Total staff
283
Employees
242
Contractors
41
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Hillcrest Convalescent Center
Nursing Home · Durham, NC
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Hillcrest Convalescent Center
Nursing Home · Durham, NC
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Hillcrest Convalescent Center accepts Medicare, Medicaid, and private pay.
Set in Durham, North Carolina, Hillcrest Convalescent Center is a distinguished assisted living community offering various services, including Short-term Inpatient Rehabilitation, 24/7 Skilled Nursing, and Assisted Living. Hillcrest Durham is positioned just on the outskirts of the bustling downtown area, providing residents with easy access to local treasures. Rooted in seven decades of dedicated experience in senior care, it ensures that the level of care and contentment provided meets the highest standards. Their grounds exude tranquility, fostering an atmosphere of privacy and serenity.
Hillcrest Durham stands out by affording residents unparalleled privacy, personalized attention, and utmost convenience at the heart of Bull City, bolstered by round-the-clock skilled nursing care. Whether one requires a moderate level of assistance or a comprehensive care approach, Hillcrest Durham stands steadfast in delivering exceptional support. Within its spacious accommodations—featuring choices between private, semi-private, and even fully-appointed two-room suites—seniors find the ideal setting.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 11th out of 65 homes in North Carolina.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 11th out of 65 homes in North Carolina.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 46m per day
Rank #11 / 65Nurse hours — State benchmarkedThis home is ranked 11th out of 65 homes in North Carolina.Shows adjusted nurse hours per resident per day benchmarked to the North Carolina average, with a ranking across 65 North Carolina SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs North Carolina avg
+45%
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 5h 4m per day |
Capacity and availability
This home usually has availability
Occupancy lower than 85% suggests more openings may be available.
Occupancy rate
83.1%
Rank #24 / 70Occupancy rate — State benchmarkedThis home is ranked 24th out of 70 homes in North Carolina.Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 70. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
53 days
Occupancy rate
83.1%
Rank #24 / 70Occupancy rate — State benchmarkedThis home is ranked 24th out of 70 homes in North Carolina.Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 70. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
53 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Breakdown by payment type
Medicare
93% of new residents, usually for short-term rehab.
Typical stay
29 days
Private pay
5% of new residents, often for short stays.
Typical stay
2 years
Medicaid
2% of new residents, often for long-term daily care.
Typical stay
7 - 8 months
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$35.3M
Profit
$2.0M
Privately-owned community
Operated by a business corporation.
Home revenue
$35.3M Rank #15 / 72Revenue — State benchmarkedThis home is ranked 15th out of 72 homes in North Carolina.Shows this facility's annual revenue compared to the North Carolina SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Profit
$2.0M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #11 / 72Payroll — State benchmarkedThis home is ranked 11th out of 72 homes in North Carolina.Shows total annual staff payroll benchmarked to the North Carolina average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$15.5M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #11 / 72Payroll — State benchmarkedThis home is ranked 11th out of 72 homes in North Carolina.Shows total annual staff payroll benchmarked to the North Carolina average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$16.8M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$32.3M
Walk Score: 81 / 100 Rank #3 / 73Walk Score — State benchmarkedThis home is ranked 3rd out of 73 homes in North Carolina.Shows how walkable this facility's neighborhood is compared to the average Walk Score across North Carolina SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
About this community
Rehabilitation Services
Respite Care
Short-Term Rehab
24-Hour Staffing
Inpatient Short Term Rehabilitation
Home Care
24/7 Skilled Nursing
Outpatient Physical Therapy
Food DescriptionHillcrest residents enjoy a variety of delicious and nutritious choices at every meal. There is also the option for special requests that cater to the unique needs, tastes and desires of our residents and guests.
Financial Assistance for
Nursing Home in North Carolina
Hillcrest Convalescent Center is located in Durham, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Staffing Data
Reporting period: April 1 – June 30, 2025 (Q2 2025). Source: CMS Payroll-Based Journal report.
Staff to resident ratio
3.82:1
107% better than North Carolina average
Avg staff/day
79
Average shift
7.5 hours
6% worse than North Carolina average
Total staff hours (quarter)
54,010
Nursing staff breakdown
Q2 2025 · Apr 1 – Jun 30
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
Registered Nurse
Manages medical care and health needs.
Total count
28
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
26
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
170
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hoursThis role is partially covered by contractors.
