Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Most new residents arrive under private pay (65% of admissions), and a typical private pay stay runs around 9 - 10 months.
Heritage Heights
Nursing Home, Assisted Living, Independent Living, Memory Care, Respite Care & Skilled Nursing · Concord, NH
CMS overall rating
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Heritage Heights
Nursing Home, Assisted Living, Independent Living, Memory Care, Respite Care & Skilled Nursing · Concord, NH
CMS overall rating
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Heritage Heights accepts Medicare and private pay.
Heritage Heights sits in the East Concord neighborhood of Concord, New Hampshire, at 149 East Side Dr. It is a single-story nursing home with 70 beds, and it has been open for one year. Mt Debra Willey runs the place as administrator.
This is not a walkable neighborhood; the Walk Score sits at 5 out of 100, which means car-dependent in almost every sense. If your family is planning visits, plan to drive. There is not much you will be doing on foot once you arrive.
The occupancy rate here is 68.9%, and the average resident sticks around for about 106 days. That number tells you something real. This is a place built more around short-term recovery than around long-term living, and the services back that up.
Rehabilitation services, respite care, and short-term rehab are all on offer, backed by staff on-site around the clock. There is a health services center, fitness and wellness programming, and dining options woven into daily life. Nursing coverage runs 5 hours and 44 minutes per resident each day. Weekend staffing barely dips, holding at 4 hours and 26 minutes per resident, which matters more than people realize since a lot of facilities let weekend care slide.
Medicare covers about 35% of new residents, and those stays run short, around 20 days on average, which tracks with rehab-focused admissions. Private pay makes up the other 65%, and those residents settle in longer, typically 9 to 10 months.
Pets are welcome, and there is transportation and fitness and recreation access built into the community. You need to be at least 62 to move in. On the compliance side, Heritage Heights has gone three years without a civil money penalty or a payment denial, which is a clean recent stretch by any measure.
Heritage Heights is oriented around short-stay rehabilitation with a smaller private-pay population settling in for the longer haul, backed by consistent staffing that does not thin out on weekends.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 4th out of 65 homes in New Hampshire for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 4th out of 65 homes in New Hampshire for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 44m per day
Rank #4 / 65Nurse hours — State benchmarkedThis home is ranked 4th out of 65 homes in New Hampshire for Nurse Hours. Shows adjusted nurse hours per resident per day benchmarked to the New Hampshire average, with a ranking across 65 New Hampshire facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New Hampshire that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs New Hampshire avg
+34%
Standout metric
Weekend Total Nursing is +24% above state avg
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 26m per day | ▲ 24% State avg: 3h 35m per day · National avg: 3h 27m per day |
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
70
Avg. Length of Stay
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
106 days
1 year in operation Rank #29 / 136Years in operation — State benchmarkedThis home is ranked 29th out of 136 homes in New Hampshire for Years In Operation. Shows how long this facility has been in operation compared to other New Hampshire facilities. Longer operating histories may benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New Hampshire that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A newer community that may feature more recent facilities and programs.
Walk Score: 5 / 100 Rank #175 / 228Walk Score — State benchmarkedThis home is ranked 175th out of 228 homes in New Hampshire for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across New Hampshire facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New Hampshire that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Facility TypeCollecting Station
IssuanceJanuary 7, 2025
ExpirationJune 30, 2026 Expired
CountyMerrimack
License Number3026
AccreditationsCARF Accredited
Heritage Heights is administered by Mt Debra Willey.
Rehabilitation Services
Respite Care
Short-Term Rehab
24-Hour Staffing
Minimum Age62
Activities
Specific ProgramsShort-Term Rehabilitation, Health Services Center, Fitness & Wellness, Dining Options
Touring HoursMonday-Sunday: 9am-5pm
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Breakdown by payment type
Medicare
35% of new residents, usually for short-term rehab.
Typical stay
20 days
Private pay
65% of new residents, often for short stays.
