Hospice of the West
Hospice of the West
Hospice of the West, located in Phoenix, Arizona, is dedicated to enhancing the quality of life for patients and their families during their most challenging moments. With a highly trained team of healthcare professionals, including physicians, nurses, social workers, and volunteers, they offer a holistic approach that caters to each individual’s physical, emotional, and spiritual needs. Beyond the clinical aspect, Hospice of the West fosters open and honest conversations with patients, addressing profound questions. This commitment to personalized care ensures that patients receive physical comfort and emotional and psychological support. Regardless of a patient’s financial situation, Hospice of the West stands as an unwavering source of solace, providing exceptional end-of-life care that enhances the quality of life and extends the length of time patients can enjoy it.
Their commitment extends to providing a comprehensive suite of services free of charge for patients with hospice diagnoses, ensuring they receive the best possible care. This includes covering all medications, medical supplies, and equipment related to the hospice diagnosis, respite care options, 24/7 emergency on-call services, and an impressive 13 months of bereavement support for family members. Importantly, Hospice of the West works with Medicare, Medicaid, and private insurers to ensure financial concerns don’t hinder access to their vital services. Their dedication to equitable care ensures that no one is denied their benefits based on many factors, focusing solely on delivering compassionate care to those in need during their most vulnerable moments.
About this community
License details
Additional licensing details
Ownership & operating entity
Hospice of the West is legally operated by Hospice Of The West, LLC, and administrated by Stacy Randall.
Programs & Activities
Inspection History
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
1 visit/inspection
1 complaint inspections
Arizona average: 6 complaint visits
Arizona average: 5 inspections
1 complaint
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Arizona average: 6 complaints
Latest inspection
18 violations
Violations indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Arizona average: 12 violations
1 deficiency
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Inspection Report Summary for Hospice of the West
The most recent inspection on August 20, 2024, identified deficiencies related to administration, quality management, patient rights, hospice services, and infection control. Earlier inspections were not detailed in the available reports, so broader patterns are unclear. The main issues involved failures in governing authority oversight, medication management, quality improvement documentation, protection against patient retaliation, personnel assignments, and infection control program implementation. No fines, immediate jeopardy findings, or license actions were listed in the available reports. Complaint investigations were substantiated in this case, and there is no clear trend due to limited historical data.
Compare Hospice Care around Phoenix
The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.Nursing Home 24/7 care needed
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Nursing Home 24/7 care needed
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Nursing Home 24/7 care needed
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Places of interest near Hospice of the West
16.2 miles from city center — 2.03 miles to nearest hospital (Nina Patel-Hinkle, DO)
21410 N 19th Ave, Phoenix, AZ 85027
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