3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Havenwood is an exceptional senior living community that offers a tranquil and supportive environment for older adults seeking a vibrant and fulfilling lifestyle. Located in a picturesque setting, this community provides a range of care options, including independent living, assisted living, and memory care, tailored to meet the unique needs of each resident. The spacious and thoughtfully designed apartments offer a comfortable and private living space, while the inviting common areas provide opportunities for socialization, relaxation, and engaging in a variety of activities. The compassionate and dedicated staff at Havenwood are committed to delivering personalized care that promotes independence, well-being, and dignity.
At Havenwood, residents have access to an array of amenities and enriching programs that enhance their physical, social, and intellectual well-being. From chef-prepared meals served in a restaurant-style dining room to a robust calendar of activities, including fitness classes, educational seminars, cultural outings, and social events, there is always something exciting to look forward to. The community also features beautifully landscaped grounds, including outdoor patios and walking paths, providing a peaceful and serene setting to enjoy nature. With its focus on promoting an active and fulfilling lifestyle, Havenwood strives to create a warm and inclusive community where residents can age gracefully and make the most of their retirement years.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 4th out of 65 homes in New Hampshire for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 26m per day | ▲ 24% State avg: 3h 35m per day · National avg: 3h 27m per day |
Key information about the people who lead and staff this community.
New Hampshire average 3.5
Last Health inspection on Mar 2025
New Hampshire average 14.4
New Hampshire average 3.99
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 6 citations resulted from standard inspections.
100% better than New Hampshire averageNew Hampshire average: 0.2
100% better than New Hampshire averageNew Hampshire average: 0.1
Corrected
Corrected
Corrected
Corrected
Reporting period: July 1 – September 30, 2025 (Q3 2025). Source: CMS Payroll-Based Journal report.
85% more staff per resident than New Hampshire average
12% worse than New Hampshire average
This data comes from the CMS Payroll-Based Journal report covering July 1 – September 30, 2025.
Manages medical care and health needs.
30 total: 18 full-time employees and 12 contractors.
30
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hoursAssists with medical care and medications.
31 total: 15 full-time employees and 16 contractors.
31
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursHelps with daily care and mobility.
127 total: 54 full-time employees and 73 contractors.
127
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hours
This data comes from the CMS Payroll-Based Journal report covering July 1 – September 30, 2025.
Total hours from contractors
7,266 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering July 1 – September 30, 2025.
| Certified Nursing Assistant | 54 | 73 | 127 | 17,448 | 92 | 100% | 7.1 |
| Registered Nurse | 18 | 12 | 30 | 4,199 | 92 | 100% | 7.1 |
| Licensed Practical Nurse | 15 | 16 | 31 | 4,168 | 92 | 100% | 8.2 |
| Clinical Nurse Specialist | 4 | 1 | 5 | 1,458 | 77 | 84% | 6.2 |
| Medication Aide/Technician | 11 | 0 | 11 | 1,375 | 89 | 97% | 7.3 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 901 | 76 | 83% | 7.1 |
| Mental Health Service Worker | 2 | 0 | 2 | 579 | 64 | 70% | 5.1 |
| Nurse Practitioner | 1 | 0 | 1 | 448 | 56 | 61% | 8 |
