medical Director0222354549%5.2
Qualified Social Worker101662629%2.5
Occupational Therapy Assistant0112967%4.8

Health Inspection History

Source: CMS Health Citations (Feb 2023 – Mar 2025)

3
Inspections
6
Total Citations
0
Critical (J-L)
0
Serious (G-I)
2
Citations/Inspection
Mar 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
1
Moderate (D-F)
5
Serious (G-I)
0
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Infection Control
2
33% of total
Pharmacy Services
2
33% of total
Citation Sources
Standard Inspections 6
Complaint Investigations 0
State Comparison (NH)
Avg Citations (State)
14.4
This Facility: 6
Avg Critical (State)
0.2
This Facility: 0
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Mar 13, 2025 E Infection ControlF0883 Corrected
Mar 13, 2025 D PharmacyF0758 Corrected
Feb 22, 2024 E Infection ControlF0880 Corrected
Feb 22, 2024 D PharmacyF0761 Corrected
Feb 22, 2024 B Care PlanningF0637 Corrected
Feb 02, 2023 D Care PlanningF0658 Corrected
Check out this article

Guides for Better Senior Living

From costs to care, explore the most important topics to make informed decisions about your future.

Claim What’s Yours: Financial Aid for New Hampshire Seniors

Program
State Program Name
Eligibility
Benefits
Choices for Independence
NH Medicaid CFI Waiver
  • General: Age 65+ or disabled, New Hampshire resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • NH Specifics: Small state; rural access emphasis.
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care (~$65/day), home aides.
NH ServiceLink Aging and Disability Resource Center
NH ServiceLink
  • General: Age 60+, New Hampshire resident, or caregiver.
  • Income Limits: No strict limit; prioritizes low-income.
  • Asset Limits: Not applicable.
  • NH Specifics: Primarily referral-based; limited direct funding.
  • Services: Care coordination, respite (up to 5 days/year), transportation (~5 trips/month).
Old Age Assistance (OAA)
New Hampshire Old Age Assistance
  • General: Age 65+, NH resident, US citizen/eligible alien, not in public institution.
  • Income Limits (2025): ~$1,063/month (individual, net after deductions); varies by living arrangement.
  • Asset Limits: $1,500 (individual), $2,000 (couple).
  • NH Specifics: Automatic Medicaid eligibility; estate recovery applies.
  • Services: Cash (~$50-$200/month) for living costs (e.g., rent, utilities, care support).
New Hampshire Family Caregiver Program (via NFCSP)
New Hampshire Family Caregiver Program
  • General: Caregivers of 60+ needing care or 55+ caregivers of others; NH resident; functional needs (2+ ADLs).
  • Income Limits (2025): Prioritizes ~$24,980/year (individual); no strict cap.
  • Asset Limits: Not assessed; need-based.
  • NH Specifics: 13 ServiceLink locations; rural/low-income priority.
  • Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
Medicare Savings Program (MSP)
New Hampshire Medicare Savings Program
  • General: Age 65+ or disabled, NH resident, Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits: $9,430 (individual), $14,130 (couple).
  • NH Specifics: Three tiers; no waitlist; includes Extra Help for Part D.
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
New Hampshire Fuel Assistance Program (FAP)
New Hampshire Fuel Assistance Program
  • General: Age 60+ prioritized, NH resident, low-income household.
  • Income Limits (2025): ~$33,614/year (1-person), ~$43,958/year (2-person) (150% FPL).
  • Asset Limits: Not assessed; income-focused.
  • NH Specifics: Administered by 5 CAP agencies; covers oil, gas, electric, wood.
  • Services: Heating aid ($300-$1,200/season), weatherization, emergency fuel ($450 max).
Senior Community Service Employment Program (SCSEP)
New Hampshire SCSEP
  • General: Age 55+, unemployed, low-income, NH resident.
  • Income Limits (2025): ~$1,983/month (125% FPL).
  • Asset Limits: Not specified; income-focused.
  • NH Specifics: Priority for veterans, rural residents; AARP partnership.
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
New Hampshire VA Aid and Attendance/Housebound
  • General: Age 65+ or disabled veteran/spouse, NH resident, wartime service, need for ADL help (A&A) or homebound.
  • Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits: ~$155,356 (net worth limit).
  • NH Specifics: High veteran demand in rural/urban areas.
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
NH Low and Moderate Income Homeowners Property Tax Relief
New Hampshire Property Tax Relief
  • General: Age 65+ prioritized, NH resident, homeowner, paid property taxes.
  • Income Limits (2025): ~$47,000/year (individual), ~$60,000/year (couple).
  • Asset Limits: Not assessed; home value cap at $750,000.
  • NH Specifics: Refundable relief (~$100-$500/year); annual application.
  • Services: Tax relief (~$100-$500/year) to offset housing costs, indirectly aiding care funding.

