Occupancy rate
35%
In line with Delaware average
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Memory Care in Wilmington
Highgate at Paoli Pointe
Memory Care in Wilmington
Highgate at Paoli Pointe
Overview of Highgate at Paoli Pointe
Highgate at Paoli Pointe is an exceptional senior living community nestled in the heart of Chester County. This vibrant haven offers a secure and supportive environment, offering memory care and assisted living services. With 80 thoughtfully designed apartment homes, around-the-clock assistance is always within reach, ensuring the well-being and comfort of every resident.
The community boasts an array of senior living features that truly enhance the residents’ experience. The sunroom invites you to bask in natural light while enjoying captivating views of the surrounding landscapes. Immerse yourself in the serenity of the gardens and courtyards, purposefully designed to create a soothing environment for memory care communities. These spaces provide a safe and stimulating setting for residents to thrive and engage in meaningful activities. Carefree living is at the core of Highgate at Paoli Pointe. From enriching activities and social events to personalized care and support, every aspect of life is tailored to meet the specific needs of seniors, including assisted living for disabled adults.
Frances Poulson serves as the Executive Director at Highgate at Paoli Pointe, leading the community with a commitment to providing a nurturing and engaging environment. She ensures that each resident's unique needs and preferences are met, fostering a fulfilling and enriching lifestyle for all.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
124
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
35.5%
Residents per day
44
Occupancy rate
35.5%
Residents per day
44
124-bed community
A larger shared setting that may offer more common spaces and organized community services.
1 year in operation
A newer community that may feature more recent facilities and programs.
Walk Score: 53 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Occupancy
In line with Delaware averageOccupied beds
44 / 124
Average residents
86 per day
Facility TypePersonal Care Homes
StatusLicensed
IssuanceApril 11, 2025
ExpirationOctober 11, 2025
CountyChester
License Number136101
Highgate at Paoli Pointe is legally operated by 600 Paoli Pointe Drive Operations Llc.
Profit StatusPROFIT
Staffing
Key information about the people who lead and staff this community.
ContactMr. Kevin Smedley, Complaint Handler
50
Total Daily Staff
38
Waking Staff
0
Resident Support Staff
33
Residents Served
30
Capacity
14
Residents Served
Specific ProgramsMaintenance Free Living, Dining Services, Excursions, Health and Wellness, Beauty Salon/Barber Services
Starting Price$5,425/month
What does this home offer?
Housing Options: Private Rooms / Semi-Private Rooms
Building Type: 3-story
Transportation Services
Fitness and Recreation
Types of Care at Highgate at Paoli Pointe
Assisted Living
Memory Care
Inspection History
In Delaware, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.
18 visits/inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
12 visits/inspections triggered by complaints
Results
14 with citations
4 without citations
Delaware average: 4 complaint visits
Delaware average: 8 inspections with citations
Show Inspection Reports
12 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Delaware average: 4 complaints
Latest inspection
Date
June 18, 2025
Complaint Investigation350 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Delaware average: 63 citations
245 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Delaware average: 59 deficiencies
1
enforcement action
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety, or regulatory standards.
Waivers: 2
Inspection Report Summary for Highgate at Paoli Pointe
The most recent inspection on June 18, 2025, identified multiple deficiencies including issues with staff qualifications and training, medication administration records, facility maintenance, and resident care practices, resulting in a fine. Earlier inspections consistently cited similar deficiencies related to incomplete criminal background checks, inadequate staff training in fire safety and dementia care, medication management errors, environmental hazards, and documentation gaps. Several complaint investigations were substantiated, including incidents of resident injury due to insufficient staffing, financial exploitation by staff, and failure to report abuse and medication errors. Enforcement actions included fines but no license suspensions or immediate jeopardy findings were listed in the available reports. The facility has shown limited improvement over time, with repeated deficiencies and incomplete implementation of plans of correction noted in follow-up visits.
Compare Memory Care around Wilmington The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.
Filter by care type
| Highgate at Paoli Pointe |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Paoli (Paoli) | 124 | No | 53 | Private Rooms / Semi-Private Rooms | A+ | - | - |
| The Lorelton |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Wilmington (The Flats) | 99 | Yes | 84 | Private Rooms / Semi-Private Rooms | - | David Parkinson - Ed | Jocelyn Dill |
| Merrill Gardens at West Chester |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | West Chester (Ward Avenue) | 94 | Yes | 14 | Private Rooms / Semi-Private Rooms | - | - | - |
| The Landing of Collegeville |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Collegeville (Collegeville) | - | Yes | 4 | Private Rooms / Semi-Private Rooms | - | - | - |
Places of interest near Highgate at Paoli Pointe
30.2 miles from city center
Estimated distance in miles from Paoli's city center to Highgate at Paoli Pointe's address, calculated via Google Maps.
— 1.32 miles to nearest hospital (Paoli Hospital)
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