Inspection Reports for
Ivy Park at Oakland Hills

The complaint alleged physical abuse/corporal punishment while in care. The investigation included interviews with four staff members and review of resident records. The allegations were found unsubstantiated as no evidence was found to prove the violations occurred.

The investigation found no incident reports, notes, or documentation indicating physical abuse or corporal punishment involving the residents. Interviews with staff and review of records did not substantiate the allegations, which were determined to be unsubstantiated due to lack of preponderance of evidence.

The complaint investigation addressed allegations that staff did not properly treat a resident's pressure injuries, failed to seek medical attention, and did not ensure resident electronics were in good repair. All allegations were found unsubstantiated based on evidence including hospice care oversight, staff interviews, and resident reports.

The investigation found all allegations unsubstantiated after interviews with staff and residents, review of hospice and medical records, and facility tours. The allegations included improper treatment of pressure injuries, failure to seek medical attention, and failure to maintain resident electronics, all of which were not supported by sufficient evidence.

The visit was related to complaint #15-AS-20250514141716. The amended report was delivered, and no deficiencies were found during this complaint-related visit.

No deficiencies were cited during the visit. An exit interview was conducted and a copy of the report was provided to the Executive Director.

The visit was related to complaint #15-AS-20250514141716. The amended report was delivered to the Executive Director. No deficiencies were cited.

No deficiencies were cited during the visit. An exit interview was conducted and a copy of the report was provided to the Executive Director.

The Licensing Program Analyst toured the facility, reviewed resident and staff records, and inspected safety equipment and emergency plans. No deficiencies were cited during the visit.

The facility was toured and inspected, including resident apartments and common areas. All safety equipment and emergency plans were reviewed and found to be in proper condition. Resident and staff records were complete, and no deficiencies were cited during the visit.

The complaint investigation addressed nine allegations including unmet incontinence needs, failure to follow meal plans, lack of housekeeping and laundry services, medication administration issues, phone maintenance, mail assistance, fee notification, confidentiality breaches, and failure to observe residents for changes in condition. All allegations were found unsubstantiated due to insufficient evidence.

The investigation found all allegations unsubstantiated after interviews with staff and residents, review of care plans, schedules, medication records, and facility tours. No evidence was found to support claims of unmet resident needs or facility deficiencies.

The complaint included allegations that the facility did not notify the responsible party in a timely manner and that staff did not meet training requirements. Both allegations were found unsubstantiated due to lack of preponderance of evidence.

The investigation found both allegations unsubstantiated after reviewing staff interviews, incident reports, training records, and communication logs. The facility followed proper notification and training protocols as documented and confirmed by staff.

The complaint alleged that the facility did not notify the responsible party in a timely manner and that staff did not meet training requirements. Both allegations were found unsubstantiated due to lack of preponderance of evidence.

The investigation found both allegations unsubstantiated after reviewing staff interviews, incident reports, communication logs, and training records. Documentation and staff interviews confirmed proper notification procedures and that staff met training requirements.

The complaint involved three allegations: staff restrained a resident causing injuries, staff did not notify the resident's responsible party of an incident, and staff did not seek medical attention for a resident. All allegations were found unsubstantiated due to lack of preponderance of evidence.

The investigation found all allegations unsubstantiated after interviews with staff and review of incident reports, medical records, and facility documentation. No evidence supported that staff restrained the resident causing injuries, failed to notify the responsible party, or neglected to seek medical attention.

The complaint involved three allegations: staff restraining a resident causing injuries, failure to notify the resident's responsible party, and failure to seek medical attention. All allegations were investigated and found unsubstantiated.

The investigation included interviews with staff, review of incident reports, care plans, and facility logs. All allegations were found to be unsubstantiated due to lack of preponderance of evidence, with documentation supporting staff actions and monitoring of the resident's condition.

The complaint alleged that facility staff did not ensure a resident was brought down for meal service. The complaint was investigated and found unsubstantiated. The complainant initially reported the resident was found in bed without pants and missed breakfast, but later withdrew the complaint after clarification from staff.

The investigation found the complaint to be unsubstantiated due to lack of preponderance of evidence, despite initial concerns about the resident missing breakfast and communication issues. The complainant later withdrew the complaint after clarification from staff.

The complaint alleged that a resident was not brought to the dining room for breakfast and was found in bed without pants when the private caregiver arrived. The complaint was unsubstantiated after investigation, including interviews and review of emails where the complainant later withdrew the complaint.

The investigation found the complaint to be unsubstantiated after interviews and review of relevant documentation. Although the allegation may have occurred, there was insufficient evidence to prove the violation.

The complaint was unsubstantiated as there was not a preponderance of evidence to prove the alleged violation occurred.

The investigation found the allegation to be unsubstantiated. The Licensing Program Analyst interviewed facility staff and reviewed relevant documents, confirming that the resident's account was settled and the late fee was removed.

The complaint alleged that the licensee did not provide a resident with a refund. The investigation found the allegation unsubstantiated due to lack of preponderance of evidence, and confirmation that the refund and fee removal were completed.

The complaint was investigated through interviews and document review, including admission agreements and payment ledgers. The allegation was found to be unsubstantiated as the facility had settled the account and provided a 60% community fee refund while removing the late fee.

LPAs Luisa Fontanilla and Ardalan Gharachorloo conducted the Component III presentation with the Executive Director Yolanda Harrell. A copy of the report was provided to the Executive Director. No deficiencies or violations were noted in the report.

LPAs Luisa Fontanilla and Ardalan Gharachorloo conducted Component III with the Executive Director Yolanda Harrell, including a PowerPoint presentation. A copy of the report was provided to the Executive Director.