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Assisted Living in San Bernardino County

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Hillcrest Care

Assisted Living in San Bernardino County

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Hillcrest Care

4280 Cypress Dr, Arrowhead Farms, CA 92407 View map
Overview of Hillcrest Care

Maintain your independence while receiving compassionate care from Hillcrest Care, a warm and inviting community in Arrowhead Farms, CA, offering top-tier assisted living services. Residents here have access to 24/7 daily living assistance and skilled nursing care depending on their care needs. With medication management assistance, housekeeping, and laundry services, residents have fewer worries and can focus more of their time doing the things they enjoy.

Accommodations here are beautifully decorated to foster a cozy and residential-like environment with telephone service and satellite television for their comfort. Residents can also participate in an array of fun and engaging activities to keep them active, entertained, and stimulated. With fresh and nutritious meals served every day, residents can easily maintain their health and nutrition. At Hillcrest Care, residents can enjoy their peace of mind knowing that the conveniences they need are within easy reach.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
5/5
California average: 3.6/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
4/5
California average: 3.2/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
3/5
California average: 3.5/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
5/5
California average: 4.3/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
4h 42m per day

This home provides 7% more nursing time per resident than the California average.

California average: 4h 23m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 6

This home is often near full

That suggests steady demand, but availability may be limited.

Higher demand than most homes in California
Occupancy rate 100%
Residents per day 6
Occupancy rate
100%
Residents per day
6

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

66% of new residents, usually for short-term rehab.

Typical stay 3 - 4 months

Private pay

31% of new residents, often for short stays.

Typical stay 3 - 4 months

Medicaid

3% of new residents, often for long-term daily care.

Typical stay 8 years

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$7.5M
Operating loss
-$608.6K
Privately-owned community Operated by a business corporation.
Home revenue
$7,502,988.00
Operating loss
$-608,620.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.3M
57.1% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$3.8M
Total costs $8.1M
Bed community size
6-bed community
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
Years in operation
19 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 29 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate
100%
37% higher than California average

California average: 73%

Occupied beds
6 / 6
Average residents 87 per day

License Details

Facility TypeResidential Care Elderly
StatusLicensed
IssuanceOctober 23, 2006
CountyEL DORADO

Ownership & Operating Entity

Hillcrest Care is legally operated by Perez, Angelita.

Safety & Compliance

Wheelchair Accessible
Emergency SystemsYes
Safety Features24-hour security and monitored emergency response system.

Payment & Insurance

1 service
Accept Medicare

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Staffing & Medical

3 services
Nursing Services
Skilled Nursing
24-Hour Staffing

Additional Policies & Features

Pets Allowed
Minimum Age62

Amenities & Lifestyle

0 amenities
ActivitiesDiverse social, educational, and recreational programs including fitness classes, concerts, book clubs, and more.
Religious ServicesYes
Volunteer ProgramsYes

Dining & Nutrition

Food DescriptionDining revolves around choice, quality and convenience, with restaurant-inspired dining, casual options, and grab-and-go choices.
Meal ScheduleBreakfast: 7:30 AM-9:00 AM; Lunch: 11:00 AM-1:00 PM; Dinner: 5:00 PM-6:30 PM
Special DietsYes

What does this home offer?

Building type icon
Building type icon

Building Type: Single-story

Dining services icon
Dining services icon

Dining Services

Beauty services icon
Beauty services icon

Beauty Services

Transportation services icon
Transportation services icon

Transportation Services

Housekeeping icon
Housekeeping icon

Housekeeping Services

Recreational activities icon
Recreational activities icon

Recreational Activities

Exercise program icon
Exercise program icon

Exercise Programs

Types of Care at Hillcrest Care

Assisted Living Nursing Home
Contact Hillcrest Care

Access & Eligibility

Ways to qualify for care at this community, including accepted programs and payment options.

Medicare Accepted

This facility is certified for eligible Medicare services.

