Hillcrest Convalescent Center
Nursing Home, Assisted Living, Respite Care & Skilled Nursing · Durham, NC
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.

Hillcrest Convalescent Center

Nursing Home, Assisted Living, Respite Care & Skilled Nursing · Durham, NC
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
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Hillcrest Convalescent Center accepts Medicare, Medicaid, and private pay.

Overview of Hillcrest Convalescent Center

Set in Durham, North Carolina, Hillcrest Convalescent Center is a distinguished assisted living community offering various services, including Short-term Inpatient Rehabilitation, 24/7 Skilled Nursing, and Assisted Living. Hillcrest Durham is positioned just on the outskirts of the bustling downtown area, providing residents with easy access to local treasures. Rooted in seven decades of dedicated experience in senior care, it ensures that the level of care and contentment provided meets the highest standards. Their grounds exude tranquility, fostering an atmosphere of privacy and serenity.
Hillcrest Durham stands out by affording residents unparalleled privacy, personalized attention, and utmost convenience at the heart of Bull City, bolstered by round-the-clock skilled nursing care. Whether one requires a moderate level of assistance or a comprehensive care approach, Hillcrest Durham stands steadfast in delivering exceptional support. Within its spacious accommodations—featuring choices between private, semi-private, and even fully-appointed two-room suites—seniors find the ideal setting.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▲ 78.8% Above NC avg. ▲ 78.8% Above NC avg.NC average: 2.8Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 77.0% Above NC avg. ▲ 77.0% Above NC avg.NC average: 2.8Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▲ 88.0% Above NC avg. ▲ 88.0% Above NC avg.NC average: 2.7Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▲ 26.0% Above NC avg. ▲ 26.0% Above NC avg.NC average: 3.2Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day vs North Carolina averages

Rank #12 / 83Nurse hours — State benchmarkedThis home is ranked 12th out of 83 homes we track in North Carolina for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the North Carolina average, with a ranking across 83 North Carolina facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Total nursing care Info This home is ranked 12th out of 83 homes we track in North Carolina for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.

6h 18m

58% above state avg
Staff type
Hours / day / resident
vs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
1h 23m
+115% State avg: 38m per day · National avg: 42m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
1h 0m
+9% State avg: 55m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
3h 55m
+61% State avg: 2h 26m per day · National avg: 2h 24m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
5h 58m
+68% State avg: 3h 33m per day · National avg: 3h 30m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
24m
+339% State avg: 5m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
1h 7m
+174% State avg: 24m per day · National avg: 29m per day

All 6 underlying metrics are above the state average

Capacity and availability

This home usually has limited availability

Higher occupancy than the North Carolina average: 70.6%
Occupancy rate
86.7% Rank #76 / 232Occupancy rate — State benchmarkedThis home is ranked 76th out of 232 homes we track in North Carolina for occupancy. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 232. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Residents per day (avg)
75
Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
53 days
Bed community size
86-bed community Rank #128 / 387Bed count — State benchmarkedThis home is ranked 128th out of 387 homes we track in North Carolina for bed count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 81 / 100 Rank #5 / 536Walk Score — State benchmarkedThis home is ranked 5th out of 536 homes we track in North Carolina for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across North Carolina facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

Therapy & Rehabilitation

3 services
Rehabilitation Services
Respite Care
Short-Term Rehab

Staffing & Medical

1 service
24-Hour Staffing

Additional Services

4 services
Inpatient Short Term Rehabilitation
Home Care
24/7 Skilled Nursing
Outpatient Physical Therapy

Contact Hillcrest Convalescent Center

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 302
Employees 259
Contractors 43
Staff to resident ratio 4.08 : 1
127% more staff per resident than North Carolina average
North Carolina average ratio: 1.80 : 1 North Carolina average ratio: 1.80 : 1See full North Carolina ranking
Avg staff/day 78
Average shift 7.5 hours
6% worse than North Carolina average
North Carolina average: 8 hours North Carolina average shift: 8 hoursSee full North Carolina ranking
Total staff hours (quarter) 54,050

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info 26 total: 20 full-time employees and 6 contractors. 26
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info 33 total: 19 full-time employees and 14 contractors. 33
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.6 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info 158 total: 138 full-time employees and 20 contractors. 158
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 6.9 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

1.8%

958 contractor hours this quarter

Certified Nursing Assistant: 20 Licensed Practical Nurse: 14 Registered Nurse: 6 Occupational Therapy Assistant: 2 Occupational Therapy Aide: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant1382015819,51492100%6.9
Licensed Practical Nurse1914335,47992100%9.6
Medication Aide/Technician210215,0108795%7.4
Clinical Nurse Specialist140144,4419098%9.1
Respiratory Therapy Technician9092,7487683%7.1
Registered Nurse206262,69592100%9
Physical Therapy Aide5051,8446672%6.6
Administrator3031,5846672%8
Physical Therapy Assistant6061,5247784%6.8
Qualified Social Worker4041,3996470%7.6
RN Director of Nursing3031,2857076%7.8
Speech Language Pathologist5051,1906470%6.1
Other Dietary Services Staff2029738795%8
Dental Services Staff2029096166%7.6
Therapeutic Recreation Specialist2028436368%7.4
Occupational Therapy Assistant1237026470%7.2
Nurse Practitioner1015877683%7.7
Dietitian1015226672%7.9
Mental Health Service Worker2024805964%7.9
Occupational Therapy Aide1123224953%6.6
158 Certified Nursing Assistant
% of Days 100%
33 Licensed Practical Nurse
% of Days 100%
21 Medication Aide/Technician
% of Days 95%
14 Clinical Nurse Specialist
% of Days 98%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 13.9
21% worse than North Carolina average

