Total health inspections
3
New Hampshire average 3.5
Last Health inspection on Mar 2025
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Havenwood
Assisted Living in Concord
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Havenwood
Assisted Living in Concord
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Havenwood is an exceptional senior living community that offers a tranquil and supportive environment for older adults seeking a vibrant and fulfilling lifestyle. Located in a picturesque setting, this community provides a range of care options, including independent living, assisted living, and memory care, tailored to meet the unique needs of each resident. The spacious and thoughtfully designed apartments offer a comfortable and private living space, while the inviting common areas provide opportunities for socialization, relaxation, and engaging in a variety of activities. The compassionate and dedicated staff at Havenwood are committed to delivering personalized care that promotes independence, well-being, and dignity.
At Havenwood, residents have access to an array of amenities and enriching programs that enhance their physical, social, and intellectual well-being. From chef-prepared meals served in a restaurant-style dining room to a robust calendar of activities, including fitness classes, educational seminars, cultural outings, and social events, there is always something exciting to look forward to. The community also features beautifully landscaped grounds, including outdoor patios and walking paths, providing a peaceful and serene setting to enjoy nature. With its focus on promoting an active and fulfilling lifestyle, Havenwood strives to create a warm and inclusive community where residents can age gracefully and make the most of their retirement years.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 44m per day
vs New Hampshire avg
+36%
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
159
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
68.9%
Avg. Length of Stay
106 days
Occupancy rate
68.9%
Avg. Length of Stay
106 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
35% of new residents, usually for short-term rehab.
Typical stay
20 days
Private pay
65% of new residents, often for short stays.
Typical stay
9 - 10 months
Finances and operations
Voluntary non-profit community
Home revenue
$31.5M
Surplus of revenue
$41.2K
Voluntary non-profit community
Home revenue
$31.5M
Surplus of revenue
$41.2K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$12.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$19.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$31.1M
Walk Score: 23 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
Staffing
Key information about the people who lead and staff this community.
ContactMichael Palmieri, President/CEO
What does this home offer?
Pets Allowed: Yes, Pets Allowed
Housing Options: 1 Bed / 2 Bed
Building Type: Single-story
Transportation Services
Fitness and Recreation
Types of Care at Havenwood
Assisted Living
Memory Care
Nursing Home
Health Inspection History
Inspections
Total health citations
6
New Hampshire average 14.4
Citations per inspection
2
New Hampshire average 3.99
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 6 citations resulted from standard inspections.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than New Hampshire averageNew Hampshire average: 0.2
Serious Health citations
0
0
100% better than New Hampshire averageNew Hampshire average: 0.1
0 critical citations
0 serious citations
5 moderate citations
1 minor citation
Citations history (last 3 years)
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Mar 13, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Mar 13, 2025
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Mar 13, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Mar 13, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Feb 22, 2024
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Feb 22, 2024
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Feb 22, 2024
Issues related to medication management, including how drugs are stored, administered, and monitored.
Feb 22, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Concord The information below is reported by the New Hampshire Department of Health and Human Services, Health Facilities Administration.
Filter by care type
| Havenwood |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Concord | 159 | Yes | 23 | 1 Bed / 2 Bed | - | A+ | - |
| Hope Ave Residence |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Concord | 5 | No | 28 | 1 Bed / 2 Bed | 1 | - | Angela R Wolinski |
| Pond Place |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Concord | 4 | No | 49 | 1 Bed / 2 Bed | 1 | - | Lucas I Reynard |
| Heritage Heights |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Concord (East Concord) | - | Yes | 5 | 1 Bed / 2 Bed | 1 | - | Debra Willey, Mt |
| Pine View Haven |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Andover | - | Yes | 8 | 1 Bed / 2 Bed | - | - | - |
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Places of interest near Havenwood
1.8 miles from city
— 1.84 miles to nearest hospital (Concord Hospital Outpatient)
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
206
Employees
110
Contractors
96
Staff to resident ratio
3.22:1
72% better than New Hampshire averageNew Hampshire average ratio: 1.87:1
Avg staff/day
52
Average shift
6.8 hours
