Hillcrest Care

Nursing Home, Assisted Living, Independent Living, Memory Care, Residential Care & Skilled Nursing · Arrowhead Farms, CA

CMS overall rating

Hillcrest Care

Nursing Home, Assisted Living, Independent Living, Memory Care, Residential Care & Skilled Nursing · Arrowhead Farms, CA

CMS overall rating

4280 Cypress Dr, Arrowhead Farms, CA 92407 View map

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Hillcrest Care accepts Medicare, Medicaid, and private pay.

Calculator: See prices in your area

Hillcrest Care accepts Medicare, Medicaid, and private pay.

Overview of Hillcrest Care

Maintain your independence while receiving compassionate care from Hillcrest Care, a warm and inviting community in Arrowhead Farms, CA, offering top-tier assisted living services. Residents here have access to 24/7 daily living assistance and skilled nursing care depending on their care needs. With medication management assistance, housekeeping, and laundry services, residents have fewer worries and can focus more of their time doing the things they enjoy.

Accommodations here are beautifully decorated to foster a cozy and residential-like environment with telephone service and satellite television for their comfort. Residents can also participate in an array of fun and engaging activities to keep them active, entertained, and stimulated. With fresh and nutritious meals served every day, residents can easily maintain their health and nutrition. At Hillcrest Care, residents can enjoy their peace of mind knowing that the conveniences they need are within easy reach.

Facility Direct Line (909) 882-2965 info@livingathillcrest.org

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day vs California averages

Total nursing care This home is ranked 53rd out of 288 homes we track in California for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.

4h 42m

11% above state avg

Staff type

Hours / day / resident

vs state avg

Weekend Total Nursing

4h 26m

All 1 underlying metrics are above the state average

Capacity and availability

136 days

6-bed community

A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.

19 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 29 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate

100%

Higher than the California average: 72.8%

Occupied beds

6 / 6

Average occupied beds in California homes 87 beds

Facility TypeResidential Care Elderly

IssuanceOctober 23, 2006

CountyEl Dorado

Hillcrest Care is legally operated by Perez, Angelita, and administered by Angelita Perez.

Wheelchair Accessible

Emergency SystemsYes

Safety Features24-hour security and monitored emergency response system.

Accept Medicare

Rehabilitation Services

Respite Care

24-Hour Staffing

Minimum Age62

Religious Services

Volunteer Program

Since 2021 · 5 years of data These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability. 0 citations 5 total visits 0 complaint visits 5 official inspections

Inspection Score

15 points above the California average for nursing homes (81/100)

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. California state average

Overall vs. CA average

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	CA Average	vs. CA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	0	10	This facility has 100% fewer total citations than a typical California nursing home (0 vs. CA avg 10).↓ 100% better

Standout metricNo citations on file since 2021 — the California average is 10.

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.	This Facility	CA Average	vs. CA Avg
Total inspections Combined count of official scheduled inspections, complaint visits and other regulatory visits. California counts each evaluation report, so one trip can count twice when it serves two purposes.	5	16	This facility has had 69% fewer total inspections than the California average (5 vs. CA avg 16). More inspections can mean more regulatory scrutiny rather than worse care.↓ 69% fewer
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff.	0	13	This facility has had 100% fewer complaint visits than the California average (0 vs. CA avg 13). More inspections can mean more regulatory scrutiny rather than worse care.↓ 100% fewer Rank #1 / 1387 Complaint visits — State benchmarked This home is ranked 1st out of 1,387 homes we track in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1387 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other visits Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.	0	7	This facility has had 100% fewer other visits than the California average (0 vs. CA avg 7). More inspections can mean more regulatory scrutiny rather than worse care.↓ 100% fewer
Official inspections Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.	5	4	This facility has had 25% more official inspections than the California average (5 vs. CA avg 4). More inspections can mean more regulatory scrutiny rather than worse care.↑ 25% more

Show Inspection Reports

Inspections Since 2022 · 4 years of data

Total health inspections 4

California average 12.5

Last Health inspection on Nov 2025

Total health citations

California average 50.2

Citations per inspection

5.25

California average 4.65

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

20 of 21 citations resulted from standard inspections; and 1 of 21 resulted from complaint investigations.

