Show Inspection Reports
Total health inspections
7
State average N/A
Last Health inspection on Aug 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Heatherwood Rehabilitation and Health Care Center
Assisted Living · USA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Heatherwood Rehabilitation and Health Care Center
Assisted Living in USA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Heatherwood Rehabilitation and Health Care Center accepts Medicare, Medicaid, and private pay.
Heatherwood Rehabilitation & Health Care Center is located in Newport, RI. It offers a full spectrum of senior housing and healthcare options, including short-term rehabilitation, respite, hospice, and dementia care. The center is committed to providing compassionate, high-quality care to its residents.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 57m per day
Rank #25 / 53Nurse hours — state benchmarkedThis home is ranked 25th out of 53 homes in Rhode Island.Shows adjusted nurse hours per resident per day benchmarked to the Rhode Island average, with a ranking across 53 Rhode Island SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.
vs avg
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 54m per day |
Capacity and availability
This home usually has availability
Occupancy lower than 85% suggests more openings may be available.
Occupancy rate
83%
Rank #32 / 54Occupancy rate — state benchmarkedThis home is ranked 32nd out of 54 homes in Rhode Island.Shows this facility's occupancy rate versus the Rhode Island average, with its statewide rank out of 54. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
233 days
Occupancy rate
83%
Rank #32 / 54Occupancy rate — state benchmarkedThis home is ranked 32nd out of 54 homes in Rhode Island.Shows this facility's occupancy rate versus the Rhode Island average, with its statewide rank out of 54. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
233 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Breakdown by payment type
Medicare
59% of new residents, usually for short-term rehab.
Typical stay
7 days
Private pay
32% of new residents, often for short stays.
Typical stay
2 - 3 months
Medicaid
9% of new residents, often for long-term daily care.
Typical stay
6 years
Finances and operations
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$15.8M
Operating loss
-$1.7M
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$15.8M Rank #18 / 53Revenue — state benchmarkedThis home is ranked 18th out of 53 homes in Rhode Island.Shows this facility's annual revenue compared to the Rhode Island SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.
Operating loss
-$1.7M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #15 / 53Payroll — state benchmarkedThis home is ranked 15th out of 53 homes in Rhode Island.Shows total annual staff payroll benchmarked to the Rhode Island average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
$8.7M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #15 / 53Payroll — state benchmarkedThis home is ranked 15th out of 53 homes in Rhode Island.Shows total annual staff payroll benchmarked to the Rhode Island average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$8.8M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$17.5M
114-bed community
A larger shared setting that may offer more common spaces and organized community services.
11 years in operation
A community with a solid operating history and experience delivering ongoing care.
Walk Score: 68 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeNursing Facility
StatusActive
IssuanceMay 30, 2014
License NumberLTC00785
CMS Certification Number415033
Owner NamePATRICK TOWNSEND, ADMINISTRATOR
Accept Medicaid
Accept Medicare
Rehabilitation Services
Respite Care
Nursing Services
24-Hour Staffing
Fax(401) 847-0778
Compassionate 24-Hour Skilled Nursing Care
Comprehensive Dining Options
Daily Recreational Programming
Supportive Social Work Services
Specific ProgramsLife Enrichment Programming, Short-Term Rehabilitation, Skilled Nursing Care, Substance Use Supportive Services
Operating HoursSuggested visiting hours are 10 AM – 8 PM.
Food DescriptionComprehensive dining options available.
Access & Eligibility
Ways to qualify for care at this community, including accepted programs.
Medicaid Accepted
This facility is certified for eligible Medicaid services.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In Rhode Island, the Department of Health, Center for Health Facilities Regulation is the primary authority for inspecting, licensing, and reporting on all long-term care facilities.
The data displayed corresponds to the last 5 years.
6 visits/inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
Latest inspection
Date
March 19, 2025
Complaint Investigation16 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Rhode Island average: 34 deficiencies
2.7 deficiencies per inspection
Inspection Report Summary for Heatherwood Rehabilitation and Health Care Center
The most recent inspection on March 19, 2025, found no deficiencies during a complaint survey. Earlier inspections showed a pattern of deficiencies related to resident care, including investigation of alleged abuse, treatment of pressure ulcers, medication management, and food safety, as well as issues with infection control and emergency preparedness. A substantiated complaint in 2023 involved failure to thoroughly investigate alleged abuse, and prior reports noted problems with staff immunization and supervision. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility appears to have addressed previous deficiencies successfully, with the most recent survey showing compliance and no new issues.
Health Inspection History
Inspections
Total health citations
33
Rank #34 / 53Health citations — state benchmarkedThis home is ranked 34th out of 53 homes in Rhode Island.Shows this facility's total health deficiency citations benchmarked to the Rhode Island state average, with a ranking across all 53 RI SNFs. Lower citation counts earn a better rank.
