Total health inspections
3
New Hampshire average 3.5
Last Health inspection on Mar 2025
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Havenwood
Nursing Home, Assisted Living & Memory Care · Concord, NH
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Havenwood
Nursing Home, Assisted Living & Memory Care · Concord, NH
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Havenwood accepts Medicare and private pay.
Havenwood is an exceptional senior living community that offers a tranquil and supportive environment for older adults seeking a vibrant and fulfilling lifestyle. Located in a picturesque setting, this community provides a range of care options, including independent living, assisted living, and memory care, tailored to meet the unique needs of each resident. The spacious and thoughtfully designed apartments offer a comfortable and private living space, while the inviting common areas provide opportunities for socialization, relaxation, and engaging in a variety of activities. The compassionate and dedicated staff at Havenwood are committed to delivering personalized care that promotes independence, well-being, and dignity.
At Havenwood, residents have access to an array of amenities and enriching programs that enhance their physical, social, and intellectual well-being. From chef-prepared meals served in a restaurant-style dining room to a robust calendar of activities, including fitness classes, educational seminars, cultural outings, and social events, there is always something exciting to look forward to. The community also features beautifully landscaped grounds, including outdoor patios and walking paths, providing a peaceful and serene setting to enjoy nature. With its focus on promoting an active and fulfilling lifestyle, Havenwood strives to create a warm and inclusive community where residents can age gracefully and make the most of their retirement years.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 4th out of 58 homes in New Hampshire. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 4th out of 58 homes in New Hampshire. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 44m per day
Rank #4 / 58Nurse hours — State benchmarkedThis home is ranked 4th out of 58 homes in New Hampshire. Shows adjusted nurse hours per resident per day benchmarked to the New Hampshire average, with a ranking across 58 New Hampshire SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs New Hampshire avg
+36%
Standout metric
Weekend Total Nursing is +26% above state avg
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 26m per day | ▲ 26% State avg: 3h 32m per day · National avg: 3h 25m per day |
Types of Care at Havenwood
Assisted Living
Memory Care
Nursing Home
Capacity and availability
This home usually has availability
Occupancy rate
68.9%
Rank #49 / 58Occupancy rate — State benchmarkedThis home is ranked 49th out of 58 homes in New Hampshire. Shows this facility's occupancy rate versus the New Hampshire average, with its Statewide rank out of 58. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
106 days
Walk Score: 23 / 100 Rank #115 / 229Walk Score — State benchmarkedThis home is ranked 115th out of 229 homes in New Hampshire. Shows how walkable this facility's neighborhood is compared to the average Walk Score across New Hampshire SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
Staffing
Key information about the people who lead and staff this community.
ContactMichael Palmieri, President/CEO
Health Inspection History
Inspections
Total health citations
6
Rank #5 / 59Health citations — State benchmarkedThis home is ranked 5th out of 59 homes in New Hampshire. Shows this facility's total health deficiency citations benchmarked to the New Hampshire State average, with a ranking across all 59 NH SNFs. Lower citation counts earn a better rank.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
New Hampshire average 14.4
Citations per inspection
2
Rank #1 / 59Citations per inspection — State benchmarkedThis home is ranked 1st out of 59 homes in New Hampshire. Shows average deficiency citations per CMS inspection for this facility versus the New Hampshire mean across 59 SNFs with citation data. Lower is better.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
New Hampshire average 3.99
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 6 citations resulted from standard inspections.
Breakdown of citation severity (last 3 years)
Critical health citations
0
100% better than New Hampshire averageNew Hampshire average: 0.2
Serious health citations
0
100% better than New Hampshire averageNew Hampshire average: 0.1
Citations history (last 3 years)
Infection Control moderate citation
Mar 13, 2025
Corrected
Pharmacy moderate citation
Mar 13, 2025
Corrected
Infection Control moderate citation
Feb 22, 2024
Corrected
Pharmacy moderate citation
Feb 22, 2024
Corrected
Staffing Data
Reporting period: July 1 – September 30, 2025 (Q3 2025). Source: CMS Payroll-Based Journal report.
