Occupancy rate
35%
Lower than the Delaware average: 80.7%Highgate at Paoli Pointe
Memory Care & Assisted Living · Wilmington, DE
Highgate at Paoli Pointe
Memory Care & Assisted Living · Wilmington, DE
Overview of Highgate at Paoli Pointe
Highgate at Paoli Pointe is an exceptional senior living community nestled in the heart of Chester County. This vibrant haven offers a secure and supportive environment, offering memory care and assisted living services. With 80 thoughtfully designed apartment homes, around-the-clock assistance is always within reach, ensuring the well-being and comfort of every resident.
The community boasts an array of senior living features that truly enhance the residents’ experience. The sunroom invites you to bask in natural light while enjoying captivating views of the surrounding landscapes. Immerse yourself in the serenity of the gardens and courtyards, purposefully designed to create a soothing environment for memory care communities. These spaces provide a safe and stimulating setting for residents to thrive and engage in meaningful activities. Carefree living is at the core of Highgate at Paoli Pointe. From enriching activities and social events to personalized care and support, every aspect of life is tailored to meet the specific needs of seniors, including assisted living for disabled adults.
Frances Poulson serves as the Executive Director at Highgate at Paoli Pointe, leading the community with a commitment to providing a nurturing and engaging environment. She ensures that each resident's unique needs and preferences are met, fostering a fulfilling and enriching lifestyle for all.
124-bed community
A larger shared setting that may offer more common spaces and organized community services.
1 year in operation
A newer community that may feature more recent facilities and programs.
Walk Score: 53 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Occupancy
Lower than the Delaware average: 80.7%Occupied beds
44 / 124
Average residents per home in Delaware
86 per day
Facility TypePersonal Care Homes
StatusLicensed
IssuanceApril 11, 2025
ExpirationOctober 11, 2025
CountyChester
License Number136101
Highgate at Paoli Pointe is legally operated by 600 Paoli Pointe Drive Operations Llc.
Profit StatusProfit
Staffing
Key information about the people who lead and staff this community.
ContactMr. Kevin Smedley, Complaint Handler
50
Total Daily Staff
38
Waking Staff
0
Resident Support Staff
33
Residents Served
6
Current Residents
30
Capacity
14
Residents Served
Specific ProgramsMaintenance Free Living, Dining Services, Excursions, Health and Wellness, Beauty Salon/Barber Services
Starting Price$5,425/month
What does this home offer?
Housing Options: Private Rooms / Semi-Private Rooms
Building Type: 3-story
Transportation Services
Fitness and Recreation
Types of Care at Highgate at Paoli Pointe
Assisted Living
Memory Care
Inspection History
In Delaware, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.
Since 2021 · 5 years of data
350 citations
12 complaints
18 inspections
2 waivers
Waivers
A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.
This Facility
PA Average
vs. PA Avg-
2vs 0.9 avg↑ 122% higher than PA avg
Data reflects the most recent 5 years (since 2021).
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Delaware state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. Delaware state average
Overall vs. PA average
8 Worse
Metrics worse than Delaware average:
• Total citations (456% above)
• Citations per year (456% above)
• Citations per inspection (240% above)
• Total inspections (64% above)
• Inspections with citations (75% above)
• Inspection citation rate (7% above)
• Total complaints (200% above)
• Complaints per year (200% above) 0 Better No metrics in this bucket.
• Total citations (456% above)
• Citations per year (456% above)
• Citations per inspection (240% above)
• Total inspections (64% above)
• Inspections with citations (75% above)
• Inspection citation rate (7% above)
• Total complaints (200% above)
• Complaints per year (200% above) 0 Better No metrics in this bucket.