State average N/A
Citations per inspection
4.71
Rank #47 / 53Citations per inspection — state benchmarkedThis home is ranked 47th out of 53 homes in Rhode Island.Shows average deficiency citations per CMS inspection for this facility versus the Rhode Island mean across 53 SNFs with citation data. Lower is better.
State average N/A
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
24 of 33 citations resulted from standard inspections; 4 of 33 resulted from complaint investigations; and 5 of 33 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 4 years)
Critical Health citations
1
In line with State averageState average: N/A
Serious Health citations
1
1
In line with State averageState average: N/A
1 critical citation
1 serious citation
31 moderate citations
0 minor citations
Citations history (last 4 years)
Resident Rights moderate citation
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Aug 18, 2025
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Aug 18, 2025
Administration moderate citation
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Sep 06, 2024
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Sep 06, 2024
Corrected
Environmental moderate citation
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Sep 06, 2024
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Sep 06, 2024
Corrected
Nursing Services moderate citation
Issues related to the availability and quality of nursing staff and the care they provide.
Sep 06, 2024
Issues related to the availability and quality of nursing staff and the care they provide.
Sep 06, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Places of interest near Heatherwood Rehabilitation and Health Care Center
1.4 miles from city center
Estimated distance in miles from NEWPORT's city center to Heatherwood Rehabilitation and Health Care Center's address, calculated via Google Maps.
Calculate Travel Distance to Heatherwood Rehabilitation and Health Care Center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
134
Employees
111
Contractors
23
Staff to resident ratio
1.56:1
0% compared with State averageState average ratio: 0:0
Avg staff/day
53
Average shift
7.9 hours
0% compared with State averageState average: 0 hours
Total staff hours (quarter)
37,885
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
14
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
17
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
58
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
1.3%
495 contractor hours this quarter
Licensed Practical Nurse: 9
Certified Nursing Assistant: 6
Feeding Assistant: 2
Medical Director: 2
Registered Nurse: 1
Diagnostic X-ray Services Staff: 1
Occupational Therapy Assistant: 1
Other Physician: 1
Staff by category
| Certified Nursing Assistant | 52 | 6 | 58 | 20,249 | 91 | 100% | 8 |
| Registered Nurse | 13 | 1 | 14 | 4,645 | 91 | 100% | 7.7 |
| Licensed Practical Nurse | 8 | 9 | 17 | 2,797 | 91 | 100% | 9.1 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 2,332 | 84 | 92% | 7.9 |
| Mental Health Service Worker | 4 | 0 | 4 | 1,587 | 65 | 71% | 8.2 |
| Dietitian | 3 | 0 | 3 | 986 | 79 | 87% | 7.9 |
| Respiratory Therapy Technician | 5 | 0 | 5 | 930 | 72 | 79% | 7.1 |
| Physical Therapy Assistant | 5 | 0 | 5 | 746 | 75 | 82% | 6.2 |
| Nurse Practitioner | 1 | 0 | 1 | 519 | 60 | 66% | 8.7 |
| Administrator | 2 | 0 | 2 | 512 | 60 | 66% | 8.3 |
| Occupational Therapy Aide | 1 | 0 | 1 | 473 | 63 | 69% | 7.5 |
| Therapeutic Recreation Specialist | 1 | 0 | 1 | 397 | 36 | 40% | 11 |
| Speech Language Pathologist | 3 | 0 | 3 | 389 | 54 | 59% | 6.8 |
| Qualified Social Worker | 3 | 0 | 3 | 372 | 60 | 66% | 5.9 |
| Physical Therapy Aide | 1 | 0 | 1 | 355 | 48 | 53% | 7.4 |
| Other Dietary Services Staff | 4 | 0 | 4 | 258 | 35 | 38% | 6.6 |
| Feeding Assistant | 0 | 2 | 2 | 250 | 45 | 49% | 4.9 |
| Diagnostic X-ray Services Staff | 0 | 1 | 1 | 39 | 20 | 22% | 2 |
| Medical Director | 0 | 2 | 2 | 35 | 9 | 10% | 3.8 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 12 | 4 | 4% | 3.1 |
| Other Physician | 0 | 1 | 1 | 5 | 2 | 2% | 2.3 |
58 Certified Nursing Assistant
% of Days
100%
14 Registered Nurse
% of Days
100%
17 Licensed Practical Nurse
% of Days
100%
5 Clinical Nurse Specialist
% of Days
92%
4 Mental Health Service Worker
% of Days
71%
3 Dietitian
% of Days
87%
5 Respiratory Therapy Technician
% of Days
79%
5 Physical Therapy Assistant
% of Days
82%
1 Nurse Practitioner
% of Days
66%
2 Administrator
% of Days
66%
1 Occupational Therapy Aide
% of Days
69%
1 Therapeutic Recreation Specialist
% of Days
40%
3 Speech Language Pathologist
% of Days
59%
3 Qualified Social Worker
% of Days
66%
1 Physical Therapy Aide
% of Days
53%
4 Other Dietary Services Staff
% of Days
38%
2 Feeding Assistant
% of Days
49%
1 Diagnostic X-ray Services Staff
% of Days
22%
2 Medical Director
% of Days
10%
1 Occupational Therapy Assistant
% of Days
4%
1 Other Physician
% of Days
2%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
86
Medicare
3
3.5% of residents
Medicaid
70
81.4% of residents
Private pay or other
13
15.1% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.5
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.5
8% better than State averageState average: 10.3
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.3
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.3
In line with State averageState average: 20.2