Breakdown of citation severity (last 4 years)

Critical health citations

100% better than California average

California average: 0.4

Serious health citations

100% better than California average

California average: 1

0 critical citations California average: 0.4

0 serious citations California average: 1

18 moderate citations California average: 47.2

3 minor citations California average: 1.5

Citations history (last 4 years)

Environmental minor citation Nov 18, 2025

Corrected

Infection Control moderate citation Nov 18, 2025

Corrected

Resident Rights moderate citation Nov 18, 2025

Corrected

Environmental minor citation Jul 26, 2024

Corrected

Total staff 57

Employees 57

Contractors 0

Staff to resident ratio 1.12 : 1

38% fewer staff per resident than California average

Avg staff/day 24

Average shift 7.6 hours

0% compared with California average

Total staff hours (quarter) 16,678

Nursing staff breakdown

8.5 hours

8.3 hours

7.3 hours

Contractor staffing

Total hours from contractors 0% — all staff are direct employees this quarter

Staff by category


Certified Nursing Assistant	39	39	10,952	92	100%	7.3
Licensed Practical Nurse	10	10	3,768	92	100%	8.3
RN Director of Nursing	2	2	549	61	66%	8
Administrator	1	1	496	62	67%	8
Nurse Practitioner	1	1	480	60	65%	8
Registered Nurse	1	1	271	32	35%	8.5
Other Dietary Services Staff	1	1	128	29	32%	4.4
Dental Services Staff	1	1	28	8	9%	3.4
Respiratory Therapy Technician	1	1	7	2	2%	3.3

39 Certified Nursing Assistant

% of Days 100%

10 Licensed Practical Nurse

% of Days 100%

2 RN Director of Nursing

% of Days 66%

1 Administrator

% of Days 67%

View All Staffing Data in San Bernardino County

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 7.9

19% worse than California average

California average: 6.6

Functional decline score 12.6

11% worse than California average

California average: 11.3

Long-stay resident measures

Need for Help with Daily Activities Increased 20.7%

87% worse than California average

California average: 11.1%

Walking Ability Worsened 8.6%

28% better than California average

California average: 12.0%

Low Risk Residents with Bowel/Bladder Incontinence 8.4%

26% better than California average

California average: 11.3%

Falls with Major Injury 3.7%

125% worse than California average

California average: 1.7%

High Risk Residents with Pressure Ulcers 0.0%

100% better than California average

California average: 5.0%

Urinary Tract Infection 0.0%

100% better than California average

California average: 1.2%

Lost Too Much Weight 6.3%

50% worse than California average

California average: 4.2%

Depressive Symptoms 0.0%

100% better than California average

California average: 6.7%

Pneumococcal Vaccine 100.0%

In line with California average

California average: 98.5%

Influenza Vaccine 100.0%

In line with California average

California average: 98.2%

Short-stay resident measures

Pneumococcal Vaccine 98.8%

5% better than California average

California average: 94.0%

Influenza Vaccine 95.0%

In line with California average

California average: 93.2%

Breakdown by payment type

Medicare

66% of new residents, usually for short-term rehab.

Typical stay 3 - 4 months

Private pay

31% of new residents, often for short stays.

Typical stay 3 - 4 months

Medicaid

3% of new residents, often for long-term daily care.

Typical stay 8 years

Total residents 51

Medicare

25.5% of residents

Medicaid

2% of residents

Private pay or other

72.5% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Hillcrest Care from 2016–2023, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 12/2023.

Occupancy Rate 86.8% ↓ 1.5pp vs 2022

Net Patient Income -$608.6K ↓ ~$1.8M vs 2022

Payroll Costs $4.7M ↑ ~$456.7K vs 2022

Operating Margin -8.3% ↓ 22.5pp vs 2022

Metric	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	99.1%	96.9%	100.5%	95.1%	98.2%	85.8%	88.3%	86.8%
Beds	59	59	59	59	59	59	59	59
Net Income	-$3,665,515	$140,160	$138,943	$460,924	$2,417,106	$381,236	$1,162,504	-$608,620
Gross Revenue	N/A	$4,128,969	$4,534,684	$5,180,507	$6,189,016	$7,385,449	$8,161,566	$7,502,988
Operating Expenses	$3,665,515	$3,988,809	$4,532,005	$5,307,468	$5,690,255	$8,003,208	$7,016,668	$7,944,112
Net Patient Income	-$3,665,515	$140,160	$158,943	$460,924	$2,489,862	$437,472	$1,162,504	-$608,620
Net Patient Revenue	N/A	$4,128,969	$4,690,948	$5,768,392	$8,180,117	$8,440,680	$8,179,172	$7,335,492
Payroll Costs	$1,760,909	$1,862,138	$2,497,750	$2,963,502	$3,275,999	$4,201,063	$4,288,079	$4,744,758
Operating Margin %	N/A	3.4%	3.4%	8.0%	30.4%	5.2%	14.2%	-8.3%
Medicare %	5.9%	14.8%	18.6%	22.2%	32.0%	40.2%	35.5%	39.5%
Medicaid %	37.5%	23.8%	79.2%	20.1%	13.0%	9.1%	63.1%	45.0%
Private %	56.6%	61.4%	2.1%	57.8%	55.1%	50.8%	1.5%	15.5%
Net Patient Revenue/Day	N/A	$198	$217	$282	$386	$457	$430	$392
Cost/Day	$171	$191	$209	$259	$268	$433	$369	$425
Avg Length of Stay	310.0 days	260.8 days	171.7 days	259.2 days	249.4 days	121.6 days	N/A	136.5 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$7.3M

Net patient income

-$608.6K

For-profit Corporation

Net patient revenue

$7.3M

Net patient income

-$608.6K

Payroll costs

$4.7M 64.7% of net patient revenue

Other operating costs

$3.2M

Total costs

$7.9M

What does this home offer?