13% worse than New Hampshire averageNew Hampshire average: 7.8 hours
Total staff hours (quarter)
32,353
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
22
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.9 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
27
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
127
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
19.6%
6,356 contractor hours this quarter
Certified Nursing Assistant: 77
Licensed Practical Nurse: 12
Registered Nurse: 4
Medical Director: 2
Occupational Therapy Assistant: 1
Staff by category
| Certified Nursing Assistant | 50 | 77 | 127 | 17,643 | 91 | 100% | 7 |
| Licensed Practical Nurse | 15 | 12 | 27 | 4,657 | 91 | 100% | 7.9 |
| Registered Nurse | 18 | 4 | 22 | 3,404 | 91 | 100% | 6.9 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 1,355 | 65 | 71% | 7.5 |
| Medication Aide/Technician | 11 | 0 | 11 | 1,337 | 86 | 95% | 7.2 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 828 | 75 | 82% | 7 |
| Mental Health Service Worker | 3 | 0 | 3 | 760 | 64 | 70% | 5.3 |
| Administrator | 1 | 0 | 1 | 464 | 58 | 64% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 408 | 51 | 56% | 8 |
| Physical Therapy Assistant | 1 | 0 | 1 | 349 | 60 | 66% | 5.8 |
| Other Social Services Staff | 2 | 0 | 2 | 292 | 65 | 71% | 2.5 |
| Occupational Therapy Aide | 1 | 0 | 1 | 274 | 60 | 66% | 4.6 |
| Dietitian | 1 | 0 | 1 | 254 | 64 | 70% | 4 |
| Medical Director | 0 | 2 | 2 | 235 | 45 | 49% | 5.2 |
| Qualified Social Worker | 1 | 0 | 1 | 66 | 26 | 29% | 2.5 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 29 | 6 | 7% | 4.8 |
127 Certified Nursing Assistant
% of Days
100%
27 Licensed Practical Nurse
% of Days
100%
22 Registered Nurse
% of Days
100%
3 Clinical Nurse Specialist
% of Days
71%
11 Medication Aide/Technician
% of Days
95%
2 Respiratory Therapy Technician
% of Days
82%
3 Mental Health Service Worker
% of Days
70%
1 Administrator
% of Days
64%
1 Nurse Practitioner
% of Days
56%
1 Physical Therapy Assistant
% of Days
66%
2 Other Social Services Staff
% of Days
71%
1 Occupational Therapy Aide
% of Days
66%
1 Dietitian
% of Days
70%
2 Medical Director
% of Days
49%
1 Qualified Social Worker
% of Days
29%
1 Occupational Therapy Assistant
% of Days
7%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
64
Medicare
4
6.3% of residents
Medicaid
3
4.7% of residents
Private pay or other
57
89.1% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.9
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.9
In line with New Hampshire averageNew Hampshire average: 11.4
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.2
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.2
9% better than New Hampshire averageNew Hampshire average: 23.2
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
22.3%
Percent of long-stay residents whose need for help with daily activities has increased
22.3%
In line with New Hampshire averageNew Hampshire average: 21.9%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
17.4%
Percent of long-stay residents whose ability to move independently worsened
17.4%
14% better than New Hampshire averageNew Hampshire average: 20.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.8%
12% better than New Hampshire averageNew Hampshire average: 27.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
7.6%
Percent of long-stay residents experiencing one or more falls with major injury
7.6%
68% worse than New Hampshire averageNew Hampshire average: 4.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.3%
Percent of long-stay high risk residents with pressure ulcers
3.3%
28% better than New Hampshire averageNew Hampshire average: 4.5%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
3.0%
Percent of long-stay residents with a urinary tract infection
3.0%
20% worse than New Hampshire averageNew Hampshire average: 2.5%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
3.7%
Percent of long-stay residents who lose too much weight
3.7%
35% better than New Hampshire averageNew Hampshire average: 5.6%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than New Hampshire averageNew Hampshire average: 8.3%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
20.3%
Percent of long-stay residents who received an antipsychotic medication
20.3%
17% worse than New Hampshire averageNew Hampshire average: 17.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
92.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
92.0%
In line with New Hampshire averageNew Hampshire average: 96.0%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with New Hampshire averageNew Hampshire average: 98.0%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.5%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.5%
6% worse than New Hampshire averageNew Hampshire average: 83.8%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
4.0%
Percent of short-stay residents who newly received an antipsychotic medication
4.0%
153% worse than New Hampshire averageNew Hampshire average: 1.6%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
89.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
89.8%
8% better than New Hampshire averageNew Hampshire average: 83.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Havenwood based on CMS SNF Cost Reports.
Occupancy Rate
68.9%
↑ 0.4pp vs 2022
Net Income
$41.2K
↑ ~$2.5M vs 2022
Total Payroll
$15.7M
↑ ~$640.8K vs 2022
Profit Margin
0.2%
↑ 10.4pp vs 2022
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