Claim What’s Yours Financial Aid for New Hampshire Seniors

NH Medicaid CFI Waiver

Choices for Independence

Requirements:
  • General:
    Age 65+ or disabled, New Hampshire resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • NH Specifics:
    Small state; rural access emphasis.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care (~$65/day), home aides.
NH ServiceLink

NH ServiceLink Aging and Disability Resource Center

Requirements:
  • General:
    Age 60+, New Hampshire resident, or caregiver.
  • Income Limits:
    No strict limit; prioritizes low-income.
  • Asset Limits:
    Not applicable.
  • NH Specifics:
    Primarily referral-based; limited direct funding.
Benefits without Contact:
  • Services: Care coordination, respite (up to 5 days/year), transportation (~5 trips/month).
New Hampshire Old Age Assistance

Old Age Assistance (OAA)

Requirements:
  • General:
    Age 65+, NH resident, US citizen/eligible alien, not in public institution.
  • Income Limits (2025):
    ~$1,063/month (individual, net after deductions); varies by living arrangement.
  • Asset Limits:
    $1,500 (individual), $2,000 (couple).
  • NH Specifics:
    Automatic Medicaid eligibility; estate recovery applies.
Benefits without Contact:
  • Services: Cash (~$50-$200/month) for living costs (e.g., rent, utilities, care support).
New Hampshire Family Caregiver Program

New Hampshire Family Caregiver Program (via NFCSP)

Requirements:
  • General:
    Caregivers of 60+ needing care or 55+ caregivers of others; NH resident; functional needs (2+ ADLs).
  • Income Limits (2025):
    Prioritizes ~$24,980/year (individual); no strict cap.
  • Asset Limits:
    Not assessed; need-based.
  • NH Specifics:
    13 ServiceLink locations; rural/low-income priority.
Benefits without Contact:
  • Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
New Hampshire Medicare Savings Program

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, NH resident, Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits:
    $9,430 (individual), $14,130 (couple).
  • NH Specifics:
    Three tiers; no waitlist; includes Extra Help for Part D.
Benefits without Contact:
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
New Hampshire Fuel Assistance Program

New Hampshire Fuel Assistance Program (FAP)

Requirements:
  • General:
    Age 60+ prioritized, NH resident, low-income household.
  • Income Limits (2025):
    ~$33,614/year (1-person), ~$43,958/year (2-person) (150% FPL).
  • Asset Limits:
    Not assessed; income-focused.
  • NH Specifics:
    Administered by 5 CAP agencies; covers oil, gas, electric, wood.
Benefits without Contact:
  • Services: Heating aid ($300-$1,200/season), weatherization, emergency fuel ($450 max).
New Hampshire SCSEP

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, NH resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL).
  • Asset Limits:
    Not specified; income-focused.
  • NH Specifics:
    Priority for veterans, rural residents; AARP partnership.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
New Hampshire VA Aid and Attendance/Housebound

VA Aid and Attendance (A&A) and Housebound Benefits

Requirements:
  • General:
    Age 65+ or disabled veteran/spouse, NH resident, wartime service, need for ADL help (A&A) or homebound.
  • Income Limits (2025):
    Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits:
    ~$155,356 (net worth limit).
  • NH Specifics:
    High veteran demand in rural/urban areas.
Benefits without Contact:
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
New Hampshire Property Tax Relief

NH Low and Moderate Income Homeowners Property Tax Relief

Requirements:
  • General:
    Age 65+ prioritized, NH resident, homeowner, paid property taxes.
  • Income Limits (2025):
    ~$47,000/year (individual), ~$60,000/year (couple).
  • Asset Limits:
    Not assessed; home value cap at $750,000.
  • NH Specifics:
    Refundable relief (~$100-$500/year); annual application.
Benefits without Contact:
  • Services: Tax relief (~$100-$500/year) to offset housing costs, indirectly aiding care funding.

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