Total health inspections
6
Missouri average 6.6
Last Health inspection on Mar 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Hillcrest Care Center, Inc
Nursing Home
Hillcrest Care Center, Inc
Nursing Home
Hillcrest Care Center is located in DeSoto, MO, and provides comprehensive long-term care services under physician supervision. The facility offers a wide range of services including skilled nursing care, rehabilitation services, and complete dining services. Residents can also benefit from transportation services to medical appointments.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
120
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
64.2%
Residents per day (avg)
88
Occupancy rate
64.2%
Residents per day (avg)
88
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
12% of new residents, usually for short-term rehab.
Typical stay
24 days
Private pay
54% of new residents, often for short stays.
Typical stay
3 - 4 months
Medicaid
34% of new residents, often for long-term daily care.
Typical stay
11 - 12 months
Finances and operations
Proprietary home
Corporation
Home revenue
$5.7M
Operating loss
-$157.9K
Proprietary home
Corporation
Home revenue
$5,730,717.00
Operating loss
$-157,892.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$2.7M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$3.2M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$5.9M
120-bed community
A larger shared setting that may offer more common spaces and organized community services.
About this community
Facility Type
SNF
Additional licensing details
CMS Certification Number:
265620
Certification type:
Medicare/Medicaid
County:
JEFFERSON
Ownership & operating entity
Hillcrest Care Center, Inc is administrated by CYNTHIA TINDALL.
Owner name:
HILLCREST CARE CENTER, INC
Care Services
Doctor on Staff
Nursing Services
Rehabilitation Services
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
All Levels of Care
Amenities & Lifestyle
Programs & Activities
Specific Programs
About Us, Services, Calendar, Virtual Tour, Resident Transportation, Careers, Contact Us, Pay My Bill
Dining & Nutrition
Food Description
The facility offers complete dining services with a variety of nutritious meals and snacks that residents can choose from based on their individual preferences.
Compare Nursing Homes around Missouri
The information below is reported by the Missouri Department of Health and Senior Services, Division of Regulation and Licensure.
Aberdeen Heights
-32%
+39%
+39%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MO 63122-5536
38
No
-
ASHFIELD ACTIVE LIVING AND WELLNESS COMMUNITIES, INC.
92.6%
$27,329,327.00
$7,175,451.00
26.3%
34.30
5.1831
-
9
-
-32%+39%+39%
Bertrand Nursing And Rehab Center
+42%
-2%
+18%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Bertrand
60
No
5
CHANCE, DON
78.8%
$5,145,452.00
$2,268,233.00
44.1%
53.70
3.6515
-
10
-
+42%-2%+18%
Hillcrest Care Center, Inc
+2%
-1%
-4%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MO 63020-2706
120
No
-
TINDALL, CINDY
64.2%
$5,546,854.00
$2,650,559.00
47.8%
87.60
3.7125
1
24
1
+2%-1%-4%
Adair Village
-2%
+5%
-67%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MO 64735-1127
120
No
-
VOGT, MARK
21.7%
$2,609,859.00
$1,035,294.00
39.7%
51.50
3.9409
-
29
2
-2%+5%-67%
Good Shepherd Care Community
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
HC
Hospice Care
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Concordia
-
No
38
-
-
-
-
-
-
-
-
-
-
-
-
Aberdeen Heights
Type of care:
SNF
AL
Community:
MO 63122-5536
Bed Count:
38
Pets Allowed:
No
Operator:
ASHFIELD ACTIVE LIVING AND WELLNESS COMMUNITIES, INC.