North Carolina average: 11.5

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 25.5
23% worse than North Carolina average

North Carolina average: 20.6

Long-stay resident measures
Above average Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 15.5%
12% better than North Carolina average

North Carolina average: 17.5%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 35.4%
65% worse than North Carolina average

North Carolina average: 21.4%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 6.2%
69% worse than North Carolina average

North Carolina average: 3.6%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 17.1%
171% worse than North Carolina average

North Carolina average: 6.3%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.0%
100% better than North Carolina average

North Carolina average: 2.6%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 16.7%
126% worse than North Carolina average

North Carolina average: 7.4%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.0%
100% better than North Carolina average

North Carolina average: 4.4%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 14.8%
10% worse than North Carolina average

North Carolina average: 13.4%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 95.1%
In line with North Carolina average

North Carolina average: 91.6%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 85.7%
9% worse than North Carolina average

North Carolina average: 94.1%

Short-stay resident measures
Above average Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 98.3%
23% better than North Carolina average

North Carolina average: 79.9%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 2.9%
95% worse than North Carolina average

North Carolina average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 91.4%
17% better than North Carolina average

North Carolina average: 78.1%

Breakdown by payment type

Medicare

93% of new residents, usually for short-term rehab.

Typical stay 29 days

Private pay

5% of new residents, often for short stays.

Typical stay 2 years

Medicaid

2% of new residents, often for long-term daily care.

Typical stay 7 - 8 months

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 74
Medicare
62
83.8% of residents
Medicaid
6
8.1% of residents
Private pay or other
6
8.1% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 09/2023.

For-profit
Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$25.2M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$1.7M
For-profit Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$25.2M Rank #12 / 84Net patient revenue — State benchmarkedThis home is ranked 12th out of 84 homes we track in North Carolina. Shows this facility's net patient revenue compared to the North Carolina average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$1.7M
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$1.3M
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #11 / 84Payroll costs — State benchmarkedThis home is ranked 11th out of 84 homes we track in North Carolina. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the North Carolina average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
$14.6M 58% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #18 / 84Payroll % of net patient revenue — State benchmarkedThis home is ranked 18th out of 84 homes we track in North Carolina. Shows payroll as a percentage of net patient revenue versus the North Carolina average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$8.9M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$23.5M

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (93% of admissions), and a typical Medicare stay runs around 29 days.

Admissions
647 total

Coverage residents most often arrive under.

Medicare 93%
Private pay 5%
Medicaid 2%
Discharges
772 total

Coverage residents most often leave under.

Medicare 84%
Private pay 15%
Medicaid 2%

Places of interest near Hillcrest Convalescent Center

Address 1.2 miles from city center Info Estimated distance in miles from Durham's city center to Hillcrest Convalescent Center's address, calculated via Google Maps.