Payment & Funding Options

Medicare

Inspection History

In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

0 visits

California average: 16 visits

Breakdown by visit type

0 total complaint visits

0 other visits Info Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.

California average

13 total complaint visits

7 other visits

5 official inspections Info Routine inspections conducted by state regulators to evaluate whether the facility meets federal and state care and safety standards.

California average: 4 official inspections

0 serious citations

A violation that poses an immediate risk to resident health or safety, or represents a substantial failure to comply with licensing requirements.

California average: 3 serious citations

0 moderate citations

A violation that does not pose an immediate risk to resident health or safety but requires correction to remain in compliance.

California average: 4 moderate citations

Latest inspection

Date August 19, 2025
Annual Inspection

Inspection Report Summary for Hillcrest Care

Most inspections found no deficiencies, with the facility consistently clean, well organized, and compliant with health and safety regulations. The most recent report from August 19, 2025, showed no deficiencies and confirmed that safety features and staff training were up to date. Earlier reports also noted no health or safety violations, and several complaint investigations were not applicable as no complaints were filed. Minor technical violations appeared once in September 2021 but did not affect overall compliance. The facility’s record shows steady compliance with no serious issues or enforcement actions over time.

Health Inspection History

Inspections
Total health inspections 4

California average 12.5


Last Health inspection on Nov 2025

Total health citations 21

California average 50.2

Citations per inspection
5.25

California average 4.65


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

20 of 21 citations resulted from standard inspections; and 1 of 21 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than California average

California average: 0.4


Serious Health citations More info 0
100% better than California average

California average: 1

0 critical citations More info California average: 0.4

0 serious citations More info California average: 1

18 moderate citations More info California average: 47.2

3 minor citations More info California average: 1.5
Citations history (last 3 years)
Environmental minor citation Info Issues related to building safety, cleanliness, maintenance, and overall living conditions. Nov 18, 2025
Corrected

Infection Control moderate citation Info Issues related to preventing and controlling infections, including hygiene practices and safety protocols. Nov 18, 2025
Corrected

Resident Rights moderate citation Info Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care. Nov 18, 2025
Corrected

Environmental minor citation Info Issues related to building safety, cleanliness, maintenance, and overall living conditions. Jul 26, 2024
Corrected

Compare Assisted Living around San Bernardino County The information below is reported by the California Department of Social Services and Department of Public Health.

Filter by care type
Rialto Assisted Living
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Rialto
94
No
57
5
52
9
7
67.0%
-
Sochun Operation Inc
Private / Semi-Private Rooms
Hillcrest Care
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Arrowhead Farms (Arrowhead Farms)
59
No
29
5
0
0
19
100.0%
-
Perez, Angelita
-
Palm View Pleasant Living – Redlands
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Redlands (North Redlands)
40
No
75
4
5
0
4
50.0%
-
Palm View Pleasant Living Inc
Shared Suites
Greenbridge Living
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Apple Valley
6
No
3
1
0
0
-
66.7%
-
-
-
Aspen Grove Home Care
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Redlands (North Redlands)
6
No
52
3
0
0
4
83.3%
A+
Aspen Grove Home Care Inc.
Private / Shared Rooms

Living Spaces & Floor Plans

Two Bedroom & Two Bath Cottage 1,270 sq. ft.
Two Bedroom & Two Bath Cottage 1,270 Sq. Ft.
Two Bedroom & Two Bath Cottage 1,217 sq. ft.
Two Bedroom & Two Bath Cottage 1,217 Sq. Ft.
Two Bedroom & Two Bath Cottage 1,177 sq. ft.
Two Bedroom & Two Bath Cottage 1,177 Sq. Ft.
Two Bedroom & Two Bath Cottage 909 sq. ft.
Two Bedroom & Two Bath Cottage 909 Sq. Ft.
One Bedroom & Den Cottage 1,024 sq. ft.
One Bedroom & Den Cottage 1,024 Sq. Ft.
One Bedroom Cottage 852 sq. ft.
One Bedroom Cottage 852 Sq. Ft.
One Bedroom & Den Cottage 774 sq. ft.
One Bedroom & Den Cottage 774 Sq. Ft.
One Bedroom Apt Cottage 671 sq. ft.
One Bedroom Apt Cottage 671 Sq. Ft.
Hillcrest Care – Hillcrest-Strategic-Plan-for-an-Aging-California-Population.pdf
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Hillcrest Care – Hillcrest-Californias-State-Plan-for-AD.pdf
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Places of interest near Hillcrest Care

