Total staff
100
Employees
100
Contractors
0
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Heritage Park Nursing Center
Nursing Home & Assisted Living · Rancho Cucamonga, CA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Heritage Park Nursing Center
Nursing Home & Assisted Living · Rancho Cucamonga, CA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Heritage Park Nursing Center accepts Medicare, Medicaid, and private pay.
Heritage Park Nursing Center in Upland, CA, is a 70-bed nursing home that offers rehabilitation and skilled nursing. Featuring a clean and well-organized setting, the community ensures older adults are comfortable and safe. Assistance with daily living activities, 24-hour care, and nutritious meals are also offered, so residents can focus on their rehabilitation and recovery. Personalized care plans are also provided to meet residents’ unique needs and preferences.
Recreational activities, social events, and light exercises provide residents with more opportunities to gain meaningful experiences and have fun. Cozy rooms and fun gathering areas are also available for residents’ relaxation and wellness. Situated in the lively neighborhood of Upland, the community guarantees a stress-free retirement. This nursing home is a good option for senior living in California, especially with its top-tier services and well-maintained amenities.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 42nd out of 346 homes in California. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 42nd out of 346 homes in California. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 3m per day
Rank #42 / 346Nurse hours — State benchmarkedThis home is ranked 42nd out of 346 homes in California. Shows adjusted nurse hours per resident per day benchmarked to the California average, with a ranking across 346 California SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs California avg
+20%
Standout metric
Physical Therapist is +60% above state avg
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 25m per day | ▼ 36% State avg: 39m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 25m per day | ▲ 16% State avg: 1h 13m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 12m per day | ▼ 17% State avg: 2h 39m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 31m per day | ▼ 14% State avg: 4h 5m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 8m per day | ▲ 60% State avg: 5m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 14m per day | ▼ 53% State avg: 30m per day · National avg: 29m per day |
Types of Care at Heritage Park Nursing Center
Nursing Home
Assisted Living
Capacity and availability
This home usually has availability
Occupancy lower than 85% suggests more openings may be available.
Occupancy rate
75.3%
Rank #254 / 351Occupancy rate — State benchmarkedThis home is ranked 254th out of 351 homes in California. Shows this facility's occupancy rate versus the California average, with its Statewide rank out of 351. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
53 days
Occupancy rate
75.3%
Rank #254 / 351Occupancy rate — State benchmarkedThis home is ranked 254th out of 351 homes in California. Shows this facility's occupancy rate versus the California average, with its Statewide rank out of 351. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
53 days
Walk Score: 75 / 100 Rank #110 / 359Walk Score — State benchmarkedThis home is ranked 110th out of 359 homes in California. Shows how walkable this facility's neighborhood is compared to the average Walk Score across California SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Staffing Data
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Staff to resident ratio
1.49:1
1492437% better than California average
Avg staff/day
49
Average shift
7.2 hours
6% worse than California average
Total staff hours (quarter)
32,520
Nursing staff breakdown
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse
Manages medical care and health needs.
Total count
5
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
25
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
38
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.9 hoursNo contractors work on this role.
Contractor staffing
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
0%
0 contractor hours this quarter
No contractor roles were reported this quarter.
Staff by category
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 38 | 0 | 38 | 13,038 | 92 | 100% | 6.9 |
| Licensed Practical Nurse | 25 | 0 | 25 | 6,164 | 92 | 100% | 7.3 |
| Diagnostic X-ray Services Staff | 6 | 0 | 6 | 2,942 | 92 | 100% | 7.9 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,656 | 92 | 100% | 7.3 |
| Registered Nurse | 5 | 0 | 5 | 1,496 | 92 | 100% | 8 |
| RN Director of Nursing | 3 | 0 | 3 | 1,352 | 64 | 70% | 8 |
| Speech Language Pathologist | 3 | 0 | 3 | 1,074 | 66 | 72% | 7.4 |
| Physical Therapy Aide | 3 | 0 | 3 | 1,062 | 66 | 72% | 7.4 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 954 | 75 | 82% | 7.9 |
| Physical Therapy Assistant | 3 | 0 | 3 | 512 | 60 | 65% | 7.3 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 472 | 59 | 64% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 454 | 57 | 62% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 440 | 55 | 60% | 8 |
| Administrator | 1 | 0 | 1 | 416 | 52 | 57% | 8 |
| Dietitian | 1 | 0 | 1 | 336 | 42 | 46% | 8 |
| Qualified Social Worker | 2 | 0 | 2 | 142 | 40 | 43% | 3.6 |
| Therapeutic Recreation Specialist | 1 | 0 | 1 | 12 | 4 | 4% | 3.1 |
38 Certified Nursing Assistant
% of Days
100%
25 Licensed Practical Nurse
% of Days
100%
6 Diagnostic X-ray Services Staff
% of Days
100%
4 Other Dietary Services Staff
% of Days
100%
5 Registered Nurse
% of Days
100%
3 RN Director of Nursing
% of Days
70%
3 Speech Language Pathologist
% of Days
72%
3 Physical Therapy Aide
% of Days
72%
2 Respiratory Therapy Technician
% of Days
82%
3 Physical Therapy Assistant
% of Days
65%
1 Clinical Nurse Specialist
% of Days
64%
1 Mental Health Service Worker
% of Days
62%
1 Nurse Practitioner
% of Days
60%
1 Administrator
% of Days
57%
1 Dietitian
% of Days
46%
2 Qualified Social Worker
% of Days
43%
1 Therapeutic Recreation Specialist
% of Days
4%
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.1
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.1
53% better than California averageCalifornia average: 6.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
4.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
4.6
60% better than California averageCalifornia average: 11.3
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
5.1%
