Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Heritage Heights
Assisted Living, Independent Living, Memory Care & Nursing Home · Concord, NH
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Heritage Heights
Assisted Living, Independent Living, Memory Care & Nursing Home · Concord, NH
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Heritage Heights accepts Medicare and private pay.
Overview of Heritage Heights
Heritage Heights is a premier senior living community located in the scenic state of New Hampshire. Situated in a picturesque setting, this community offers a range of independent living options for active seniors who desire a vibrant and fulfilling retirement lifestyle. The spacious and well-designed apartments provide comfortable and stylish living spaces, while the inviting common areas foster socialization, relaxation, and engagement in a variety of activities. At Heritage Heights, residents can enjoy a wide array of amenities, including delicious dining options, wellness programs, fitness centers, and beautifully landscaped outdoor spaces. The dedicated staff at Heritage Heights is committed to providing exceptional service and creating a warm and welcoming environment for residents.
The community also offers an array of engaging activities and events, such as art classes, educational seminars, cultural outings, and social gatherings, ensuring that residents have ample opportunities to pursue their passions and connect with like-minded individuals. The emphasis on independent living at Heritage Heights allows residents to maintain their autonomy while benefiting from the supportive services and amenities offered. With its focus on promoting an active and fulfilling lifestyle, Heritage Heights is dedicated to providing seniors with a welcoming community where they can embrace their golden years and create lasting memories.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 4th out of 57 homes in New Hampshire.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 4th out of 57 homes in New Hampshire.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 44m per day
Rank #4 / 57Nurse hours — state benchmarkedThis home is ranked 4th out of 57 homes in New Hampshire.Shows adjusted nurse hours per resident per day benchmarked to the New Hampshire average, with a ranking across 57 New Hampshire SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.
vs New Hampshire avg
+36%
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 26m per day |
Capacity and availability
This home usually has availability
Occupancy lower than 85% suggests more openings may be available.
Occupancy rate
68.9%
Rank #49 / 57Occupancy rate — state benchmarkedThis home is ranked 49th out of 57 homes in New Hampshire.Shows this facility's occupancy rate versus the New Hampshire average, with its statewide rank out of 57. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
106 days
Occupancy rate
68.9%
Rank #49 / 57Occupancy rate — state benchmarkedThis home is ranked 49th out of 57 homes in New Hampshire.Shows this facility's occupancy rate versus the New Hampshire average, with its statewide rank out of 57. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
106 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Breakdown by payment type
Medicare
35% of new residents, usually for short-term rehab.
Typical stay
20 days
Private pay
65% of new residents, often for short stays.
Typical stay
9 - 10 months
Finances and operations
Voluntary non-profit community
Home revenue
$31.5M
Surplus of revenue
$41.2K
Voluntary non-profit community
Home revenue
$31.5M Rank #7 / 55Revenue — state benchmarkedThis home is ranked 7th out of 55 homes in New Hampshire.Shows this facility's annual revenue compared to the New Hampshire SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.
Surplus of revenue
$41.2K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #4 / 55Payroll — state benchmarkedThis home is ranked 4th out of 55 homes in New Hampshire.Shows total annual staff payroll benchmarked to the New Hampshire average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
$15.7M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #4 / 55Payroll — state benchmarkedThis home is ranked 4th out of 55 homes in New Hampshire.Shows total annual staff payroll benchmarked to the New Hampshire average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$15.3M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$31.1M
1 year in operation
A newer community that may feature more recent facilities and programs.
Walk Score: 5 / 100 Rank #41 / 49Walk Score — state benchmarkedThis home is ranked 41st out of 49 homes in New Hampshire.Shows how walkable this facility's neighborhood is compared to the average Walk Score across New Hampshire SNFs. Higher scores benefit residents, families, and staff.
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Facility TypeCollecting Station
StatusActive
IssuanceJanuary 7, 2025
ExpirationJune 30, 2026
CountyMerrimack
License Number3026
AccreditationsCARF Accredited
Heritage Heights is administrated by Mt Debra Willey.
Rehabilitation Services
Respite Care
Short-Term Rehab
Licensed Nurses/CNAs
24-Hour Staffing
Minimum Age62
ActivitiesVarious events and activities scheduled regularly.
Specific ProgramsAssisted Living Care, Skilled Nursing Care, Short-Term Rehabilitation, Health Services Center, Fitness & Wellness, Dining Options
Operating HoursMonday-Sunday: 9am-5pm
Food DescriptionDining options available with a focus on healthy meals.
What does this home offer?
Minimum Age: 60 Years Old
Pets Allowed
Building Type: Single-story
Transportation Services
Fitness and Recreation
Types of Care at Heritage Heights
Independent Living
Assisted Living
Memory Care
Nursing Home
Financial Assistance for
Assisted Living in New Hampshire
Heritage Heights is located in Concord, New Hampshire.
Here are the financial assistance programs available to residents in New Hampshire.
Places of interest near Heritage Heights
3.1 miles from city center
Estimated distance in miles from Concord's city center to Heritage Heights's address, calculated via Google Maps.
— 1.32 miles to nearest hospital (Concord Hospital Outpatient)
Calculate Travel Distance to Heritage Heights
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Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Compare Assisted Living around Concord
The information below is reported by the New Hampshire Department of Health and Human Services, Health Facilities Administration.
Filter by care type
| Havenwood |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Concord | 159 | Yes | 23 | 1 Bed / 2 Bed | - | A+ | - |
| Hope Ave Residence |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Concord | 5 | No | 28 | Private / Shared Rooms | 1 | - | Angela R Wolinski |
| Heritage Heights |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Concord (East Concord) | - | Yes | 5 | - | 1 | - | Mt Debra Willey |
| Connect55+ Concord |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Concord | - | Yes | 47 | 1 Bed / 2 Bed | 11 | - | - |
| Pine View Haven |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Andover | - | Yes | 8 | - | - | - | - |
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Frequently Asked Questions about Heritage Heights
What neighborhood is Heritage Heights in?
Heritage Heights is in the East Concord neighborhood of Concord.
Is Heritage Heights in a walkable area?
Heritage Heights has a walk score of 5. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of Heritage Heights?
According to NH state health department records, Heritage Heights's license number is 3026.
When does Heritage Heights's license expire?
According to NH state health department records, Heritage Heights's license expires on June 30, 2026.
What is the occupancy rate at Heritage Heights?
Heritage Heights's occupancy is 68.9%.
Who is the administrator of Heritage Heights?
Mt Debra Willey is the administrator of Heritage Heights.
Are there photos of Heritage Heights?
Yes — there are 8 photos of Heritage Heights in the photo gallery on this page.
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