| Physical Therapy Assistant | 1 | 0 | 1 | 428 | 65 | 71% | 6.6 |
| Administrator | 1 | 0 | 1 | 376 | 47 | 51% | 8 |
| Other Social Services Staff | 2 | 0 | 2 | 268 | 60 | 65% | 2.6 |
| Dietitian | 1 | 0 | 1 | 253 | 64 | 70% | 4 |
| Occupational Therapy Aide | 1 | 0 | 1 | 237 | 52 | 57% | 4.6 |
| Qualified Social Worker | 1 | 0 | 1 | 76 | 26 | 28% | 2.9 |
| Medical Director | 0 | 1 | 1 | 75 | 25 | 27% | 3 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 27 | 6 | 7% | 4.4 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.9
In line with New Hampshire averageNew Hampshire average: 11.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.2
9% better than New Hampshire averageNew Hampshire average: 23.2
Percent of long-stay residents whose need for help with daily activities has increased
22.3%
In line with New Hampshire averageNew Hampshire average: 21.9%
Percent of long-stay residents whose ability to move independently worsened
17.4%
14% better than New Hampshire averageNew Hampshire average: 20.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.8%
12% better than New Hampshire averageNew Hampshire average: 27.1%
Percent of long-stay residents experiencing one or more falls with major injury
7.6%
68% worse than New Hampshire averageNew Hampshire average: 4.6%
Percent of long-stay high risk residents with pressure ulcers
3.3%
28% better than New Hampshire averageNew Hampshire average: 4.5%
Percent of long-stay residents with a urinary tract infection
3.0%
20% worse than New Hampshire averageNew Hampshire average: 2.5%
Percent of long-stay residents who lose too much weight
3.7%
35% better than New Hampshire averageNew Hampshire average: 5.6%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than New Hampshire averageNew Hampshire average: 8.3%
Percent of long-stay residents who received an antipsychotic medication
20.3%
17% worse than New Hampshire averageNew Hampshire average: 17.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
92.0%
In line with New Hampshire averageNew Hampshire average: 96.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with New Hampshire averageNew Hampshire average: 98.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.5%
6% worse than New Hampshire averageNew Hampshire average: 83.8%
Percent of short-stay residents who newly received an antipsychotic medication
4.0%
153% worse than New Hampshire averageNew Hampshire average: 1.6%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
89.8%
8% better than New Hampshire averageNew Hampshire average: 83.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
35% of new residents, usually for short-term rehab.
65% of new residents, often for short stays.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
64Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Havenwood from 2011–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #11 / 65Payroll — State benchmarkedThis home is ranked 11th out of 65 homes in New Hampshire. Shows total annual staff payroll benchmarked to the New Hampshire average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in New Hampshire that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #51 / 65Payroll % — State benchmarkedThis home is ranked 51st out of 65 homes in New Hampshire. Shows payroll as a percentage of revenue versus the New Hampshire average. Well-run New Hampshire facilities typically land around 59–80% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in New Hampshire that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Pets Allowed
Housing Options: 1 Bed / 2 Bed
Building Type: Single-story
Transportation Services
Fitness and Recreation
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Most new residents arrive under private pay (65% of admissions), and a typical private pay stay runs around 9 - 10 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
