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Heritage Heights
Nursing Home, Assisted Living, Continuing Care Retirement Community, Independent Living, Memory Care, Respite Care & Skilled Nursing · Concord, NH
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Exterior view of Heritage Heights with parking lot Front entrance of Heritage Heights facility Exterior view of cottages at the senior living facility Row of small, colorful cottages with trees in the background

Heritage Heights

Nursing Home, Assisted Living, Continuing Care Retirement Community, Independent Living, Memory Care, Respite Care & Skilled Nursing · Concord, NH
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
149 East Side Dr, Concord, NH 03301 View map
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Heritage Heights accepts Medicare and private pay.
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Heritage Heights accepts Medicare and private pay.

Overview of Heritage Heights

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Heritage Heights offers independent living, assisted living, memory care, nursing home and skilled nursing care, respite care, and a continuing care retirement community in Concord, NH. It is in the East Concord neighborhood and opened in 1980. Independent living provides a private home without daily care, while assisted living includes help with bathing, dressing, and medication management. Memory care offers a secured setting with supervision for someone living with dementia who may be at risk of wandering.

Nursing home and skilled nursing care provide licensed nursing care on site around the clock. Respite care gives a resident a short stay while their usual caregiver travels or recovers. Several care levels are available, so Heritage Heights may suit a resident whose needs could grow over time without requiring a move to another community. Short term rehabilitation provides a temporary stay focused on recovery after an illness, injury, or hospital treatment; Medicare can be used for short term skilled care after a hospital stay, and private pay is also accepted. Pets are allowed, so residents can bring a pet with them. Mt Debra Willey serves as the administrator.

Facility Direct Line (888) 929-8381
Facebook Instagram

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▼ 35.9% Below NH avg. ▼ 35.9% Below NH avg.NH average: 3.1Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▼ 30.2% Below NH avg. ▼ 30.2% Below NH avg.NH average: 2.9Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▲ 17.4% Above NH avg. ▲ 17.4% Above NH avg.NH average: 3.4Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▲ 29.1% Above NH avg. ▲ 29.1% Above NH avg.NH average: 3.1Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing Info Nursing care per resident per day and state rankings: CMS Provider Information.

Total nursing care per resident / day Info This nursing home is ranked 3rd out of 61 nursing homes we track in New Hampshire for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
↑ 42% · NH 4h 16mThis facility: 6h 3m per resident per day, 42% above the New Hampshire average of 4h 16m (among New Hampshire facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. Rank #3 / 61Nurse hours — State benchmarked This nursing home is ranked 3rd out of 61 nursing homes we track in New Hampshire for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the New Hampshire average, with a ranking across 61 New Hampshire facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Hampshire that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
6h 3m

Standout metric: Physical therapist is +68% above New Hampshire average

0 of 6 metrics below New Hampshire average

By The Numbers

Community insights.

Years of operating Info A newer community that may feature more recent facilities and programs. This is the number of years in operation under current management. Rank #8 / 39Years in operation — State benchmarked This nursing home is ranked 8th out of 39 nursing homes we track in New Hampshire for years in operation. Shows how long this facility has been in operation compared to other New Hampshire facilities. Longer operating histories may benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Hampshire that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
1 year
Walk Score Info Car-dependent. Most errands require a car, with limited nearby walkable options. Rank #54 / 61Walk Score — State benchmarked This nursing home is ranked 54th out of 61 nursing homes we track in New Hampshire for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across New Hampshire facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Hampshire that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
5 / 100
Residents per day (avg) Info The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
64

Source: CMS Provider Information, average daily residents (data as of Aug 2026)

Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
182 days

About This Community

Pricing & Financial Information

The below pricing was updated on

Entrance FeeA one-time fee paid when moving in, common at continuing care retirement communities (CCRCs). Depending on the contract, part of it may be refundable.
$59,100

License Details

Facility TypeCollecting Station
IssuanceJanuary 7, 2025
CountyMerrimack
License Number3026
AccreditationsCARF Accredited

Certifications & Programs

Continuing Care Accreditation Commission accreditation — Continuing Care Accreditation CommissionVoluntary accreditation from CARF-CCAC, an independent standards body, means a continuing care retirement community has undergone external review against published quality standards beyond mandatory state licensure.

Ownership & Operating Entity

Heritage Heights is administered by Mt Debra Willey.

