5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Set in Durham, North Carolina, Hillcrest Convalescent Center is a distinguished assisted living community offering various services, including Short-term Inpatient Rehabilitation, 24/7 Skilled Nursing, and Assisted Living. Hillcrest Durham is positioned just on the outskirts of the bustling downtown area, providing residents with easy access to local treasures. Rooted in seven decades of dedicated experience in senior care, it ensures that the level of care and contentment provided meets the highest standards. Their grounds exude tranquility, fostering an atmosphere of privacy and serenity.
Hillcrest Durham stands out by affording residents unparalleled privacy, personalized attention, and utmost convenience at the heart of Bull City, bolstered by round-the-clock skilled nursing care. Whether one requires a moderate level of assistance or a comprehensive care approach, Hillcrest Durham stands steadfast in delivering exceptional support. Within its spacious accommodations—featuring choices between private, semi-private, and even fully-appointed two-room suites—seniors find the ideal setting.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 13th out of 97 homes in North Carolina for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 8m per day | ▲ 84% State avg: 37m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 59m per day | ▲ 11% State avg: 53m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 3h 34m per day | ▲ 54% State avg: 2h 19m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 5h 12m per day | ▲ 51% State avg: 3h 26m per day · National avg: 3h 27m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 24m per day | ▲ 354% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 1h 9m per day | ▲ 188% State avg: 24m per day · National avg: 29m per day |
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
127% more staff per resident than North Carolina average
6% worse than North Carolina average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
26 total: 20 full-time employees and 6 contractors.
26
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hoursAssists with medical care and medications.
33 total: 19 full-time employees and 14 contractors.
33
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.6 hoursHelps with daily care and mobility.
158 total: 138 full-time employees and 20 contractors.
158
Average shift length. Calculated as total hours divided by days worked and average staff per day.
6.9 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
958 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 138 | 20 | 158 | 19,514 | 92 | 100% | 6.9 |
| Licensed Practical Nurse | 19 | 14 | 33 | 5,479 | 92 | 100% | 9.6 |
| Medication Aide/Technician | 21 | 0 | 21 | 5,010 | 87 | 95% | 7.4 |
| Clinical Nurse Specialist | 14 | 0 | 14 | 4,441 | 90 | 98% | 9.1 |
| Respiratory Therapy Technician | 9 | 0 | 9 | 2,748 | 76 | 83% | 7.1 |
| Registered Nurse | 20 | 6 | 26 | 2,695 | 92 | 100% | 9 |
| Physical Therapy Aide | 5 | 0 | 5 | 1,844 | 66 | 72% | 6.6 |
| Administrator | 3 | 0 | 3 | 1,584 | 66 | 72% | 8 |
| Physical Therapy Assistant | 6 | 0 | 6 | 1,524 | 77 | 84% | 6.8 |
| Qualified Social Worker | 4 | 0 | 4 | 1,399 | 64 | 70% | 7.6 |
| RN Director of Nursing | 3 | 0 | 3 | 1,285 | 70 | 76% | 7.8 |
| Speech Language Pathologist | 5 | 0 | 5 | 1,190 | 64 | 70% | 6.1 |
| Other Dietary Services Staff | 2 | 0 | 2 | 973 | 87 | 95% | 8 |
| Dental Services Staff | 2 | 0 | 2 | 909 | 61 | 66% | 7.6 |
| Therapeutic Recreation Specialist | 2 | 0 | 2 | 843 | 63 | 68% | 7.4 |