Contractor staffing
Q2 2025 · Apr 1 – Jun 30
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
Total hours from contractors
1.3%
704 contractor hours this quarter
Certified Nursing Assistant: 29
Registered Nurse: 6
Licensed Practical Nurse: 4
Occupational Therapy Assistant: 2
Staff by category
Q2 2025 · Apr 1 – Jun 30
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
| Certified Nursing Assistant | 141 | 29 | 170 | 22,902 | 91 | 100% | 7 |
| Registered Nurse | 22 | 6 | 28 | 6,268 | 91 | 100% | 9.4 |
| Licensed Practical Nurse | 22 | 4 | 26 | 6,031 | 91 | 100% | 9.1 |
| Respiratory Therapy Technician | 8 | 0 | 8 | 2,821 | 73 | 80% | 7.5 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 2,384 | 71 | 78% | 7.9 |
| Physical Therapy Assistant | 6 | 0 | 6 | 1,951 | 77 | 85% | 7.1 |
| Physical Therapy Aide | 4 | 0 | 4 | 1,652 | 64 | 70% | 7.3 |
| Administrator | 3 | 0 | 3 | 1,560 | 65 | 71% | 8 |
| Qualified Social Worker | 4 | 0 | 4 | 1,442 | 65 | 71% | 7.5 |
| Speech Language Pathologist | 5 | 0 | 5 | 1,297 | 64 | 70% | 6.4 |
| Medication Aide/Technician | 12 | 0 | 12 | 1,201 | 91 | 100% | 5.9 |
| Mental Health Service Worker | 2 | 0 | 2 | 927 | 64 | 70% | 7.6 |
| Therapeutic Recreation Specialist | 2 | 0 | 2 | 884 | 64 | 70% | 7.3 |
| Other Dietary Services Staff | 2 | 0 | 2 | 764 | 86 | 95% | 7.8 |
| Occupational Therapy Assistant | 1 | 2 | 3 | 653 | 65 | 71% | 6.7 |
| Nurse Practitioner | 1 | 0 | 1 | 501 | 63 | 69% | 7.9 |
| Dietitian | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 280 | 35 | 38% | 8 |
170 Certified Nursing Assistant
% of Days
100%
28 Registered Nurse
% of Days
100%
26 Licensed Practical Nurse
% of Days
100%
8 Respiratory Therapy Technician
% of Days
80%
5 Clinical Nurse Specialist
% of Days
78%
6 Physical Therapy Assistant
% of Days
85%
4 Physical Therapy Aide
% of Days
70%
3 Administrator
% of Days
71%
4 Qualified Social Worker
% of Days
71%
5 Speech Language Pathologist
% of Days
70%
12 Medication Aide/Technician
% of Days
100%
2 Mental Health Service Worker
% of Days
70%
2 Therapeutic Recreation Specialist
% of Days
70%
2 Other Dietary Services Staff
% of Days
95%
3 Occupational Therapy Assistant
% of Days
71%
1 Nurse Practitioner
% of Days
69%
1 Dietitian
% of Days
68%
1 Occupational Therapy Aide
% of Days
38%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
74
Medicare
62
83.8% of residents
Medicaid
6
8.1% of residents
Private pay or other
6
8.1% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
13.9
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
13.9
21% worse than North Carolina averageNorth Carolina average: 11.5
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
25.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
25.5
23% worse than North Carolina averageNorth Carolina average: 20.6
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
15.5%
Percent of long-stay residents whose need for help with daily activities has increased
15.5%
12% better than North Carolina averageNorth Carolina average: 17.5%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
35.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
35.4%
65% worse than North Carolina averageNorth Carolina average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
6.2%
Percent of long-stay residents experiencing one or more falls with major injury
6.2%
69% worse than North Carolina averageNorth Carolina average: 3.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
17.1%
Percent of long-stay high risk residents with pressure ulcers
17.1%
171% worse than North Carolina averageNorth Carolina average: 6.3%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than North Carolina averageNorth Carolina average: 2.6%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
16.7%
Percent of long-stay residents who lose too much weight
16.7%
126% worse than North Carolina averageNorth Carolina average: 7.4%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than North Carolina averageNorth Carolina average: 4.4%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
14.8%
Percent of long-stay residents who received an antipsychotic medication
14.8%
10% worse than North Carolina averageNorth Carolina average: 13.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
95.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
95.1%
In line with North Carolina averageNorth Carolina average: 91.6%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
85.7%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
85.7%
9% worse than North Carolina averageNorth Carolina average: 94.1%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.3%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.3%
23% better than North Carolina averageNorth Carolina average: 79.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
2.9%
Percent of short-stay residents who newly received an antipsychotic medication
2.9%
95% worse than North Carolina averageNorth Carolina average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
91.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
91.4%
17% better than North Carolina averageNorth Carolina average: 78.1%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Compare Nursing Home around Durham
The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
Filter by care type
| Hillcrest Convalescent Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Durham | 154 | 83.1% | +9% | 5.76 | +10% | +45% | $0 | - | - | - | 80 | 81 | William Hoover | $35.3M | $15.5M | 44% | 345001 | ||||
| Atria Southpoint Walk |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Durham (Crooked Creek) | 20 | 93.4% | +22% | 3.26 | -15% | -18% | $220.0k | 39 | 4.9 | 6 | 123 | 59 | Donald Joseph | $18.3M | $7.3M | 40% | 345408 |
Financial Trends
Historical financial and operational data for Hillcrest Convalescent Center based on CMS SNF Cost Reports.
Occupancy Rate
83.1%
↓ 0.5pp vs 2022
Net Income
$2.0M
↑ ~$404.7K vs 2022
Total Payroll
$15.5M
↓ ~$219.3K vs 2022
Profit Margin
6.0%
↑ 1.1pp vs 2022
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Frequently Asked Questions about Hillcrest Convalescent Center
Is Hillcrest Convalescent Center in a walkable area?
Hillcrest Convalescent Center has a walk score of 81. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
What is the occupancy rate at Hillcrest Convalescent Center?
Hillcrest Convalescent Center's occupancy is 83.1%.
Are there photos of Hillcrest Convalescent Center?
Yes — there is 1 photo of Hillcrest Convalescent Center in the photo gallery on this page.
What is the phone number of Hillcrest Convalescent Center?
(919) 286-7705 will put you in contact with the team at Hillcrest Convalescent Center.
Is Hillcrest Convalescent Center Medicare or Medicaid certified?
Yes — Hillcrest Convalescent Center is a CMS-certified provider of Medicare and Medicaid.
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