Profit StatusNonprofit

Therapy & Rehabilitation

2 services
Short-Term Rehab
Short-Term Rehabilitation

Staffing & Medical

2 services
Laboratory Services
Dietitian

Memory & Specialized Care

1 service
Palliative and End of Life Care

Additional Services

9 services
Respite CareRespite care provides families and unpaid caregivers with short-term relief from caregiving duties. Care can range from a few hours to a few weeks.
Supported Residential Care (Src)
Landscaping
24-Hour Emergency Services
Case Management
HousekeepingListed as: Carpet cleaning
Laundry & Linen
MaintenanceListed as: Building maintenance
TransportationListed as: Scheduled transportation

Additional Policies & Features

Pets Allowed
Minimum Age62

Amenities & Lifestyle

Swimming Pool
Walking Paths
Library
Game Room
Movie Theater
Workshop
Meditation Room
Fitness Center
Putting Green
Quilting Room
Cultural Arts Center
Basketball Net
Klapproth Sports Complex
Nu-Step Recumbent Steppers
Landice Treadmills
Scifit Recumbent Bicycles
Keiser Weight Equipment
L&B Country Store
Activities
Tai Chi for Balance
Pole Walking
Silver Sneakers Program
Cycling
Yoga Classes
Art Classes
Cooking Classes
Pickleball
Golf Putting
Croquet
Hiking Activities
Educational Sessions
Customized Fitness Plan
Bocce Ball
Shuffleboard
  • Group trips to concerts, theatrical performances, and lectures
Touring HoursMonday-Sunday: 9am-5pm

Faith & Spiritual Life

Chapel

Dining & Nutrition

InfoSourced directly from the team at Heritage Heights.
  • Multiple dining venues.

Room Accommodations

Building TypeSingle-story

Contact Heritage Heights

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Breakdown by payment type

Medicare

32% of new residents, usually for short-term rehab.

Typical stay 18 days

Private pay

68% of new residents, often for short stays.

Typical stay 9 - 10 months

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2024.

Nonprofit
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$26.1MFiscal year ending 12/2024
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$4.5MFiscal year ending 12/2024
Nonprofit
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$26.1MFiscal year ending 12/2024 Rank #6 / 57Net patient revenue — State benchmarked This nursing home is ranked 6th out of 57 nursing homes we track in New Hampshire. Shows this facility's net patient revenue compared to the New Hampshire average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Hampshire that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$4.5MFiscal year ending 12/2024
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$4.5MFiscal year ending 12/2024
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #5 / 57Payroll costs — State benchmarked This nursing home is ranked 5th out of 57 nursing homes we track in New Hampshire. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the New Hampshire average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Hampshire that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
$15.2MFiscal year ending 12/2024 58.3% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #10 / 57Payroll % of net patient revenue — State benchmarked This nursing home is ranked 10th out of 57 nursing homes we track in New Hampshire. Shows payroll as a percentage of net patient revenue versus the New Hampshire average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New Hampshire that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$15.3MFiscal year ending 12/2024
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$30.6MFiscal year ending 12/2024
How we calculate these figures

This home is administered by Mt Debra Willey.

This home is owned by Tracy Judd

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 305016

Show certification details

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Most new residents arrive under private pay (68% of admissions), and a typical private pay stay runs around 9 - 10 months.

Admissions
205 total

Coverage residents most often arrive under.

Medicare 32%
Private pay 68%
Discharges
157 total

Coverage residents most often leave under.

Medicare 37%
Private pay 63%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Places of interest near Heritage Heights

Address 2.0 miles from city center Info Estimated distance in miles from Concord's city center to Heritage Heights's address, calculated via Google Maps.