Pets Allowed

Building Type: Single-story

Beauty Services

Transportation Services

Housekeeping Services

Recreational Activities

Exercise Programs

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (66% of admissions), and a typical Medicare stay runs around 3 - 4 months.

Coverage residents most often arrive under.

Medicare 66%

Private pay 31%

Medicaid 3%

Coverage residents most often leave under.

Medicare 61%

Private pay 36%

Medicaid 2%

0.5 miles from city center Estimated distance in miles from Arrowhead Farms's city center to Hillcrest Care's address, calculated via Google Maps.

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Compare Nursing Homes around San Bernardino County

Info below is compiled from CMS reports & the CA Dept. of Social Services (CDSS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.


Highland Palms Healthcare Center	NH SNF	Highland (Cypress)	99 Facility 99 CA AVG 104 Rank #725 / 1,646	91.1% Facility 91.1% CA AVG 73.9 Rank #319 / 1,492	+23%	3.17 Facility 3.17 CA AVG 4.22 Rank #272 / 288	-45%	-25%	$0 Facility $0 CA AVG $56.5k Rank #1 / 293	-	33 Facility 33 CA AVG 50.2 Rank #114 / 290	3.7 Facility 3.7 CA AVG 4.6 Rank #114 / 290	-	90	A+	57	Sivakami Sivapalan	$18.5MFiscal year ending 12/2023 Facility $18.5MFiscal year ending 12/2023 CA AVG $15.4M Rank #75 / 259	$8.2MFiscal year ending 12/2023 Facility $8.2MFiscal year ending 12/2023 CA AVG $8.9M Rank #135 / 259	44.2%Fiscal year ending 12/2023 Facility 44.2%Fiscal year ending 12/2023 CA AVG 60.4% Rank #237 / 259	56024
Hillcrest Care	NH AL IL MC RESC SNF	Arrowhead Farms	6 Facility 6 CA AVG 104 Rank #1,319 / 1,646	100.0% Facility 100.0% CA AVG 73.9 Rank #1 / 1,492	+35%	4.70 Facility 4.70 CA AVG 4.22 Rank #53 / 288	-80%	+11%	$0 Facility $0 CA AVG $56.5k Rank #1 / 293	96 Facility 96 CA AVG 81 Rank #1 / 1,475	21 Facility 21 CA AVG 50.2 Rank #37 / 290	5.3 Facility 5.3 CA AVG 4.6 Rank #216 / 290	-	6	-	29 Facility 29 CA AVG 59 Rank #1,732 / 2,058	Red Willow County Hillcrest Nursing Home	$7.3MFiscal year ending 12/2023 Facility $7.3MFiscal year ending 12/2023 CA AVG $15.4M Rank #231 / 259	$4.7MFiscal year ending 12/2023 Facility $4.7MFiscal year ending 12/2023 CA AVG $8.9M Rank #229 / 259	64.7%Fiscal year ending 12/2023 Facility 64.7%Fiscal year ending 12/2023 CA AVG 60.4% Rank #48 / 259	555890
Arrowhead Springs Healthcare Center	NH MC SNF	San Bernardino (Perris Hills)	119 Facility 119 CA AVG 104 Rank #596 / 1,646	92.1% Facility 92.1% CA AVG 73.9 Rank #289 / 1,492	+25%	4.56 Facility 4.56 CA AVG 4.22 Rank #63 / 288	-21%	+8%	$0 Facility $0 CA AVG $56.5k Rank #1 / 293	-	32 Facility 32 CA AVG 50.2 Rank #106 / 290	3.6 Facility 3.6 CA AVG 4.6 Rank #103 / 290	-	110	-	69	Yamaliel Sanchez Gonzalez	$14.4MFiscal year ending 12/2023 Facility $14.4MFiscal year ending 12/2023 CA AVG $15.4M Rank #125 / 259	$8.5MFiscal year ending 12/2023 Facility $8.5MFiscal year ending 12/2023 CA AVG $8.9M Rank #123 / 259	58.7%Fiscal year ending 12/2023 Facility 58.7%Fiscal year ending 12/2023 CA AVG 60.4% Rank #81 / 259	55708
Redlands Healthcare Center	NH AL HOS IL MC PC RC SNF	Redlands (South Redlands)	78 Facility 78 CA AVG 104 Rank #935 / 1,646	92.3% Facility 92.3% CA AVG 73.9 Rank #286 / 1,492	+25%	3.11 Facility 3.11 CA AVG 4.22 Rank #281 / 288	-49%	-26%	$0 Facility $0 CA AVG $56.5k Rank #1 / 293	-	17 Facility 17 CA AVG 50.2 Rank #22 / 290	4.3 Facility 4.3 CA AVG 4.6 Rank #163 / 290	-	72	-	26 Facility 26 CA AVG 59 Rank #1,773 / 2,058	Shuang Bai	$14.9MFiscal year ending 10/2023 Facility $14.9MFiscal year ending 10/2023 CA AVG $15.4M Rank #119 / 259	$6.8MFiscal year ending 10/2023 Facility $6.8MFiscal year ending 10/2023 CA AVG $8.9M Rank #165 / 259	45.8%Fiscal year ending 10/2023 Facility 45.8%Fiscal year ending 10/2023 CA AVG 60.4% Rank #230 / 259	55001
Grand Terrace Health Care Center	NH SNF	Grand Terrace	59 Facility 59 CA AVG 104 Rank #1,086 / 1,646	86.6% Facility 86.6% CA AVG 73.9 Rank #423 / 1,492	+17%	4.11 Facility 4.11 CA AVG 4.22 Rank #131 / 288	+12%	-3%	$0 Facility $0 CA AVG $56.5k Rank #1 / 293	-	30 Facility 30 CA AVG 50.2 Rank #96 / 290	7.5 Facility 7.5 CA AVG 4.6 Rank #275 / 290	1	51	-	67	-	$10.2M*Fiscal year ending 12/2022These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.	$4.3M*Fiscal year ending 12/2022These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.	42%*Fiscal year ending 12/2022These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.	55129