Calculate Travel Distance to Hillcrest Convalescent Center

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Address

Compare Nursing Homes around Durham

Info below is compiled from CMS reports & the NC Dept. of Health & Human Services (NCDHHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HC (Home Care): Professional care delivered in the person's own home, from companionship to skilled nursing. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The North Carolina average is: 58.6% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Hillcrest Convalescent Center
NH
AL
RC
SNF
Durham
86
Facility 86
NC AVG 72
Rank #128 / 387
86.7%
Facility 86.7%
NC AVG 70.6
Rank #76 / 232
+23%
6.30
Facility 6.30
NC AVG 3.98
Rank #12 / 83
-6%+58%
$0
Facility $0
NC AVG $74.6k
Rank #1 / 89
---75-
81
Facility 81
NC AVG 36
Rank #5 / 536
William Hoover
$25.2MFiscal year ending 09/2023
Facility $25.2MFiscal year ending 09/2023
NC AVG $15.7M
Rank #12 / 84
$14.6MFiscal year ending 09/2023
Facility $14.6MFiscal year ending 09/2023
NC AVG $8.2M
Rank #11 / 84
58%Fiscal year ending 09/2023
Facility 58%Fiscal year ending 09/2023
NC AVG 58.6%
Rank #18 / 84
345001
Croasdaile Village
NH
AL
HC
IL
MC
SNF
Durham
64
Facility 64
NC AVG 72
Rank #213 / 387
--
5.68
Facility 5.68
NC AVG 3.98
Rank #19 / 83
-45%+43%
$30.6k
Facility $30.6k
NC AVG $74.6k
Rank #64 / 89
5
Facility 5
NC AVG 20.9
Rank #17 / 85
1.7
Facility 1.7
NC AVG 5.0
Rank #9 / 85
-82-
9
Facility 9
NC AVG 36
Rank #462 / 536
Susan Ezekiel
$44.5MFiscal year ending 09/2023
Facility $44.5MFiscal year ending 09/2023
NC AVG $15.7M
Rank #2 / 84
$17.3MFiscal year ending 09/2023
Facility $17.3MFiscal year ending 09/2023
NC AVG $8.2M
Rank #6 / 84
38.9%Fiscal year ending 09/2023
Facility 38.9%Fiscal year ending 09/2023
NC AVG 58.6%
Rank #67 / 84
345501
Treyburn Rehabilitation Center
NH
RC
SNF
Durham
132
Facility 132
NC AVG 72
Rank #22 / 387
75.9%
Facility 75.9%
NC AVG 70.6
Rank #121 / 232
+7%
3.99
Facility 3.99
NC AVG 3.98
Rank #49 / 83
+34%0%
$124.5k
Facility $124.5k
NC AVG $74.6k
Rank #83 / 89
26
Facility 26
NC AVG 20.9
Rank #67 / 85
5.2
Facility 5.2
NC AVG 5.0
Rank #62 / 85
3100-
3
Facility 3
NC AVG 36
Rank #515 / 536
Steven Kerley
$14.1MFiscal year ending 12/2023
Facility $14.1MFiscal year ending 12/2023
NC AVG $15.7M
Rank #32 / 84
$5.9MFiscal year ending 12/2023
Facility $5.9MFiscal year ending 12/2023
NC AVG $8.2M
Rank #44 / 84
41.5%Fiscal year ending 12/2023
Facility 41.5%Fiscal year ending 12/2023
NC AVG 58.6%
Rank #59 / 84
345458
PruittHealth – Carolina Point
NH
HOS
RC
SNF
Durham
138
Facility 138
NC AVG 72
Rank #18 / 387
84.3%
Facility 84.3%
NC AVG 70.6
Rank #84 / 232
+19%
3.35
Facility 3.35
NC AVG 3.98
Rank #72 / 83
-5%-16%
$52.9k
Facility $52.9k
NC AVG $74.6k
Rank #71 / 89
27
Facility 27
NC AVG 20.9
Rank #69 / 85
4.5
Facility 4.5
NC AVG 5.0
Rank #50 / 85
3116-
9
Facility 9
NC AVG 36
Rank #462 / 536
Laticia Beatty
$11.7MFiscal year ending 06/2024
Facility $11.7MFiscal year ending 06/2024
NC AVG $15.7M
Rank #51 / 84
$6.0MFiscal year ending 06/2024
Facility $6.0MFiscal year ending 06/2024
NC AVG $8.2M
Rank #43 / 84
51.5%Fiscal year ending 06/2024
Facility 51.5%Fiscal year ending 06/2024
NC AVG 58.6%
Rank #32 / 84
345551

Financial Assistance for
Nursing Home in North Carolina

Hillcrest Convalescent Center is located in Durham, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.

Get Financial aid guidance

Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled
General North Carolina resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
NC

High demand; waitlists common in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($60/day) Home modifications ($1,500 avg.)

North Carolina Senior Care Options

NC SCO (via NFCSP)

Age Caregiver of someone 60+ (or with dementia)
General North Carolina resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
NC

Limited slots; rural/urban balance.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+
General NC resident (specific counties), NFLOC, safe with PACE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
NC

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+
General NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year
Asset Limits Not assessed; need-based.
NC

Family can be aides; varies by county funding.

Benefits
Personal care (5-20 hours/week) Meal prep Respite (~5 days/year) Errands

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled
General NC resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
NC

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General NC resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
NC

High veteran demand in rural/urban areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized
General NC resident, homeowner, low-income.
Income Limits (2025) ~$30,258/year 50% AMI, varies by county
Asset Limits Not strictly assessed; home value considered.
NC

Forgivable at $2,000/year; statewide via local partners.

Benefits
Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility)

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled)
General NC resident, in licensed adult care home, low-income.
Income Limits (2025) ~$1,255/month (individual, 100% FPL); varies by facility rate.
Asset Limits $2,000 individual
NC

Covers assisted living; counties supplement state funds.

Benefits
Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services

Frequently Asked Questions about Hillcrest Convalescent Center

Is Hillcrest Convalescent Center in a walkable area?

Hillcrest Convalescent Center has a walk score of 81. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the occupancy rate at Hillcrest Convalescent Center?

Hillcrest Convalescent Center's occupancy is 83.1%.

Are pets allowed at Hillcrest Convalescent Center?

No, Hillcrest Convalescent Center has a no-pet policy.

Does Hillcrest Convalescent Center operate as a for-profit or non-profit?

Hillcrest Convalescent Center is registered as a for-profit.

Are there photos of Hillcrest Convalescent Center?

Yes — there are 2 photos of Hillcrest Convalescent Center in the photo gallery on this page.

What is the address of Hillcrest Convalescent Center?

Hillcrest Convalescent Center is located at 1417 W Pettigrew St, Durham, NC 27705.

What is the phone number of Hillcrest Convalescent Center?

(919) 286-7705 will put you in contact with the team at Hillcrest Convalescent Center.

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