Calculate Travel Distance to Heritage Heights

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Address

Compare Nursing Homes around Concord

Info below is compiled from CMS reports & the NH Dept. of Health & Human Services (DHHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. RESC (Residential Care): Personal care and daily-living support in a smaller, more intimate residential setting. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment. CCRC (Continuing Care Retirement Community): A campus with multiple care levels so residents can age in place without moving.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The New Hampshire average is: 53.2% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Merrimack County Nursing Home ★ ★ ★ ☆ ☆
NH
HOS
MC
SNF
Boscawen (Gerrish)
290
Facility 290
NH AVG 102
Rank #2 / 64
95.1%
Facility 95.1%
NH AVG 82.9%
Rank #4 / 50
+15%
5.39
Facility 5.39
NH AVG 4.27
Rank #8 / 61
 ★ ★ ☆ ☆ ☆ ★ ★ ★ ★ ★ ★ ★ ★ ☆ ☆ -55%+26%
$15.6k
Facility $15.6k
NH AVG $26.6k
Rank #52 / 62
12
Facility 12
NH AVG 13.6
Rank #25 / 62
4.0
Facility 4.0
NH AVG 3.9
Rank #30 / 62
1276--Heather Moquin
$30.9MFiscal year ending 12/2024
Facility $30.9MFiscal year ending 12/2024
NH AVG $13.1M
Rank #4 / 57
$25.4MFiscal year ending 12/2024
Facility $25.4MFiscal year ending 12/2024
NH AVG $7.0M
Rank #2 / 57
82.2%Fiscal year ending 12/2024
Facility 82.2%Fiscal year ending 12/2024
NH AVG 53.2%
Rank #3 / 57
305056
Epsom Healthcare Center ★ ★ ☆ ☆ ☆
NH
RC
SNF
Epsom
108
Facility 108
NH AVG 102
Rank #24 / 64
94.4%
Facility 94.4%
NH AVG 82.9%
Rank #5 / 50
+14%
3.22
Facility 3.22
NH AVG 4.27
Rank #41 / 61
 ★ ★ ☆ ☆ ☆ ★ ★ ★ ☆ ☆ ★ ★ ★ ☆ ☆ -3%-25%
$0
Facility $0
NH AVG $26.6k
Rank #1 / 62
12
Facility 12
NH AVG 13.6
Rank #25 / 62
4.0
Facility 4.0
NH AVG 3.9
Rank #30 / 62
-102A+
30
Facility 30
NH AVG 36
Rank #31 / 61
Tammy Bishop
$14.2MFiscal year ending 12/2024
Facility $14.2MFiscal year ending 12/2024
NH AVG $13.1M
Rank #22 / 57
$7.4MFiscal year ending 12/2024
Facility $7.4MFiscal year ending 12/2024
NH AVG $7.0M
Rank #27 / 57
52.4%Fiscal year ending 12/2024
Facility 52.4%Fiscal year ending 12/2024
NH AVG 53.2%
Rank #40 / 57
305080
Presidential Oaks ★ ★ ★ ☆ ☆
NH
AL
CCRC
HOS
RESC
RC
SNF
Concord
52
Facility 52
NH AVG 102
Rank #51 / 64
--
4.37
Facility 4.37
NH AVG 4.27
Rank #21 / 61
 ★ ★ ☆ ☆ ☆ ★ ★ ★ ☆ ☆ ★ ★ ★ ★ ★ -8%+2%
$0
Facility $0
NH AVG $26.6k
Rank #1 / 62
16
Facility 16
NH AVG 13.6
Rank #37 / 62
4.0
Facility 4.0
NH AVG 3.9
Rank #30 / 62
-73-
43
Facility 43
NH AVG 36
Rank #23 / 61
Joyce Higgins
$10.9MFiscal year ending 04/2025
Facility $10.9MFiscal year ending 04/2025
NH AVG $13.1M
Rank #36 / 57
$6.6MFiscal year ending 04/2025
Facility $6.6MFiscal year ending 04/2025
NH AVG $7.0M
Rank #19 / 57
61.1%Fiscal year ending 04/2025
Facility 61.1%Fiscal year ending 04/2025
NH AVG 53.2%
Rank #6 / 57
305063
Harris Hill Center ★ ★ ☆ ☆ ☆
NH
HOS
MC
PC
SNF
Concord
85
Facility 85
NH AVG 102
Rank #35 / 64
88.5%
Facility 88.5%
NH AVG 82.9%
Rank #17 / 50
+7%
3.35
Facility 3.35
NH AVG 4.27
Rank #35 / 61
 ★ ★ ☆ ☆ ☆ ★ ★ ☆ ☆ ☆ ★ ★ ★ ☆ ☆ +4%-22%
$15.6k
Facility $15.6k
NH AVG $26.6k
Rank #52 / 62
16
Facility 16
NH AVG 13.6
Rank #37 / 62
4.0
Facility 4.0
NH AVG 3.9
Rank #30 / 62
175-
59
Facility 59
NH AVG 36
Rank #14 / 61
Amy Auletto
$11.4MFiscal year ending 09/2024
Facility $11.4MFiscal year ending 09/2024
NH AVG $13.1M
Rank #23 / 57
$5.9MFiscal year ending 09/2024
Facility $5.9MFiscal year ending 09/2024
NH AVG $7.0M
Rank #29 / 57
51.4%Fiscal year ending 09/2024
Facility 51.4%Fiscal year ending 09/2024
NH AVG 53.2%
Rank #45 / 57
305078