CCN:
265841
Occupancy:
92.6%
Home Revenue:
$27,329,327.00
Payroll Costs:
$7,175,451.00
Payroll %:
26.3%
Avg Residents/Day:
34.30
Overall Rating:
Adj Nurse Hours:
5.1831
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
9
RN share vs State Avg:
-32%
-32%
Staffing vs State Avg:
+39%
+39%
Occupancy vs State Avg:
+39%
+39%
Bertrand Nursing And Rehab Center
Type of care:
SNF
AL
Community:
Bertrand
Bed Count:
60
Pets Allowed:
No
Operator:
CHANCE, DON
CCN:
265678
Occupancy:
78.8%
Home Revenue:
$5,145,452.00
Payroll Costs:
$2,268,233.00
Payroll %:
44.1%
Avg Residents/Day:
53.70
Overall Rating:
Adj Nurse Hours:
3.6515
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
10
RN share vs State Avg:
+42%
+42%
Staffing vs State Avg:
-2%
-2%
Occupancy vs State Avg:
+18%
+18%
Hillcrest Care Center, Inc
Type of care:
SNF
AL
Community:
MO 63020-2706
Bed Count:
120
Pets Allowed:
No
Operator:
TINDALL, CINDY
CCN:
265620
Occupancy:
64.2%
Home Revenue:
$5,546,854.00
Payroll Costs:
$2,650,559.00
Payroll %:
47.8%
Avg Residents/Day:
87.60
Overall Rating:
Adj Nurse Hours:
3.7125
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
24
Severe Citations:
1
RN share vs State Avg:
+2%
+2%
Staffing vs State Avg:
-1%
-1%
Occupancy vs State Avg:
-4%
-4%
Adair Village
Type of care:
SNF
AL
Community:
MO 64735-1127
Bed Count:
120
Pets Allowed:
No
Operator:
VOGT, MARK
CCN:
265347
Occupancy:
21.7%
Home Revenue:
$2,609,859.00
Payroll Costs:
$1,035,294.00
Payroll %:
39.7%
Avg Residents/Day:
51.50
Overall Rating:
Adj Nurse Hours:
3.9409
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
29
Severe Citations:
2
RN share vs State Avg:
-2%
-2%
Staffing vs State Avg:
+5%
+5%
Occupancy vs State Avg:
-67%
-67%Places of interest near Hillcrest Care Center, Inc
0.0 miles from city center
DE SOTO, MO 63020-2706
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
88
Total Staff
79
Employees
9
Contractors
26,956
Total Hours (Quarter)
35
Avg Staff/Day
8.5
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 7 | 10.9 | No |
| Licensed Practical Nurse | 6 | 9.7 | No |
| Certified Nursing Assistant | 35 | 8.4 | No |
Staff by Category
Administration ⓘ
1 staff
7.8hs shift avg
Nursing Staff ⓘ
73 staff
8.7hs shift avg
Physicians & Practitioners ⓘ
1 staff
7.9hs shift avg
Therapy Services ⓘ
8 staff
5.8hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
1 staff
1.7hs shift avg
Dietary Services ⓘ
1 staff
7.2hs shift avg
Other Services ⓘ
3 staff
7.5hs shift avg
Contractor Analysis
3.2%
of total hours from contractors
861 contractor hours this quarter
Respiratory Therapy Technician: 2
Physical Therapy Aide: 2
Qualified Social Worker: 1
Physical Therapy Assistant: 1
Occupational Therapy Aide: 1
Occupational Therapy Assistant: 1
Speech Language Pathologist: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 35 | 0 | 35 | 12,640 | 91 | 100% | 8.4 |
| Medication Aide/Technician | 14 | 0 | 14 | 4,490 | 91 | 100% | 8.7 |
| Nurse Aide in Training | 9 | 0 | 9 | 2,251 | 88 | 97% | 8.9 |
| Registered Nurse | 7 | 0 | 7 | 1,879 | 91 | 100% | 10.9 |
| Licensed Practical Nurse | 6 | 0 | 6 | 1,685 | 88 | 97% | 9.7 |
| RN Director of Nursing | 2 | 0 | 2 | 977 | 63 | 69% | 8.5 |
| Dental Services Staff | 3 | 0 | 3 | 897 | 63 | 69% | 7.5 |
| Administrator | 1 | 0 | 1 | 478 | 61 | 67% | 7.8 |
| Nurse Practitioner | 1 | 0 | 1 | 466 | 59 | 65% | 7.9 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 410 | 61 | 67% | 6.7 |
| Dietitian | 1 | 0 | 1 | 332 | 46 | 51% | 7.2 |
| Physical Therapy Assistant | 0 | 1 | 1 | 258 | 36 | 40% | 7.2 |
| Physical Therapy Aide | 0 | 2 | 2 | 60 | 27 | 30% | 2.2 |
| Occupational Therapy Aide | 0 | 1 | 1 | 46 | 6 | 7% | 7.7 |
| Qualified Social Worker | 0 | 1 | 1 | 46 | 27 | 30% | 1.7 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 26 | 3 | 3% | 8.8 |
| Speech Language Pathologist | 0 | 1 | 1 | 14 | 7 | 8% | 2 |
Health Inspection History
Inspections
Total health citations
24
Citations per inspection
4
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
21 of 24 citations resulted from standard inspections; and 3 of 24 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
1
1
43% worse than Missouri averageMissouri average: 0.7
Serious Health citations