Address 0.5 miles from city center

Address 4280 Cypress Dr, Arrowhead Farms, CA 92407

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 59
Employees 59
Contractors 0
Staff to resident ratio 1.16:1
1156763% better than California average

California average ratio: 0.00:1

Avg staff/day 26
Average shift 7.5 hours
0% compared with California average

California average: 7.7 hours

Total staff hours (quarter) 17,644
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 1
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.4 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 12
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.6 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 40
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.6 hours

No contractors work on this role.

Contractor staffing

Total hours from contractors

0%

0 contractor hours this quarter

No contractor roles were reported this quarter.

Staff by category
Certified Nursing Assistant4004011,52491100%7.6
Licensed Practical Nurse120123,77891100%8.6
Nurse Practitioner1015366774%8
Administrator1015206571%8
RN Director of Nursing1014826167%7.9
Other Dietary Services Staff1012185156%4.3
Registered Nurse1012022426%8.4
Dietitian1011925156%3.8
Dental Services Staff1011925156%3.8
40 Certified Nursing Assistant
% of Days 100%
12 Licensed Practical Nurse
% of Days 100%
1 Nurse Practitioner
% of Days 74%
1 Administrator
% of Days 71%
1 RN Director of Nursing
% of Days 67%
1 Other Dietary Services Staff
% of Days 56%
1 Registered Nurse
% of Days 26%
1 Dietitian
% of Days 56%
1 Dental Services Staff
% of Days 56%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
51 residents
Residents by payment source
Medicare
13 residents (25.5%)
Medicaid
1 resident (2%)
Private pay or other
37 residents (72.5%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 7.9
19% worse than California average

California average: 6.6

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 12.6
11% worse than California average

California average: 11.3

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 20.7%
87% worse than California average

California average: 11.1%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 8.6%
28% better than California average

California average: 12.0%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 8.4%
26% better than California average

California average: 11.3%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 3.7%
125% worse than California average

California average: 1.7%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 0.0%
100% better than California average

California average: 5.0%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.0%
100% better than California average

California average: 1.2%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 6.3%
50% worse than California average

California average: 4.2%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.0%
100% better than California average

California average: 6.7%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
In line with California average

California average: 98.5%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
In line with California average

California average: 98.2%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 98.8%
5% better than California average

California average: 94.0%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 95.0%
In line with California average

California average: 93.2%

Guides for Better Senior Living

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Financial Aid for California Seniors

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Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+, California resident, Medi-Cal eligible, nursing home risk.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

In-Home Supportive Services (IHSS)

California IHSS

Age 65+, California resident, Medicaid-eligible or low-income.

~$1,732/month (individual, Medi-Cal threshold).

$2,000 (individual).

Can hire family as caregivers.

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

~$2,829/month (300% FBR, individual).

$2,000 (individual).

Available in 38 counties; waitlists common.

Property Tax Postponement Program (PTP)

CA PTP

Age 62+, California resident, own and live in home, 40% equity.

~$51,500/year (household, adjusted annually).

Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.

~$2,829/month (300% FBR, individual).

$2,000 (individual).

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

California CARES Program

CA CARES

Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

No strict limit; cost-sharing above ~$2,500/month threshold.

Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Low-Income Home Energy Assistance Program (LIHEAP)

CA LIHEAP

Age 60+ priority, California resident, low-income, utility/heating need.

~$2,510/month (200% of poverty level, individual).

Not applicable; income-focused.

High demand in inland/coastal extremes; weatherization capped at $5,000/home.

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