Percent of long-stay residents whose need for help with daily activities has increased
5.1%
54% better than California averageCalifornia average: 11.1%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
7.2%
Percent of long-stay residents whose ability to move independently worsened
7.2%
40% better than California averageCalifornia average: 12.0%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
1.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
1.3%
88% better than California averageCalifornia average: 11.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
1.9%
Percent of long-stay residents experiencing one or more falls with major injury
1.9%
11% worse than California averageCalifornia average: 1.7%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
0.0%
Percent of long-stay high risk residents with pressure ulcers
0.0%
100% better than California averageCalifornia average: 5.0%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than California averageCalifornia average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
1.5%
Percent of long-stay residents who lose too much weight
1.5%
65% better than California averageCalifornia average: 4.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
1.5%
Percent of long-stay residents who have depressive symptoms
1.5%
78% better than California averageCalifornia average: 6.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
0.0%
Percent of long-stay residents who received an antipsychotic medication
0.0%
100% better than California averageCalifornia average: 10.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with California averageCalifornia average: 98.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with California averageCalifornia average: 98.2%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
3.20
Number of hospitalizations per 1,000 long-stay resident days.
3.20
42% worse than California averageCalifornia average: 2.25
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.77
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.77
11% worse than California averageCalifornia average: 1.59
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
6% better than California averageCalifornia average: 94.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
2.1%
Percent of short-stay residents who newly received an antipsychotic medication
2.1%
48% worse than California averageCalifornia average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
7% better than California averageCalifornia average: 93.2%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
22.0%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
22.0%
5% better than California averageCalifornia average: 23.2%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
9.8%
Percentage of short-stay residents who had an outpatient emergency department visit.
9.8%
13% better than California averageCalifornia average: 11.2%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than California averageCalifornia average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
38.6%
Percentage of residents at or above expected ability to care for themselves at discharge.
38.6%
28% worse than California averageCalifornia average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
62.2%
Rate of successful return to home or community from a skilled nursing facility.
62.2%
23% better than California averageCalifornia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Breakdown by payment type
Medicare
29% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
60% of new residents, often for short stays.
Typical stay
2 - 3 months
Medicaid
11% of new residents, often for long-term daily care.
Typical stay
17 days
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
67
Medicare
14
20.9% of residents
Medicaid
47
70.1% of residents
Private pay or other
6
9% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for Heritage Park Nursing Center based on CMS SNF Cost Reports.
Occupancy Rate
75.3%
↓ 13.1pp vs 2022
Net Income
-$2.8M
↓ ~$719.1K vs 2022
Total Payroll
$7.7M
↑ ~$603.0K vs 2022
Profit Margin
-22.4%
↓ 5.9pp vs 2022
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$13.3M
Operating loss
-$2.8M
Privately-owned community
Operated by a business corporation.
Home revenue
$13.3M Rank #235 / 347Revenue — State benchmarkedThis home is ranked 235th out of 347 homes in California. Shows this facility's annual revenue compared to the California SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Operating loss
-$2.8M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #206 / 347Payroll — State benchmarkedThis home is ranked 206th out of 347 homes in California. Shows total annual staff payroll benchmarked to the California average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$7.7M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #206 / 347Payroll — State benchmarkedThis home is ranked 206th out of 347 homes in California. Shows total annual staff payroll benchmarked to the California average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$8.4M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$16.1M
What does this home offer?
Building Type: Single-story
Dining Services
Personal Care Assistance
Social and Recreational Activities
Rehabilitative Support
On-site Medical Care and Health Services
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Places of interest near Heritage Park Nursing Center
0.7 miles from city center
Estimated distance in miles from Upland's city center to Heritage Park Nursing Center's address, calculated via Google Maps.
Calculate Travel Distance to Heritage Park Nursing Center
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Financial Assistance for
Nursing Home in California
Heritage Park Nursing Center is located in Upland, California.
Here are the financial assistance programs available to residents in California.
Frequently Asked Questions about Heritage Park Nursing Center
What neighborhood is Heritage Park Nursing Center in?
Heritage Park Nursing Center is in the North Ontario neighborhood.
Is Heritage Park Nursing Center in a walkable area?
Heritage Park Nursing Center has a walk score of 75. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
What is the address of Heritage Park Nursing Center?
Heritage Park Nursing Center is located at 275 N Garnet Way A, Upland, CA 91786.
What is the phone number of Heritage Park Nursing Center?
(909) 949-4887 will put you in contact with the team at Heritage Park Nursing Center.
Is Heritage Park Nursing Center Medicare or Medicaid certified?
Yes — Heritage Park Nursing Center is a CMS-certified provider of Medicare and Medicaid.
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