0
0
100% better than Missouri averageMissouri average: 1
1 critical citation
0 serious citations
22 moderate citations
1 minor citation
Citations history (last 3 years)
Abuse/Neglect moderate citation
Mar 28, 2025
Corrected
Nursing Services moderate citation
Oct 24, 2024
Corrected
Quality of Care moderate citation
Oct 24, 2024
Corrected
Quality of Care moderate citation
Oct 24, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit Corporation
Part of: HEALTH SYSTEMS
Resident Census by Payment Source
80
Total Residents
Medicare
2
(2.5%)
ⓘ
Medicaid
60
(75%)
ⓘ
Private Pay/Other
18
(22.5%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.3
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.3
15% better than Missouri averageMissouri average: 10.9
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
13.3
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
13.3
32% better than Missouri averageMissouri average: 19.5
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
16.3%
Percent of long-stay residents whose need for help with daily activities has increased
16.3%
17% better than Missouri averageMissouri average: 19.8%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
15.0%
Percent of long-stay residents whose ability to move independently worsened
15.0%
27% better than Missouri averageMissouri average: 20.6%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
8.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
8.6%
52% better than Missouri averageMissouri average: 18.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
6.0%
Percent of long-stay residents experiencing one or more falls with major injury
6.0%
49% worse than Missouri averageMissouri average: 4.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.8%
Percent of long-stay high risk residents with pressure ulcers
3.8%
24% better than Missouri averageMissouri average: 5.0%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.3%
Percent of long-stay residents with a urinary tract infection
0.3%
88% better than Missouri averageMissouri average: 2.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
5.5%
Percent of long-stay residents who lose too much weight
5.5%
In line with Missouri averageMissouri average: 5.6%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Missouri averageMissouri average: 12.8%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
23.0%
Percent of long-stay residents who received an antipsychotic medication
23.0%
5% worse than Missouri averageMissouri average: 22.0%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
74.7%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
74.7%
12% worse than Missouri averageMissouri average: 85.2%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.8%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.8%
In line with Missouri averageMissouri average: 90.9%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
61.7%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
61.7%
7% worse than Missouri averageMissouri average: 66.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
6.6%
Percent of short-stay residents who newly received an antipsychotic medication
6.6%
197% worse than Missouri averageMissouri average: 2.2%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
72.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
72.3%
14% better than Missouri averageMissouri average: 63.5%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$11K
85% lower than Missouri averageMissouri average: $73K
Number of fines
1
59% fewer fines than Missouri averageMissouri average: 2.4
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Missouri averageMissouri average: 0.7
Fines amount comparison
Fines amount comparison
This facility
$11K
Missouri average
$73K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 8, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 8, 2024
$11K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Hillcrest Care Center, Inc based on CMS SNF Cost Reports.
Occupancy Rate
64.2%
↑ 3.8pp vs 2022
Net Income
-$157,892
↑ ~$66K vs 2022
Total Payroll
$3,277,035
↑ ~$66K vs 2022
Profit Margin
-2.9%
↑ 1.3pp vs 2022
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