1.8 miles from city
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The information below is reported by the New Hampshire Department of Health and Human Services, Health Facilities Administration.
| Havenwood | NH AL IL MC RC | Concord | 70
Facility
70
NH AVG
71
Rank
#72 / 169 |
68.9%
Facility
68.9%
NH AVG
81.1%
Rank
#56 / 65 | -15% | 5.73
Facility
5.73
NH AVG
4.28
Rank
#4 / 65 | +8% | +34% | $0
Facility
$0
NH AVG
$36.9k
Rank
#1 / 66 | 6
Facility
6
NH AVG
14.4
Rank
#6 / 66 | 2.0
Facility
2.0
NH AVG
4.0
Rank
#1 / 66 | - | 66 | A+ |
23
Facility
23
NH AVG
31
Rank
#115 / 229 | Tracy Judd | $23.9M
Facility
$23.9M
NH AVG
$14.7M
Rank
#6 / 65 | $14.4M
Facility
$14.4M
NH AVG
$5.7M
Rank
#11 / 65 | 60.5%
Facility
60.5%
NH AVG
39.8%
Rank
#51 / 65 | 305016 | ||||
| Epsom Healthcare Center | NH RC | Epsom | 108
Facility
108
NH AVG
71
Rank
#36 / 169 |
94.4%
Facility
94.4%
NH AVG
81.1%
Rank
#6 / 65 | +16% | 3.60
Facility
3.60
NH AVG
4.28
Rank
#39 / 65 | -3% | -16% | $0
Facility
$0
NH AVG
$36.9k
Rank
#1 / 66 | 10
Facility
10
NH AVG
14.4
Rank
#22 / 66 | 2.5
Facility
2.5
NH AVG
4.0
Rank
#11 / 66 | - | 99 | A+ |
30
Facility
30
NH AVG
31
Rank
#99 / 229 | Tammy Bishop | $12.4M
Facility
$12.4M
NH AVG
$14.7M
Rank
#38 / 65 | $5.8M
Facility
$5.8M
NH AVG
$5.7M
Rank
#39 / 65 | 46.9%
Facility
46.9%
NH AVG
39.8%
Rank
#38 / 65 | 305080 | ||||
| Presidential Oaks | NH AL HC NC RC | Concord | 52
Facility
52
NH AVG
71
Rank
#95 / 169 |
52.1%
Facility
52.1%
NH AVG
81.1%
Rank
#63 / 65 | -36% | 4.85
Facility
4.85
NH AVG
4.28
Rank
#17 / 65 | -8% | +13% | $0
Facility
$0
NH AVG
$36.9k
Rank
#1 / 66 | 16
Facility
16
NH AVG
14.4
Rank
#43 / 66 | 5.3
Facility
5.3
NH AVG
4.0
Rank
#53 / 66 | - | 70 | - |
43
Facility
43
NH AVG
31
Rank
#72 / 229 | Joyce Higgins | $9.7M
Facility
$9.7M
NH AVG
$14.7M
Rank
#44 / 65 | $6.6M
Facility
$6.6M
NH AVG
$5.7M
Rank
#33 / 65 | 67.8%
Facility
67.8%
NH AVG
39.8%
Rank
#15 / 65 | 305063 | ||||
| Harris Hill Center | NH HC MC PC | Concord | 85
Facility
85
NH AVG
71
Rank
#57 / 169 |
93.0%
Facility
93.0%
NH AVG
81.1%
Rank
#10 / 65 | +15% | 3.60
Facility
3.60
NH AVG
4.28
Rank
#39 / 65 | +4% | -16% | $15.6k
Facility
$15.6k
NH AVG
$36.9k
Rank
#57 / 66 | 22
Facility
22
NH AVG
14.4
Rank
#54 / 66 | 5.5
Facility
5.5
NH AVG
4.0
Rank
#56 / 66 | 1 | 74 | - |
59
Facility
59
NH AVG
31
Rank
#42 / 229 | Amy Auletto | $11.7M
Facility
$11.7M
NH AVG
$14.7M
Rank
#30 / 65 | $5.4M
Facility
$5.4M
NH AVG
$5.7M
Rank
#32 / 65 | 46.1%
Facility
46.1%
NH AVG
39.8%
Rank
#45 / 65 | 305078 | ||||
| Pleasant View Center | NH HC PC | Concord | 174
Facility
174
NH AVG
71
Rank
#9 / 169 |
82.1%
Facility
82.1%
NH AVG
81.1%
Rank
#29 / 65 | +1% | 3.35
Facility
3.35
NH AVG
4.28
Rank
#46 / 65 | -17% | -22% | $13.0k
Facility
$13.0k
NH AVG
$36.9k
Rank
#54 / 66 | 46
Facility
46
NH AVG
14.4
Rank
#66 / 66 | 5.1
Facility
5.1
NH AVG
4.0
Rank
#52 / 66 | 1 | 158 | - |
9
Facility
9
NH AVG
31
Rank
#161 / 229 | Abraham Eichler | $19.8M
Facility
$19.8M
NH AVG
$14.7M
Rank
#13 / 65 | $6.2M
Facility
$6.2M
NH AVG
$5.7M
Rank
#14 / 65 | 31.5%
Facility
31.5%
NH AVG
39.8%
Rank
#45 / 65 | 305045 |
Havenwood is located in Concord, New Hampshire.
Here are the financial assistance programs available to residents in New Hampshire.
Havenwood has a walk score of 23. Car-dependent. Most errands require a car, with limited nearby walkable options.
Havenwood's occupancy is 68.9%.
Yes — there are 5 photos of Havenwood in the photo gallery on this page.
Havenwood is located at 33 Christian Ave, Concord, NH 03301.
(888) 929-8381 will put you in contact with the team at Havenwood.
Yes — Havenwood is a CMS-certified provider of Medicare and Medicaid.
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