Typical stay
9 - 10 months
Finances and operations
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Nonprofit
Nonprofit Corporation
Net patient revenue
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$23.9M
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$6.5M
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Nonprofit
Nonprofit Corporation
Net patient revenue
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$23.9M Rank #6 / 65Revenue — State benchmarkedThis home is ranked 6th out of 65 homes in New Hampshire for Revenue. Shows this facility's annual revenue compared to the New Hampshire average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New Hampshire that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$6.5M
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Other income
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$7.0M
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Payroll costs
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #11 / 65Payroll — State benchmarkedThis home is ranked 11th out of 65 homes in New Hampshire for Payroll. Shows total annual staff payroll benchmarked to the New Hampshire average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New Hampshire that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$14.4M
60.5% of net patient revenue
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #11 / 65Payroll — State benchmarkedThis home is ranked 11th out of 65 homes in New Hampshire for Payroll. Shows total annual staff payroll benchmarked to the New Hampshire average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New Hampshire that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #50 / 65Payroll % — State benchmarkedThis home is ranked 50th out of 65 homes in New Hampshire for Payroll %. Shows payroll as a percentage of revenue versus the New Hampshire average. Well-run New Hampshire facilities typically land around 58–73% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New Hampshire that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$15.9M
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
Total costs
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$30.4M
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
What does this home offer?
Pets Allowed
Building Type: Single-story
Transportation Services
Fitness and Recreation
Who this home usually serves
TYPE OF STAY
Admissions
205 totalCoverage residents most often arrive under.
Medicare
35%
Private pay
65%
Discharges
234 totalCoverage residents most often leave under.
Medicare
36%
Private pay
64%
Places of interest near Heritage Heights
2.0 miles from city center
Estimated distance in miles from Concord's city center to Heritage Heights's address, calculated via Google Maps.
Calculate Travel Distance to Heritage Heights
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The information below is reported by the New Hampshire Department of Health and Human Services, Health Facilities Administration.
| Merrimack County Nursing Home | NH HOS MC SNF | Boscawen (Gerrish) | 290
Facility
290
NH AVG
71
Rank
#2 / 169 |
94.2%
Facility
94.2%
NH AVG
82.2
Rank
#6 / 52 | +15% | 5.42
Facility
5.42
NH AVG
4.28
Rank
#12 / 65 | -55% | +27% | $15.6k
Facility
$15.6k
NH AVG
$36.9k
Rank
#57 / 66 | 9
Facility
9
NH AVG
14.4
Rank
#19 / 66 | 3.0
Facility
3.0
NH AVG
4.0
Rank
#19 / 66 | 1 | 273 | - |
0
Facility
0
NH AVG
31
Rank
#202 / 228 | Heather Moquin | $27.6MFiscal year ending 12/2023
Facility