Rank badges are statewide and care-type specific: each nursing home is ranked against every other NH nursing home we track that reports that metric, not just the 4 on this page. See how we rank facilities

Nursing Home Explorer

Financial Assistance for
Nursing Home in New Hampshire

Heritage Heights is located in Concord, New Hampshire.
Here are the financial assistance programs available to residents in New Hampshire.

Get Financial aid guidance

Choices for Independence

NH Medicaid CFI Waiver

Age 65+ or disabled
General New Hampshire resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
NH

Small state; rural access emphasis.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care (~$65/day) Home aides

NH ServiceLink Aging and Disability Resource Center

NH ServiceLink

Age 60+
General New Hampshire resident, or caregiver.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
NH

Primarily referral-based; limited direct funding.

Benefits
Care coordination Respite (up to 5 days/year) Transportation (~5 trips/month)

Old Age Assistance (OAA)

New Hampshire Old Age Assistance

Age 65+
General NH resident, US citizen/eligible alien, not in public institution.
Income Limits (2025) ~$1,063/month (individual, net after deductions); varies by living arrangement.
Asset Limits $1,500 (individual), $2,000 (couple).
NH

Automatic Medicaid eligibility; estate recovery applies.

Benefits
Cash (~$50-$200/month) for living costs (e.g., rent, utilities, care support)

New Hampshire Family Caregiver Program (via NFCSP)

New Hampshire Family Caregiver Program

Age —
General Caregivers of 60+ needing care or 55+ caregivers of others; NH resident; functional needs (2+ ADLs).
Income Limits (2025) Prioritizes ~$24,980/year (individual); no strict cap.
Asset Limits Not assessed; need-based.
NH

13 ServiceLink locations; rural/low-income priority.

Benefits
Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Training Supplies (~$500/year)

Medicare Savings Program (MSP)

New Hampshire Medicare Savings Program

Age 65+ or disabled
General NH resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
NH

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

New Hampshire Fuel Assistance Program (FAP)

New Hampshire Fuel Assistance Program

Age 60+ prioritized
General NH resident, low-income household.
Income Limits (2025) ~$33,614/year (1-person), ~$43,958/year (2-person) (150% FPL).
Asset Limits Not assessed; income-focused.
NH

Administered by 5 CAP agencies; covers oil, gas, electric, wood.

Benefits
Heating aid ($300-$1,200/season) Weatherization Emergency fuel ($450 max)

VA Aid and Attendance (A&A) and Housebound Benefits

New Hampshire VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General NH resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
NH

High veteran demand in rural/urban areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

NH Low and Moderate Income Homeowners Property Tax Relief

New Hampshire Property Tax Relief

Age 65+ prioritized
General NH resident, homeowner, paid property taxes.
Income Limits (2025) ~$47,000/year (individual), ~$60,000/year (couple).
Asset Limits Not assessed; home value cap at $750,000.
NH

Refundable relief (~$100-$500/year); annual application.

Benefits
Tax relief (~$100-$500/year) to offset housing costs Indirectly aiding care funding

Frequently Asked Questions about Heritage Heights

What neighborhood is Heritage Heights in?

Heritage Heights is in the East Concord neighborhood of Concord.

Is Heritage Heights in a walkable area?

Heritage Heights has a walk score of 5. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Heritage Heights?

According to NH state health department records, Heritage Heights's license number is 3026.

What is the occupancy rate at Heritage Heights?

Heritage Heights's occupancy is 71.4%.

How long has Heritage Heights been in business?

Heritage Heights has been operating for approximately 1 year, based on available licensing and registration records.

Are pets allowed at Heritage Heights?

Yes, Heritage Heights allows residents to bring their pets.

Does Heritage Heights operate as a for-profit or non-profit?

Heritage Heights is registered as a non-profit in NH.

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