Latest Inspection
June 18, 2025
Complaint Investigation
Citations
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 350 | 63 | This facility has 456% more total citations than a typical Delaware assisted living residence (350 vs. PA avg 63).↑ 456% worse |
|
Citations per year
Average citations per year since 2021.
| 70 | 12.6 | This facility has 456% more citations per year than a typical Delaware assisted living residence (70 vs. PA avg 12.6).↑ 456% worse |
|
Citations per inspection
Average citations per inspection.
| 19.4 | 5.7 | This facility has 240% more citations per inspection than a typical Delaware assisted living residence (19.4 vs. PA avg 5.7).↑ 240% worse |
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 18 | 11 | This facility has 64% more total inspections than a typical Delaware assisted living residence (18 vs. PA avg 11).↑ 64% worse |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 14 | 8 | This facility has 75% more inspections with citations than a typical Delaware assisted living residence (14 vs. PA avg 8).↑ 75% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 78% | 73% | This facility has 5 percentage points higher inspection citation rate than a typical Delaware assisted living residence (78% vs. PA avg 73%).↑ 5% worse |
Complaints & Investigations
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 12 | 4 | This facility has 200% more total complaints than a typical Delaware assisted living residence (12 vs. PA avg 4).↑ 200% worse |
|
Complaints per year
Average complaints per year since 2021.
| 2.4 | 0.8 | This facility has 200% more complaints per year than a typical Delaware assisted living residence (2.4 vs. PA avg 0.8).↑ 200% worse |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on June 18, 2025, identified multiple deficiencies including issues with staff qualifications and training, medication administration records, facility maintenance, and resident care practices, resulting in a fine. Earlier inspections consistently cited similar deficiencies related to incomplete criminal background checks, inadequate staff training in fire safety and dementia care, medication management errors, environmental hazards, and documentation gaps. Several complaint investigations were substantiated, including incidents of resident injury due to insufficient staffing, financial exploitation by staff, and failure to report abuse and medication errors. Enforcement actions included fines but no license suspensions or immediate jeopardy findings were listed in the available reports. The facility has shown limited improvement over time, with repeated deficiencies and incomplete implementation of plans of correction noted in follow-up visits.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
Financial Assistance for
Memory Care in Delaware
Highgate at Paoli Pointe is located in Paoli, Delaware.
Here are the financial assistance programs available to residents in Delaware.
Places of interest near Highgate at Paoli Pointe
30.2 miles from city center
Estimated distance in miles from Paoli's city center to Highgate at Paoli Pointe's address, calculated via Google Maps.
— 1.32 miles to nearest hospital (Paoli Hospital)
Calculate Travel Distance to Highgate at Paoli Pointe
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Compare Memory Care around Wilmington
The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.
Filter by care type
| Highgate at Paoli Pointe |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Paoli | 124 | No | 53 | Private Rooms / Semi-Private Rooms | A+ | - | - |
| The Lorelton |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Wilmington (The Flats) | 99 | Yes | 84 | Private Rooms / Semi-Private Rooms | - | David Parkinson - Ed | Jocelyn Dill |
| Merrill Gardens at West Chester |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | West Chester (Ward Avenue) | 94 | Yes | 14 | Private Rooms / Semi-Private Rooms | - | - | - |
| The Landing of Collegeville |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary. | Collegeville | - | Yes | 4 | Private Rooms / Semi-Private Rooms | - | - | - |
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
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Frequently Asked Questions about Highgate at Paoli Pointe
What neighborhood is Highgate at Paoli Pointe in?
Highgate at Paoli Pointe is in the Paoli neighborhood of Paoli.
Who is the owner of Highgate at Paoli Pointe?
The legal owner and operator of Highgate at Paoli Pointe is 600 Paoli Pointe Drive Operations Llc.
Is Highgate at Paoli Pointe in a walkable area?
Highgate at Paoli Pointe has a walk score of 53. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of Highgate at Paoli Pointe?
According to PA state health department records, Highgate at Paoli Pointe's license number is 136101.
When does Highgate at Paoli Pointe's license expire?
According to PA state health department records, Highgate at Paoli Pointe's license expires on October 11, 2025.
What is the occupancy rate at Highgate at Paoli Pointe?
Highgate at Paoli Pointe's occupancy is 35%.
How many beds does Highgate at Paoli Pointe have?
Highgate at Paoli Pointe has 124 beds.
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