Total staff
218
Employees
114
Contractors
104
Staff to resident ratio
3.41:1
85% better than New Hampshire average
Avg staff/day
51
Average shift
6.9 hours
12% worse than New Hampshire average
Total staff hours (quarter)
32,315
Nursing staff breakdown
Q3 2025 · Jul 1 – Sep 30
This data comes from the CMS Payroll-Based Journal report covering July 1 – September 30, 2025.
Registered Nurse
Manages medical care and health needs.
RN Staff
30
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
LPN Staff
31
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
CNA Staff
127
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hoursThis role is partially covered by contractors.
Contractor staffing
Q3 2025 · Jul 1 – Sep 30
This data comes from the CMS Payroll-Based Journal report covering July 1 – September 30, 2025.
Total hours from contractors
22.5%
7,266 contractor hours this quarter
Certified Nursing Assistant: 73
Licensed Practical Nurse: 16
Registered Nurse: 12
Clinical Nurse Specialist: 1
Medical Director: 1
Occupational Therapy Assistant: 1
Staff by category
Q3 2025 · Jul 1 – Sep 30
This data comes from the CMS Payroll-Based Journal report covering July 1 – September 30, 2025.
| Certified Nursing Assistant | 54 | 73 | 127 | 17,448 | 92 | 100% | 7.1 |
| Registered Nurse | 18 | 12 | 30 | 4,199 | 92 | 100% | 7.1 |
| Licensed Practical Nurse | 15 | 16 | 31 | 4,168 | 92 | 100% | 8.2 |
| Clinical Nurse Specialist | 4 | 1 | 5 | 1,458 | 77 | 84% | 6.2 |
| Medication Aide/Technician | 11 | 0 | 11 | 1,375 | 89 | 97% | 7.3 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 901 | 76 | 83% | 7.1 |
| Mental Health Service Worker | 2 | 0 | 2 | 579 | 64 | 70% | 5.1 |
| Nurse Practitioner | 1 | 0 | 1 | 448 | 56 | 61% | 8 |
| Physical Therapy Assistant | 1 | 0 | 1 | 428 | 65 | 71% | 6.6 |
| Administrator | 1 | 0 | 1 | 376 | 47 | 51% | 8 |
| Other Social Services Staff | 2 | 0 | 2 | 268 | 60 | 65% | 2.6 |
| Dietitian | 1 | 0 | 1 | 253 | 64 | 70% | 4 |
| Occupational Therapy Aide | 1 | 0 | 1 | 237 | 52 | 57% | 4.6 |
| Qualified Social Worker | 1 | 0 | 1 | 76 | 26 | 28% | 2.9 |
| Medical Director | 0 | 1 | 1 | 75 | 25 | 27% | 3 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 27 | 6 | 7% | 4.4 |
127 Certified Nursing Assistant
% of Days
100%
30 Registered Nurse
% of Days
100%
31 Licensed Practical Nurse
% of Days
100%
5 Clinical Nurse Specialist
% of Days
84%
11 Medication Aide/Technician
% of Days
97%
2 Respiratory Therapy Technician
% of Days
83%
2 Mental Health Service Worker
% of Days
70%
1 Nurse Practitioner
% of Days
61%
1 Physical Therapy Assistant
% of Days
71%
1 Administrator
% of Days
51%
2 Other Social Services Staff
% of Days
65%
1 Dietitian
% of Days
70%
1 Occupational Therapy Aide
% of Days
57%
1 Qualified Social Worker
% of Days
28%
1 Medical Director
% of Days
27%
1 Occupational Therapy Assistant
% of Days
7%
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.9
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.9
In line with New Hampshire averageNew Hampshire average: 11.4
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.2
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.2
9% better than New Hampshire averageNew Hampshire average: 23.2
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
22.3%
Percent of long-stay residents whose need for help with daily activities has increased
22.3%
In line with New Hampshire averageNew Hampshire average: 21.9%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
17.4%
Percent of long-stay residents whose ability to move independently worsened
17.4%
14% better than New Hampshire averageNew Hampshire average: 20.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.8%
12% better than New Hampshire averageNew Hampshire average: 27.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
7.6%
Percent of long-stay residents experiencing one or more falls with major injury
7.6%
68% worse than New Hampshire averageNew Hampshire average: 4.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.3%
Percent of long-stay high risk residents with pressure ulcers
3.3%
28% better than New Hampshire averageNew Hampshire average: 4.5%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
3.0%
