Memory Care Home

Highgate at Paoli Pointe

Memory Care Home

Highgate at Paoli Pointe

600 Paoli Pointe Dr, Paoli, PA 19301 View map
Overview of Highgate at Paoli Pointe

Highgate at Paoli Pointe is an exceptional senior living community nestled in the heart of Chester County. This vibrant haven offers a secure and supportive environment, offering memory care and assisted living services. With 80 thoughtfully designed apartment homes, around-the-clock assistance is always within reach, ensuring the well-being and comfort of every resident.

The community boasts an array of senior living features that truly enhance the residents’ experience. The sunroom invites you to bask in natural light while enjoying captivating views of the surrounding landscapes. Immerse yourself in the serenity of the gardens and courtyards, purposefully designed to create a soothing environment for memory care communities. These spaces provide a safe and stimulating setting for residents to thrive and engage in meaningful activities. Carefree living is at the core of Highgate at Paoli Pointe. From enriching activities and social events to personalized care and support, every aspect of life is tailored to meet the specific needs of seniors, including assisted living for disabled adults.

(610) 727-7037

Managed by Frances Poulson

Executive Director

Frances Poulson serves as the Executive Director at Highgate at Paoli Pointe, leading the community with a commitment to providing a nurturing and engaging environment. She ensures that each resident's unique needs and preferences are met, fostering a fulfilling and enriching lifestyle for all.

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 124

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Delaware average
Occupancy rate 35.5%
Residents per day 44
Occupancy rate
35.5%
Residents per day
44
Bed community size
124-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 53 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy

Occupancy rate
35%
In line with Delaware average
Occupied beds
44 / 124
Average residents 86 per day

License details

Facility type
Personal Care Homes
Status Licensed
Issuance April 11, 2025
Expiration October 11, 2025
County: CHESTER

Additional licensing details

License number: 136101

Ownership & operating entity

Highgate at Paoli Pointe is legally operated by 600 PAOLI POINTE DRIVE OPERATIONS LLC.

Profit status: PROFIT

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Mr. Kevin Smedley, Complaint Handler

Programs & Activities

Specific Programs
Maintenance Free Living, Dining Services, Excursions, Health and Wellness, Beauty Salon/Barber Services

Pricing & Financial Information

Starting Price$5,425/month

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Private Rooms / Semi-Private Rooms

Building type icon
Building type icon

Building Type: 3-story

Transportation services icon
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Transportation Services

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Fitness and recreation icon

Fitness and Recreation

Types of Care at Highgate at Paoli Pointe

Assisted Living Memory Care
Contact Highgate at Paoli Pointe

Inspection History

In Delaware, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.

18 visits/inspections

12 visits/inspections triggered by complaints

Results

14 with citations

4 without citations

Delaware average: 4 complaint visits

Delaware average: 8 inspections with citations

12 complaints

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Delaware average: 4 complaints

Latest inspection

Date:June 18, 2025
Type:Complaint Investigation

350 total citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

Delaware average: 66 citations

245 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

1 enforcement action

Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.

Waivers: 2

Compare Memory Care around Wilmington

The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.
Highgate at Paoli Pointe
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Paoli
124
No
A+
53
Private Rooms / Semi-Private Rooms
The Lorelton
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Wilmington (The Flats)
99
Yes
-
84
Private Rooms / Semi-Private Rooms
Merrill Gardens at West Chester
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

West Chester
94
Yes
-
14
Private Rooms / Semi-Private Rooms
The Landing of Collegeville
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

HC

Hospice Care

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Collegeville
-
Yes
-
4
Private Rooms / Semi-Private Rooms

Places of interest near Highgate at Paoli Pointe

Address 30.2 miles from city center — 1.32 miles to nearest hospital (Paoli Hospital)

Address 600 Paoli Pointe Dr, Paoli, PA 19301

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Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Nursing Home Data Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Financial Aid for Delaware Seniors

Get financial aid guidance

Elderly and Disabled Waiver

Delaware Medicaid E&D Waiver

Age 65+ or disabled, Delaware resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Small state, faster processing in some areas.

Delaware Caregiver Support Program

DE Caregiver Support (NFCSP)

Caregiver of someone 60+, Delaware resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited slots; rural focus.

Program of All-Inclusive Care for the Elderly (PACE)

Delaware Medicaid PACE

Age 55+, Delaware resident, nursing home-level care need, safe with PACE support.

~$2,829/month (300% FBR).

$2,000 (individual), $3,000 (couple).

Limited to specific areas (e.g., New Castle County); few providers.

Medicare Savings Program (MSP)

Delaware Medicare Savings Program

Age 65+ or disabled, Delaware resident, enrolled in Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.

$9,430 (individual), $14,130 (couple).

Three tiers; broader limits than some states.

Senior Community Service Employment Program (SCSEP)

Delaware SCSEP (federally funded, state-administered)

Age 55+, unemployed, low-income, Delaware resident.

~$1,983/month (125% FPL, individual).

Not specified; income-focused.

Priority for veterans, rural residents; ~400 slots/year.

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