| Occupational Therapy Assistant | 1 | 2 | 3 | 702 | 64 | 70% | 7.2 |
| Nurse Practitioner | 1 | 0 | 1 | 587 | 76 | 83% | 7.7 |
| Dietitian | 1 | 0 | 1 | 522 | 66 | 72% | 7.9 |
| Mental Health Service Worker | 2 | 0 | 2 | 480 | 59 | 64% | 7.9 |
| Occupational Therapy Aide | 1 | 1 | 2 | 322 | 49 | 53% | 6.6 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
13.9
21% worse than North Carolina averageNorth Carolina average: 11.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
25.5
23% worse than North Carolina averageNorth Carolina average: 20.6
Percent of long-stay residents whose need for help with daily activities has increased
15.5%
12% better than North Carolina averageNorth Carolina average: 17.5%
Percent of low risk long-stay residents who lose control of their bowels or bladder
35.4%
65% worse than North Carolina averageNorth Carolina average: 21.4%
Percent of long-stay residents experiencing one or more falls with major injury
6.2%
69% worse than North Carolina averageNorth Carolina average: 3.6%
Percent of long-stay high risk residents with pressure ulcers
17.1%
171% worse than North Carolina averageNorth Carolina average: 6.3%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than North Carolina averageNorth Carolina average: 2.6%
Percent of long-stay residents who lose too much weight
16.7%
126% worse than North Carolina averageNorth Carolina average: 7.4%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than North Carolina averageNorth Carolina average: 4.4%
Percent of long-stay residents who received an antipsychotic medication
14.8%
10% worse than North Carolina averageNorth Carolina average: 13.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
95.1%
In line with North Carolina averageNorth Carolina average: 91.6%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
85.7%
9% worse than North Carolina averageNorth Carolina average: 94.1%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.3%
23% better than North Carolina averageNorth Carolina average: 79.9%
Percent of short-stay residents who newly received an antipsychotic medication
2.9%
95% worse than North Carolina averageNorth Carolina average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
91.4%
17% better than North Carolina averageNorth Carolina average: 78.1%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
93% of new residents, usually for short-term rehab.
5% of new residents, often for short stays.
2% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
74Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Hillcrest Convalescent Center from 2012–2023, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 09/2023.
Based on CMS SNF Cost Report for fiscal year ending in 09/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #13 / 104Payroll — State benchmarkedThis home is ranked 13th out of 104 homes in North Carolina for payroll. Shows total annual staff payroll benchmarked to the North Carolina average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #53 / 104Payroll % — State benchmarkedThis home is ranked 53rd out of 104 homes in North Carolina for payroll %. Shows payroll as a percentage of revenue versus the North Carolina average. Well-run North Carolina facilities typically land around 49–58% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Most residents typically stay for a few weeks or months before returning home or moving on.
Most new residents arrive under Medicare (93% of admissions), and a typical Medicare stay runs around 29 days.
Coverage residents most often arrive under.
Coverage residents most often leave under.