Percent of long-stay residents with a urinary tract infection
3.0%
20% worse than New Hampshire averageNew Hampshire average: 2.5%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
3.7%
Percent of long-stay residents who lose too much weight
3.7%
35% better than New Hampshire averageNew Hampshire average: 5.6%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than New Hampshire averageNew Hampshire average: 8.3%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
20.3%
Percent of long-stay residents who received an antipsychotic medication
20.3%
17% worse than New Hampshire averageNew Hampshire average: 17.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
92.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
92.0%
In line with New Hampshire averageNew Hampshire average: 96.0%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with New Hampshire averageNew Hampshire average: 98.0%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.5%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.5%
6% worse than New Hampshire averageNew Hampshire average: 83.8%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
4.0%
Percent of short-stay residents who newly received an antipsychotic medication
4.0%
153% worse than New Hampshire averageNew Hampshire average: 1.6%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
89.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
89.8%
8% better than New Hampshire averageNew Hampshire average: 83.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Breakdown by payment type
Medicare
35% of new residents, usually for short-term rehab.
Typical stay
20 days
Private pay
65% of new residents, often for short stays.
Typical stay
9 - 10 months
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
64
Medicare
4
6.3% of residents
Medicaid
3
4.7% of residents
Private pay or other
57
89.1% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for Havenwood based on CMS SNF Cost Reports.
Occupancy Rate
68.9%
↑ 0.4pp vs 2022
Net Income
$41.2K
↑ ~$2.5M vs 2022
Total Payroll
$15.7M
↑ ~$640.8K vs 2022
Profit Margin
0.2%
↑ 10.4pp vs 2022
Finances and operations
Voluntary non-profit community
Home revenue
$31.5M
Surplus of revenue
$41.2K
Voluntary non-profit community
Home revenue
$31.5M Rank #5 / 58Revenue — State benchmarkedThis home is ranked 5th out of 58 homes in New Hampshire. Shows this facility's annual revenue compared to the New Hampshire SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Surplus of revenue
$41.2K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #8 / 58Payroll — State benchmarkedThis home is ranked 8th out of 58 homes in New Hampshire. Shows total annual staff payroll benchmarked to the New Hampshire average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$15.7M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #8 / 58Payroll — State benchmarkedThis home is ranked 8th out of 58 homes in New Hampshire. Shows total annual staff payroll benchmarked to the New Hampshire average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$15.3M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$31.1M
What does this home offer?
Pets Allowed
Housing Options: 1 Bed / 2 Bed
Building Type: Single-story
Transportation Services
Fitness and Recreation
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Places of interest near Havenwood
1.8 miles from city
— 1.84 miles to nearest hospital (Concord Hospital Outpatient)
Calculate Travel Distance to Havenwood
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Financial Assistance for
Nursing Home in New Hampshire
Havenwood is located in Concord, New Hampshire.
Here are the financial assistance programs available to residents in New Hampshire.
Frequently Asked Questions about Havenwood
Is Havenwood in a walkable area?
Havenwood has a walk score of 23. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the occupancy rate at Havenwood?
Havenwood's occupancy is 68.9%.
What is the phone number of Havenwood?
(888) 929-8381 will put you in contact with the team at Havenwood.
Is Havenwood Medicare or Medicaid certified?
Yes — Havenwood is a CMS-certified provider of Medicare and Medicaid.
Guides for Better Senior Living
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