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
17.4%
Percent of long-stay residents whose need for help with daily activities has increased
17.4%
11% better than State averageState average: 19.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
18.8%
Percent of long-stay residents whose ability to move independently worsened
18.8%
In line with State averageState average: 18.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.5%
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.5%
7% worse than State averageState average: 22.9%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.2%
Percent of long-stay residents experiencing one or more falls with major injury
1.2%
68% better than State averageState average: 3.7%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
5.7%
Percent of long-stay high risk residents with pressure ulcers
5.7%
20% worse than State averageState average: 4.7%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.5%
Percent of long-stay residents with a urinary tract infection
1.5%
35% better than State averageState average: 2.3%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
4.3%
Percent of long-stay residents who lose too much weight
4.3%
21% better than State averageState average: 5.4%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
11.8%
Percent of long-stay residents who have depressive symptoms
11.8%
12% better than State averageState average: 13.5%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
26.9%
Percent of long-stay residents who received an antipsychotic medication
26.9%
25% worse than State averageState average: 21.5%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.3%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.3%
5% better than State averageState average: 93.1%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
47.7%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
47.7%
50% worse than State averageState average: 95.3%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
74.2%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
74.2%
In line with State averageState average: 76.2%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
3.8%
Percent of short-stay residents who newly received an antipsychotic medication
3.8%
86% worse than State averageState average: 2.0%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
64.1%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
64.1%
18% worse than State averageState average: 78.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$17K
82% lower than State averageState average: $94K
Number of fines
1
65% fewer fines than State averageState average: 2.8
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than State averageState average: 0.4
Fines amount comparison
Fines amount comparison
This facility
$17K
State average
$94K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Sep 6, 2024 · $17K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 6, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 6, 2024
$17K
Last updated: Jan 2026
Compare Assisted Living around Usa The information below is reported by the Rhode Island Department of Health, Center for Health Facilities Regulation.
Filter by care type
| Heatherwood Rehabilitation and Health Care Center |
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| Job Haines Home |
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HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
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| Countryside Manor Assisted Living |
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| Anton’s Assisted Living |
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Financial Trends
Historical financial and operational data for Heatherwood Rehabilitation and Health Care Center based on CMS SNF Cost Reports.
Occupancy Rate
83.0%
↑ 3.7pp vs 2022
Net Income
-$1.7M
↑ ~$346.5K vs 2022
Total Payroll
$8.7M
↓ ~$21.1K vs 2022
Profit Margin
-10.6%
↑ 3.4pp vs 2022
Guides for Better Senior Living
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Frequently Asked Questions about Heatherwood Rehabilitation and Health Care Center
Who is the owner of Heatherwood Rehabilitation and Health Care Center?
The legal owner and operator of Heatherwood Rehabilitation and Health Care Center is Patrick Townsend, Administrator.
Is Heatherwood Rehabilitation and Health Care Center in a walkable area?
Heatherwood Rehabilitation and Health Care Center has a walk score of 68. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of Heatherwood Rehabilitation and Health Care Center?
According to RI state health department records, Heatherwood Rehabilitation and Health Care Center's license number is LTC00785.
How many beds does Heatherwood Rehabilitation and Health Care Center have?
Heatherwood Rehabilitation and Health Care Center has 114 beds.
Are there photos of Heatherwood Rehabilitation and Health Care Center?
Yes — there are 3 photos of Heatherwood Rehabilitation and Health Care Center in the photo gallery on this page.
What is the address of Heatherwood Rehabilitation and Health Care Center?
Heatherwood Rehabilitation and Health Care Center is located at 398 BELLEVUE AVENUE.
What is the phone number of Heatherwood Rehabilitation and Health Care Center?
(401) 849-6600 will put you in contact with the team at Heatherwood Rehabilitation and Health Care Center.
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