Nursing Home Explorer

Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+

General California resident, Medi-Cal eligible, nursing home risk.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

Benefits

In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+

General California resident, Medicaid-eligible or low-income.

Income Limits ~$1,732/month individual, Medi-Cal threshold

Asset Limits $2,000 individual

Can hire family as caregivers.

Benefits

Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+

General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 38 counties; waitlists common.

Benefits

Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+

General California resident, own and live in home, 40% equity.

Income Limits (2025) ~$51,500/year household, adjusted annually

Asset Limits Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits

Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled

General California resident, Medi-Cal-eligible, nursing home-eligible.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits

Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —

General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

Who is the owner of Hillcrest Care?

Hillcrest Care is legally operated by Perez, Angelita, and administered by Angelita Perez.

Is Hillcrest Care in a walkable area?

Hillcrest Care has a walk score of 29. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the occupancy rate at Hillcrest Care?

Hillcrest Care's occupancy is 100%.

How long has Hillcrest Care been in business?

Hillcrest Care has been operating for approximately 19 years, based on available licensing and registration records.

Does Hillcrest Care have different floorplan options?

Yes — see the floorplan options available at Hillcrest Care on this page.

Are pets allowed at Hillcrest Care?

Yes, Hillcrest Care allows residents to bring their pets.

Does Hillcrest Care operate as a for-profit or non-profit?

Hillcrest Care is registered as a for-profit in CA.

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Hillcrest Care

Overview of Hillcrest Care

Quality ratings

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Safety & Compliance

Payment & Insurance

Therapy & Rehabilitation

Staffing & Medical

Additional Policies & Features

Amenities & Lifestyle

Contact Hillcrest Care

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Citations Citations are formal regulatory issues recorded during state inspections.

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.

CMS Health Inspection History

Inspections Since 2022 · 4 years of data

Breakdown of citation severity (last 4 years)

Citations history (last 4 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

39 Certified Nursing Assistant

10 Licensed Practical Nurse

2 RN Director of Nursing

1 Administrator

1 Nurse Practitioner

1 Registered Nurse

1 Other Dietary Services Staff

1 Dental Services Staff

1 Respiratory Therapy Technician

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

What does this home offer?

Who this home usually serves

Mostly short-term rehab stays

Admissions

Discharges

Living Spaces & Floor Plans for Hillcrest Care

2 bedroom

2 bedroom

2 bedroom

2 bedroom

1 Bedroom

1 Bedroom

1 Bedroom

1 Bedroom

Places of interest near Hillcrest Care

Calculate Travel Distance to Hillcrest Care

Compare Nursing Homes around San Bernardino County

Financial Assistance for Nursing Home in California

Multipurpose Senior Services Program

In-Home Supportive Services (IHSS)

Multipurpose Senior Services Program (MSSP)

Property Tax Postponement Program (PTP)

Assisted Living Waiver (ALW)

California CARES Program

Financial Assistance for
Nursing Home in California