$27.6MFiscal year ending 12/2023
NH AVG
$14.7M
Rank
#4 / 65 | $21.1MFiscal year ending 12/2023
Facility
$21.1MFiscal year ending 12/2023
NH AVG
$5.7M
Rank
#1 / 65 | 76.5%Fiscal year ending 12/2023
Facility
76.5%Fiscal year ending 12/2023
NH AVG
39.8%
Rank
#4 / 65 | 305056 | ||||
| Havenwood | NH AL IL MC RC SNF | Concord | 70
Facility
70
NH AVG
71
Rank
#72 / 169 |
93.6%
Facility
93.6%
NH AVG
82.2
Rank
#8 / 52 | +14% | 5.73
Facility
5.73
NH AVG
4.28
Rank
#4 / 65 | +8% | +34% | $0
Facility
$0
NH AVG
$36.9k
Rank
#1 / 66 | 6
Facility
6
NH AVG
14.4
Rank
#6 / 66 | 2.0
Facility
2.0
NH AVG
4.0
Rank
#1 / 66 | - | 66 | A+ |
23
Facility
23
NH AVG
31
Rank
#114 / 228 | Tracy Judd | $23.9MFiscal year ending 12/2023
Facility
$23.9MFiscal year ending 12/2023
NH AVG
$14.7M
Rank
#6 / 65 | $14.4MFiscal year ending 12/2023
Facility
$14.4MFiscal year ending 12/2023
NH AVG
$5.7M
Rank
#11 / 65 | 60.5%Fiscal year ending 12/2023
Facility
60.5%Fiscal year ending 12/2023
NH AVG
39.8%
Rank
#50 / 65 | 305016 | ||||
| Epsom Healthcare Center | NH RC SNF | Epsom | 108
Facility
108
NH AVG
71
Rank
#36 / 169 |
94.4%
Facility
94.4%
NH AVG
82.2
Rank
#5 / 52 | +15% | 3.60
Facility
3.60
NH AVG
4.28
Rank
#39 / 65 | -3% | -16% | $0
Facility
$0
NH AVG
$36.9k
Rank
#1 / 66 | 10
Facility
10
NH AVG
14.4
Rank
#22 / 66 | 2.5
Facility
2.5
NH AVG
4.0
Rank
#11 / 66 | - | 102 | A+ |
30
Facility
30
NH AVG
31
Rank
#98 / 228 | Tammy Bishop | $12.4MFiscal year ending 12/2023
Facility
$12.4MFiscal year ending 12/2023
NH AVG
$14.7M
Rank
#39 / 65 | $5.8MFiscal year ending 12/2023
Facility
$5.8MFiscal year ending 12/2023
NH AVG
$5.7M
Rank
#40 / 65 | 46.9%Fiscal year ending 12/2023
Facility
46.9%Fiscal year ending 12/2023
NH AVG
39.8%
Rank
#37 / 65 | 305080 | ||||
| Presidential Oaks | NH AL HOS RESC RC SNF | Concord | 52
Facility
52
NH AVG
71
Rank
#95 / 169 | - | - | 4.85
Facility
4.85
NH AVG
4.28
Rank
#17 / 65 | -8% | +13% | $0
Facility
$0
NH AVG
$36.9k
Rank
#1 / 66 | 16
Facility
16
NH AVG
14.4
Rank
#43 / 66 | 5.3
Facility
5.3
NH AVG
4.0
Rank
#53 / 66 | - | 70 | - |
43
Facility
43
NH AVG
31
Rank
#71 / 228 | Joyce Higgins | $9.7MFiscal year ending 04/2024
Facility
$9.7MFiscal year ending 04/2024
NH AVG
$14.7M
Rank
#46 / 65 | $6.6MFiscal year ending 04/2024
Facility
$6.6MFiscal year ending 04/2024
NH AVG
$5.7M
Rank
#34 / 65 | 67.8%Fiscal year ending 04/2024
Facility
67.8%Fiscal year ending 04/2024
NH AVG
39.8%
Rank
#14 / 65 | 305063 |
Financial Assistance for
Nursing Home in New Hampshire
Heritage Heights is located in Concord, New Hampshire.
Here are the financial assistance programs available to residents in New Hampshire.
Frequently Asked Questions about Heritage Heights
What neighborhood is Heritage Heights in?
Heritage Heights is in the East Concord neighborhood of Concord.
Is Heritage Heights in a walkable area?
Heritage Heights has a walk score of 5. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of Heritage Heights?
According to NH state health department records, Heritage Heights's license number is 3026.
When does Heritage Heights's license expire?
According to NH state health department records, Heritage Heights's license expires on June 30, 2026.
What is the occupancy rate at Heritage Heights?
Heritage Heights's occupancy is 68.9%.
Are pets allowed at Heritage Heights?
Yes, Heritage Heights allows residents to bring their pets.
Does Heritage Heights operate as a for-profit or non-profit?
Heritage Heights is registered as a non-profit in NH.
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