The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
| Hillcrest Convalescent Center | NH AL RC SNF | Durham | 86
Facility
86
NC AVG
72
Rank
#129 / 388 |
86.7%
Facility
86.7%
NC AVG
68
Rank
#71 / 240 | +28% | 5.76
Facility
5.76
NC AVG
3.98
Rank
#13 / 97 | -6% | +45% | $0
Facility
$0
NC AVG
$74.6k
Rank
#1 / 105 | - | - | - | 75 | - |
81
Facility
81
NC AVG
33
Rank
#5 / 573 | William Hoover | $25.2MFiscal year ending 09/2023
Facility
$25.2MFiscal year ending 09/2023
NC AVG
$13.2M
Rank
#18 / 104 | $14.6MFiscal year ending 09/2023
Facility
$14.6MFiscal year ending 09/2023
NC AVG
$4.9M
Rank
#13 / 104 | 58%Fiscal year ending 09/2023
Facility
58%Fiscal year ending 09/2023
NC AVG
39.8%
Rank
#53 / 104 | 345001 | ||||
| Croasdaile Village | NH AL HC IL MC SNF | Durham | 64
Facility
64
NC AVG
72
Rank
#214 / 388 | - | - | 5.75
Facility
5.75
NC AVG
3.98
Rank
#13 / 97 | -45% | +45% | $30.6k
Facility
$30.6k
NC AVG
$74.6k
Rank
#73 / 105 | 5
Facility
5
NC AVG
20.9
Rank
#17 / 101 | 1.7
Facility
1.7
NC AVG
5.0
Rank
#9 / 101 | - | 83 | - |
9
Facility
9
NC AVG
33
Rank
#463 / 573 | Susan Ezekiel | $44.5MFiscal year ending 09/2023
Facility
$44.5MFiscal year ending 09/2023
NC AVG
$13.2M
Rank
#2 / 104 | $17.3MFiscal year ending 09/2023
Facility
$17.3MFiscal year ending 09/2023
NC AVG
$4.9M
Rank
#5 / 104 | 38.9%Fiscal year ending 09/2023
Facility
38.9%Fiscal year ending 09/2023
NC AVG
39.8%
Rank
#96 / 104 | 345501 | ||||
| Treyburn Rehabilitation Center | NH RC SNF | Durham | 132
Facility
132
NC AVG
72
Rank
#23 / 388 |
76.7%
Facility
76.7%
NC AVG
68
Rank
#115 / 240 | +13% | 3.61
Facility
3.61
NC AVG
3.98
Rank
#70 / 97 | +34% | -9% | $124.5k
Facility
$124.5k
NC AVG
$74.6k
Rank
#96 / 105 | 26
Facility
26
NC AVG
20.9
Rank
#77 / 101 | 5.2
Facility
5.2
NC AVG
5.0
Rank
#71 / 101 | 3 | 101 | - |
3
Facility
3
NC AVG
33
Rank
#516 / 573 | Steven Kerley | $14.1MFiscal year ending 12/2023
Facility
$14.1MFiscal year ending 12/2023
NC AVG
$13.2M
Rank
#44 / 104 | $5.9MFiscal year ending 12/2023
Facility
$5.9MFiscal year ending 12/2023
NC AVG
$4.9M
Rank
#47 / 104 | 41.5%Fiscal year ending 12/2023
Facility
41.5%Fiscal year ending 12/2023
NC AVG
39.8%
Rank
#55 / 104 | 345458 | ||||
| PruittHealth – Carolina Point | NH HOS RC SNF | Durham | 138
Facility
138
NC AVG
72
Rank
#19 / 388 |
76.9%
Facility
76.9%
NC AVG
68
Rank
#114 / 240 | +13% | 3.17
Facility
3.17
NC AVG
3.98
Rank
#89 / 97 | -5% | -20% | $52.9k
Facility
$52.9k
NC AVG
$74.6k
Rank
#82 / 105 | 27
Facility
27
NC AVG
20.9
Rank
#80 / 101 | 4.5
Facility
4.5
NC AVG
5.0
Rank
#55 / 101 | 3 | 106 | - |
9
Facility
9
NC AVG
33
Rank
#463 / 573 | Laticia Beatty | $11.7MFiscal year ending 06/2024
Facility
$11.7MFiscal year ending 06/2024
NC AVG
$13.2M
Rank
#71 / 104 | $6.0MFiscal year ending 06/2024
Facility
$6.0MFiscal year ending 06/2024
NC AVG
$4.9M
Rank
#70 / 104 | 51.5%Fiscal year ending 06/2024
Facility
51.5%Fiscal year ending 06/2024
NC AVG
39.8%
Rank
#34 / 104 | 345551 |
Hillcrest Convalescent Center is located in Durham, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Hillcrest Convalescent Center has a walk score of 81. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Hillcrest Convalescent Center's occupancy is 83.1%.
No, Hillcrest Convalescent Center has a no-pet policy.
Hillcrest Convalescent Center is registered as a for-profit.
Yes — there are 2 photos of Hillcrest Convalescent Center in the photo gallery on this page.
(919) 286-7705 will put you in contact with the team at Hillcrest Convalescent Center.
Yes — Hillcrest Convalescent Center is a CMS-certified provider of Medicare and Medicaid.
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