Inspection Reports for
Ivy Park at Pleasanton

The inspection found that the resident was safely redirected back to the facility without injury, and no deficiencies were cited during the visit.

The inspection found that the resident was safely redirected back to the facility without injury, and no deficiencies were cited during the visit.

The visit was triggered by a complaint with control number #15-AS-20251204162751. No deficiencies were found, and the complaint was not substantiated.

The Licensing Program Analyst toured the memory care unit, observed residents in various areas, and measured water and room temperatures. No deficiencies were cited during this visit.

The Immediate Exclusion letter for S1 was delivered and it was confirmed that S1 was not present at the facility. The Executive Director was advised to disassociate the individual from the roster and submit an updated LIC 500 form. An exit interview was conducted and a copy of the report was provided.

The complaint investigation addressed allegations including staff behavior posing risk to residents, failure to prevent resident assaults, leaving a resident outside in extreme heat, ineffective staff communication, and improper incident reporting. All allegations were determined to be unsubstantiated due to lack of preponderance of evidence.

All allegations investigated were found to be unsubstantiated after interviews with staff and residents, review of resident files, incident reports, and observations during the visit. Staff behavior, response to resident altercations, outdoor resident supervision, communication effectiveness, and incident reporting were all found to be appropriate and consistent with facility protocols.

The Licensing Program Analyst toured the facility and reviewed resident and staff records, medications, and safety equipment. No deficiencies were cited during the visit.

Investigation of Complaint #15-AS-20240520111558. Documents reviewed included residents' progress notes, physician's report, palliative care notes, home health notes, and resident ledger. No deficiencies found.

No deficiencies were issued during the visit. Licensing Program Analyst obtained relevant resident documents and conducted an exit interview.

The complaint alleged staff interference with resident visitation. The investigation included interviews with four staff members, three residents, and review of resident records. The allegation was found unsubstantiated due to lack of evidence proving the violation occurred.

The investigation found the allegation unsubstantiated after interviews with staff and residents, and review of records showed no evidence of visitation restrictions or staff interference.

The complaint included allegations that the facility was inadequately staffed, residents at fall risk were not properly supervised, responsible parties were not timely notified of incidents, residents were not provided clean linen, and residents were not assisted with bathing needs. The investigation found no preponderance of evidence to substantiate these allegations, resulting in an unsubstantiated complaint status.

The investigation included interviews, record reviews, and room inspections. All allegations were found to be unsubstantiated as evidence showed adequate staffing, proper supervision of fall-risk residents, timely notification of incidents to responsible parties, provision of clean linens, and assistance with bathing according to care plans.

The complaint investigation was unsubstantiated. Allegations included staff unlawfully evicting a resident and phone not in service. Interviews and observations did not support these allegations.

The investigation found that the resident alleged to be unlawfully evicted was still residing in the facility and reported doing fine. The phone line was tested and found operational, with residents confirming no issues with phone access. The complaints were determined to be unsubstantiated due to lack of preponderance of evidence.

The Licensing Program Analyst conducted Component III with the Executive Director and presented a Component III PowerPoint presentation. A copy of the report was provided to the Executive Director.

The Licensing Program Analyst inspected the facility including assisted living and Memory Care units, common areas, and resident rooms. No issues were noted; all safety equipment was operational, staff and resident files were complete, and the facility was properly equipped and maintained.